Visited the Houston store with my…
Visited the Houston store with my sister on March 17th, 2024. My sister purchased a tragus piercing (cost $200) which she had fitted in store by the female assistant working that day. She was taken to a private room at the back of the store for the fitting.
While I waited, I perused the jewelry (as I also have piercings). The salesman (at least I think it was a man) was trying to sell me a small, linked piercing... to my horror that, cost $1950.00!
2 weeks after my sister's fitting her piercing fell out.. she lives in the London and was visiting me in Houston. She advised MT Houston store of the lost fitting... their reply was a blatant lie.. she was told by the Houston store manager that the piercing fitting assistant said my sister refused the fitting and fitted it herself. My sister is partially sighted so this story is laughable and a complete fabrication of events!!
Dreadful customer service, borderline a scam and the jewelry quality are comparable to Claire's accessories (sorry Claire's I've always had good service in your stores.. merely making a point of cost vs quality). Avoid this shambolic organization like the plague.

Reply from MARIA TASH - Houston Galleria, Houston






