I purchased a pair of boots on 03/01/2024 for $59.95. After receiving the product a few weeks later, I was disappointed with the quality—it was nothing like what was advertised on the app. I decided t... See more
Company replied
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See what reviewers are saying
I am always nervous ordering on line from a foreign country but I watched the youtube review video by Misty Love Lee, which included a discount code. Misty is such a lovely and genuine young lady, and... See more
Company replied
I hade very unique experience with looks like summer specifically after service because i ordered two bags I received one and the second bag was missing immediately I connect the company and they resp... See more
The Ozzy Shoulder Bag is absolutely gorgeous!!!! Amazing quality at such a good price point. Really a statement piece, it looks like a functional work of art. Customer service has been stellar as well... See more
Company replied
Company details
Written by the company
Looks Like Summer designs and retails beautiful pieces to achieve a fashion statement, a woman's truly unique way to express her style and creativity.
Contact info
Lisbon, Portugal
- hello@lookslikesummer.com
- www.lookslikesummer.com
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Unethical Business Practices: No Refund Issued
I purchased a pair of boots on 03/01/2024 for $59.95. After receiving the product a few weeks later, I was disappointed with the quality—it was nothing like what was advertised on the app. I decided to return the boots, requested a refund, and had my return accepted. However, despite multiple attempts to contact them, I never received my refund. This is a scam website! Beware of false advertising and unethical business practices.
March 1, 2024
Unprompted review
Reply from Looks Like Summer
Dear Khanh,
We sincerely apologize for the experience you had and deeply regret the inconvenience caused. We understand how frustrating this situation must have been for you, and we want to assure you that this is not the standard of service we aim to provide.
Upon reviewing your case, we see that your refund has already been processed. It can sometimes take a few business days for the funds to reflect in your account, depending on your payment provider. If you have any further concerns or questions, please don’t hesitate to contact us directly, and we’ll do everything we can to assist you.
We are truly sorry for this situation and appreciate your feedback, as it helps us improve our processes to ensure this doesn’t happen again.
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Beautifully Crafted Handbag!!!
Looks Like Summer knows the true meaning of customer service and they sell quality products!!! I had never purchased anything from this company before and I have to tell you that Maria C. made my shopping experience with this company very pleasurable from the beginning to the end . Being that I was a first time customer , I had questions prior to placing my order and Maria C was there to assist and answer all of my questions. Needless to say I placed my order and I am completely satisfied with my new handbag. The quality and the craftsmanship that went into the making of this bag will leave you speechless! It truly looks like a work of art! It is absolutely beautiful!!! I highly recommend this company because I know that you will receive a quality product!!! Thank you (LLS) for crafting such a beautiful piece.
August 24, 2024
Unprompted review
Reply from Looks Like Summer
Thank you so much for your glowing review! We are thrilled to hear that your experience with us was such a positive one and that Maria Clara could provide the assistance you needed.
It means the world to us that you’re completely satisfied with your new handbag and that the craftsmanship left such an impression. We take great pride in delivering both exceptional products and customer service, and your kind words reaffirm our efforts.
Thank you for recommending us, and we hope to have the pleasure of serving you again in the future!
The bag lover
The bag's are of superior quality and very cute, the staff is very friendly and helpful, please take my word for it, you will love these bag's.
August 9, 2024
Unprompted review
Reply from Looks Like Summer
Dear Almener, we are truly grateful for your feedback and kind words!
Thank you for the time invested in sharing your experience with other potential customers, it means the world to us!
5 because they have great customer service
Giving the 5 because they have great customer service and they are not a scam. I wanted to purchase a bag but after reading the reviews here I changed my mind and canceled it. I contacted them and the next day they canceled it without a problem, WHICH if it was a scam they would never do that, or they would make it difficult. I’m thinking of actually buying the bag in the future. I see reviews here say that it’s not genuine leather because of the smell. Leather does have a smell because of the way it is treated and the other materials used for the bag. Once I buy it I will update my review, but so far they have 5* from me.
