The staff at Bedminster, Bristol branch of Hayes always take the time to make sure we are able to book the best holiday for us. They are very knowledgeable and make the booking process easy. Lisa,... See more
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Rachel, at the Bedminster branc has been amazing! My sister and I realised that cruises were not for us. Rachel sent a great choice of suitable destinations and hotels in Greece and Croatia. We hav... See more
Company replied
Lisa was absolutely fantastic!! Lisa was really helpful and took her time with us. She understood what our requirements were and helped with useful advice and gave great insight. We were apprehen... See more
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We have used Hays Travel many times now, for booking our holidays. The staff are extremely helpful with a great knowledge of holiday locations. They take the time to find out what sort of holiday you... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
83 East Street, BS3 4EX, Bedminster, United Kingdom
- 01174055635
5.0
Excellent
738 reviews
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This was my second time using Hays…
This was my second time using Hays Travel. Such a good experience.
Easy, friendly and efficient..
Thanks so much for helping me.
April 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Bedminster
Thank you for booking another holiday and leaving a great review. See you again soon. Kind regards Jackie
Reply from Hays Travel - Bedminster
Thank you for popping and booking a lovely Holiday to turkey with us...It was lovely to meet you...Regards Rachel
Great cheap holiday
got a great hoilday from a card in there window.Very good price and with there help going somewhere new
April 8, 2026
Reply from Hays Travel - Bedminster
Thanks you for the great review, hope you have an amazing holiday. Kind regards Jackie
Jackie was very helpful as always.She…
Jackie was very helpful as always.She answered any questions efficiently.
April 7, 2026
Reply from Hays Travel - Bedminster
Thank you for booking another lovely holiday, please let me know if you need any further assistance. Kind regards Jackie
Another great Customer Service experience
Hays Bedminster and the team there are always friendly, professional and quick to help!
Well done guys!
I wouldn’t book with anyone else xxx
March 31, 2026
Reply from Hays Travel - Bedminster
Thank you Karen for your kind review.
Regards Lisa
Reply from Hays Travel - Bedminster
Thank you for booking another lovely holiday to Cyprus.... see you again soon! Kind regards Jackie
Friendly, knowledgeable staff at Hayes Bedminster
The staff at Bedminster, Bristol branch of Hayes always take the time to make sure we are able to book the best holiday for us. They are very knowledgeable and make the booking process easy.
Lisa, Rachel and the staff are always happy to assist with any queries leading up to the holiday not just at the time of booking.
March 22, 2026
Reply from Hays Travel - Bedminster
Thank you for taking the time to review the service you received from us....And thank you for your continued loyalty to us....Kind Regards Rachel
The staff were very helpful and…
The staff were very helpful and experienced in the job and very friendly
March 28, 2026
Reply from Hays Travel - Bedminster
Thank you for booking a lovely holiday to Vietnam...Regards Rachel
Reply from Hays Travel - Bedminster
Thank you for your review. We are really pleased we could help you with your holiday requirements.
Kind regards Lisa
It was a very good experience
It was a very good experience , so much better than struggling alone. Helpful speedy efficient. The only drawback was I had to wait about 20 minutes to be served,mid Saturday afternoon. Will definitely be using again,but mid week.
March 22, 2026
Reply from Hays Travel - Bedminster
Thank you for your patience and bearing with us on a very busy saturday..Regards Jackie
Lisa was absolutely fantastic!!
Lisa was absolutely fantastic!!
Lisa was really helpful and took her time with us. She understood what our requirements were and helped with useful advice and gave great insight. We were apprehensive about looking for a holiday and her knowledge and experience helped us to feel and ease and comfortable in making our choice.
This experience is exactly why we booked in person and not on the internet. I have already recommended her to other friends in the Bristol area and we will be back for sure!!!
Thank you Lisa x
March 21, 2026
Reply from Hays Travel - Bedminster
Thank you for the lovely comments and booking a lovely Holiday with us....Kind Regards Lisa
Rachel was amazing!
Rachel, at the Bedminster branc has been amazing! My sister and I realised that cruises were not for us. Rachel sent a great choice of suitable destinations and hotels in Greece and Croatia. We have a booked a holiday in each destination, the hotels look great and suit all our requirements. Brilliant! We shall be using Hays Travel for all our future travels.
March 21, 2026
Reply from Hays Travel - Bedminster
Thank you for taking the time to review the service received I know you will have the best time on both Holidays...Regards Rachel
Our go to travel agent
Lisa was extremely helpful in finding our family holiday and gave us plenty of her time and expertise
March 21, 2026
Reply from Hays Travel - Bedminster
Thank you for your lovely review Sally. Really happy to help you find the perfect holiday. Kind Regards Lisa
Lisa was very helpful she could not do…
Lisa was very helpful she could not do enough for us so friendly and helpful we were in there about 2 1/2 hours sorting stuff out. Lisa even offered us a drink and made me a lovely cup of tea would highly recommend Lisa at heys, travel. Bedminster xx
March 21, 2026
Reply from Hays Travel - Bedminster
Thank you for your lovely feedback. Really happy to get your honeymoon all booked. Kind regards Lisa
Jackie
Jackie, lisa and Rachel were very helpful and informative, seeing this was the first time we have booked a cruise.
March 13, 2026
Reply from Hays Travel - Bedminster
Thankyou for the lovely comments ...Any questions please let us know always happy to help...Regards Rachel
In Pursuit of Pandas tour
Jackie was great at explaining the tour and answered my questions and seemed genuinely interested in my trip
March 11, 2026
Reply from Hays Travel - Bedminster
Thank you for the review Tracey, it was such a pleasure booking your lovely tour... it looks amazing! See you again soon. Kind regards Jackie
Reply from Hays Travel - Bedminster
Thank you for leaving a lovely review. Kind regards Rachel
Reply from Hays Travel - Bedminster
Hi Ian,
Thank you for taking the time to leave a review, glad we were able to help you find your holiday. Hope you have a nice time.
Kind Regards,
Sophie
Very helpful and welcoming staff…
Very helpful and welcoming staff nothing is too much.
March 15, 2026
Reply from Hays Travel - Bedminster
Thank you for taking the time to leave a lovely review. Kind regards Rachel
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