I have bought tickets with BudgetAir on EuroAirlines for trip from Cairo to Aswan 18/02/2026 but could not board on the flight with the e-ticket provided. There was no EuroAirlines or partner desk tha... See more
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AVOID THIS AIRLINE AT ALL COST! My flight was cancelled one month before departure and still no refund received after three months. I've been mailing customer service weekly with all necessary in... See more
Company replied
Dear Aftersales Team! I am attaching the numbers of the two refund requests. Booking.com (travel agency) sent the two refund request numbers. Please send me the completion date. RA-... See more
Company replied
I have been trying to contact the airline in several occasions during the last weeks to understanding if luggage is part of my booking or not. If not, how luggage can be added. Never received any answ... See more
Company replied
Company details
Written by the company
Euroairlines es una compañía española que ofrece la distribución global del contenido de las aerolíneas en +60 mercados BSP, en los principales GDS como Amadeus, Sabre y Travelport. Está presente en el BSP de España y ofrece el contenido íntegro de más de 30 aerolíneas y contenido exclusivo de touroperadores. Ofreciendo comisiones a las agencias de viajes IATA por sus emisiones. Emite con la seguridad de que tus pasajeros van a ser atendidos con un soporte de atención de primer nivel y con una experiencia muy consolidada en el sector.
Contact info
Spain
- www.euroairlines.es
1.4
Bad
83 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Not able to board with EuroAirlines tickets
I have bought tickets with BudgetAir on EuroAirlines for trip from Cairo to Aswan 18/02/2026 but could not board on the flight with the e-ticket provided. There was no EuroAirlines or partner desk that could do the check-in at the Airport, I have lost onde day vacation solving this. I had to buy new tickets and I am still fighting to get rembursed for these flights and overcosts generated by this.
February 18, 2026
Unprompted review
Not RELIABLE, overbooking
I do confirm that this airline is a scam. They overbooked me on a plane operated by another airline and I had to buy another ticket at the last minute. Better to avoid
January 30, 2026
Unprompted review
Reply from euroairlines.es
Dear Mr. Beckers,
Thank you for sharing your experience with us. We regret the inconvenience described in your comment.
At this time, we have not been able to identify your booking with the information provided. In order to review your case and assist you accordingly, we kindly ask you to contact our Customer Services team at customerservice@euroairlines.es
, indicating your booking reference and any relevant details.
We remain at your disposal to review the situation.
Kind regards,
Flight cancelled and no refund received
AVOID THIS AIRLINE AT ALL COST!
My flight was cancelled one month before departure and still no refund received after three months. I've been mailing customer service weekly with all necessary information since then and if they reply always same story: 'refund is under review'. Yeah, right? How difficult can it be? You cancelled the flight yourself. What an extremely shitty company if it takes more than three months to transfer information between departments? This is a scam! Can anyone give me directions on how to file a legal complaint to take these scammers down?
Oh and then what a joke: reply from Euroairlines here! They requesting me to send my info to their customer service in order to help me! CHECK YOUR F*NG INBOX moron, it's all in there. Do you really think I'm retard? This is not going to go down well for you Euroairlines!
November 3, 2025
Unprompted review
Reply from euroairlines.es
Hello Matthias,
We apologize for the inconvenience you experienced with your booking.
At EuroAirlines, we want to help you resolve this situation as soon as possible.
In order to investigate what happened and offer you an appropriate solution, we need your booking details.
Please send us your booking information to: customerservice@euroairlines.es (booking code, original flight date, and any other information you consider relevant to your experience).
Once we have this information, we will be able to check the case and send you the best possible solution.
We are here to help you and will do everything possible to offer you a solution.
We look forward to hearing from you.
Euroairlines Sl
AWFUL
This airlines is a scam , they cancelled my flight and didn't refunded me , it's been 4 months !
November 2, 2025
Unprompted review
Reply from euroairlines.es
Hello Raphael,
We apologize for the inconvenience you experienced with your refund.
