While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable and at ease throughout their journey. Many people highlight the excellent service and quality of the products, with numerous reports of significant hair regrowth and increased confidence. Consumers are particularly impressed with the detailed explanations, personalized treatment plans, and the supportive nature of the team. However, some customers also noted dissatisfaction with the customer service and the overall effectiveness of the treatment. A few individuals reported that the treatment did not meet their expectations regarding hair condition, and they felt that their concerns were not adequately addressed. There were also mentions of issues with hair replacement systems, including problems with maintenance appointments and the quality of the application, as well as concerns about certain aspects of the service delivery and clarity regarding treatment expectations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and friendliness of staff,... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the products,... See more

Quality

Consumers generally express satisfaction with the quality of results. Many reviewers are "blown away by the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been visiting the Tunbridge Wells office for laser treatment for the past six months. Chelsea has been incredibly helpful; her communication has been outstanding from the very beginning. She thor... See more

Company replied

Rated 5 out of 5 stars

I was previously let down by a well known hairdresser and then a dermatologist, who failed to identify my hair loss issues, so didn’t know what to expect from HLC in Guildford. However , Chelsea was b... See more

Rated 5 out of 5 stars

I would advise anyone suffering from hair loss, hair thinning to go here! I attended the York HLC and the results are amazing! The amount of hair I loose is nearly none, and the regrowth is phenome... See more

Rated 5 out of 5 stars

I started my journey March this year, I had my half way check up today and I’m amazed with the results, you can see all the tiny hairs growing through it’s amazing. Sophie from the Bromley clinic ha... See more

Company replied

Rated 1 out of 5 stars

6 months and £1800 (+ transport to Tun.Wells) later, I saw zero results. Laser treatment, Minoxidil twice a day + tablets and reassurances I will have new hair growth. The photos will tell more than... See more

Company replied

Rated 1 out of 5 stars

My hair is in worse condition now than it was when I started. Be careful to ask of the qualifications and efficacy of practice. I would avoid and not recommend at all costs. Seek another business if... See more

Rated 1 out of 5 stars

⭐☆☆☆☆ I went to the Hair Loss Clinic in Morley hoping to grow my hair back after being diagnosed with androgenic alopecia. I met Lee, who acted like he knew everything about hair lo... See more

Rated 5 out of 5 stars

I visited one of the London clinics with my mum, both of us down with hair loss. We were met with such warmth and it put us at ease immediately. We had a thorough consultation explaining what was go... See more

Company replied

Rated 5 out of 5 stars

I had a consultation at the Rochester branch with Sophie, who was professional, friendly and answered all my questions. Talking about my hair loss is never easy but she made me feel at ease I’ve de... See more

Company replied

Rated 5 out of 5 stars

I decided to do the Laser Hair Regrowth treatment with the hair loss clinic after finding out I had female pattern hair loss. I think this has definitely been an effective method to help regrow and st... See more

Company replied

Rated 5 out of 5 stars

I’ve been really pleased with the result of my treatment. From being so worried at losing a significant amount of hair to the shedding stopping, and getting regrowth back as well as strengthening my... See more

Company replied

Rated 5 out of 5 stars

When I first walked into the Hair Loss Clinic, I was filled with worry and low hope. Meeting Chelsea changed everything. She listened with genuine care, created a plan just for me, and reassured me... See more

Company replied

Rated 5 out of 5 stars

My initial consultation was with Sophie she is very knowledgeable , friendly and took time to go over the treatment plan. I felt no pressure to make a decision. I decided to go ahead and started the f... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for approximately 7 years now and I haven't regretted it at all. If you're struggling with your hair loss then I encourage you to take the leap and visit HLC! For 7 years I have... See more

Company replied

Rated 5 out of 5 stars

I was looking for options for growing my hair back as I have started to lose a lot of hair. Most places told me that there was only one option which was pills. As soon as I came here, I was presented... See more

Company replied

Rated 5 out of 5 stars

The Hair Technician Elisha is professional friendly and highly experienced and very good at her skill with hair systems. I highly recommend her and the Kent Hair Loss Clinic

