Lowe's Companies Reviews 

Ordered 40 pavers. They made me pay for delivery to my house. Driver put a huge construction pallet with 40 little pavers in the fire lane and left. Had to carry them to my house and pay to have the pallet removed Terrible service and customer service didn’t help. Just made excuses for terrible delivery

We were very happy with Katy Travis help and patience with us. She was very knowledgeable about the appliances we purchased. Thank you Katy, you are a one of a sales specialist

I’ve been a very good customer to Lowe’s paid all my bills on time. After buying a new washing machine, they kept telling me after I paid everything off that I still hadn’t paid the interest of $24. This happened several times. Every time I called up, none of the representatives were friendly, and none of them were from this country. I will be taking all my business to Home Depot. I will also go out of my way to tell everybody how horrible Rose is.

If I could give 0 start to Lowe's Sevierville, TN, I would. Absolutely AWFUL, atrocious, and unprofessional. We literally have bought 10s of thousands in appliances from Lowes over the years. They delivered two (2) fridges to one of our rentals, plus a washer, dryer, and range. Now one of the fridges broke. Ordered a new one. TWO (2) days in a row, the delivery (who barely speaks ANY English) gives us a tale that they "cannot get there". We had the whole HOUSE built with cement trucks, backhoes, etc delivered there - yet Lowes cannot deliver an appliance (having delivered half a dozen of them to EXACT SAME address before)? This is total and utter BULL. They hire some lowest bidder to do deliveries (which, by the way, is paid now - used to be free delivery for appliances over $499) AND their flunkies still REFUSE to deliver. The driver won't listen or understand the directions and just claims that "cannot get there" because Google supposedly told him so. Save yourself time and aggravation and NEVER buy from Sevierville Lowes if you can help it. Use a local store instead.

Your company in which is Lowe's needs to go out of Business. You are crooks and treat your customers like trash. Your treachery will come back on you. You will never get another penny out of me. Poor excuse for a company.

This is the SECOND brand-new refrigerator we have purchased from Lowe’s in approximately three years. Because of the problems with the first refrigerator, we specifically purchased the protection plan on the second one for peace of mind.

The second refrigerator has now required multiple service calls and TWO repair attempts through service providers sent under the protection plan, and it is STILL not properly repaired. The repair work has been unsuccessful and, in our experience, poorly performed.

Most concerning, the situation has now become a potential safety issue. We were told by the repair technician that the refrigerator is leaking a dangerous gas into our home. At this point, this is no longer simply about an appliance that does not work properly.

We purchased a new refrigerator, paid extra for protection, followed Lowe’s required repair process, and allowed multiple attempts to fix it. We are now left with an appliance that still does not work correctly and that a repair technician has told us is leaking dangerous gas inside our home.

We have completely lost confidence in this refrigerator and the repair process. Another repair attempt is NOT an acceptable resolution.

We are requesting that Lowe’s immediately replace this refrigerator with a comparable NEW refrigerator at no additional cost OR issue a full refund, including the protection plan and associated delivery/installation costs. Lowe’s should also arrange for removal of the defective refrigerator at no charge.

Two new refrigerators in three years, two failed repairs on this one, and now a reported dangerous gas leak is unacceptable. We are asking Lowe’s to take responsibility and provide an immediate, permanent resolution.

Every time I come to this establishment, I have an issue. Either you can't find help or this time I needed some carpet cut and they said they only had one associate to cut carpet and he was on break so I would have to wait 20 minutes for him to come off the break just to get some carpet cut. This location has the worst customer service I've ever seen. And this is why we go to Home Depot. On top of that I had to use the restroom and when I the restroom they told me that they had a close-up for cleaning so I'd have to wait on that too.

Tried to get refunded for dying plant less than 60 days old. Refused refund stating there policy on the plant is 30 days. No where on there receipt is the policy information.
Was told that I should have asked the clerk at the time of purchase inside the store or go online and read their policy. Spoke to two corporate customer agents and a supervisor that basically said I am out luck so in the future find out our policy before purchasing with us.
I will do better than that; not purchase.

Ordered online. They used Fedex to ship, which was a big mistake. Order ended up back at the same facility 3 times. Lowes keeps telling me it'll be there by the end of day. I can't even cancel my order. I'll never buy from Lowes again.

