Flowerssameday Reviews 

12,976
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times, efficient service, and stunning floral arrangements that arrive fresh and on schedule. People also appreciate the exceptionally helpful customer service and clear communication provided at every step of the ordering process. However, some people mentioned issues with smaller bouquets, poor quality stems, and flowers wilting quickly after delivery. Consumers occasionally noted that the delivered floral designs failed to match the promotional images shown on the website. Reviewers expressed deep disappointment when overall expectations regarding bouquet size and visual appearance were not fully met.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that bouquets are frequently described as gorgeous,... See more

Delivery service

Consumers find delivery_service to be positive, highlighting rapid turnaround times and prompt arrivals. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

Service

Customers report overall delight and satisfaction with the service provided. Reviewers frequently highlight... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing deeply split opinions regarding their floral... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... See more

Company replied

Rated 5 out of 5 stars

I live in Western Australia and I've ordered flowers for various occasions for my twin sister who lives in Suffolk UK. Each time they've arrived on schedule and my sister has been thrilled with them.... See more

Company replied

Rated 5 out of 5 stars

I have now used FSD several times. What can I say? This company is second to none. From the ease of ordering (wherever in Great Britain that might be for delivery) to being kept informed every step... See more

Company replied

Rated 5 out of 5 stars

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I fel... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(12,976)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful flowers from Flowerssameday

I phoned Flowerssameday and ordered flowers. Katie was so helpful and caring on the phone. The flowers arrived at the recipients home a short while later. The Florist design Gift Box Bright was beautifully arranged and well received. I love that I was able.to.speak to someone local. Highly recommend.

April 29, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Advertisement
Rated 1 out of 5 stars

Very disappointing experience…

I had a very disappointing experience with this company.

I paid an extra £7.99 for same-day delivery, yet my order was not delivered on the same day, which defeats the whole purpose of paying for this service.

On top of that, the bouquet I received looked completely different from the one shown in the photo they sent me. The arrangement was messy, lacked the same structure, and had noticeably fewer flowers. It did not match what I paid for at all.

Overall, this felt misleading and unprofessional. I would not recommend them.

ORDER CONFIRMATION: 1205574
order number: FP80009478001
photo order E #688228200100

April 22, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, however, I do not have any orders under your surname, and that order number would not be one of ours?


If you wish to discuss this and me to look into this further please give me an email customerservice@flowerssameday.co.uk

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Highly recommended

The ordering process is clear and very easy. The order was exactly as displayed on the website, and delivery was as arranged. I'd made an error on the address and Katy was very quick to come back to me for checking. The customer service is excellent and I would absolutely recommend the Banbury Flowers same day.

April 16, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Ordering flowers from Australia for loved ones in UK - so easy

I ordered flowers from Australia for my cousin in the UK. Choose Flowerssameday after reviewing other florist’s offerings. The process was very easy, they offered a great selection of flowers and good prices. Excellent communication from their customer service meant I knew the time window for the delivery and what their process was if no one was home. My cousin wasn’t at home but they placed the flowers in a secure location and left a calling card as well as emailing the action taken along with a photo.
My cousin loved her flowers which looked even more impressive when they were placed in a vase.
Very happy with Flowerssameday and happy to use them again

April 17, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Beautiful flowers

My friend received her beautiful flowers within hours of me placing my order. She was absolutely delighted with them, sending me a photo so that I could see them too.

Thank you Nicole for assistance, I will definitely order from you again in the future.

Eleanor xx

April 17, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Advertisement
Rated 5 out of 5 stars

Ordering flowers from Australia

I thought ordering flowers from Australia for a friend in the UK would be difficult but Flowerssameday made it so easy. My emails were promptly answered and the flowers delivered within a few hours. I asked for a photo of the flowers and this arrived by return email. Overall,it was a very professional service and I would certainly use Flowerssameday again.

April 17, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

We had a work colleague given bad news…

We had a work colleague given bad news and we wanted to let her know we were thinking of her
It was so easy to do and I think we requested just after 9am and they arrived around 10.30ish how quick is that
Well done 👏

April 14, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

I ordered flowers 1st thing in the…

I ordered flowers 1st thing in the morning, confirmation of order came through to me, and the shop kept me informed from then on up to when they had been delivered.
Thoroughly professional and personal experience.
I am just ordering more flowers now.

March 23, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Birthday My sister was over the moon with the…

My sister was over the moon with the bouquet, the flowers were beautiful. Will certainly use their services again and would highly recommend.