Company replied

Rated 5 out of 5 stars

I suffered hair loss after being very ill and in Intensive Care. After some research, I chose to have a consultation at HLC Liverpool, where Jordan answered all my queries and concerns, while expla... See more

Company replied

Rated 5 out of 5 stars

Chelsea was really friendly, helpful and put me at ease with the entire process. Bobby too, was fantaatic and was really helpful with helping me be at ease with the entire procress. I can't thank you... See more

Company replied

Rated 5 out of 5 stars

I was looking for a reliable PRP treatment option and after visiting multiple clinics I found Chelsea @ HLC Bromley to be very passionate, knowledgeable and thorough. All my questions and concerns... See more

Company replied

Rated 5 out of 5 stars

I decided that it was finally time to do something about my hair loss, instead of just hiding it away under hats and scarves. I discovered HLC Warrington and met Ashley who was honest and open. There... See more

Company replied

Rated 5 out of 5 stars

I have been coming to the Bromley salon for over a year and the quality has never dipped once. Elisha’s professionalism impressed me from day one and I will recommend this to everyone. Great service.... See more

Company replied

Rated 5 out of 5 stars

Been coming here for years, such a great experience really helped myself and others regain our confidence. Always such a please seeing Elisha and HLC on appointment days.

Company replied

Rated 5 out of 5 stars

Always an amazing service given, especially the lovely Elisha who does my hair system every 4 weeks, without fail she makes me feel human again.

Rated 5 out of 5 stars

My hair has been falling off since I lost weight quite quickly I’ve been so worried. 6 months after the best decision starting this treatment I have lots of new hair and thicker hair and my hair is no... See more

Company replied

Rated 1 out of 5 stars

So my journey started this time last year yes a whole year of getting laser and minoxidil and sawpatemor tablets every 2 weeks I was getting laser with Lee up in the Leeds branch well let me tell yo... See more

Company replied

Rated 1 out of 5 stars

Terrible experience so far and havent even got as far as my first treatment! Uncontactable. The only contact I've received is via text which I've tried to move to email without any luck. The texts... See more

Company replied

Rated 5 out of 5 stars

I have attending clinic in Southampton and it was my second time. Due to alopecia my first course was in 2022 and second in 2024. Just finished in this month. Anyway, I was so pleased with the resu... See more

Company replied

Rated 5 out of 5 stars

From the very first moment we walked through their doors, we knew we had found something truly special. When someone you love develops alopecia areata, it completely knocks their confidence and af... See more

Company replied

Rated 5 out of 5 stars

Excellent. I was really concerned about my hair thinning and HLC made me feel at ease from my consultation right through to the end of my laser treatment. Really pleased with the results and I have... See more

Company replied

Rated 1 out of 5 stars

I wish I could give zero stars. This is the worst experience I’ve ever had with any medical/cosmetic service, and the way (and their “partner” My Hair Transplant Manchester) have... See more

Rated 5 out of 5 stars

Would highly recommend. Very friendly, professional and helpful team at HLC Preston. The team have been great and very supportive. The results have been amazing 🤩 thankyou!!

Rated 5 out of 5 stars

I have been seeing Elisha (Bromley) for 7 years and have not had a problem at all. She is always ready and prepared and happy to answer questions. I highly recommend her.

Company replied

Rated 5 out of 5 stars

I go to the centre in Bromley. I have built a good rapour with Elisha who does my hair. I have gained so much more confidence wearing a hair system and people are always complementing me on my hair.... See more

Company replied

Rated 5 out of 5 stars

I come every 3 weeks to the Bromley clinic and the service is fantastic every single time. Very flexible with timings so it works around my day. Would highly recommend.

Rated 5 out of 5 stars

Elisha provides a great service. She offers appointments outside usual times to accommodate work patterns. The service is always friendly and efficient. I would highly recommend.

Company replied

Rated 5 out of 5 stars

Great experience with the hair very friendly and professional cat say a bad word about them

Company replied

Rated 5 out of 5 stars

Have been having prp sessions from Berkshire HLC for the last six months. Hair has thickened considerably and loss has now stopped. Very happy with my regrowth

Company replied

Rated 5 out of 5 stars

Great find. Their hair systems are good and Elisha provides a fantastic fitting and maintenance service.

