Switched to INFINOX after a bad experience elsewhere. best decision ever! MT4 is smooth, spreads tight, and execution instant. IX Social is fine too, feels like a trader community not just a platform
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
very pleased with their ecn account. Commissions are reasonable, spreads minimal and execution fast even during NFP releases. In such instances I notice whether the infrastructure can handle hard task... See more
Company replied
Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an am... See more
Company replied
Started copy trading through IX Social. such a cool concept! Seeing others’ performance and following pros has really improved my confidence. Also, the educational videos in IX Education Hub a... See more
Company replied
Company details
Written by the company
INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.
Written by the company
- Authorised and Regulated by the Financial Conduct Authority
- Segmented Customer Accounts
- Global infrastructure
- Tight Spreads
- Premium client service
- Cutting edge trading technology
Contact info
Dawson House, 5 Jewry Street, EC3N 2EX, London, United Kingdom
- 0-800-060-8744
- support@infinox.com
- www.infinox.com
4.6
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James.. thank you vey much
He told me in detail and kindness,
handled quickly.. james
February 19, 2024
Unprompted review
Thanks to the support team in Korea…
Thanks to the support team in Korea (Lewis), I solved the problem with my account.
February 20, 2024
Unprompted review
They are patient and caring when it…
They are patient and caring when it comes to their clients. You don't waiting long for responses they make sure you are provided with the information you needed. I must say Infinox is a best broker and has a top client service.
December 28, 2023
Unprompted review
i had a problem with my card and i was…
i had a problem with my card and i was worried, this broker is amazing how fast we handle things with professionalism, highly recomended!!
December 15, 2023
Unprompted review
not a very good broker and high spreads
November 28, 2023
Unprompted review
It's certainly not a top-tier broker
It's certainly not a top-tier broker, but it has a good potential to get higher in the rank.
October 12, 2023
Unprompted review
This is a scam please don't invest you…
This is a scam please don't invest you will loose all your money
August 10, 2023
Unprompted review
Infinox Company
Infinox Company, thank you very much for your interest in subscribers, a title of trust and credibility, ease of dealing, supports all languages, ease of deposit, we wish you success
May 10, 2023
Unprompted review
Understanding broker
I was facing an issue regarding my proof of address with this broker.
But after some discussion and confirmation, they finally approved my account.
It is an understanding broker.
I look forward to working with this broker.
May 26, 2023
Unprompted review
Reply from INFINOX
Dear Client,
Thank you for your review.
We look forward to continuing our partnership and providing you with exceptional service.
Kind Regards,
INFINOX Team
Reply from INFINOX
Dear Cedd,
Thank you!
We strive to consistently deliver excellent service, and your feedback reaffirms that we are on the right track.
Kind Regards,
INFINOX Team
Change of habit
The moment I ran into their IX One platform and discovered the possibilities and capabilities, what I can do with it and tried it out, I stopped using MT platforms altogether. It's definitely a nice change for me. Great platform and I have a very good feeling about this.
April 6, 2023
Unprompted review
Reply from INFINOX
Dear Client,
Thank you for reviewing the cutting-edge tools and functionalities of our IX ONE platform!
Regards,
INFINOX Team
A couple of months trading and already…
A couple of months trading and already have some noticeable results. One of the reasons is the solid brokerage company and the conditions that allowed me to flourish.
February 20, 2023
Unprompted review
Reply from INFINOX
Hello Katheer,
Thank you for your review!
We're highly committed to constantly providing premium services to our clients.
Regards,
INFINOX Team
Highly reliable and capable trading…
Highly reliable and capable trading platforms offered by the broker. We all know everything about the metatrader platforms, but the IX platform was a pleasant surprise for me to be honest.It is a very handy copy trading platform. Everything is easy to set up and start copy deals as quickly as possible.
May 2, 2023
Unprompted review
Reply from INFINOX
Hello Taha,
Thank you for taking time to review our IX Social platform!
We're excited to announce the launch of IX Social 2.0, the latest version of our popular and innovative copy trading app.
The app has been designed to provide an enhanced experience for traders, IBs and affiliates, with a range of new features and improvements that make it easier and more engaging to trade - https://www.infinox.com/fsc/en/ix-social
Regards,
INFINOX Team
Reply from INFINOX
Hello Muhammad,
Thank you for taking time to review us!
Regards,
INFINOX Team
I recommend this company because it has…
I recommend this company because it has many advantages and promotional offers that you do not find in any other company, especially with its recent updates. I have an account with them, number 3401377, about 3 years ago, and I only faced some very simple problems, and they were solved, but it lacks the presence of fast-responsive Arab support
May 20, 2022
Unprompted review
Reply from INFINOX
Dear Ahmed,
Thank you for your kind feedback.
Please do not hesitate to reach out for support at any time.
Kind Regards,
INFINOX
Terrible Experience with Infinox: Delayed Withdrawal and Poor Communication
My experience with Infinox has been very disappointing due to an issue I've had with withdrawing funds. I made a withdrawal request on March 15th and it was confirmed on March 17th. However, as of today, April 11th, I still haven't received the funds in my bank account. Despite several communications with Infinox's team, I haven't received a clear and precise update on the status of my withdrawal request. This issue has had a significant impact on my experience with Infinox and has led to great frustration and disappointment. I do not recommend this broker, as I have been patient for several weeks and still have not received clear and effective answers.
April 11, 2023
Unprompted review
Reply from INFINOX
Dear Miguel,
Thank you for your review.
We are sorry to hear that you experienced withdrawal delays.
Please note that we have emailed you the proof of payment for your withdrawal and you can use those details to trace the transaction with your bank.
If you require anything else - please reply to the email and we will be more that happy to assist.
Kind Regards,
INFINOX Team
good company
April 5, 2023
Unprompted review
Reply from INFINOX
Dear Eduardo,
Thank you for your review!
Kind Regards,
INFINOX Team
Great support from Infinox team
What a great support from Infinox customer care, I was able to get help as early as possible. Thanks a lot
April 3, 2023
Unprompted review
Reply from INFINOX
Dear Client,
We appreciate your kind review!
Kind Regards,
INFINOX Team
The lady was so generous and…
The lady was so generous and understanding when I couldn't reply a certain time as I g ot busy,just when I give them a message she was replying and very helpful.
The responses wasn't delayed and on point would recommend them to anyone
March 22, 2023
Unprompted review
Reply from INFINOX
Dear Shabier,
Glad we were able to help!
Kind Regards,
INFINOX Team
great broker
Personnel is very efficient and quick in service.
great broker.
March 20, 2023
Unprompted review
Reply from INFINOX
Dear Estacio,
Thank you for rating our client service!
Kind Regards,
INFINOX Team
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