Goodfellows Estate Agents Reviews 

166
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I cannot recommend Jonathan at Goodfellows, Mitcham branch highly enough. Although our property did not sell, that was very much down to the market rather than a lack of effort on Jonathan's pa... See more

Rated 5 out of 5 stars

So very glad we used Goodfellows. They succeeding in getting our house sold within weeks where other agents struggled. They have a wide reach of buyers so getting viewings was easy and they were very... See more

Company replied

Rated 5 out of 5 stars

Excellent service, from start to finish. Jodie is particularly good and amenable when viewing properties. The process was completed by Ann Dickman, Branch Manager. We were guided through the process w... See more

Company replied

Rated 1 out of 5 stars

Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after... See more

Company details

  1. Real Estate Agents

Information provided by various external sources

Goodfellows Estate Agents offering award winning services in Sales and Lettings across our network of branches with over 25 years of service, Estate Agency covering North Surrey and South West London.


Contact info

3.7

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(166)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and dedicated

Good Experience. We directly liked the first property Gareth showed us, he knew what we were looking for just from one phone conversation. Thank you Gareth. Very quick replies and friendly service. I am very happy with our agent.

February 5, 2018
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Everyone at Goodfellows love to receive great reviews. Thank you for taking the time to review our service and especially mentioning Gareth. Please refer your friends and family to us and we will ensure we take great care of them too.

Advertisement
Rated 5 out of 5 stars

I would definitely recommend them for everyone

We were looking for a flat to rent. I can firmly tell that Goodfellows helped us at the highest level. Great, smart, hard working agents, passionate about what they do. I would definitely recommend them for everyone who looking for a property to rent or for tenants who would like to get the best deal. Everything was well organised and the whole process passed smoothly. Thanks a lot.

February 1, 2018
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Thank you for reviewing Goodfellows and are so pleased that you were able to review our service with such a positive review. We hope that you come back to use us in the future.

Rated 5 out of 5 stars

Excellent service,Easy process ,prompt …

Excellent service,Easy process ,prompt replies and on top of everything.

January 29, 2018
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

At Goodfellows we pride ourselves on our service and are happy that you feel the same way.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Prompt replies and friendly service. I am very happy with our agent and Goodfellows.

January 29, 2018
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Goodfellows is happy that you have taken the time to review our service and hope that you come back to use us again in the future.

Advertisement
Rated 5 out of 5 stars

Very nice and Quick service by Gareth and Nelson

Very nice and Quick service. Gareth is a well knowledge letting agent. Very polite and nice behaviour. Nelson is a good manager.
Great service

November 6, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Nad, thank you for reviewing our service and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish. Jodie is particularly good and amenable when viewing properties. The process was completed by Ann Dickman, Branch Manager. We were guided through the process with ease and precision. The delays all came from the property conveyancers I'm afraid. Pick these guys well! All in all, I would use Goodfellows again. many thanks indeed

November 1, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

We love to receive reviews and no more so than when they are lovely as this one - thank you for taking the time.

Rated 5 out of 5 stars

An amazing experience from start to …

An amazing experience from start to end, they have all been very helpful and understanding throughout the whole move. I would highly recommend them.

October 9, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Thank you for taking the time to review our service

Advertisement
Rated 5 out of 5 stars

Great friendly and personal service

Great friendly and personal service. Making the first move out from our parents house was made surprisingly quick and easy. Maria was in frequent contact during the all stages from initial interest through until moving in and after. Very impressed and would certainly recommend. Thanks, Aaron.

October 5, 2017
Unprompted review
Rated 5 out of 5 stars

Letting agents frequently receive bad …

Letting agents frequently receive bad press for being unresponsive, inattentive and generally not meeting expectations of tenants and landlords.

My experiences with the team at Goodfellows Cheam team - as a landlord - have been extremely positive (especially Katie).