July 7, 2024
Unprompted review
Reply from Looks Like Summer
Thank you so much for your thoughtful and detailed review! We greatly appreciate your kind words and the 5-star rating.
We are delighted to hear that our customer service met your expectations and that we were able to assist you promptly with your request. Providing exceptional service and ensuring customer satisfaction are our top priorities.
We are confident that you will be pleased with the quality of our bag should you decide to purchase in the future.
We look forward to the opportunity to serve you again and hope to earn your continued trust and satisfaction. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Thank you once again for your support and for considering our products. We eagerly await your updated review once you have had the chance to experience the bag firsthand.
Amazing quality and looks beautiful
The bag arrived quickly and ithe quality is great. The customer service was prompt and efficient and very professional.
July 8, 2024
Unprompted review
Reply from Looks Like Summer
Dear Denise,
Thank you so much for your wonderful review!
We are thrilled to hear that your bag arrived quickly and that you are pleased with its quality. It's also great to know that our customer service team provided prompt, efficient, and professional assistance.
Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again!
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Love these boots
Love these boots! Very comfortable - low heal - and good looking. I may just need another pair!
May 29, 2024
Unprompted review
I hade very unique experience with…
I hade very unique experience with looks like summer specifically after service because i ordered two bags I received one and the second bag was missing immediately I connect the company and they responded in short time to solve the problem. Am really happy to deal with them and I got the perfect quality as I imagined. Thank you very much Maria.
May 20, 2024
Unprompted review
The design is good!
There is a pocket inside, which is convenient. And the bag can hold a cell phone, lipstick, a handkerchief and others.
The leather had a slight smell, I hung the bag outside and the smell went away.
January 10, 2024
Unprompted review
Reply from Looks Like Summer
Dear Riyo, thank you so much for sharing your feedback, it means the world to us!
We hope to see you around soon 🤍
Don't buy this product
Don't buy this product! The quality is so bad, and you can never find the way to return it. It's the first time that I made a purchase and was not able to return it in the US. It is a scam. I don't understand how this company can survive in the US.
April 22, 2024
Unprompted review
Reply from Looks Like Summer
Thank you for bringing this to our attention, and we’re truly sorry to hear about your dissatisfaction with the quality of our product. We always aim to deliver a great experience, and we regret that we missed the mark.
We would like to assure you that we offer free exchanges and easy returns within the US. Detailed information about how to process a return or exchange can be found at the Return Center, located in the footer of our website. From there, you can initiate your return request seamlessly.
Additionally, our customer support team is always ready to assist with any issues you may encounter. Please don't hesitate to reach out to us at hello@lookslikesummer.com, and we'll work with you to resolve this promptly.
We hope to have the opportunity to address your concerns and ensure your satisfaction.
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Amazing boots
I've bought boots, not the first time, and as usual they are amazing! The quality of the product is really high, boots look very beautiful on the leg. There were big problems with the delivery, but LLS's support helped me a lot and I recieved my order. I recommend LLS to all my friends!
March 7, 2024
Unprompted review
Reply from Looks Like Summer
Thank you for your loyalty and for sharing your positive feedback with us again! We're delighted to hear that you continue to be impressed with the quality and aesthetics of our boots.
We apologize for the delivery issues you experienced, but are glad to know that our support team was able to assist effectively. Your satisfaction is our top priority, and we're happy that everything was resolved to your satisfaction.
Thank you for recommending Looks Like Summer to your friends, and for being such a valued customer. We look forward to continuing to serve you with great products and service.
FAR EXCEEDED MY EXPECTATIONS
I am always nervous ordering on line from a foreign country but I watched the youtube review video by Misty Love Lee, which included a discount code. Misty is such a lovely and genuine young lady, and her video was so informative that I decided to take a chance. The Victoria boots didn't take long to arrive to Hawaii, and when I opened the box I was blown away. The boots are beautifully made, the leather as soft as butter, and the fit was perfect. I will buy from Looks like Summer, and tell all my friends. It's such a joy to find such beautiful classy timeless boots at such a reasonable price! I am over the moon!