Please note that the refund must be processed through your travel agency.
At EuroAirlines, we want to help you resolve this situation as soon as possible, so in order to investigate what happened and offer you an appropriate solution, we kindly ask you to provide your booking details to customerservice@euroairlines.es
Once we receive this information, we will review your case and provide you with the best possible solution.
We are here to assist you and will do everything possible to help resolve this matter.
We look forward to hearing from you.
Kind regards,
EuroAirlines SL
My flight was cancelled 2 months ago
Dear Aftersales Team!
I am attaching the numbers of the two refund requests.
Booking.com (travel agency) sent the two refund request numbers.
Please send me the completion date.
RA- 0480370851
RA- 0480370852
At the same time I sent an email with my details to customerservic at euroairlines.es
Dear EuroAirlines victims!
I will keep my previous post open until 12.19, I will wait until then. Please write on Instagram/Facebook/LinkedIn.
My flight was cancelled 2 months ago and I still haven't received my money back.
October 30, 2025
Unprompted review
Reply from euroairlines.es
Dear Márta,
Thank you for your message and for providing the refund request numbers.
We would like to inform you that both refund requests (RA-0480370851 and RA-0480370852) have been received and escalated to the corresponding department for review. The case is currently under follow-up.
We will continue monitoring and updating the case through the same email thread you have already contacted us on.
Thank you for your understanding. Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Euroairlines Sl
I have been trying to contact the…
I have been trying to contact the airline in several occasions during the last weeks to understanding if luggage is part of my booking or not. If not, how luggage can be added. Never received any answer… never encountered this low level of Customer service.
October 19, 2025
Unprompted review
Reply from euroairlines.es
Hello Steven,
We appreciate your comments, which always help us improve and check our procedures.
We apologize that you do not yet have the requested information.
Please note that our usual answer time is less than 48 hours. At this time, we do not have any pending request that exceed the indicated timeframe. Therefore, please check your spam folder.
If you need, please send us your booking information to: customerservice@euroairlines.es
We look forward to hearing from you.
Euroairlines Sl
1/5 Stars Unprofessional, Unreliable and Scammers: Avoid Euro Airlines at All Costs!
1/5 Stars - Unprofessional, Unreliable and Scammers: Avoid Euro Airlines at All Costs!
I'm writing this review as a warning to others: stay away from Euro Airlines unless you enjoy throwing your money away and wasting your time. I booked a flight with them in early August 2025, only to have it cancelled without warning or explanation just three days before departure. When I reached out to them, I was told a refund would be processed and even given a waiver code. That was nearly two months ago.
Despite numerous follow-ups, I've yet to see a single penny returned. The customer "service" is a joke, with representatives pointing fingers at the travel agency, who in turn claim the airline hasn't processed the refund. It's a never-ending cycle of excuses and lies. The airline even lied that the refund request was processed on August 20th, a week after the flight cancellation but the travel agency told me that a refund request is processed automatically the very same day a flight is cancelled.
The lack of communication, professionalism, and accountability is staggering. Euro Airlines clearly prioritizes profits over customer satisfaction. Their actions are unacceptable, and I demand better from any airline.
To anyone considering flying with Euro Airlines, don't make the same mistake I did. You're likely to be left stranded, frustrated, and out of pocket. Take your business (and your sanity) elsewhere.
*Update:* I'll continue to update this review until I receive my refund and a formal apology from Euro airlines. Until then, avoid them like the plague.
August 13, 2025
Unprompted review
Reply from euroairlines.es
Dear passenger,
Thank you for sharing your experience with us.
We apologize to hear about your booking experience and for the inconveniences.
We really understand the frustration this can cause, especially when you do not receive the requested refund.
Please send us your booking information to: customerservice@euroairlines.es (booking code, original flight date, and any other information you consider relevant to your experience) in order to be able to check the case.
We appreciate your understanding and remain at your disposal for any additional details.
