Flight Centre South Africa - Flight Centre Cavendish Square Reviews 16

TrustScore 4.5 out of 5

4.3

Dreyer St, Shop G88, Cavendish Square, 7708 Cape Town, Claremont, ZA


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See what reviewers are saying

Rated 5 out of 5 stars

Mornay Carstens at the Cavendish, Cape Town office, is the most helpful agent. He provides documentation, advice, seat bookings and also assists with refund collections etc. This is WAY BEYOND his cal... See more

Company replied

Rated 5 out of 5 stars

I have booked with Mornay a few times in a row now and I really appreciate his interested attitude and his diligence. In addition, he always makes sure that I get the best deal possible! Thank you M... See more

Company replied

Rated 5 out of 5 stars

I’ll tell you what made this experience great. Farghanna’s knowledge of our chosen vacation destination and in the follow through her to detail. She was incredible, knew the answers to my questions... See more

Company replied

Rated 5 out of 5 stars

This is our second trip that Morne has booked and he has gone above and beyond to assist us. We had trouble on Istanbul airport flying out to Dubai to stay for a few days before heading home. It was s... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Tour Agency
  5. Travel Aggregator

About Flight Centre South Africa - Flight Centre Cavendish Square

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Flight Centre South Africa

Written by the company

Your centre for travel!
Flight Centre is the most recognised and trusted mass travel retailer in South Africa, with a wide range of travel products for every type of traveller. From flights, holiday packages, tours, cruises, car hire and more, we cater for all travel needs and open up the world to those who want to see.

Contact info

  • Dreyer St, Shop G88, Cavendish Square, 7708, Cape Town, Claremont, South Africa

  • +27870 58 94 67

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Farah from Flight Centre

Farah from Flight Centre was very helpful and gave us several options to choose from for our holiday to Mauritius.

April 13, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Attention to detail.

I’ll tell you what made this experience great. Farghanna’s knowledge of our chosen vacation destination and in the follow through her to detail. She was incredible, knew the answers to my questions as I asked and was able to expand on the subject matter as though she’d been there a hundred times. Talk about a confidence builder for me. I found her extremely approachable and helpful, never trying to steer me towards an end product, rather providing options and information about various products to help me with decision making. I have already recommended her to friends looking for a capable individual.

February 11, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

I value Flight Centre at Cavendish

I have booked with Mornay a few times in a row now and I really appreciate his interested attitude and his diligence. In addition, he always makes sure that I get the best deal possible! Thank you Mornay!

All the agents at Flight Centre Cavendish are excellent in my experience. They are friendly, professional and reliable.

March 14, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Friendly professional service

We recently had the pleasure of dealing with Farghaana from flight centre Cavendish. She was friendly and provided a very professional service, helping us plan our recent trip with very short notice.
Highly recommend her to anyone planning their next holiday.
Thanks
Colin & Carole

January 22, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Mornay Carstens, Flight Centre, Cavendish, Cape Town

Mornay Carstens at the Cavendish, Cape Town office, is the most helpful agent. He provides documentation, advice, seat bookings and also assists with refund collections etc. This is WAY BEYOND his call of duty. He should be paid monthly bonusses!! He is the reason I continually make use of Flight Centre. His help to 70+ year old techno challenged travelers is astounding.

November 13, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Remarkable service received from Morne

This is our second trip that Morne has booked and he has gone above and beyond to assist us. We had trouble on Istanbul airport flying out to Dubai to stay for a few days before heading home. It was such a stressful time and happened on XMAS day. Morne was on leave and on holiday but still managed to assist and guide me on all my options. He even contacted Emergency assist on my behalf, constantly checked in until we were sorted. He is an absolute gem and amazing at what he does. He managed to help me despite the difficulty on his side. More you are truly appreciated Thank you.

December 25, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 4 out of 5 stars

The team was quite helpful and quick to…

The team was quite helpful and quick to respond.

December 4, 2025
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Good day Ellenore,

Thank you for taking the time to share your experience with our team at the Cavendish branch. We are delighted to hear that our team delivered exceptional service and met your expectations. Your feedback is truly appreciated and motivates us to continue providing the highest level of care to all our customers.

~Lloyd

Rated 1 out of 5 stars

Shocking

Shocking ! I have never experienced such bad service as with Cavendish Store Flight Centre. I am a regular flier and use a number of travel agencies, I am used to trusting their professionalism. I have just been so badly let down by this agency I will never book with them again. They undertake to do things and then simply do not do them. It results in a disaster They are totally unreliable. NEVER AGAIN!

November 27, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Dear Mandy
We are deeply sorry to hear about your experience at our Cavendish store.

We are taking your feedback very seriously and will be addressing these service failures directly with our Cavendish management team to ensure this does not happen again.

Please reach out via customer@fctg.co.za should you require any additional assistance.
~Ang

Rated 5 out of 5 stars

Morne always gets a better deal than I…

Morne always gets a better deal than I can. Been using him for many years and I always try to beat him and he always gets me a better deal than I could

November 11, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Thanks for the great review 😊

Rated 5 out of 5 stars

A+++++ service

Mornay assisted us with our itinerary and bookings, was a pleasure dealing with him. Quick to respond and happy to answer questions. A++++ experience. Thank you.

October 30, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Thank you Mornay Carstens

Thank you Mornay Carstens, for your excellence service in helping me getting the right flight for visit to my grandkids in New Zeeland. This is my first time doing it myself and you walk the extra mile to make the experience smooth. Thank you for great service.

October 6, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Thanks for this amazing review Dirk Laubscher! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 4 out of 5 stars

I had the privilege of being assisted…

I had the privilege of being assisted by Mornay Carstens from the Claremont Cape town branch and I must say I was and currently am impressed with the service as I am a first-time traveler and my requests were answered, and I was assisted quickly which takes the stress of my shoulders a little, but once again I am truly happy with the quick and professional service I have received.

September 15, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Dear Cheslin
We're happy to hear that you received quick and professional assistance as a first-time traveller. We appreciate your feedback and are glad our service eased your stress. Thank you!
~Ang

Rated 5 out of 5 stars

Most helpful and pleasant bservice by…

Most helpful and pleasant bservice by Farghaana one of the agents at Cavendish ,will go back again and again ❤️❤️❤️✈️

September 1, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Dear Delia, We're so happy to hear that you found our service helpful and pleasant. We appreciate your kind words and look forward to seeing you again. ~Thea

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly service from Mornay.

August 7, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Dear Cornel,

Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Mornay. We are delighted to learn of his exceptional service and dedication. We will make sure that he is recognised by his peers and senior leadership for his amazing efforts.

~Lloyd

Rated 5 out of 5 stars

Quick responses

Quick responses, calm, efficient service, and service agent's understanding. He stayed in communication and kept responding, which is so reassuring.

July 26, 2025
Flight Centre South Africa - Flight Centre Cavendish Square logo

Reply from Flight Centre South Africa - Flight Centre Cavendish Square

Dear Adrienne, We're happy to hear Mornay's service was efficient and reassuring! It's great to know the communication and understanding met your expectations. Thank you for your positive feedback. ~Thea

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