February 4, 2024
Unprompted review
Reply from Looks Like Summer
We're delighted that the boots arrived swiftly to Hawaii and that you found them to be beautifully crafted. At Looks Like Summer, we strive to provide timeless, high-quality products at a reasonable price, and it's rewarding to know we've achieved that with your purchase.
Thank you for choosing to shop with us and for sharing your positive experience with others. We can't wait to serve you again in the future!
Cheap plastic boots…NOT as advertised!
Ordered Brianna lug sole boots from this website. Unfortunately what the reviews mostly say, the “genuine leather “ boots turned out to be plastic with a chemical smell. I did receive them in a week from China. They fit and are comfortable, but are cheap plastic for $118. I am not going to return them because I doubt I would get the refund. I will just wear them in the rain.
December 17, 2023
Unprompted review
Reply from Looks Like Summer
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with the Brianna boots you received from our brand.
We'd like to assure you that our boots are crafted with a second layer of genuine cow's leather lined with polyester microfiber to ensure durability and comfort. It's concerning to learn that you perceived them differently. We strive to maintain our quality standards, and we take feedback like yours very seriously.
Regarding the chemical smell you mentioned, we sincerely apologize for any inconvenience this may have caused. Sometimes, due to the materials used in the manufacturing process, there can be a faint odor initially. However, this should dissipate over time with proper ventilation.
We want to make things right for you. If you're not completely satisfied with your purchase, we offer hassle-free returns and free exchanges. Your satisfaction is our top priority, and we're committed to ensuring you have a positive experience with our products.
Please don't hesitate to reach out to our customer service team if you have any further concerns or if there's anything else we can assist you with. We're here to help and would appreciate the opportunity to address any issues you may have.
DO NOT SHOP HERE
Bought the Fiona boot and the details states “genuine leather”. Genuine leather doesn’t smell like chemicals out of the box, doesn’t have blue lining, doesn’t have total smoothness. Complete waste of money and time, it’s frustrating to know that brands like this can say the quality of one thing and sell you something total different that’s probably worth 20$
December 6, 2023
Unprompted review
Reply from Looks Like Summer
Dear Helena,
Thank you for taking the time to share your concerns with us. We genuinely value your feedback as it is crucial in helping us improve our products and services.
We understand your disappointment regarding the Fiona boot and the issues you've mentioned. At Looks Like Summer, we pride ourselves on using second-layer genuine cowhide leather for our boots, crafted under strict quality control standards. This type of leather is indeed different from the first layer, yet it remains a durable and high-quality organic material, allowing us to offer our products at an affordable price.
We acknowledge that the chemical smell from the soles' glue can be off-putting, and we recommend airing out the boots as this often helps the natural leather scent emerge over time. However, we realize this may not address all your concerns.
Your satisfaction is our top priority, and we are more than willing to assist you with a return if the product does not meet your expectations. Please let us know how you would like to proceed, and we will make the necessary arrangements. Our customer service team is here to ensure a smooth and satisfactory resolution for you.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Sincerely,
Looks Like Summer
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Exemplary Customer Service and Products
This company was, in a word, unbelievable! I felt like I must have been the only customer with whom they were dealing.
They have an e-mail response that really works. I was able to "talk" to Alexa, with almost immediate replies.
She answered all my questions and concerns.
In addition, when the delivery of my boots was delayed, they offered a discount.
And, yes, the discount showed up on my card almost immediately.
I am a forever customer of Looks Like Summer
October 2, 2023
Unprompted review
Reply from Looks Like Summer
Dear Julie,
Thank you so much for your incredible review! We're thrilled to hear that you felt like our only customer; that's the level of service we strive for. Our team is delighted that you found our email response system effective, and we're especially glad that Alexa could assist you promptly with all your questions and concerns.
We understand that delays can be frustrating, and we appreciate your understanding. Offering a discount was our way of expressing gratitude for your patience, and we're pleased to hear that it reflected promptly on your card.
