Recently ported my mobile to Kogan mobile and the process was fairy straight forward. Instructions on the email was swift but unfortunately took a bit longer for my phone to work. Had to called for as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am satisfied with Kogan, their products are awesome and resonable prices too. The fact you can find almost anything you're looking for is great. I will write another review when I receive my o... See more
Company replied
Ordered Hyundai Elantra trunk boot latch replacement on Tuesday night 07/04/2026 and received Thursday 09/04/2026 at 8.30am. Phenomenal turnaround! Swapped out damaged part same day and works perfectl... See more
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13Mar Bought Smarthome security camera door bell 3 Pro, excellent videos/pictures even in dark. Item Arrived fast. Plus 20Mar made an error in my order for micro sd cards yesterday, Inform them next... See more
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Company details
Information provided by various external sources
Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!
Contact info
Australia
- www.kogan.com.au
3.4
Average
18K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with purchase
Got a very good deal and good quality coffee machine. Its even cheaper as as member & free shipping as well. Few options & cheaper than somewhere else.
September 25, 2025
Unprompted review
Reply from Kogan
Hi Steph, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
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Australian people
Australian people, good quality products, quick delivery and response
March 27, 2026
Unprompted review
Reply from Kogan
Hi Ian, thank you for your review. We appreciate it!
Everything is so easy on the site any…
Everything is so easy on the site any problems they fix them straight away with no hassles and every order has turned on on the due date that they say
March 31, 2026
Unprompted review
Reply from Kogan
Hi Scott, thanks for taking the time to leave your review, we appreciate it!
2.5 Months to fix a warranty issue
Bought an aircon unit, worked fine for a little while and then the display became faulty so I requested a warranty on the 26/01/2026.
Here it is the 04/04/2026, A week ago I receive a new aircon unit, $25 "for the inconvenience" ($15 before I complained to them about how insulting that feels) and NOW I have to pack the old unit into a box (that I need to buy) and and attach a label (That I need to print off) for a curiour to collect AFTER THE EASTER LONG WEEKEND.
I have done nothing by try to be nice but all I have been getting are emotionally empty emails, what feels to be lies and complete frustration.
This is THE WORST customer service I have ever had and I will never buy from Kogan again.
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Edit/Update: Midday - 08/04/2026
After following Customer Cares instructions and boxing the unit appropriately for transport and putting labels on the box and the unit for collection between 9am and 5pm on 07/04/2026, it has not yet been collected.
My warranty issue is STILL open.
At 6:00pm 07/04/2026, I sent Kogan an email to notify them of the non-collection and I have yet to hear from anyone. I would give them negative stars if I could.
Edit/Update: 1:32pm 08/04/2026 - Unit is now gone, still no contact from Kogan.
January 26, 2026
Unprompted review
Reply from Kogan
Hi Adin, we'd be more than happy to help. We located your existing case with our team, and one of our agents will reach out ASAP.
the item i purchased arrived in good…
the item i purchased arrived in good order and on time
April 1, 2026
Unprompted review
Reply from Kogan
Hi Ronald, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
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Extremely poor experience with another…
Extremely poor experience with another item unable to be supplied by a seller on the Kogan site.
If it's unavailable then don't show it on the site!
April 3, 2026
Unprompted review
Reply from Kogan
Hi Peter, thank you for sharing your feedback. We regret that your experience did not meet your expectations. Rest assured that we will take note of your feedback to identify improvements we can make. Thank you for leaving your review, we appreciate it!
Great place to shop
Products are good quality and easy to purchase online
April 1, 2026
Unprompted review
Reply from Kogan
Hi Antonia, thank you for taking the time to leave your review. We appreciate it!
Great Easy to deal with Brought many…
Great Easy to deal with Brought many items , split system , 65 cm TV , Stick Vqcum , dog crate .
Very Happy
April 3, 2026
Unprompted review
Reply from Kogan
Hi TJ, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
So easy to purchase and recharge…
So easy to purchase and recharge online or in this case, purchase a voucher for my partner and recharge online for him in a matter of minutes. Just the best and most economical way to keep connected via mobile phone.
April 1, 2026
Unprompted review
Reply from Kogan
Hi Di and Juan, glad to hear you're loving Kogan Mobile! Thanks for your review!
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I have been with Kogan for a few years…
I have been with Kogan for a few years now and I must say have never once had a problem with ordering or tracking my items. I have purchased TV’S, Portable Air Conditioning as well as wall mounted air conditioning, sheets etc and all have been of exceptional quality and price I would highly recommend Kogan to everyone.
April 1, 2026
Unprompted review
Reply from Kogan
Hi Irene, thanks for shopping with us and for taking the time to leave your review. We appreciate your continued support!
Pawz pet bed
Super fast postage, great communication throughout, item purchased was exactly as described.. 5⭐️
March 31, 2026
Unprompted review
Reply from Kogan
Hi Andrea, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!
Reply from Kogan
Hi Wayne, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!
Reply from Kogan
Hi Chris, thank you for taking the time to leave your review. We appreciate it!
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Extremely Prompt
Extremely Prompt. The Order was delivered within three working days.
April 2, 2026
Unprompted review
Reply from Kogan
Hi Dan, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!
Great online store
The online store is really user friendly, provides all the information and when you will receive good
March 31, 2026
Unprompted review
Reply from Kogan
Hi Kerry, thank you for taking the time to leave your review. We appreciate it!
Ordered a dishwasher that never arrived. Kogan won't respond or resolve the issue
Ordered this dishwasher during a sale. After waiting a week for it to arrive, they advised they didn't know where it was. I requested cancellation, and have requested it numerous times since. Almost 3 weeks later, and Kogan are now ignoring my requests, and no longer replying to communication. I still don't have a dishwasher. Haven't received a refund.
Will likely have no choice but to submit a report to the ACCC and department of fair trading.
March 17, 2026
Unprompted review
Reply from Kogan
Hi there, we'd be more than happy to help. We located your existing case with our team, and one of our agents will reach out ASAP.
Very easy ordering and prompt delivery
April 2, 2026
Unprompted review
Reply from Kogan
Hi Lynette, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!
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Really happy with my recent Kogan…Security Camera Purchase
Really happy with my recent Kogan purchase of the security camera. The setup was straightforward and the product works exactly as expected. What really stood out was the delivery — super quick! It arrived much sooner than anticipated, which made the whole experience even better. Would definitely purchase from Kogan again.
March 30, 2026
Unprompted review
Reply from Kogan
Hi Nic, glad to hear you’re loving your Eufy Indoor Cam E30 Home Security Indoor Camera. Thanks for leaving your review and for shopping with us!
Great prices and free shipping
Great prices and free shipping which is a bonus these days.
March 30, 2026
Unprompted review
Reply from Kogan
Hi Mario, thank you for taking the time to leave your review. We appreciate it!
BE WARNED: No customer service, no product
I was sent the wrong product which was clearly different and valued at much less than the one I ordered. It took me several weeks to convince Kogan/the marketplace seller via their incredibly frustrating customer care emails that it was incorrect. I have returned it - more than one month on I have no replacement, no refund and am in a endless email back and forth which never resolves the issue
February 26, 2026
Unprompted review
Reply from Kogan
Hi Megan, we have sent a response via Facebook. A follow-up has been made via your case, and we've also raised this with our Marketplace Resolutions Team for review. Rest assured that they will be looking into this and will assist you with your claim. Thank you for your patience, and we look forward to having this rectified for you.
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