FairFX Reviews 14,932

I found the FAIR FX system difficult to negotiate, as I needed to convert Pounds Sterlings into 3 different currencies. The jargon there seems to be designed for experts, rather than lay people. I've... See more

I've used this company for my travel money for over 7 years. The currency exchange rates are always favourable and you can add many currencies to the account for spending via the visa card when visiti... See more

Anelisa Jwili, the agent, responded to my email within minutes. I found myself in Vietnam and unable to receive the two factor verification text message. I emailed and very quickly the code was... See more

I was struggling with putting currency on my card, through my impatience and failure to scroll down and find submit button!! Sanele talked me through , sent me a crib sheet and followed up with an... See more

I had a very worrying issue with my funds which I didn't realise was partly my fault. When I contacted the team I was dealt with in a very polite and courtious manner, especially by Katie who reasurre... See more

Been using this card for more years than I remember…wouldn’t go abroad without it. Customer service is brilliant too - their Representative, Sanele, just solved my problem in 30 seconds! Thanks San... See more

The assistance provided from Siyanda Ngcobo was absolutely fantastic. Siyanda was more than helpful, extremely polite and friendly. Siyanda managed to resolve my issue in no time, which really lowere... See more

It took some time and several attempts but eventually I was able to speak to delightful Analisa. She was able, patiently, to take me through several steps, including your very necessarily lengthy q... See more

Live chat refuse to help only sending automated responses or saying they "can't help". Email support says they "can't find your account" when I've successfully logged into it. Their dashboard is... See more

The agent I was dealing with, Sinqobile Khanyile, could not have been more courteous and helpful. She took positive action to contact me by telephone, and at a time convenient to me. She then took the... See more

The help I received from the young lady was first class. I simply wanted to change my email address and choice of debit card and the young lady exercised so much patience to deal with my inability to... See more

I did a live webchat as I had an issue with my account (caused by me NOT the company!) The advisor I spoke to, Sithembiso, was polite, friendly, extremely helpful and dealt with my issue very effic... See more

My first top-up went on very smoothly yesterday. The exchange was, comparatively, good. It was entirely easy for me to add the currency. The Fairfx website appears to be well-designed, allowing m... See more

Top customer service from the Fx Team (specifically Sithembiso) - an issue with a pending card payment fully explained to me in detail with great clarity and in quick time. Eased my concerns. Been usi... See more

I had forgotten what account had been linked. I made several mistakes and became confused as to how much I was transferring. After a couple of email, normality was achieved with the Help of Analise.... See more

Big thanks to Katie for very prompt help in resolving my transaction query. This involved a double transaction that appeared in my account, related to a restaurant spend whilst on holiday. Many Th... See more

I had a query on my account. Sinqobile replied promptly to my email, was clear, thorough and went beyond what I asked to ensure I was reassured. I was very impressed, no mean achievement when customer... See more

I actioned a currency exchange while Amazon Ads were validating my card against different currencies and got stuck with insufficient funds for the manual exchange. Ethan was really helpful and referre... See more

I rang this morning concerned that my transfer had not gone into my euro account, the lady I spoke to Sinqobile Khanyile was so professional, friendly and very extremely nice and listen to my concer... See more

Imraan was brilliant, he spotted that i was trying to use the wrong app! ( it had been updated and Google play hadnt picked up on it), and sorted out my dilema. He even had time to sort out a few que... See more

It was easy to contact and chat online with Zinhle Nyide. She was helpful in investigating my problem and explained how I needed to proceed with the matter. Subsequently followed up to inform me that... See more

Needed to change address and Ethan took me through it very quickly and efficiently. Star man Ethan. After having problems with other banks doing the same things, I was pleasantly surprised.

Sanele dealt with my query really quickly and I got the help I needed. Sanele also gave me further information to assist me with future transactions I may need with when travelling abroad. I was grate... See more

I received a prompt reply to my query from Siyanda Ngcobo who resolved the issue enabling me to access my account whilst in the States. First class efficient service ! Thankyou.

Thabiso was marvellous! He went way above the standard that I would have accepted, and I readily endorse his efforts! He deserves a "virtual bottle of champagne"!! Well done Thabiso!

