Hardware Source Reviews 21,861

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Mr. Rashad Russell went above and beyond with his customer service. I needed a hinge that had been discontinued; Rashad had me email him pictures of the hinge and promptly found a replacement. I infor... See more

Rated 5 out of 5 stars

Hardware Source provided good replacement hinges for our original 1960’s hinges. They arrived quickly. A couple of the hinges had an issue and the customer service response was excellent. After we s... See more

Rated 5 out of 5 stars

Rashad helped me find the right hinges for my armoire through hinge finder. They were a perfect fit. Unfortunately, I received one set of different hinges but Rashad came through again and shipped the... See more

Rated 5 out of 5 stars

Bought a crank assembly for a casement window online from Hardware Source. A week or so later I got a call from them saying the assembly would be a couple weeks late arriving. I received it a few day... See more

Company details

  1. Hardware Store
  2. Woodworking Supply Store

Information provided by various external sources

HardwareSource is the specialty hinge division of San Diego Hardware. We’ve been the complete hardware and hinges source for San Diego and Southern California since 1892 (no, that is not a typo). Which means you can depend on our service and quality products now. Or when you re-order from us weeks, months and years from now.


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Discontinued hinge plate

The product I needed and ordered via a link from Hardware Source was not correct. I later found that the plate I need ed to replace a broken one is no longer available. The pictures on the website did not match the products available. Surprisingly, the plate I need is still shown in sets including the entire hinge assembly.

March 19, 2024
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Rated 3 out of 5 stars

I did not receive my total order

I did not receive my total order. Hinges were in a paper bag loose. I ordered 8 hinges and 9 #10 wood screws and 16 #6 wood screws. I only received 8 of the #6. I did not call company. I went to local hardware store and purchased. Poor packaging and or picking of order. Happy with product and quick shipment.

March 21, 2024
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Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Great quality!

And so wonderful to see a US company still in biz that can provide this type of quality and service!!

March 20, 2024
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Rated 5 out of 5 stars

Your team member was very helpful

Your staff was very helpful working out details to place our order. The hinges were great. I typically don't take time to fill out surveys, but you were great to work with. Thank you
p.s.
We have already recommended you to the company that refinished our cabinets.

March 21, 2024
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Rated 5 out of 5 stars

One on one interaction is very helpful

One on one interaction is very helpful; I would suggest for every order to assign an agent in the event a customer has a question. Customer service will ensure your customers come back. I am willing to pay more for that one on one because in the end, if I get exactly what I need then it can actually save me money.

March 20, 2024

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