April 10, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Advertisement
Rated 1 out of 5 stars

Not a single lily open for the funeral

We ordered a spray for my mother's funeral - yellow roses and white lilies. The photo of the spray looked really beautiful on the website, but it was massively disappointing, with not one of the white lilies anything like open. It was just a few yellow roses, as all of the lilies were just small green buds. It looked really miserable. Thank goodness, my daughter rushed around to six supermarkets, and managed to find some white lilies to save the day.

April 8, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, if you wish to discuss this please send me over some pictures to our email address, and I can look into this for you.
customerservice@flowerssameday.co.uk

Thank you

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Delivered on time, beautifully packed.

I ordered on 9th April for delivery on the 10th. The plant and scented candle arrived on time and in perfect condition, very well-packed. My daughter in law is delighted. I shall have no hesitation in using this company again.😀

April 9, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 4 out of 5 stars

Beautiful flowers

Easy to use website. Beautiful flowers, delivered on time. The recipient is delighted with them!

March 26, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Absolutely overjoyed with my order…

Absolutely overjoyed with my order would highly recommend 10/10 service Thankyou Marie

March 24, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Advertisement
Rated 1 out of 5 stars

Let's see if I get the transcript which I have a legal right to have!

Katy,
I would like the transcript of the telephone conversation that I had with your staff member who took my order. I know what I ordered Red Rose gift box, at £46.00, the plant that was wrongly delieved I took to a top garden centre and the top manager stated the plant would be no more than £5.99. So I have be ripped off to which I am going to contact 'Rip of Britain'. To all those who read reviews I wouldn't trust this company 'flowerssameday.co.uk'. Go else where. (I have a legal right to request the transcript of the call, so I expect this asap)

February 10, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


Please email me, and I can send this across.

Many Thanks

Katy

Rated 1 out of 5 stars

I would like to make everyone aware of…

I would like to make everyone aware of the experience I have had with same day flowers. I ordered some flowers for my daughter and son in law who have just had a baby. The first pic is the flowers that were received. The second is the picture on there website of the bouquet I ordered. Obviously it will not be identical but as you can see it bears no resemblance to the picture on there site. Now for the price folks. this bouquet cost £75.00 plus £7.99 delivery and £3 for a very small congratulations card. grand total £85.99. The bouquet received is largely chrysanthememums and a couple of spray rose type flowers. I have had various emails backwards and forwards with Katy who is the manager there, she thinks the bouquet sent represents value for money and is prepared to do nothing, she did suggest, if I would like to drive to Peterborough to return them (3 hour roundtrip) I could get a refund.Although it states on there website if you are not delighted with your purchase we will either uplift and replace your item (refused by Katy) or if you require a refund we will collect the flowers and refund you.Sorry about the long post but there was aa lot to cover
Photos are on my facebook page

March 9, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

Thank you for taking the time to leave us a review we really appreciate it.

As per my emails to yourself, I can confirm the item ordered, was a florist choice item, and it does advise of this on the website,
Please see below description.

Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it will still be just as lovely.

I can confirm the item was sent out, made to the correct value and colours.

Thank you

Katy

Flowers Same Day

Rated 5 out of 5 stars

Great service

Great service

March 9, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

Useless. I won’t use again.

I’m sure the flowers would have been lovely. Only after I ordered and paid and went on with my day feeling happy that my flowers were organised, I then found an email saying they couldn’t actually deliver them today. They should have told me that before they completed my order and took my money. It’s now too late to arrange someone else to do my flowers. For that reason I personally won’t use them again. It turned out that flowers today don’t infact do flowers today!

March 7, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


Thank you for taking the time to leave us a review, I am very sorry to hear you are not happy.

We always try our best for same day deliveries, but unfortunately, sometimes not all areas can be covered again, I can confirm your order was cancelled and a full refund was sent to you, thank you.

Katy

Flowers Same Day

Advertisement
Rated 5 out of 5 stars

Amazing Service

Thanks so much for the amazing service. I ordered a same day delivery in London from New Zealand so was a bit nervy using a service I found online for the first time. But no problems at all - communication was great - they emailed me regularly to advise on the progress of my order and followed up with a confirmation of delivery along with a picture of the flowers - which were beautiful. Thanks you! Very well done.

March 2, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Last Minute Order

We called from New Zealand with a last minute request for a flower arrangement to be created and delivered within just three hours. The lady we spoke with was incredibly helpful and reassuring, and we were delighted when she confirmed this would be possible. We also appreciated receiving an email to let us know the flowers had been delivered. Outstanding service and we highly recommend.

March 3, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Brilliant customer experience

Brilliant customer experience and help, flowers are beautiful and incredibly fast turn around!

March 3, 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look