Excellent service received from Leah at the Bangor office. She was so helpful and knowledgable and managed to secure us a 14 night cruise on the ship of our choice.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from Sarah in Bangor. Nothing is ever too much trouble. All went smoothly. Highly recommend and we have booked 2 more holidays through her. Diolch!
Company replied
Katie explains everything to me, she answers any questions I have at any time and goes way out of her way to help me! She's amazing at her job and would recommend anyone to go and see her for a holida... See more
Company replied
I was very impressed indeed with Katie's knowledge in the Bangor branch, she was kind and patience and seemed to understand that booking a holiday is a big decision, she was outstanding and a big asse... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
252 High Street, LL57 1PA, Bangor, United Kingdom
- 01248522021
5.0
Excellent
705 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service received from Leah at…
Excellent service received from Leah at the Bangor office. She was so helpful and knowledgable and managed to secure us a 14 night cruise on the ship of our choice.
April 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from Sarah in Bangor
Excellent service from Sarah in Bangor. Nothing is ever too much trouble. All went smoothly. Highly recommend and we have booked 2 more holidays through her. Diolch!
April 11, 2026
Reply from Hays Travel - Bangor
Always my pleasure to book your holidays :) Thanks, Sarah x
Katie explains everything to me
Katie explains everything to me, she answers any questions I have at any time and goes way out of her way to help me! She's amazing at her job and would recommend anyone to go and see her for a holiday 👌❤️
April 11, 2026
Reply from Hays Travel - Bangor
Thank you for such a lovely review and such kind words. Thanks, Katie
Reply from Hays Travel - Bangor
Thank you so much for your review, regards Sarah
I was very impressed indeed with katie
I was very impressed indeed with Katie's knowledge in the Bangor branch, she was kind and patience and seemed to understand that booking a holiday is a big decision, she was outstanding and a big asset to your company and reputation as this was the first time we have used Hays.well done indeed.
April 6, 2026
Reply from Hays Travel - Bangor
Thank you very much for the lovely review. This is one of many reasons i love my job. It was lovely to come in this morning and seeing this review has made my day. Thank you for allowing me to be apart of booking your holiday it was a pleasure to help such a lovely couple. Thank you
Reply from Hays Travel - Bangor
Thank you for the lovely review
Always efficient and very helpful
Always efficient and very helpful. Take alot of trouble to explore on customers behalf. Very friendly branch make you feel part of a family
March 29, 2026
Reply from Hays Travel - Bangor
Thank you for booking with us again, always a pleasure, thanks Steph
Staff are so helpful and efficient
Staff are so helpful and efficient, thank you. 5 stars for excellent service.
March 20, 2026
Reply from Hays Travel - Bangor
Thank you very much for my 5 star review. It was lovely to chat with you. Diolch yn fawr, Sarah & Leah
Sarah is brilliant
Sarah is brilliant, always puts the right holiday together for us , she always goes the extra mile. It's always a pleasure to plan a holiday with her.
March 26, 2026
Reply from Hays Travel - Bangor
Hi Sarah will be over the moon to read this review, i will pass this on to her tomorrow, thank you for booking with us again, regards Sarah and Steph
As usual Sarah was most helpful giving…
As usual Sarah was most helpful giving good advice and very patient
March 26, 2026
Reply from Hays Travel - Bangor
Thank you for booking again, regards Sarah
Reply from Hays Travel - Bangor
Thank you so much, for the review Diolch Efa
Friendly staff who cared about your…
Friendly staff who cared about your experience and offered a wealth of information.
March 20, 2026
Reply from Hays Travel - Bangor
Thank you so much for the 5* review it was a pleasure booking your holiday :)
Katie was great
Katie was great, went in saw somethings available and she sent over details by email. Katie rang a few days later, in the meantime we had a slight change and decided to look at Self Catering. Katie had a look and emailed some suggestions. Sent Katie an email with a few choices and she again sent an email. Katie put in a lot of work for us and hopefully everything will be as good as ours previous holidays organised by Hays in Bangor.
March 19, 2026
Reply from Hays Travel - Bangor
Wow, thank you so much for this amazing review, for Katie, we will be sure to show here your review tomorrow when she is back in the store, regards Stephanie
Fantastic service
February 28, 2026
Reply from Hays Travel - Bangor
Thanks, for the review, much appreciated
Fantastic service as usual wouldn’t go…
Fantastic service as usual wouldn’t go anywhere else. Friendly, straightforward and go out of their way to find you your perfect holiday. Highly recommend to anyone
March 8, 2026
Reply from Hays Travel - Bangor
Thank you for my 5 star review. Always my pleasure, Thanks Steph
Sarah at Bangor Gwynedd branch was very…
Sarah at Bangor Gwynedd branch was very efficient
March 10, 2026
Reply from Hays Travel - Bangor
Thank you so much for the review, its appreciated, regards sarah
Sarah in the Bangor office
Sarah in the Bangor office, who arranged our holiday was amazing. We were the worst kind of clients as we didn't know where we wanted to go. She made it a very pleasant and relaxed experience.
March 4, 2026
Reply from Hays Travel - Bangor
Dioch yn fawr iawn Eirian.
We explained to Leia the type of…
We explained to Leia the type of holiday were looking for, ie location, bed preference and type of accommodation we like, she found us a holiday we hope we will enjoy
February 24, 2026
Reply from Hays Travel - Bangor
Thank you so much for the very kind review, its appreciated, Thanks Stephanie
Reply from Hays Travel - Bangor
Thank you very much for the 5* review
Brilliant customer service as always 👏
March 1, 2026
Reply from Hays Travel - Bangor
Thank you for my 5 star review Karen. Always my pleasure to book your holidays. Diolch, Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.