I found using your new payment process difficult and made an extra 2, too many, payments. Zoe-Derrin B was wonderful and efficiently corrected the overpayments. She is a real credit to Fairfx. With ma... See more

I have been having issues following my change of name and email address. I could not log into my account. I spoke to Sinqobile Khanyile Who tried to help Me on the phone but I still could not log in... See more

Zinhie was extremelly efficient and polite in the way he handled and subsequently sorted my query. The outcome of my contact with him was more than I expected and I would happily ask for him in futu... See more

Helped with my problem and not rushing me to do anything, very patience with me, really appreciated. Also helped me clear up queries regarding my account with cards.

For some time I have had a problem with trying to sort out a payment on my FairFX card. I contacted them by email today and thanks to Katie the problem was rapidly sorted and my worries over.

I had a bit of an issue adding funds to my card. This was resolved quickly and efficiently. All communication was very polite and helpful. Robyn W replied to my emails promptly which gave me peace of... See more

Absolutely awful customer service! Everytime we try to send funds to our account the transactions stop. This is no doubt due to anti fraud measures but the service agents are utterly hopeless.... See more

I had a problem completing a transaction to add funds to my card. An attempt to use the Chatbot proved fruitless but a call to Customer Services and assistance from the very efficient agent, Sinqobile... See more

I have been using this company for several years with no too much of a problem but since my name change I cannot log in they have written to me to say this could be for any amount of time as they are... See more

I received a very prompt and polite response to my email. My problem was dealt with efficiently by Nondumiso Hadebe. I cannot fault their customer service.

The query I raised by e-mail on a Saturday evening was dealt with very promptly and satisfactorily (in less than 3 hours) by Olwethu Gumede. Good service.

Siphelele Hadebe was incredibly patient, helpful, and kind in resolving my query, and I felt very secure during the transaction. I have been with them for years, and they are always excellent.

FairFX is a great product, I've had it for years. It's good to have only one card but in the past, with separate cards, it was a much easier purchasing and using customer experience. My last two trips... See more

I have spoken to Nomcebo Masondo today regarding the deleting of money transfers that are showing “cancelled” on my mobile. This was very helpful and appreciate the time - thank you RP

I am nervous customer I was seeking reassurance to continue using my card. I was pleased with the results and will continue to use card now things are settled

Had issue with funds and confusion. Sithambiso helped me through the process and managed to address my concerns, resolved everything.

FairFX is a great product. I've used it for may years but decided to move to my bank's travel cards. Closing my account was very easy and Robyn on the customer support team was really helpful.

I was abroad and experienced a problem with the Fair FX app. An email to them, answered by Mr Radebe in record time, allowed me to deal with the situation. V good response.

Last 3 weeks I cannot log into my account funny this happened as I changed my name and informed them but they tell me it's nothing to do with that but it is checks yet they have not contacted me once... See more

Ticket 4636412 I must express my thanks to ETHAN for his patience during our initial conversation,for understanding my situation and continuing to stay with me during the rest of the process.His word... See more

I had a query, got a really quick response from Sinqobile Khanyile which answered my query concisely and very helpfully

I’d like to express gratitude for the prompt and effective resolution of my query by Philani Mthombeni. The speed of response and attention to detail of my follow up email was professional, concise an... See more

Slow to process incoming payments. They block everything including payments from your own account. May I add you cannot add or receive money from anyone other than yourself. Customer service is a sh... See more

The Live chat is very effective. Siphelele was interactive and helpful, guiding me through solving my concerns and helping me solve my problem

Absolutely disgraceful. I had money go into my account from work and they’ve kept it for 8 days saying other people aren’t allowed to put money in your account as it’s a travel card! If you’re not gon... See more

Extremely disappointed that out of the blue my account is in a ‘review’ phase. I have sent £1,750 from an account in my name which was cleared to use after me having to question why it was in pending... See more

I've been recently in Paris and Sanele helped me through a number of issues while we were there. I have been impressed with Fair FX quick responses to my queries.

If you want a travel card which will deny you access to the app or website or any visibility whatsoever and then not respond whilst you need it the most then this is the card for you. Good luck if you... See more

The person that I talked to (Sithembuso) was very helpful and I managed to sort out what I needed to sort out. However the system itself was a nightmare: it didn't seem to recognise that you were act... See more

BEWARE This is a scam I transferred over £6,500 into this company to get some euros to pay my holiday hotel. Over a week later they are refusing to release the money to me or refund me I hav... See more