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See what reviewers are saying

Rated 1 out of 5 stars

Take way to long to respond. I am, wanting support for Music Maker and they just take too long to get a human to respond. Really awful and they don't deserve my money if this is the best they can do.... See more

Rated 1 out of 5 stars

Still having on going issues with Magix Samplitude pro x7 suite. Support dont respond ever. Their continued efforts to churn out the latest update to a cost insufficent that warrants an update or just... See more

Company replied

Rated 5 out of 5 stars

Magix - PhotoStory Deluxe 2023 I have been using the tool for years (I upgraded the version a number of times) It makes it easy to create very nice stories to show on blu ray or USB stick. It... See more

Company replied

Rated 1 out of 5 stars

Terrible experience program doesn't work and support wouldn't give me a refund for a broken program. Highly advise from going near this program if your making any serious projects. Support won'... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Multimedia Software zur Bearbeitung und Erstellung von Fotos, Videos und Musik - Videos schneiden, Diashows und Musik aufnehmen ist nun kein Problem mehr!


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Video Editor

Hi, Magix Movie Editor Platinum is a versatile video editor, there's is so much you can do with this program. Their customer support always answers your questions and there is lots of video tutorials on their website.

You wont's be disappointed!

Roque

May 14, 2025
Unprompted review
Magix logo

Reply from Magix

Dear Magix user,

thank you for your positive review of magix.
We are pleased that you are so satisfied with our program.

We are happy to help you at any time.

The Magix Team

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Rated 5 out of 5 stars

Outstanding customer service

I sent an email to Magix just hoping they could do something for me. But I honestly thought it wasn't possible. I recently purchased a new computer but since I had downloaded Sound Forge 11 Pro some years ago and since I got the download from Sony's website. I sent an email to Magix and to my surprise Ralf Hentschel contacted me almost immediately and asked me for some information to see if I had purchased it. After a couple tries the information he asked for did confirm I had purchased it. He sent me a link to download it and he gave me a code so I could activate my original purchase. Ralf was just amazing in helping me right away and being sensitive to my question and RaIf was amazing in taking care of my problem immediately and went above his normal work to help me. I would not hesitate to purchase another program from them. I couldn't recommend them more. The best customer service I have ever had.

May 5, 2025
Unprompted review
Magix logo

Reply from Magix

Dear Steven Massie,

Thank you very much for your detailed positive review of Magix.
We are very happy that we were able to help you.
If you need help again, we are happy to assist you at any time.

Your Magix Team

Rated 5 out of 5 stars

All is good

All is good
support: OK, answers good
Good help for me
Thank you

April 24, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Jean Frobert,

thank you for your 5 star review.
We are pleased that you are so satisfied with our service.

Your Team from Magix

Rated 5 out of 5 stars

Fast en very good service and advise

Fast en very good service and advise. The advise was very correct.

April 23, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Ruud van Well,

thank you for your 5 star review.
We are pleased that you are so satisfied with our service.

Your Meagix-Team

Rated 1 out of 5 stars

Trashbag developer company

Company that was long ago owned by japanese sony and now when it is bought by german trashbag deveoper company it was frozen in time with their idiots just messing up stuff and making life for editors harder with all the new bugs and lags. When every online tool can remove background, they are introducing so called AI background removals just to show that they are doing something but they are actually not capable of developing notepad. Avoid at any cost and dont even think of purchasing something from these idiots. This company deserves to be burried forever

April 16, 2025
Magix logo

Reply from Magix

Dear Mr. Svjetlanovic,

We were able to find a technical query. Rather than providing constructive criticism and precise information about errors where our support could be helpful, you made personal attacks against our employees.

We always strive to help our customers in the best possible way. However, this also requires a certain amount of respect.

Kind regards,
Your MAGIX-Team

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Rated 5 out of 5 stars

Magix is great!

Magix is great!
Easy programs for easy money..
The programs ar friendly and smart.
Thank you Magix!