I ordered a tub from Lowes and never received it. i was at my desk working when I received an email that the tub had been delivered I immediately called then and told them I didn’t have it and I don’t see any proof of delivery- so they sent another delivery driver from Estes to get it from the neighbors house in the back of the community that has an address similar to mine. I saw the driver go so I went to see if he had the tub- the tub was no where to be found it was not in the front of the garage door which is where they said they put it. The neighbor would not come to the door. The driver from Estes said he was not the one who delivered it he was just sent to retrieve it and delivery it to the correct address. I called them and told them. So I went to the house again with no answer. I called Lowes and told them that I couldn’t get the tub. They didn’t send any out to - AMEX did credit my account back but yesterday I received a letter stating that Lowes would not refund the money.
Received a letter from AMEX stating they Lowes would not credit back the money because I didn't have enough proof ok what proof would I have other than I ordered the tub and had to order another one from HD- I guess I will need to get an atty to get this resolved and I will never order or buy from Lowes again - this tub cost with shipping with a company called Estes 0ver 900.00. why did they charge me 179.00 for shipping this is crazy
I am so angry. I ordered over 5000.00 from Lowes for my home improvement but I will never order from them again

Ordered a grabber on the 3rd and I was supposed to have had it delivered on the 5th. Today is the 5th and it is not here so I am returning it. I wished that just once that Lowes would stop promising and have something delivered when it is supposed to be delivered. They should have had it delivered from one of the local stores since they have them in stock however they fedex it and claim that I will get it on the 5th and of course nothing is here so I am returning it. I have to even leave the apartment with a bad back because they can not deliver as promised. Horrible service. The exact same thing happened to me before which was years ago and I stopped ordering after I returned it to the store and was falsely accused of stealing.

Shout out to Lowe’s North Conway today. The woman who was coving self check out today by herself definitely knows fhe meaning of customer service. After being treated poorly at 3 other area stores, long lines and empty inventory of the item I was needing, I walked into Lowe’s thinking it was going to be the same nonsense. I approached the self check out area that had 3 stations with with customers scanning there items and a sales representative talking w another customer directing him to where an item was located. Immediately when the woman was done w him she turned back to her customers scanning and I asked her if they had any of the privo 5 gallon water bottles. She professionally pointed me to the area where I was happy to see plenty of these stocked and ready to go. I eagerly walled to the area and a gentlemans voice said “here I can load that into the cart for ya if you would like.” Smiling big and thanking the gentleman so much for the quick and kind gesture I pushed my cart back over to the scanning area, being cautious not to cut anyone in line I looked to the woman again and she told me I could scan the water right here at this open register, she pointed to me the area to scan and even took an extra second to show me where the bottle exchange sku was for when I come back to exchange water jugs. I thanked her again and left the store in less than 2 mins I was off smiling. It’s not always easy manning an area like that alone especially working in the valley in the summer time. As a local I greatly appreciated Lowe’s today and there team for their extra efforts and mindfulness of customers needs. Hand down the absolute best customer service I have come across in a very long time. On what started as a horrible shopping experience Lowe’s ended it better than expected by a long shot. I’ll be bragging about Lowe’s to all my colleagues and friends. Thanks again Jessica~

Another useless call from . Lowe’s. They will not admit they messed up. Now I have the name of a new person that give me nothing. Her name is Kimberly . I don’t understand why they won’t admit they messed up and do the right thing. Is it because I am a widow and 66 years old. I may be those things but I am not a dope. Stay away from these people. Go with local businesses they would not hide behind their incompetence.
New response. They have pictures before they did the job I am waiting for those. The inability to acknowledge they messed up is mind boggling. I really question if this isn’t age discrimination.

You do not have to take my advice, but please learn from my experience. Save yourself the trouble and avoid this contractor. CRST Home Solutions (a Lowes contractor) is completely unprofessional. They scheduled an appointment with me from 11 AM to 2 PM, but they never called and never showed up. It was an absolute waste of time and cost me a day of work. Lowes seriously needs to reevaluate their relationship with this contractor.

On 06/07/2026, I placed an order with Lowe’s for a complete shower kit that was part of a total remodel of my bathroom. Throughout the order process, Lowe’s informed me that the item would be delivered on 06/26/2026. However, on that day the item did not arrive, and I did not receive any communication from Lowe’s to inform me of any delays. I spoke to people at the Lowe’s in McCandless, PA, from which the item was to be delivered, as well as people at regional office, but no one was able to tell me when the item would be delivered.

