Court intervention Liebherr 579i Peak — long and exhausting experience
I purchased a high-end Liebherr refrigerator in July 2023, with a legitimate expectation of quality, reliability, and proper after-sales support. Unfortunately, my experience was far from that.
The appliance developed serious and recurring defects within the first weeks, specifically failures in the water and ice system, including internal freezing and water leakage. Over time, three identical malfunctions occurred, none of which were permanently resolved.
Despite numerous contacts, technical visits, and repeated follow-ups on my part, solutions were continuously postponed. In December 2024, I was informed that the unit would be replaced, yet this replacement never took place, and the date was unilaterally postponed by several months without clear justification.
Throughout the process, I was met with silence, lack of response, and absence of due diligence, even after formal written communications. The situation dragged on for over a year, causing significant disruption, frustration, and a complete loss of trust.
With no voluntary resolution, I was forced to seek legal redress through the Portuguese Small Claims Court (Julgado de Paz). It is important to note that even after a formal agreement was reached during this process, the deadline stipulated for the refund was not met by the company, leaving the case still unresolved to this date 12/02/2026.
This review is not written out of frustration, but as a factual account of a real consumer experience, intended to inform others that, despite the brand’s reputation, after-sales support can fail seriously when substantial issues arise.
I hope the company uses this case to reassess its internal processes and ensure that consumer rights are respected in practice, not only in theory.