Best regards,
Euroairlines Sl
No refund
To anyone looking for a refund from this airline, you can always file a complaint via the European Small Claims procedure, it's simple and free
September 6, 2025
Unprompted review
Reply from euroairlines.es
Dear Daniel,
Thank you for sharing your experience about your travel agency with us.
We really understand the frustration that can cause when you do not receive the requested refund.
We would like to inform you that the travel agency, as the intermediary between the passenger and the airline, must communicate any questions we can help with.
If you need please send us your booking information to: customerservice@euroairlines.es with the booking code and request.
We appreciate your understanding and remain at your disposal for any additional details.
Best regards,
Euroairlines Sl
Flight cancelled - two months on, still no refund
Flight cancelled by the airline two months ahead of departure and refund still not received. Despite emails and complaints to customer services , no nearer knowing when refund will be received. Appalling company.
August 17, 2025
Unprompted review
Reply from euroairlines.es
Hello MA,
We’re sorry to hear about the issues you’ve experienced with your booking.
At EuroAirlines, we’re committed to helping you resolve this situation as soon as possible.
To properly review your case and provide an appropriate solution, we kindly ask that you send us your booking details. Please contact us at customerservice@euroairlines.es
with the following information:
Booking reference
Original flight date
Any other details you consider relevant regarding your experience
Once we receive this information, we will investigate what happened and get back to you with the best possible solution.
We appreciate your understanding and remain at your disposal to assist you with anything you may need.
We look forward to hearing from you.
Best regards,
EuroAirlines SL
Worst airline experience ever
My flight from Bergamo to Nice in June 2025 was canceled and I still have not received refund after 2 months. According to the travel agency (Travellink) the request is still in review with the airline.
June 13, 2025
Unprompted review
Reply from euroairlines.es
Dear Silva,
Thank you for contacting us.
We would like to inform you that we are reviewing your case with top priority, and our Customer Care Department will be contacting you via email to provide all the details and assist you throughout the process.
We appreciate your patience and understanding while we complete this review.
Best regards,
Flight had been cancelled by the…
Flight had been cancelled by the airline on 09/06/25. I had selected confirmation of cancellation and refund option that day. Over a month later and still have not received my refund!! They claim that the entire refund process takes 10-15 days. I have been in contact with the travel agency (booking.com) several times who advise me that they have not received the refund from the airline yet. This is absolutely ridiculous and so unprofessional. I have been out of pocket, severely frustrated with the lack of communication and responsibility from BOTH the airline and the booking agency. I don’t understand what is taking the airline so long to process the refund!! Horrible experience
June 9, 2025
Unprompted review
Reply from euroairlines.es
Hello Cara,
We apologize for the inconvenience you experienced with your booking.
At EuroAirlines, we want to help you resolve this situation as soon as possible.
In order to investigate what happened and offer you an appropriate solution, we need your booking details.
Please send us your booking information to: customerservice@euroairlines.es (booking code, original flight date, and any other information you consider relevant to your experience).
Once we have this information, we will be able to check the case and send you the best possible solution.
We are here to help you and will do everything possible to offer you a solution.
We look forward to hearing from you.
Euroairlines Sl
Don't ever book a flight with Euroairlines!
Euroairlines cancelled my flight in March and 11 weeks later there's still no sign of my money being refunded! Online booking agent (Lastminute.com) say they're waiting for a refund from Euroairlines and Euroairlines tell me to contact the booking agent (which I've done numerous times) - and round and round in circles we go! No accountability from either company and in the meantime I'm still hugely out of pocket 11 weeks later due to Euroairlines cancelling my flight and no communication about when I will see my money again. Shocking customer service all round!
March 27, 2025
Unprompted review
Reply from euroairlines.es
Dear Laura,
Thank you for sharing your experience with us.
We apologize to hear about your booking experience and for the inconveniences.
We really understand the frustration this can cause, especially when you do not receive the requested refund.