Company replied

Rated 5 out of 5 stars

Great service, friendly team made me feel so welcome, very professional and clean and discussed everything before, midway and after transplant the results are perfect.

Company replied

Rated 5 out of 5 stars

Very welcoming experience they supplied me with everything I need and made it very simple I would very recommend this service to those who are balding and losing faith in looking young again Becuz it... See more

Rated 5 out of 5 stars

I’ve been going to the HLC in Guildford since early this year and they’ve been very understanding and supportive throughout the whole treatment , I highly recommend trying them out.

Company replied

Rated 5 out of 5 stars

Absolutely fantastic professional experience. Can’t recommend them enough. Chelsea was very clear and patient with the process and expectations of the treatment involved. Always available by phone/e... See more

Company replied

Rated 1 out of 5 stars

Please avoid. I saw Chelsea on Weds. she told me she was a trichologist but when subsequently asked has provided me with no surname or qualifications. This is extremely bizarre… a... See more

Company replied

Rated 1 out of 5 stars

Hi everyone. I'm just writing this review to warn people to take extra care and think carefully about having a treatment done by HLC. After contacting HLC Reading, I had a consultation with Paige McCa... See more

Company replied

Rated 5 out of 5 stars

I have been going to the Bromley studio for a few years, and have been always happy with there service. A top stylist and very helpfull and knows her stuff is Elisha. Cant recommend it higjly enough.... See more

Company replied

Rated 5 out of 5 stars

The whole process was flawless so happy with my results already recommended to my friends and family

Company replied

Rated 5 out of 5 stars

I come here for my hair every 6-7 weeks, they are very professional and know exactly what they’re doing!

Company replied

Rated 1 out of 5 stars

I started my treatment in Oct 2024, was told that in maximum 9 months I will either have my hair or my money back. Paid for everything in full, followed the instructions, never missed... See more

Company replied

Rated 5 out of 5 stars

Elisha is great, always makes you feel comfortable. Always informative and always there to help!

Company replied

Rated 3 out of 5 stars

I attended the Morley clinic for three months. Lee who runs that branch is genuinely a nice guy. I have no issues with the treatment received nor the professionalism I did however decide to go down a... See more


Company details

  1. Hair Transplantation Clinic
  2. Private Hospital

Written by the company

The Hair Loss Clinics are set up to help those suffering with Hair Loss & Alopecia. Laser Hair Regrowth, Hair Replacement & Hair Transplantation. HLC have 45 clinics across the UK Contact them today for your FREE Consultation


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Reading HLC

Reading HLC - poor service paid for laser hair therapy which made me lose hair instead of gain. I was told l would receive 2 free sessions of platelet rich plasma for aftercare which never happened.
Do not waste your time and money!!!

July 14, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

BEWARE HAIR LOSS CLINIC BRIGHTON

Hair Loss Clinic BRIGHTON
I paid £1500 on 29/7/2020, as I was losing my hair and Jake told me that I was a perfect candidate for the laser and minoxidil treatment to work.
I was also told that the Regrowth would stay for at least 10 years. After the treatment course was finished , I was happy with the results. However within a few months the hair started to fall out again.
I purchased a laser led helmet at a fraction of the price ( from a different supplier ) and started to use it on a regular basis, but without the minoxidil it didn’t work.

I went back to HLC Brighton to see Jake as I needed the minoxidil for a sensitive scalp. I told him how disappointed I was and I felt I should at least get some minoxidil for free. He offered me three bottles at half price and charged me full price for the vitamins.
So no help at all unless I was prepared to keep paying out at the full price.
I wish I had researched this more and not gone by their website and the positive reviews shown.
I could have treated myself for a fraction of the cost , as its now obvious to me that this needs to be a permanent treatment.
I have now contacted my credit card company , in the hope that I can get some of my money back.
Please take care when dealing with these people.