Katie are communicative, helpful, and efficient and give the impression that she genuinely want to do her best for you

On that basis, I would have no hesitation in recommending their services to anyone in the Sutton area who is considering using the services of a letting agent to manage their rental property.

October 4, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Thank you for taking the time to review our service and provide such a lovely review.

Rated 4 out of 5 stars

Great estate agents, very professional, highly recommended

I have rented with them successfully and entire process was smooth. Team was very professional, helpful and focused on customer satisfaction. They managed end to end process with simplicity, transparency, speed and open communication. Their administrative charges were low and quality is high. Overall a good estate agent to deal with for your buying and renting needs, highly recommend.

October 4, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Thank you for your review of our service.

Advertisement
Rated 5 out of 5 stars

Mitcham's letting branch

We have been working with Goodfellows' various branches (Morden and Mitcham) for 20 years. Most recently the Mitcham's letting section has helped us to rent out our three bedrooms flat very swiftly to a professional couple. Specifically we thank Gareth Vaughan for helping us with this recent letting. Gareth has regularly updated us with the progress of referencing.

October 2, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Mitra - thank you for your feedback on our service.

Rated 5 out of 5 stars

My experience with good fellows was …

My experience with good fellows was excellent.Garreth who dealt with my property was great,I will recommend good fellows to my friends .Garreth need to be recommend because his relationship with customers is a perfect one.

October 2, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Maria - we appreciate the time you have taken to review our service.

Rated 1 out of 5 stars

Worst ever experience...

Worst ever experience...we just got keys for our rented property...it is not even cleaned, dirty everywhere, Louise just gave keys and went! no lighting...broken doors...garage without lock...been told just taken as it is.... and was rude on the phone

October 2, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

We can confirm that this property is not one managed by us but by the landlord and he has confirmed to us that he will be visiting the property today to rectify issues. It is our responsibility to facilitate your request to the landlord but his responsibility to make good any issues that you have. We are sorry that you have felt to review our service with such a poor rating but hope that we can help you in the future.

Rated 4 out of 5 stars

Very helpful

Maria was extremely helpful and available while I undertook renting a property through goodfellows. That said every time I contacted the office all the staff were lovely and always tried to make sure I ended up with the answer I was looking for and didn't just pass messages on like some offices would do. Would recommend.

October 1, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Thank you for taking the time to review our service.

Advertisement
Rated 5 out of 5 stars

Maria is a fabulous agent helping me …

Maria is a fabulous agent helping me find my new home from start to finish , my move was very complicated and Maria was with me guiding me , advising me and helping me to make sure myself and my children were happy . I would recommend Goodfellows and Maria is brilliant.

September 29, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Kristina - thank you for your review

Rated 5 out of 5 stars

Assisting my daughter renting a flat…

Assisting my daughter in finding and renting a flat was a new experience for us. Maria Morgan and her colleagues were very helpful and always returned calls if not available.
As first time renters I had no idea the level of checks and references that were required and made many calls querying various aspects, all were dealt with patiently.
I would use Goodfellows again if renting but equally important is the way they protect their clients interest, and would certainly use them if we buy a property to let.

September 28, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Thank you for taking the time to review our service - we love to receive great feedback.

Rated 5 out of 5 stars

Purchase of property in Sutton

I have to say that Goodfellows in Cheam have been the best estate agent I have ever dealt with. Lucy Putnam-Smith and Stefan Rojas have both been brilliant in our search for a property, Lucy first of all recommended the 1st place we saw, which we have now purchased and has always been in contact ever since to inform us of developments. Stefan, who is the branch manager, took us on 2 viewings at the same property after 7pm, which was almost 2 hours after the branch had closed. I couldn't recommend them anymore if you want to purchase a property or sell one through them. Thanks ever so much!!!

September 28, 2017
Unprompted review
Goodfellows Estate Agents logo

Reply from Goodfellows Estate Agents

Matt - we appreciate the time taken to review our service. Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look