April 13, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Joseph,

thank you very much for your positive review of Magix.
We are pleased that you are so satisfied with our service.

If you have any further questions, please do not hesitate to contact us.

Your Magix-Team

Rated 5 out of 5 stars

Magix! Great Products! Great Support!!

I've been using Samplitude Pro X Suite since Pro X3 Suite. Currently using Pro x8 suite. Magix support has always been there to answer my questions and help me with support issues. Sometimes it took a few days to respond but at least they came through. My only gripe is I'd really like Magix to pay more attention to the stability of Samplitude Pro x8 and Pro x8 suite. There seems to be lots of driver issues and instability anomalies in past versions but so far I have Pro X8 Suite running flawlessly on my system. Fingers crossed. I have Reaper too and there is no DAW IMHO that offers the rock-solid performance that Reaper offers.

March 30, 2025
Unprompted review
Magix logo

Reply from Magix

Hello dear samplitude user,

thank you very much for your 5 star rating.
We are pleased that you are satisfied with our Samplitude support.
We will be happy to help you again if a problem should occur.

The Magix Team

Rated 5 out of 5 stars

Pure Magix!

Best choice ever! I am 100% satisfied

March 21, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Nicolò,

thank you very much for your 5 star review of Magix.
We are very pleased that you are so satisfied.

Your team from Magix.

Rated 1 out of 5 stars

Impossible to contact the company for a refund

I bought the latest Magix Video Movie Studio 2025 software and I have found it to be totally unusable because the interface and instructions are flawed. I was promised when I bought it that if I wanted a refund then I needed to claim within two weeks. I did that and have received no reply at all. I have emailed Six different email addresses and they've all ignored me. I cannot possibly recommend either the product or the company.

March 3, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Glyn,

unfortunately we have not received an email from you.
Please describe your problem again in detail and send it to us at infoservice@magix.net

So that we can help you.

Many thanks -the Magix team.

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Rated 5 out of 5 stars

it’s cool

it’s cool
:)

March 3, 2025
Unprompted review
Magix logo

Reply from Magix

Hi Addy,

We appreciate your review.

Best regards,
Your MAGIX team

Rated 1 out of 5 stars

Zero technical support

I have bought and upgraded Moviestudeo Platinum three times so I consider to be a loyal customer. However since paying to upgrade to MovieStudeo 2025 the rendered video that it produces is VERY JUDDERY. So I signed in and sent a message to the technical support on 2/2/25. I received a confirmation message immediately but then NOTHING. Terrible service so my advice is to buy elsewhere.

February 2, 2025
Unprompted review
Magix logo

Reply from Magix

Dear MAGIX-User,

We can see in our system that your request has been received.
Unfortunately, we are currently experiencing an increased workload due to some colleagues being absent through illness.
Your request is still being processed. Please don't worry that your request has been forgotten. It is just taking a little longer than usual at the moment.

We apologise for the inconvenience.

Kind regards,
Your MAGIX-Team

Rated 5 out of 5 stars

Michèle sorted me out when I couldn't…

Michèle sorted me out when I couldn't activate my Vegas Pro 18 Licence. 5 star experience. Super quick response.

February 26, 2025
Unprompted review
Magix logo

Reply from Magix

Dear Magix-User,

thank you for your 5 star review of magix and our service.
We are very happy about it. If you have any further questions, please do not hesitate to contact us.

Your Magix-Team

Rated 5 out of 5 stars

Great customer service

Great customer service, good sound quality.

February 25, 2025
Unprompted review
Magix logo

Reply from Magix

Dear Magix-User,

thank you for your 5-star review of Magix.
We are pleased that you are so satisfied.

You can contact us at any time.

Your Magix Team

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Rated 1 out of 5 stars

Super unethical Company..

Super unethical Company..
I purchased a year of Vegas 365 or whatever its called last year. I had no idea it was a reoccurring year over year subscription that automatically charges you. (I was under the impression that you pay for a year of the service and you keep the latest version of Vegas at the end of the year.)