After getting help from a regional manager, the manager at the Lowe’s McCanless store called me on 06/29/2026 and said the shower would be delivered the following day. On 06/30/2026, my order status still was not showing that the shower would be delivered, so I called the Lowe’s McCandless store again to verify the status. The young lady I spoke with put me on hold, presumably to speak with the store manager, but whoever she spoke to told her to tell me they couldn’t find the item. Mind you, this is a 30” by 60”, more than 6-foot-tall shower that ships mostly assembled.

After speaking with the regional manager again, the Lowe’s McCandless store manager called and said that when I had spoken to him the previous day, he told me that the shower would be delivered two days later. I reminded him that he used the word “tomorrow,” which does not mean two days later. He promised to get the shower to me that day.

Unfortunately, whoever built the pallet that was holding the item did a shoddy job, and it broke during unloading, causing it to fall off of the forklift and damaging it.

Once again, I called the McCandless store to report the damage. They promised to deliver a new shower on 07/06/2026. When that day arrived, the shower did not arrive. Again, I received no updates or communication. After making some more calls, I was told that the shower had to be specially ordered from the manufacturer and would take as long as three weeks.

At this point I had wasted several days sitting at home, waiting for a shower instead of being productive at my office. My contractor had reached a point at which they could not proceed any further without having the shower. They had to stop work and move on to another job. I filed a Better Business Bureau complaint against Lowe’s due to their lack of communication, dishonesty of their store manager, and lack of action in getting me an item for which I paid nearly $3,000.

The shower was ultimately delivered on 07/22/2026. However, now I have to wait for my contractor to finish the job they’re currently doing before resuming my job. This sets me back and additional month, during which time I have a completely unusable bathroom. Lowe’s purports itself to be a leading hardware store, and I asked that they refund me half the money for the shower to compensate me for the difficulties they caused. They insisted that they could not compensate me for lost time, and that they best they could do was a $100 gift card. What happened to the days when businesses held themselves and their employees accountable for their actions? I think this story is important for people to know if they are considering making a purchase from Lowe’s particularly if it is something being shipped to them.

Lowes in Murphy North Carolina the management there is joke worst lowes I have ever been in rude man I ever met works in appliances I quess his suffering from little man syndrome he's rude to woman I quess he has resentment for women for having a head full of hair when he doesn't have any well baldy enjoy your miserable life wont ever shop in lowes again

We ordered all new appliances July 7th and still can’t get our refrigerator. We keep getting the run around by the store assistant manager Austin. Once you make a purchase they don’t care anything else about you or the product. Beware… London Ky store.

I was double charged for an online order which was immediately flagged as fraud by my bank. When talking to customer service they stated it was normal for them the put a hold on my card for the entire amount and then for each of the individual items, effectively requiring me to have double the amount available on card and unable to use elsewhere. When trying to cancel the order at this point(less than 2hrs after the purchase) I was told they can't do that and I would need to return the items to the closet store if I did not want them. I asked multiple times to speak with someone else and was told that he was the best person to talk to and if I want to talk to someone else I needed to hang up and call back. Completely unacceptable behavior and customer service. I would strongly recommend shopping elsewhere.

Very very disappointed and frustrated with Lowe’s in Rochester hills, Mi. We spent $6000 on new carpet for our basement. This was June 23. Right from the start to present time there has been an odor. Lowe’s sent a complaint to Shaw, the manufacturer of the carpet. They denied the claim. The independent inspector they used said in his report there wasn’t enough air circulation. This carpet was for our basement. We have a dehumidifier and purifier going all the time. The manager at Lowe’s would not see me. I contacted bbb and the Attorney General of Michigan with my complaint. I’ve headaches and am distraught because the smell is keeping from going to the basement, our family room.

I’m a truck driver. I was scheduled to deliver a load on 8-3-26 got there with the delivery and they told me they were not gonna unload me today that I would have to wait till tomorrow. He said they had to save what room they had for two other deliveries that were gonna be there this evening. they were not willing to cooperate with me at all I am talking about the Lowe’s in Russellville, Arkansas so now I will lose a day pay because the management at this store refuses to unload me even though I was scheduled for today