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Rated 4 out of 5 stars

I was a bit skeptical about buying hair from this website as it was my first time but I gave it a try and do not regret it , the hair came fast , neat , true to length and the best part … very afforda... See more

Company replied

Rated 5 out of 5 stars

Well I must say I was slightly reluctant in purchasing Hurela’s units but let me tell you I have no regrets‼️ I absolutely love my unit❤️❤️❤️❤️❤️❤️and will continue to purchase from them in the near... See more

Company replied

Rated 1 out of 5 stars

I am not sure why I have to contact you guys several times including calls,emails, texts etc. and I still HAVE NOT got an answer . I ordered a wig yesterday and it says that it has been ordered but th... See more

Company replied

Rated 5 out of 5 stars

I love the hair ! The estimated delivery date was 2 weeks and I kid you not I got my hair after 3 business days. I stay in Canada Alberta and shipping was really fast. The quality of the hair was amaz... See more

Company replied

Company details

  1. Hair Extensions Supplier

Written by the company

100% human hair bundles, closures, frontals, and wigs vendor


Contact info

4.0

Great

TrustScore 4 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

great quality

yes i love my wig but yall should try toning the knots before shipping off so the lace can look more natural other then that the wig is amazing

February 13, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

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Rated 4 out of 5 stars

Very communicative

Very communicative, delivered fast, minimal shedding

February 13, 2023
Unprompted review
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Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

Rated 5 out of 5 stars

I like all the different perks an you…

I like all the different perks an you guys check on your clients

February 13, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

Rated 5 out of 5 stars

It’s a very beautiful unit I love it…

It’s a very beautiful unit I love it and would highly recommend you purchasing from this vendor.

February 14, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

Rated 5 out of 5 stars

I love the hair

I love the hair! The installation was easy especially for a beginner. The band is probably my favourite only negative is the shedding. Besides that I’ve gotten a lot of compliments and probably will be buying from here again seeing that the delivery was also pretty quick. Great job overall

February 5, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

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Rated 1 out of 5 stars

If I can give zero stars I would this…

If I can give zero stars I would this place is a complete SCAM I ordered hair a week ago and at first my address was showing up on there website wrong I even modified it still wrong they finally write me and say it is right then a couple days later they say do I want to exchange the hair because it is out of stock then when I say what lengths now they say the hair is completely out of stock but when I go to the site I’m still able to order the same hair so i personally don’t know what’s going on with this company but something not right then there hours are 5pm to 3 am but they label it 17:00 pm - 3 am it’s a SCAM LADIES putting in fraud claim today Also there hours are that but they still send you emails after there hours of business at random times it’s WEIRD BE AWARE OF THIS COMPANY

February 7, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

hi
sorrry that u are not satisfied
sorry the webiste needs time to update the stock, so the hair is still on website, we are also working to speed up updates.
for the time issue, there is a time difference between China and America. Besides, 5:00 pm is what we call 17:00.
sorry for that, if u have any other questions, pls feel free to contact us: service@hurela.com

Rated 5 out of 5 stars

I love the hair I can’t wait to do my…

I love the hair I can’t wait to do my hair

January 26, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

Rated 5 out of 5 stars

My experience was great came right on…

My experience was great came right on time hair didn’t have a smell and the curls are so soft

February 3, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

Rated 5 out of 5 stars

I was a little hesitant about ordering…

I was a little hesitant about ordering the hair but i’m glad i got it. Hair was very soft! no weird smell AT ALL!! Most definitely will be buying again! if you’re hesitant BUY IT NOW!

February 1, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there, thanks for your feedback so much.
Happy that you are satisfied with the hair
We will try to provide better service and higher quality products in the future.
If you have any suggestions or questions, pls feel free to contact us: service@hurela.com

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Rated 1 out of 5 stars

I ordered Hair from here a few days…

I ordered Hair from here a few days ago. I just got the hair and the hair is not even my color that I ordered either give me my money back or send me my actual color hair.

January 30, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

really so sorry to hear that, can you text us your order number? we will check for u and help you about the returning

Rated 4 out of 5 stars

THIS IS MY SECOND TIME ORDERING..

THIS IS MY SECOND TIME ORDERING... MY FIRST WIG WAS A BLONDE WIG, I COLORED IT AND IT TOOK THE COLOR VERY WELL( GOT SO MANY COMPLIMENTS)....

