I went in to pay my holiday off for this summer amd seen there was a zero deposit when you book with easyjet at the weekend, so it was a nice surprise. Rob was brilliant in looking for the perfect hol... See more
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Excellent service as always. Sarah was so professional and helpful, just like all the other staff. Holiday booked very easily and quickly. Honestly wouldn’t even consider going anywhere else.
Company replied
We were greeted with a smile as soon as we walked through the door. The staff were friendly especially Robert (ROB) at your Ashington branch. He was extremely patient while we decided which locati... See more
Company replied
Rob, was excellent, explained to him what we wanted and he took the time to go through everything, pointing out hotels that were beneficial to us and we then booked our holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Station Road, NE63 9UJ, Ashington, United Kingdom
- 01670 815755
5.0
Excellent
931 reviews
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Staff very helpful and great price
April 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were very helpful and there…
The staff were very helpful and there helped us find the holiday that was just right for us
April 5, 2026
Reply from Hays Travel - Ashington
Anne Irving,
We appreciate you sharing your experience. We are so happy to hear that our team helped you find the perfect holiday for you.
I love going in
I love going in , I’m greeted by name , all I do is give them an idea what I want. Then it’s done 👍
April 5, 2026
Reply from Hays Travel - Ashington
Hi Sheila , thank you so much for leaving such a kind review on the service you receive in the branch :) we love booking you amazing holidays :) Sharon
Reply from Hays Travel - Ashington
Ellie,
We appreciate you sharing your experience, and we're so happy to hear that our service was helpful to you during your visit with us.
Kind regards
Hays Travel Ashington
Rob@ Hays travel
Rob, was excellent, explained to him what we wanted and he took the time to go through everything, pointing out hotels that were beneficial to us and we then booked our holiday.
April 11, 2026
Reply from Hays Travel - Ashington
Thomas,
We appreciate you sharing your experience. We're happy to hear that our team member took the time to understand your needs and help you book your holiday.
Kind regards
Hays Travel
Same as always brilliant service very…
Same as always brilliant service very polite young lady lucy I think I could be wrong but she was lovely
April 4, 2026
Reply from Hays Travel - Ashington
Mrs Higham,
We appreciate your kind words and are so happy to hear about the brilliant service you received from our lovely team member. Thank you!
Kind regards
Hays Travel Ashington
Sarah was friendly and professional the…
Sarah was friendly and professional the high standard which Hays travel provides.
April 10, 2026
Reply from Hays Travel - Ashington
customer,
We appreciate you taking the time to leave us this lovely review! We are happy to hear about your positive experience.
Kind regards
Hays Travel Ashington
The member of staff who helped me…
The member of staff who helped me choose my holiday was really helpful and knowledgeable
April 6, 2026
Reply from Hays Travel - Ashington
Brian,
We appreciate you taking the time to leave a review. We're so glad to hear that our staff member was helpful and knowledgeable during your holiday selection.
Like it when I go to Rob he is all ways…
Like it when I go to Rob he is all ways very helpful
April 3, 2026
Reply from Hays Travel - Ashington
CatherineLucas,
We're happy to hear that you find our team member helpful. We appreciate your positive feedback and your time.
Kind regards
Hays Travel
Answered all our questions and very…
Answered all our questions and very helpful about different holidays we were looking at.
April 7, 2026
Reply from Hays Travel - Ashington
Trisha,
We appreciate you taking the time to leave us a review. We're so happy to hear that we were helpful and answered your questions.
Kind regards
Hays Travel
Reply from Hays Travel - Ashington
Judith,
We appreciate you taking the time to leave feedback. We are so glad to hear that you found the service helpful and thorough.
Kind regards
Hays Travel
Great service from Lucy.
Great service from Lucy.
Price-matched Tui web price.
Double-checked all details.
Pleasant telephone manner.
April 5, 2026
Reply from Hays Travel - Ashington
Brenda Tweedy,
We're happy to hear that you received great service and a price match! We appreciate you mentioning the attention to detail and pleasant manner.
Kind regards
Hays Travel Ashington
Really helpful
Really helpful, answered all questions asked and made sure we got everything we neede.
April 4, 2026
Reply from Hays Travel - Ashington
Kim,
We appreciate you taking the time to leave us such a great review. We're so happy we could provide you with everything you needed!
Kind regards
Hays Travel Ashington
Been coming here to book my holidays…
Been coming here to book my holidays for over 20 years +customer service is the best and I should know working retail myself always getting what I want not pushy not trying to sell me stupid holiday extras I don't what or need talks me through everything so no surprises so hoping to book for the next 20 + years God willing
April 4, 2026
Reply from Hays Travel - Ashington
Ah Thank you so much Susan - always a pleasure having you in :) Heres to the next 20 years - Sarah
Excellent service as always
Excellent service as always. Sarah was so professional and helpful, just like all the other staff. Holiday booked very easily and quickly. Honestly wouldn’t even consider going anywhere else.
April 4, 2026
Reply from Hays Travel - Ashington
Ah thank you so much David :) We always enjoy having you in - Pleased you have something else to look forward to - Sarah
Sarah is always very helpful always…
Sarah is always very helpful always book our holidays with her
March 31, 2026
Reply from Hays Travel - Ashington
Stephen,
We appreciate you taking the time to leave us this wonderful feedback; we're so happy to consistently provide helpful service for your holiday bookings.
Kind regards
Sharon
Hays Travel
Ashington
I went in to pay my holiday off for…
I went in to pay my holiday off for this summer amd seen there was a zero deposit when you book with easyjet at the weekend, so it was a nice surprise. Rob was brilliant in looking for the perfect holiday for myself and family next year. We didn't have an idea in mind where I wanted to go. Rob was on the case to find us at the best price . Between Rob and Sharon the friendly atmosphere really helped. Well done to you both and we cant wait for our holiday this year and next year thanks you all at ashington hays
March 30, 2026
Reply from Hays Travel - Ashington
Angela , thank you for leaving such a lovely review :) It's always lovely to see you
Kind Regards
Sharon
Staff very helpfull and polite
Staff very helpfull and polite did their best to give me the best deal
March 29, 2026
Reply from Hays Travel - Ashington
Malcolm Wake,
We appreciate you taking the time to leave us a review! We are so happy to hear our staff were helpful and gave you the best deal possible.
Kind regards
Sharon
Hays Travel
Ashington
Reply from Hays Travel - Ashington
Leslie Dodds/ Dale Morris,
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received great service.
Kind regards
Hays Travel
Ashington
Used before excellent service
March 22, 2026
Reply from Hays Travel - Ashington
Dorinda Ashley Hope,
We're glad you had an excellent experience with our service again. Thank you for your continued support and positive feedback!
Kind regards
Hays Travel
Ashington
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