July 3, 2022
Unprompted review
Rated 5 out of 5 stars

Shrewsbury Hair Loss Clinic

I had suffer alopecia for about 15 and had tried lots of treatments but nothing had really worked. I started to have low laser treatment at Shrewsbury and after about 6 months all my bald patches had started to grown back and a year down the line my hair is much thicker and I’m really pleased with the results. Joe and Nikki at Shrewsbury were great answered all my questions and I would highly them and the treatment.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Blackburn HLC Wonderful

I have suffered with thin hair for years tried lots of different products with out any success. After watch the TV program featuring HLC and see the amazing results achieved by the clients I decided to try it for myself . So , I booked a course of treatment at the Blackburn clinic .I was treated by Carla who recommended a course of treatment and from start to finish the care and attention throughout the treatment with her was first class .I am delighted to say the treatment worked and my hair is back to how it was years ago I would highly recommend this .

June 6, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you Anne.

Rated 5 out of 5 stars

Results after only a few weeks!

I began suffering from alopecia around 15 years ago after a stressful situation at my place of work at the time. I initially went private and was prescribed a steroid treatment that was to be applied externally everyday. I didn’t carry on as it didn’t seem to make much of an impact. I had tried various shampoos and hair treatments over the years and my hair would on and off have waves of being very thin and slightly thicker. I then got to around Feb 2021 and my hair was in a really bad way, very thin and some patches. I have dark hair and Asian skin and therefore it was very noticeable to see my scalp. I was down about it and my confidence was at an all time low. I thought I’d bite the bullet and investigated laser hair therapy. I had no recommendations to go by and so just read reviews online. I decided to try Birmingham Hair Loss clinic and even though I was sceptical, I thought ‘really what have I got to lose!’ Joe was very supportive and was sure it would make a difference. I started to notice the changes within the first 2 months. I was religious about using the products properly and as recommended. Gradually my hair looked thicker and the thinning hair lines looked much thicker. By the end of my 6 month treatment, I was really happy with the results. I carried on with the products and my confidence and low self esteem have really improved. I wish I began the treatment sooner and could not recommend the clinic enough.

May 9, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing results

I had tried everything to stop my hairloss. I had suffered since the birth of my twins 7 years ago and I had tried everything. Even doctors couldn't help. My husband found Birmingham HLC and contacted Joe at Oldbury. Our experience from start to finish was amazing. After 4 months I noticed my hair loss had completely slowed down, pretty much to normal. I finished my laser treatment in February and continue with their products as the results have been incredible. My friends and family have noticed how much better my hair is. I cannot recommend Joe enough. Thank you. Laura

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

HLC Carlisle…

I have been attending HLC in Carlisle for the last 4 months. I recently had my 3 month review and the changes in my hair have been amazing, I couldn’t believe how good the results have been.

Rick has been brilliant from day one. At my consultation he explained all the different procedures and what would work best for me without adding any pressure.

Coming to HLC Carlisle has been one of the best decisions I have made.

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend this place enough…

Couldn’t recommend this place enough not once have they failed to make me feel comfortable and confident with the whole process and actually educate me on what’s possible, thank you all so much

March 9, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you 😊

Rated 5 out of 5 stars

Laser treatment

Really happy with my results and how helpful and friendly Ricky was. Would highly recommend.

March 6, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you 😊

Advertisement
Rated 5 out of 5 stars

Amazing experience !

Amazing experience !! Really helpful staff !! Quality services.
I m in 3rd month of my treatment and i cannot be more happier and satisfied with results.

February 18, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you 😊

Rated 5 out of 5 stars

I have been a client at HLC Epping…

I have been a client at HLC Epping since July 2021. From the moment I met Dan I felt at ease and was happy with the initial consultation so I decided to sign up for laser treatment and also a hair transplant. For personal reasons I had to delay the hair transplant side of the treatment until January 2022. However during the interim period I had regular visits to Epping to have the laser treatment. After about 4 or 5 visits I along with many others all noticed the difference in the volume of my hair. It had noticeably become thicker and I was very happy with these initial results. As time passed it has got better and better and I have just undergone transplant surgery at the clinic which was organised by Dan through the HLC brand. Early indications are that the surgery has been successful and I am looking forward to seeing what the coming months bring. All in all I can say the experience at the Clinic was very professional from start to finish and the care and attention received during the whole procedure was excellent and I would say to anyone who is having any doubts that they should definitely have no worries at all and they should go ahead with the surgery.

