Goodfellows Estate Agents Reviews 

I would like to give a negative star, if I could. This a very disappointing as the Sutton branch agent confirmed us (vocal and by email) on early June that the probate legal works was granted back in March of this year, ALL DOCUMENTS ARE DONE. Unfortunately we don’t know why the seller’s solicitor needed a month on 28 July (Friday after 5pm) to sent us the draft contract. During this time we call and email the agent several times to asked why we still have not received any documents and information from the seller’s lawyer. but we always can’t reach her and left a message or reply us needs a couple days. And when we received the draft contract were started the legal process then the title guarantee and information provided by the seller is very limited and many things needs us surveying by our self. When we arrange a date for the house surveyor and the asbestos inspections for test samples, the agent is always slow in reverting back to us. But about two weeks from receiving the draft contract, the estate agent called me to urge our lawyer to respond to the seller’s lawyer as soon as possible, otherwise they would put the house back on the market. She known us needed moving in this house in early September in the beginning but due to her arrangements are very bad and have not knowledge of this house before putting on the market, she is unreasonable and unprofessional. We wasted a lot of time and money. That’s are very uncomfortable with us. All in all, a bad experience.

I had a great experience with them. I recommend Marni Nelson, the agent I've been in touch. Really professional and helpfull.

Worst estate agent that I have ever liaised with. They never called back when you send them interest through Zoopla/Rightmove. When I called them after a couple of days, they said they will arrange the viewing with the landlord and never called me back also. This wasn’t a one off experience. They were bad since my last house hunting back in 2007.

She is very helpful and attractive talk with clien

The just want your money, they refuse to help with problems, they never call you back, its not a good company to rent from as all up front getting you to rent then once you sign the contract they do not help you solve problems.

If i could give 0 stars i would. 3 years with issues promised to be fixed before we moved in and still not done. They have the cheek to blame the landlord when they haven't even contacted them.

My own vehicle damaged due to no inspection or anything. Matt in Sutton is always in a meeting and unavailable or on a phone. They ask for you to leave a message then ignore your requests.

Cant get a flat repaired if they ignore you.

Breached contract on 8 different occasions but still want their money.

Shameful. Never live in Sutton under these criminals.

I put 0 if I could. Worst agency I have seen in my life. Absolutely they don't want to solve the problems. I have moved recently to a house in NE6.

Neighbour(Ground floor) is creating a lot of problems and we informed this to Agency(Heaton manager Linda and Sylvia) which they don't care and don't want to solve either. Instead of solving the issue,
They are very very rude to me and asking me to pay the full amount if I leave. Seriously this is the worst worst agency I have ever seen in UK.

Never ever recommend Goodfellows estate agents in heaton area.

Thanks Emmanuel helping us for the first time renting a house in UK. His prompt and informational responses giving us very big comfort.

We have bought our first buy to let property. Jack - thank you so much for outstanding service!

Thank you to Emmanuel. He has been very helpful.

The service Goodfellows has provided me as a landlord has been excellent. I would like to particularly mention Emmanuel Kyei who as my agent has and is excellent.

Big thanks to Rosie, Emmanuel and Lilian and goodfellows for helping us secure our home. Even with alot of pressure of finding a house Rosie was able to follow up and provide the best she could. Many thanks

Bradley Hearse was a pleasure working with you. Thank you for my new house.

Awful agency, they discriminate against potential tenants with children and those who are on disability related benefits. When you explain to them that they are acting unlawfully they blame it on the landlords and/ or referencing companies. You tell them you can provide a deposit and rent in advance plus references but they don't care. Then they retain your details on file and don't even bother to contact you when you send enquiries about other properties. They are extremely prejudiced and discriminatory in their renting practices. Once again, they do not care if you are on full uncapped benefits DUE TO DISABILITY OR CARING FOR SOMEONE WITH A DISABILITY, they do not care if you can PROVE that you can afford the rent. Because all they care about is discriminating against vulnerable people.

Incredibly unprofessional and rude. My family drove one hour to make an appointment (the only time they had apparently) at 9.45 this morning. They were left in the cold waiting outside, only to be told there was 5 minutes before the next appointment. The agent was in the property, knew the time of our appointment very well, and could have let them in or completed the first viewing in time. He offered no apology. It is completely unacceptable to be treated this way.

I'm very happy about the response of Andria and Jeff to my urgent maintenance request. They were both professional and show care about my case

I rented an apartment through them.
A very rude agent. They ask for home visit without given prior notice.
3 months before the tenancy end, they ask for our decision regarding continuous of renting and ask for our response ASAP.
Later, they will contact you 3-4 times every week about home visit.

I am highly disappointed with the Good fellows morden branch. We rented a property through them which was managed by the agent and landlord was in India. The day we entered the house kitchen roof started to leak .... they gave us nightmares in fixing the issue as they kept on telling landlord is not approving the request. Issue remained unresolved till the date ( after a year ) we moved out.

Now even after moving out agents are not proving us with our checkout inventory report even after multiple calls and emails ( it's been over a month now) and not releasing the deposit again saying landlord is not responding.

Please beware of this agency as you will pay your full rent still they will give you mental harassment.

I am especially upset from Matt Clifford, who is not responding to our simple request of providing checkout inventory report and information regarding out deposit.

I had a great experience with Goodfellows with Claudia Borges. She is kind, patient, very helpful and responsive and very attentive to your needs. I am so glad I worked with her on finding a flat as she found me a gem and made it smooth and quick for me to move in too. So kind and helpful! If you’re working with someone like Claudia you’re in good hands. Best, Elodie

Excellent service
Always keeps me updated
Keep up good work