Hays Travel - Ashbourne Reviews 753

TrustScore 5 out of 5

5.0

9 Horse & Jockey Yard, St. John's Street, DE6 1GH Ashbourne, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Joanne remembered us from previous bookings and always takes time to discover exactly what we are looking for. She takes time to look through all options to find the best holiday at the best price.sh... See more

Company replied

Rated 5 out of 5 stars

very smooth and easy to book our holiday once again. Becky Lancaster very helpful as ever... appreciated the extra detail to get us a private transfer ;-)

Company replied

Rated 5 out of 5 stars

All the staff at Ashbourne Hays are always so helpful and friendly. Charlotte has helped us plan our big family holiday for next year and she as always, went above and beyond for us. Thank you so m... See more

Company replied

Rated 5 out of 5 stars

Jo took time to look at all options for alternates for us after we were unable to go to Dubai. All the options were clear and costed so we could concentrate on selection. We have booked what looks l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom

  • 01335656015

5.0

Excellent

TrustScore 5 out of 5

753 reviews

5-star
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Rated 5 out of 5 stars

Helpful and professional advice

Joanne remembered us from previous bookings and always takes time to discover exactly what we are looking for. She takes time to look through all options to find the best holiday at the best price.she is friendly, knowledgeable and professional.

April 13, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me again. It's always nice to chat with you both when you are in store. Kind regards Joanne

Rated 5 out of 5 stars

Always a pleasure booking with…

Always a pleasure booking with Ashbourne Hays Travel, so helpful and pleasant, never consider going anywhere else 😀

April 14, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely comments and keep booking with me. Thanks Michelle

Rated 5 out of 5 stars

very smooth and easy to book our…

very smooth and easy to book our holiday once again. Becky Lancaster very helpful as ever... appreciated the extra detail to get us a private transfer ;-)

April 8, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for leaving a lovely review and booking with me again. Your loyalty means a lot! I hope you have a wonderful holiday! Can't wait to hear all about it. Becky

Rated 5 out of 5 stars

As usual fantastic service and customer…

As usual fantastic service and customer care, focused on what we were wanting, offering expert opinions and advice, its always a pleasure to go in and they all make you welcome, definitely 10 out of 10.

April 8, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely review! It is always a pleasure to see you both, we hope you have a lovely cruise and can't wait to hear all about it on your return! Kind Regards, Elise.

Rated 5 out of 5 stars

yes hays travel are alwys very helpful…

yes hays travel are alwys very helpful and thorough
special thanks to Elise for taking time to discuss through options and to Michelle for booking it

April 5, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your kind words! Always a pleasure to book your Holidays! Kind Regards, Elise.

Rated 5 out of 5 stars

Easy to book with

Easy to book with
Friendly helpful staff

April 3, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely review and booking with me. Thanks Michelle

Rated 5 out of 5 stars

Amazing customer service, thank you!

All the staff at Ashbourne Hays are always so helpful and friendly.
Charlotte has helped us plan our big family holiday for next year and she as always, went above and beyond for us.
Thank you so much!

March 27, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5* review Amy , it was a pleasure to book you all and I'm sure you will all have an amazing holiday. Kind regards Charlotte

Rated 5 out of 5 stars

Expert knowledge and trusted advice

Expert knowledge and trusted advice

March 29, 2026
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Reply from Hays Travel - Ashbourne

Thank you for taking the time to leave a 5 star review and thank you for your kind words. It's always lovely to chat to you both when you are in store. Kind regards Joanne

Rated 5 out of 5 stars

Gran Canaria Break

Extremely easy to review options via Charlotte and to narrow down the search to define all the specifics!

March 25, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the lovely review. Its always lovely to see you in store. Kind regards Charlotte

Rated 5 out of 5 stars

I think Michelle and her team are…

I think Michelle and her team are fantastic they take the worry out of booking a holiday we won’t book with anyone else

March 25, 2026
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Reply from Hays Travel - Ashbourne

Always a pleasure to book your holidays, we all hope you have a fabulous time away! Can't wait to hear all about it once you're back! Kind Regards, Michelle!

Rated 5 out of 5 stars

Friendly and knowledgeable staff who…

Friendly and knowledgeable staff who make booking a holiday so easy

March 24, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5* review Karen and for your continued support. Its always a pleasure to book your holidays. Speak soon Charlotte

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Jo is amazing, knowledgeable and friendly.

March 22, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me again. It's always nice to see you all and I'm sure you are going to have an amazing time. Kind regards Joanne

Rated 5 out of 5 stars

Friendly and efficient as always

Becky got quotes for exactly the package I was looking for and my holiday for next year was booked quickly.

March 22, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for taking the time to leave a 5 star review. I am so glad we managed to get exactly what you wanted and now you have something nice to look forward to! Thank you again for booking with us! Kind regards Becky

Rated 5 out of 5 stars

We were dealt with by Becky who was…

We were dealt with by Becky who was extremely helpful and found us the perfect hotel and location. We will certainly use Hays again.

March 19, 2026
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Reply from Hays Travel - Ashbourne

Thank you for taking the time to leave a lovely review. I am so glad we found the perfect holiday for you. I am sure you will have a lovely time! Speak soon, Becky

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. I received prompt response to all my queries and was very satisfied with the quote I received.

March 19, 2026
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Reply from Hays Travel - Ashbourne

I appreciate you sharing your positive experience. I am so glad to hear that you were satisfied with our prompt responses and the information provided. Kind regards Charlotte

Rated 5 out of 5 stars

Always helpful and friendly .

Always helpful and friendly .
A lovely atmosphere it's a
pleasure to walk into Hayes Travel.

March 14, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking your holiday with me again. It's always nice to chat with you both when you are in store. Kind regards Joanne

Rated 5 out of 5 stars

Fabulous team in the Ashbourne Branch

Fabulous team in the Ashbourne Branch, nothing is to much trouble!!!! Always a quick response, very informative and very competitive prices 5*

March 18, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the lovely review , its always a pleasure to have you in store and to book your holidays. Thanks again Charlotte

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