February 15, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thanks for your honest review Chris 😊

Rated 5 out of 5 stars

Unbelievable experience.

Just finished my 6 months laser with some sessions of PRP. I’m a middle aged lady who was suffering after menopause.The treatment is very easy to follow.Very happy with the results of the treatment, my hair is thicker stronger and the texture the best it’s ever been.Everything went as the consultant stated from the outset and wasn’t over promised.The clinic is always welcoming and professional and Carla is very attentive and always puts me at ease. From Hayley who took my initial enquiry to Carla my laser technician i can’t recommend this company high enough. Thank you 🙏🏻

February 13, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you 😊

Rated 5 out of 5 stars

Most pleasing results.

After experiencing hair loss I attended the Carlisle clinic where Rick welcomed me, put me at ease and assessed my problem and set out his recommendations, at no time did I feel under pressure to follow a treatment plan but I am so pleased I did.
The results have been amazing and have given me back my confidence. I can't thank Rick enough.

February 8, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you Linda

Advertisement
Rated 5 out of 5 stars

Amazing Experience!

I have been battling with the decision on whether to go and seek help regarding my current hair loss problem...i was nervous at first on even discussing the matter with friends and family as i felt too embarrassed to do so.

When i first met the team over at the cheadle branch they were warm, welcoming and the most important thing understanding about how i felt with the issue! i was so at ease!!

From consultation to laser treatment nothing was to much hassle! The results have been great from start to finish. Finally starting to feel like myself again.

Would highly recommend!!

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Consultation and treatment

I’ve not long just had my treatment with these guys and what more could I say… absolutely Amazing! I honestly couldn’t be happier! I had my consultation with Ashley and it couldn’t have been any better! He’s such a down to earth guy and just wanted to help anyway he could and you could just see that straight away. The way he was with me, couldn’t have been anymore professional. It didn’t feel like an interview, he was so welcoming and calmed the nerves I had down straight away! He had a good chat with me about the products I would use and how the treatment will go & the thought of the results sold it to me! I’m starting to feel like a new person again and no longer feeling anxious about going out. Such nice people all round. I definitely would recommend.

February 2, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you 😊

Rated 5 out of 5 stars

Absolutely amazing.

I recently had my treatment with these guys and was pretty nervous to start, however my nerves was quick to disappear when I started. The staff are absolutely amazing. So friendly yet so professional, always ready to answer any questions I have had, making me feel super comfortable. I highly recommend.

February 2, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you Chloe

Advertisement
Rated 5 out of 5 stars

Great service

Great service, always feel very comfortable at my appointments. Highly recommend Jordan.

February 1, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you 😊

Rated 5 out of 5 stars

Just what I needed

I have just completed a 6 Month Laser Treatment at the Liverpool clinic. I went there not knowing too much about Hair Loss as I’m in my seventies.

However in early 2021 my hair really started to fall out and you could visually see it was thinning. After 6 months of treatment attending on Wednesday mornings I was able to get my hair back to full health.

I would really recommend this treatment for anyone struggling with Hair Loss. Jordan was always helpful and very professional throughout the process.

February 1, 2022
Unprompted review
Hair Loss Clinics logo

Reply from Hair Loss Clinics

Thank you for your honest & sincere review Patricia 😊

Rated 5 out of 5 stars

Overwhelmed!!

Overwhelmed!!

I was very dubious to the outcome of any hair loss treatment, however, after six months Laser Treatment which was painless thank god, and easy to follow I'm basically speechless, for me its worked wonders and most of mates have commented at how well I look, my confidence is through the roof, first time in many years.

Thanks to all the staff at HLC, SIMPLY LIFE CHANGING 😍

February 1, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look