GoKonnect Smart Home Security Ireland Reviews 16

Had installed earlier this week 16 panels and a 10kw battery (external) - and just like to say great service - all internal wires hidden to the fuse box and the system just works :-)
Meghan was awesome and managed all the paperwork for us and asked us all the right questions before progessing.
I have been looking for years for the right installer and this just felt right.
thanks GoKonnext and I would 100% recommend to anyone considering solar.

⭐️⭐️⭐️⭐️⭐️ GoKonnect – Excellent Solar System & Outstanding Customer Service
I recently had a 16‑panel solar system with an inverter and a 10 kW battery installed by GoKonnect, and I am absolutely delighted with the results. The installation was completed in just one day, and Rob and his team were extremely professional, friendly, and thorough in explaining how everything worked. The workmanship was exceptionally tidy and completed to a very high standard.
Meghan, the GoKonnect secretary, was a pleasure to deal with from start to finish. Her communication, guidance, and support made the entire process smooth and completely stress‑free.
Their after‑sales support has been equally impressive. They helped me set up the system so I can charge the battery on the night rate when needed, and they also assisted me in connecting everything to my phone. I can now easily monitor my solar production and battery performance day‑by‑day through the SolisCloud app, which has been incredibly useful. The system is already performing brilliantly.
From beginning to end, GoKonnect delivered a seamless, efficient, and exceptionally well‑supported experience. I am thrilled with my system and would highly recommend GoKonnect to anyone considering solar panels.
Kind Regards,
Caroline Al Khalifa

UPDATE (Response to Owner):
The owner’s response confirms exactly what I said: they demand €250 for a software sync that they admit could be done "remotely for a small fee."

To clarify:

* Technical Access: The owner claims they have "no access," yet says they could fix it remotely if I paid a subscription. You can't have it both ways. This is a deliberate "software lock" on hardware I own.

* The "2-hour drive": We are located in the same region. Claiming a 2-hour drive to justify €250 is a transparent exaggeration.

* Professionalism: Instead of solving a 2-minute technical glitch, the owner resorts to name-calling ("Abusive") for the second time.

I have the emails showing I was polite and simply asked for my equipment to function. Potential customers: look at the owner's tone here and decide if this is the "support" you want for your home security.

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I’ve been a loyal customer for years, but after stopping my subscription, GoKonnect showed their true colors. When a system error appeared due to **them **disabling the cellular signal, I asked for a simple 2-minute remote sync to clear it. Instead of helping, they demanded €250 for a technician visit.

When I shared my experience on Google, the owner responded with personal attacks, calling me 'abusive' instead of addressing the issue. I have full email screenshots proving their unprofessionalism and the €250 demand—you can see these proofs on my Google Maps review. >
A company that holds your hardware hostage for extortionate fees is not a company you can trust with your home security.

I used this company due to a low monthly price on alarm and an ability to switch “monitored” option on and off. It was good in price. Their “monitored” option was terrible as they would call you 30 minutes after alarm went off to ask if it was you, but it existed. For comparison. They were selling the equipment at 3X its market price. So it was an “investment”.

Than one day a company raised a price twice for some absurd reason of “we were giving some of additional services to all customers without verifying, this is not sustainable, now you all are going to pay for these optional services”.

That's the most disgusting behaviour you can see in an EU company.

Delighted I decided to go with GoKonnect. I started of with alarm and smart lock system and have now recently had a full solar system with batteries installed. Their solar school emails provided excellent information. Everyone in the team has been very supportive in assisting me in calibrating it to my needs. Tech support response has been fast and effective. Would happily recommend GoKonnect👍

Simon is a genius. And so supportive!! Solved my problem graciously and efficiently!!

Work carried out was perfect. Customer service is second to none. Very happy.

I decided to avail of their services after reviewing fellow competitors and got the full pkg of panels battery and invertor fitted with minimium fuss and in and out within 5 hrs very helpful all questions answered and queries after wards all sorted especially the APP on your phone
Oliver Longford

Solar panels were installed in a day, very tidy work.

A comms cable was faulty, and GoKonnect helped me find the problem and fix it myself.

I got lots of support via email to allow me to charge the battery at night rate when I want to, or not when thrre is enough sunshine.

A fantastic company great staff and extremely friendly and very helpful can’t recommend GoKonnect enough. Top service and support. Keep it up lads.

Just got installed with a security system and solar panels to our new home. Over all great experience both from the sales & support team

The customer service of this company is appalling. The email responses are poorly written and, moreover, rude and dismissive (as evidenced in the reply below). In my case, they did not install their equipment properly in the first instance but refused to take responsibility for this, instead passing on the cost of shoddy workmanship to the customer. Nothing worked properly right from the beginning of my contract and I reported this is a timely manner which, of course, they refuted.

Rob was great from start to finish. Set up my account with no problems and was very helpful with what I needed. Would highly recommend

We received their services for many years; despite ongoing issues with the app, we were generally satisfied. However, after a recent device malfunction and no satisfactory solution, we decided to end our contract—something that can happen with any provider. To my surprise, their response was highly unprofessional, focusing on justifying their own costs and even bad-mouthing competitors instead of addressing our concerns. Rather than understanding of our experience, at the very least, the message was dismissive and critical of our expectations as customers. This response only confirmed that moving on was the right choice.

I usually shop around for a while before I buy or use any service. I stumbled on GoKonnect on instagram and kept it bookmarked. Eventually I decided to pull the trigger on a security system and seeing that other places were just not doing it for me, I settled on GoKonnect.
They catered a system for me and I added a few features I wanted myself. I got a remote door lock which means I can open my door from anywhere in the world for people and lock it too. The reason why I gave 4 stars was my own mistake because I only got the door sensors fitted I wanted windows sensors too but they quoted me like 75€ each which, is a bit......you know. steep.
There is a limit on the amount of uploads from your doorbell cam, and if the wind activates it it records.
Now even though you delete the videos to keep the space (you are paying for) they still tell you, you are over the limit. This is annoying considering i delete the videos to keep the space that I am paying 5Euro for. Ahh well I will see down the line how this irons out. But all in all 3-4 stars does the job.

GoKonnect's Leading Smart Home & Automation Company has designed and installed home automation systems in homes Ireland including media systems, lighting controls and home security.