We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
Rob was amazing he came to our store, taught me how to clean and manage the machine, nothing was ever a trouble for him, showed me some tricks in case machine breaks down again and genuinely nice guy.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frozen Brothers
Thanks for your feedback! Glad to hear the service was excellent. While we usually aim to respond faster, sometimes during busy periods or depending on the site location, it can take a little longer. We really appreciate your patience.
HE DONE GREAT JOB .HE FIX ALL ISSUE
HE DONE GREAT JOB .HE FIX ALL ISSUE . VERY GOOD
August 21, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the feedback, Naga! Great to hear the job was done well and all issues were fixed — we’ll make sure the team knows your kind words.
Reply from Frozen Brothers
Glad to hear it’s all sorted — thanks for letting us know!
Great service
Great service, friendly engineer. Machine is on its last legs though unfortunately
August 18, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for your feedback! Great to hear the service went well, even if the machine is showing its age. If you’d like us to take a closer look, please reach out to our team at customerservices@frozenbrothers.com
with your case number #202127 so we can review it and see how we can help!
Excellent Service
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGHLY RECOMMENDED
August 14, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for such brilliant feedback! Great to hear Martin got everything running smoothly and left such a positive impression — we’ll be sure to share your recommendation with him.
Great job by the installation team…
Great job by the installation team really knew his job. Well done that man.
August 12, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the feedback, Sam. Sounds like the installation team really delivered — we’ll make sure the praise gets to the right person.
Reply from Frozen Brothers
Thanks for the kind words! Always happy to hear our engineers are delivering great service.
Reply from Frozen Brothers
Quick, friendly service is exactly what we aim for — glad we could help!
great service again
great service again, always a pleasure to have John here, hes talkative but in a professional manner, he explains what he is doing while here and gives tips and advice
August 6, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the lovely feedback! Always great to hear John’s visits are both helpful and enjoyable — sounds like the perfect mix of professional and personable. We'll be sure to pass this on!
Martin was a pleasure to have in store
Martin was a pleasure to have in store, well mannered polite and easy to talk to.Very knowledgeable about his field of work fixed an ongoing issue. Top bloke 👍🏼 Lewis One stop Ernesford grange
August 5, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Lewis! Really glad to hear Martin was such a positive presence in store and got that ongoing issue sorted. We’ll make sure your feedback reaches him — much appreciated from all of us at Frozen Brothers!
Easy install
Easy install, good communication via emails and friendly engineer at The Priory, Wellingborough
August 4, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for taking the time to share your feedback — we really appreciate it! We've been working hard to improve our communication, so it's great to hear that's coming through.
Thank You Martin!
Martin was great! Came in here at The York Dungeon, got straight to work on fixing our machine. He offered great advice on how to maintain the machine and keep the slush product at the correct level. Professional and very quick at his job.
August 1, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for the detailed feedback! Great to hear Martin got you sorted quickly and shared some helpful tips along the way — we’ll make sure he sees your kind words. Always a pleasure to support The York Dungeon!
Went above and beyond
Went above and beyond. Gave clear information and was accommodating and helpful.
July 31, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing, Grant! Great to hear the extra effort didn’t go unnoticed.
Martin was quick and efficient in…
Martin was quick and efficient in fixing our problem.
July 29, 2025
Unprompted review
Reply from Frozen Brothers
Quick fix, no hassle — love to hear it! Glad Martin got you sorted.
Very profesional
Very profesional, capable and that smile makes a good day for everyone.
July 29, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Gigi! That kind attitude and smile really can turn a day around — we’ll be sure to pass on your lovely feedback.
Reply from Frozen Brothers
Appreciate that, Moira! Always good when great service comes with a smile and some solid know-how. Thanks for shouting us out!
Best technician
Best technician. Finished the job quickly & good customer service
July 25, 2025
Unprompted review
Reply from Frozen Brothers
Great to hear everything was wrapped up quickly and professionally. Sounds like you were in good hands — thanks for sharing!
Great service from our usual engineer
Great service from our usual engineer, Martin!!!!
Hill Top Stores
July 24, 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate you taking the time to share this, Yasmin. It’s great to know Martin continues to bring reliable support — we’re glad he’s someone you can trust to get things sorted each time!
Reply from Frozen Brothers
Really appreciate you saying that — great to know everything was handled smoothly and professionally!
Speedy service and fix to leaks
John clearly cares about his work and makes sure it's completed to the highest standard. Done a fantastic job today
July 16, 2025
Unprompted review
Reply from Frozen Brothers
Love hearing this — sounds like John really delivered today. We’ll make sure he knows his hard work didn’t go unnoticed!
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