NOW I ONLY GAVE THEM A 4 STAR, BECAUSE THE WIG I ORDERED WASN'T IN STOCK... AND I HAD MY HEART SET ON THAT ONE. BUT THE REPLACEMENT WIG ( 22' JERRY CURL)IS REALLY PRETTY AND SOFT ( I HAVEN'T STYLED IT YET TBH) BUT IT WAS PACKAGED WELL AND HAS NO SMELL...

CUSTOMER SERVICE WAS AWESOME COMMUNICATING
VERY WELL

January 20, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there thanks for your feedback so much.
we will try to offer better service in the future

Rated 5 out of 5 stars

Hair is very soft

Hair is very soft, it is quality human hair

January 2, 2023
Unprompted review
hurela.com logo

Reply from hurela.com

Hello there thanks for your feedback so much.
glad that you like the hair
you can share the hair with your friends
we have better promotions and new arrival now

Rated 1 out of 5 stars

EVERYONE SHOP ELSEWHERE

Been chasing a return fee refund from them for over a month now. The reviews on their website are fake. The hair quality was so bad and rubbish. When I tried to return they offered I keep the hair and they refund $30! I no longer wanted the terrible hair because I nearly paid 200 for it in the first place. Their website policy states that if it is a sellers issue they would cover shipping cost. They offered to refund me $10 for shipping but I paid $40 and they keep offering me different prices to negotiate. Clearly this company is FRAUDULENT . Stay away from this company. shop elsewhere, worse customer experience I have received.

November 28, 2022
Unprompted review
hurela.com logo

Reply from hurela.com

Pls record ur Order No. (if you have one) +questions to our email
Our professional after-sale service will contact you ASAP after confirmed,
Email: service@hurela.com

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Rated 4 out of 5 stars

I ordered weave extension

I ordered weave extension. The hair is great just as i ordered. However there was quite the back and forth concerning my address. If that wasn't the case I'm sure I would give 5 stars.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

These wigs are amazing and l absolutely…

These wigs are amazing and l absolutely love them.so soft and beautiful 😍can’t wait to install.Great communication with the seller and also received extra gifts.lts my second time buying from this seller and l will be buying again.

December 9, 2022
Unprompted review
Rated 2 out of 5 stars

I really didn't like how thin the…

I ordered 3 bundles each 30" inches. When I received the hair it looked shorter than 30" real thin , not full. Overall the hair is really soft but not what I expected it to be!! It was NOT A WIG and the hair sheds entirely too much terrible hair

November 16, 2022
Unprompted review
hurela.com logo

Reply from hurela.com

Hi dear
the correct measurement is starting for the crown top of the wig to the end of the hair
and with strands of curly hair stretched to straight before measurement
plz try it and send the picture
actually the hair is good quality and will last long with proper care
you can use some mousse or serrum after washing/conditioning to keep moisture
Or put leave-in detangling milk
the hair will stay amazing and look beautiful

Rated 4 out of 5 stars

Nice quality hair for the price

I got a 22 inch v part kinky straight wig, came well packaged. Blends well with my real hair. Soft and slightly longer than expected. Only thing is, when I washed it before wearing, the water was green...hard to get the smell out, its faint now though and not that noticeable. For the price, thick, straightens well. No shedding or breakage after 3 months, barely any maintence needed. I have thin hair and you can't see the join through my leave out. Would recommend.

August 16, 2022
Unprompted review
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Rated 1 out of 5 stars

I wish i could give 0 stars!

I wish i could give 0 stars!! DO NOT ORDER FROM HERE!! I ordered hair it never came and they are not paying my money back! They keep saying please email customer service who is not replying! I have reported this to my bank for fraud because that is what it is when you do not deliver and don’t get the money back!

September 9, 2022
Unprompted review
hurela.com logo

Reply from hurela.com

hi,dear
so sorry that u are not satisfied
could u pls send us ur order number
we will check and solve for you first.

Rated 4 out of 5 stars

24 Inc Highlight bodywave

Great great hair! I bought the body wave highlights weave 24 inch. I’ve had the hair for a month now. I have washed it twice already and it is absolutely amazing. Little to no shedding. It does not tangle. Love love it. Seller also communicates really well throughout. Only let down was the couriering company that they use. They have very poor communication and my package arrived two weeks later after it had arrived in my country (South Africa). They (the courier company) were not updating tracking regularly but thank you to the seller for assisting me eventually get the package.

August 19, 2022
Unprompted review

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