I had no notification that renewal was coming up or any sort of heads up, when I looked at my bank statement and saw a transaction I didn't recognize, I dug a bit deeper and realized what it was. I reached out to support saying I haven't even used the service for 6 months and want my money back, as I didn't want to renew for another year.
I was told basicly, "It's not our problem, you should have read the terms and conditions closer, we wont refund you but we have canceled the subscription so you won't be changed in 2026..

Just use adobe instead. Wouldn't risk buying anything from these guys.

February 25, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Zak Parsons,

with our subscriptions it is regulated in the way that we inform you with a yearly subscription 6 weeks before the renewal by email that your subscription will be renewed soon. During this time it is possible to cancel the subscription in time.
However, if the time period is unfortunately not used then the subscription is extended for another year and we can't cancel it.

As in your case now. We have already contacted you by email and explained the process to you.

Your team from Magix

Translated with DeepL.com (free version)

Rated 5 out of 5 stars

Good but I do not know how I can come…

Good but I do not know how I can come in into my Magix account. Plesae help!

January 29, 2025
Unprompted review
Magix logo

Reply from Magix

Hello Tun Aung,

thank you very much for your 5 star rating to Magix.
Please contact us by email - infoservice@magix.net
Then we can help you to log in to your customer account.

Your team from Magix

Rated 5 out of 5 stars

Excellent product with "experienced"…

Excellent product with "experienced" features

January 10, 2025
Unprompted review
Magix logo

Reply from Magix

Dear Jörg Hopmann,

thank you very much for your positive review of magix.
We are very pleased that you are so satisfied with our program.

Your team from Magix

Rated 5 out of 5 stars

Excellent Service!

I was impressed my query was responded to so rapidly. I was also very grateful the information I was provided by your representative was extremely helpful!

January 9, 2025
Unprompted review
Magix logo

Reply from Magix

Dear Michael,

thank you very much for your 5 star rating for Magix.
We are very pleased that you are so satisfied with our service.

Your Magix-Team

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Rated 1 out of 5 stars

Terrible software

Terrible software. Several times my new pc crashed because of this software. Always problems , problems and problems with this magic video de luxe . Don't buy this.

October 20, 2024
Unprompted review
Magix logo

Reply from Magix

Hello,

We'd like to sort things out for you as quickly as we can. Unfortunately, we can't offer direct technical assistance via this review portal, so please send us an email to infoservice@magix.net with a more detailed description of the fault.

Kind regards,
Your MAGIX-Team

Rated 1 out of 5 stars

Magix osti Sony Vegas…

Magix osti Sony Vegas editointiohjelmat, muutamassa vuodessa koko Sony Vegas editointi ohjelmat oli tuhottu. enää niillä ei ole mitään virkaa.
Magix bought Sony Vegas editing software, within a few years the entire Sony Vegas editing software was destroyed. They no longer have any function.

Ei mistään löydy enää movie studio platinum 17 kaltaista editointi ohjelmaa. Joku movie studio ohjelma löytyy, mutta sillä ei ole mitään tekemistä movie studio platinum 17 kanssa. Teidän ohjelmat on kyllä Suomenkielisiä, mutta ohjelmanne on oikea sekasotkuja
There is no editing program like movie studio platinum 17 anywhere anymore. There is some movie studio program, but it has nothing to do with movie studio platinum 17. Your programs are in Finnish, but your program is a real mess.

December 27, 2024
Unprompted review
Magix logo

Reply from Magix

Hello,

We have adopted the Sony versions and continue to use them as VEGAS. If you miss some features, please send us more information about them. You can send your email to infoservice@magix.net.

Best regards,
Your MAGIX-Team

Rated 5 out of 5 stars

Usefool and clear...

November 25, 2024
Unprompted review
Magix logo

Reply from Magix

Hello,

We're happy you love our software and hope you enjoy using it for your projects.

Kind regards,

Your MAGIX Team

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