We're honored to have you as a forever customer, and we look forward to serving you with the same level of excellence in the future. If you ever have more questions or need assistance, feel free to reach out.
Warm regards,
Looks Like Summer
thank you so much for your unique &…
thank you so much for your unique & good quality of work.
September 25, 2023
Unprompted review
Reply from Looks Like Summer
Dear Mariam,
Thank you so much for your kind words! We are truly grateful for your appreciation of our unique and high-quality work. Delivering exceptional products and experiences to our customers is at the core of what we do, and knowing that you value our efforts means a lot to us.
If there's ever anything more we can do for you or if you have additional feedback to share, please feel free to reach out. We're here to ensure your satisfaction and look forward to serving you again in the future.
Best regards,
Looks Like Summer
The Perfect Boots: Eloise Knee High Boots
I've been searching for boots like this for about two years, and I've finally found them! The fit like a glove - most high boots are loose around the calf area, but these are perfect. Beautiful leather and craftsmanship, too.
September 15, 2023
Unprompted review
Reply from Looks Like Summer
Dear Sophie,
We're overjoyed to learn that you've finally found the boots you've been searching for, and we're honored to be the brand that made it happen for you! It's wonderful to hear that the fit is like a glove, especially in the calf area where many high boots tend to be loose.
Your appreciation for the beautiful leather and craftsmanship truly warms our hearts. We're dedicated to delivering high-quality products, and we're thrilled that you've found exactly what you were looking for in our boots.
If there's anything else you need or if you have more feedback to share, please feel free to reach out. We're here for you!
Warm regards,
Looks Like Summer
perfect customer service, beautiful bag
The customer service is perfect, understanding and cooperative, they respond fast. I really liked the bag it’s so beautiful and elegant.
September 12, 2023
Unprompted review
Reply from Looks Like Summer
Dear Mona,
Thank you so much for your kind words! We're thrilled to hear that our customer service met your expectations. Our team is dedicated to being understanding, cooperative, and providing fast responses to ensure your experience is nothing short of perfect.
We're equally delighted that you found the bag beautiful and elegant. It's our goal to offer products that not only meet but exceed our customers' expectations.
If there's anything else you need or if you have more feedback to share, please feel free to reach out. We're here to assist you.
Warm regards,
Looks Like Summer
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Not my last purchase
I ordered a bag from their website it came in a great shape of high quality and craftsmanship their customer supprt team are godsend they are quick to respond extremely pleasant to talk and work very hard for customers satisfaction
September 12, 2023
Unprompted review
Reply from Looks Like Summer
Dear Sa Ra,
Thank you so much for taking the time to share your experience! We're delighted to hear that the bag you ordered arrived in great shape and met your expectations in terms of quality and craftsmanship.
Our customer support team is thrilled to be described as a "godsend." Your kind words about their quick responses, pleasant demeanor, and dedication to customer satisfaction mean the world to us. We believe in going the extra mile for our customers, and it's wonderful to know that our efforts are appreciated.
If there's anything else you need or if you have further feedback, please don't hesitate to reach out. We're here for you!
Warm regards,
Looks Like Summer
Reply from Looks Like Summer
Dear Jefferson,
We're absolutely thrilled to hear that your girlfriend loved our product!
Thank you for choosing us, and we're so grateful for the opportunity to be a part of making special moments.
If there's anything else we can do for you or if you have any more feedback to share, we're here and ready to assist.
Wishing you both many more wins and happy moments!
Best regards,
Looks Like Summer
The Ozzy Shoulder Bag is absolutely…
The Ozzy Shoulder Bag is absolutely gorgeous!!!! Amazing quality at such a good price point. Really a statement piece, it looks like a functional work of art. Customer service has been stellar as well. Looking forward to getting more items from this brand!
May 31, 2023
Unprompted review
Reply from Looks Like Summer
Dear Vanessa,
Thank you so much for sharing your experience, our new handbag collection was designed and crafted with quality in mind, so we could not be happier with your feedback.
We strive to improve our service every day and we are glad to know we were able to bring you happiness and joy through our merchandise. 🙏❤️
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