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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the food, describing it as delicious, fresh, and well-prepared, with some highlighting the generous portion sizes. Reviewers also frequently praise the staff for being welcoming, helpful, and providing excellent service, often going above and beyond. However, some customers also noted issues with food quality, such as cold, tasteless, or incorrectly prepared items, and concerns about portion sizes being too small or inconsistent. There are also reports of poor service, including rude staff, incorrect or incomplete orders, and long waiting times, leading to dissatisfaction for a portion of the clientele.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some expressing satisfaction, while others report... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the food as amazing,... See more

Staff

Customers had ambiguous experiences with staff, with many reporting instances of rudeness, dismissiveness,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing significant... See more

Order

People report ambiguous experiences with order, with many expressing frustration over incorrect, incomplete,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there... See more

Rated 2 out of 5 stars

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee. But the food was dire, portion s... See more

Rated 2 out of 5 stars

overall service was decent, however this has happened to me second time, I ordered 2 wraps 1 was a meal and other was on its own and some cheese bites, was in a hurry to catch a train and didn't chec... See more

Rated 2 out of 5 stars

14/11/25 @ 19:31:48. Code: 348614. GDK Gallions Reach has put me off ever buying from them or GDK again. First of all, the staff looked lifeless (as if they couldn't be bothered to be there), then the... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First ever Kebab- Dundee GDK

First ever Kebab
Wow
Guided through the ordering process by the trained team . Offered suggestions. Meal was tasty fresh and value for money ! Can’t wait to try more of the menu 😋

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID GDK

Everything went wrong for the second time now. Missed items from the order and when you call the shop, you meet with highly unprofessional individuals who do not care at all about service delivery. They do not even want to acknowledge their fault. A bunch of idiots. Will never ever order from GDK AGAIN.

February 16, 2026
Unprompted review
Rated 2 out of 5 stars

Hempstead valley GDK

Was hungry the whole day, waiting for the time to eat from GDK. Entered the store and ordered. Added one star for being 50% off. Sat at my table to find it was disgustingly dirty, asked the staff to clean it up and thankfully she came, but with her bare hands she handled the chemicals. Afterwards she brought the food, again, with her bare, unwashed, chemical-ly hands.

The food wasn’t even up to par. There was little to no salad and when I ordered a mix a got only chicken. She refused to give us the receipt too. Horrible dining experience. Might come back it I’m hungry.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Alma is perfect

a certain person/ employee called Alma [in Canterbury]made my stay today amazing she made us feel welcome while serving orders and cleaning.

February 13, 2026
Unprompted review
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Rated 2 out of 5 stars

was ok, missed items in order

overall service was decent, however this has happened to me second time, I ordered 2 wraps 1 was a meal and other was on its own and some cheese bites, was in a hurry to catch a train and didn't check when order was handed to me every time they miss the cheese bites.
mentioned to them once only got "oh ok" no refund or replacement

February 13, 2026
Unprompted review
Rated 2 out of 5 stars

Quality has DIPPED

Good quality has dipped. Prices are horrible. Overall downward trajectory. Disappointed. This used to be my favourite spot with friends.

February 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor customer service at Chadwell Heath branch.

Worst experienced at Chadwell Heath branch.

While waiting at the counter to place an order, two female members of staff were chatting with each other and made no effort to take my order. I waited for few minutes, but they continued their conversation and showed no concern for customers waiting. I left the shop immediately without placing an order.

There behaviour was unprofessional and disappointing. I hope this issue will be addressed to prevent similar experiences in the future.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service

I have made multiple orders for collection. They have only packed part of my order. When I called them back, they mentioned they would fulfill my order when I visited the restaurant next time. But when I went again, they said that the person had left the store and would not be able to give me my outstanding order, and they would have to verify it.

I'm not sure what kind of customer service this is.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

NON DELIVERY

The delivery guy could not find my address despite being in same road according to him!
He was speaking with me on phone claiming that he was at my front door, funny, as I was standing at my front door and no-one was there..........
No food, no phone call to explain and now ignoring all my attempts for resolution.
My order cost £14.83 including £2 TIP. They offered me a voucher for £10. WHAT A SHAMBLES, SO HOW THEY DEAL WITH PROBLEMS IS TO IGNORE THEM.
This is the store in Weston High street.
My understanding of the law is that if you offer a service and charge for it, you enter into an agreement!!! I want my money back GDK

January 28, 2026
Unprompted review
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Rated 3 out of 5 stars

Okay Store

I went upper tooting branch. Food Not bad, witnessed manager shout at front of house staff which was very rude.

January 31, 2026
Unprompted review

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