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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the food, describing it as fresh, flavorful, and delicious, with many enjoying the generous meat portions. The staff often receive commendation for being welcoming, helpful, and providing excellent service, with some going above and beyond to accommodate special requests. However, some people were dissatisfied with various aspects of their experience. Issues include incorrect or incomplete orders, with missing items or wrong food being delivered. Several customers also reported concerns about the product itself, noting that some items were cold, tasteless, or had an uneven distribution of ingredients. There are also mentions of poor portion sizes and some instances of staff being rude or unhelpful.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the food as beautiful, tasty,... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment over cold, tasteless, or mushy... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise the staff for being welcoming,... See more

Service

Clients share ambiguous opinions on service, with some praising the welcoming, professional, and attentive... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as incorrect or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there... See more

Rated 2 out of 5 stars

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee. But the food was dire, portion s... See more

Rated 2 out of 5 stars

overall service was decent, however this has happened to me second time, I ordered 2 wraps 1 was a meal and other was on its own and some cheese bites, was in a hurry to catch a train and didn't chec... See more

Rated 2 out of 5 stars

14/11/25 @ 19:31:48. Code: 348614. GDK Gallions Reach has put me off ever buying from them or GDK again. First of all, the staff looked lifeless (as if they couldn't be bothered to be there), then the... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Completly messed up my order!

Really disappointed with my takeaway from the Fulham branch today. Ordered two BOGOF OG meals (3 beef, 1 mixed) and the order was confirmed, but got home to find it completely wrong — 1 beef and 3 mixed instead. The chicken was dry and overcooked, and the salad portion was stingy. Very poor experience overall, wouldn't recommend!

January 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Mix Quesadilla with a side order of food poisoning

Ordered a quesadilla from the German Doner Kebab in Colchester. When it arrived it was paper thin and not worth the £14 something that they had charged for the meal. Within a few hours of eating it I began getting stomach cramps and have now had diarrhoea for over 24 hours. Doctors today have diagnosed food poisoning. I had not eaten anything else in the 24 hours leading up to food poisoning. Do not order here if you don’t want to be ill.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Glass shard in food

I found a sharp piece of glass in my food, thankfully i found it before i could eat it. Service also took 30 minutes to receive my order

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Grim

Grim. Greasy. No meat, 90% rice and sauce. Brother eww. Ewwww

December 24, 2025
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Rated 1 out of 5 stars

Waited way too long for food

Waited way too long for food, was too spicy even though I ordered a meal that contained no spices. It was the only meal me and my partner have eaten together in the last 72 hours and we're both quite poorly with same symptoms this is hard to prove but that's my opinion
There were people's shoes on tables, uncleaned tables, just not a great place to eat, I would not recommend.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered directly from gdk online…

Ordered directly from gdk online instead of the usual way around midnight. The delivery was mistakenly scheduled for 12 hours later. And all attempts to rectify this with both gdk and Uber eats failed.
This resulted in finding alternative food, and having to wait for the no longer needed delivery to arrive as scheduled. However, the delivery time and drivers kept changing until the order was cancelled on the tracking link.
Attempts to contact gdk by phone for an explanation or refund resulted in being indefinitely put on hold. Online content suggests that refunds on cancelled orders will be automatically done in 3, 5 or 10 days. Hopefully I will get the refund, but it will definitely not make up for the frustration, and waste of time this caused me.
I think ordering for delivery via Uber eats is better than using the gdk website. Because Uber eats will always respond, and resolve any issues promptly or responsibly better #if the order was completely placed with their platform.
The actual food rating would have been 2.5 or 3 based on past #Boss box OG orders. Because the quality is generally tolerable #as expected from most fast food deliveries especially. Only the warmth of the food may flactuate, and not be very great if you like piping hot food. Which may be due to distance and extra busy delivery periods!

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

GDK Bournemouth

We always travel to Exeter for GDK but they have just opened a branch in Bournemouth!!! The manager, Asan, was an absolute legend, so happy and bubbly. His staff looked shattered but his energy must have been keeping them going. We got our daughter one for her birthday and wasn't too hungry, got back home, regretted it and went back and got ourselves one 😂

December 20, 2025
Unprompted review
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Rated 1 out of 5 stars

GDK Blackburn

GDK Blackburn
Unfortunately there is no way of giving zero stars but this place needs zero stars
Sent my order out with onions after I specifically asked for no onions, I called the restaurant and was put on hold for 16 minutes then told me nothing they could do about it!
Disgusting service, Disgusting way of treating a customer and binned food that cost over £20! Will never use this place again and I advise others not too

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

The issue that I have experienced was given completely the wrong order. Mixed donor meat instead of Veggie meat

The issue that I have experienced was: On 19/12/25 I made an order on Uber Eats from the Bexleyheath branch, there was an offer where you could get 2 boss boxes for 20% off.

Please see below of what I ordered and what I got.

Box 1 - was supposed to be the veggie kebab with no tomatoes, garlic or spicy sauce. Extra onions, lettuce and cabbage however, I received MIXED MEAT KEBAB.

Box 2 - was supposed to be Mixed Meat Kebab with extra lettuce and red cabbage. I received a VEGGIE KEBAB.

The food that I ordered is a serious violation of a dietary requirement, which is a serious health/safety concern. I ordered a veggie meal for dietary/vegetarian reasons and received meat instead which makes the food entirely unusable and unacceptable.

My husbands mixed donor kebab which was the veggie meat had the spicy and garlic sauce with it and tomatoes so we were unable to swap.

Uber Eats has given me a refund of 53p through an automatic bot chat. I have been unable to get through a live representative who can help with this issue and I have been trying since yesterday.

I am simply requesting a full refund. If I do not get this refund, I will have to escalate this matter, as it is a serious violation of a dietary requirement.

I contacted the Bexleyheath branch yesterday at 19:33 pm shortly after the food arrived and I was told by the manager that they wouldn't have made that mistake however I have proof of the issue (photos attached). I was also told to email the branch, the email bounced back as the email was not recognised. I called the branch back and I was told that it is the correct email.

It occurred on: 19/12/2025

This meant that I am pregnant and I waited for about an hour until the food arrived and I am disgusted by the response received by GDK branch at Bexleyheath as well as Uber Eats. When I spoke to the branch manager, being told that they couldn't have made that mistake and that they often hear about the veggie meat being mistaken for real meat however I know for a fact that the veggie meal was the mixed donor meat and the mixed donor meat was in fact the veggie meal. We couldn't swap as we asked for different things within our orders.

I am requesting a full refund.

December 19, 2025
Unprompted review

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