However, we would like to inform you that we sent the flight cancellation notification to your travel agency on March 27th, which is when the flight operator informed us of the cancellation but we received the refund request a month later so it is within the management period. You can always check this with your travel agency if you wish, as there is a computer record.
In any case we have already sent the refund requests to our relevant department to expedite the process. Once we receive an update, we'll get back to you by email.
For any further information you may need, please contact us at customerservice@euroairlines.es
We appreciate your understanding and remain at your disposal for any additional details.
Best regards,
Euroairlines Sl
Took my money, cancelled flight, didn't refund, didn't communicate
You replied to my earlier comment asking me to email. I have done several times on the address you provided, nobody ever replies.
March 27, 2025
Unprompted review
Reply from euroairlines.es
Dear Emma:
Thank you for sharing your experience with us.
We apologize to hear about your delayed refund and for the inconveniences.
We'd like to explain that we ALWAYS answer to our passengers, although we can't always do it as quickly as we'd like.
Please send us your booking information to: customerservice@euroairlines.es (booking code, original flight date, and any other information you consider relevant to your experience).
Once we have this information, we will be able to check the case and send you the best possible solution.
We are here to help you and will do everything possible to offer you a solution.
We look forward to hearing from you.
Euroairlines Sl
I had a booking from Nice to Bergamo on…
I had a booking from Nice to Bergamo on 18th of July 2025. They cancelled it 6 weeks ago and refused to refund. Both I and the travelagent has claimed refunds through valid ticket but we've both been refused refund.
Euroairlines are now selling tickets to the same flight, on the same date at the excact same time of day.
This is not a company who intent to oblige to the law when they both deni refund AND start selling tickets to the same flights again.
I strongly advice everyone not to use Euroairlines.
April 23, 2025
Unprompted review
Reply from euroairlines.es
Hello Stefan,
We apologize for the inconvenience you experienced with your booking.
At EuroAirlines, we want to help you resolve this situation as soon as possible.
In order to investigate what happened and offer you an appropriate solution, we need your booking details.
Please send us your booking information to: customerservice@euroairlines.es (booking code, original flight date, and any other information you consider relevant to your experience).
Once we have this information, we will be able to check the case and send you the best possible solution.
We are here to help you and will do everything possible to offer you a solution.
We look forward to hearing from you.
Euroairlines Sl
I had a flight booked with Euroairlines…
I had a flight booked with Euroairlines from Paris to Madrid for May 4, which they cancelled on March 23. Despite the cancellation being over seven weeks ago, I still have not received my refund.
I’ve been in constant contact with the booking agency (Trip), who claim they submitted the refund request to the airline, but nothing has happened. No communication, no updates, no accountability.
Euroairlines is clearly ignoring its responsibility under EU Regulation EC 261/2004, which requires airlines to issue refunds within 7 days of a cancellation. This is not just unprofessional — it’s unacceptable.
I do not recommend this airline to anyone. If they cancel your flight, expect to be left waiting indefinitely for your money, with no clear answers and no respect for your rights as a passenger.
March 23, 2025
Unprompted review
Reply from euroairlines.es
Dear Elisa,
Thank you for sharing your experience about your travel agency with us.
We apologize to hear about your booking experience and for the inconveniences.
We really understand the frustration this can cause, especially when you do not receive the requested refund.
We would like to inform you that the travel agency, as the intermediary between the passenger and the airline, must communicate any questions we can help with. In this case, we have no record of contact from your agency about it, which would have allowed us to speed up the process.
However, we are glad to confirm that we have already processed the refund to your agency, so please contact them to follow up.
For any further information you may need, please contact us at customerservice@euroairlines.es
We appreciate your understanding and remain at your disposal for any additional details.
Best regards,
Euroairlines Sl
Cancelled flight and a month later no refund
My Euroairlines flight was cancelled almost a month ago and I haven't recieved a refund. I can't afford to book an alternative flight until I recieve the refund and prices are going up. Seems like a bad review here is the best way of making contact with the company.
March 27, 2025
Unprompted review
Reply from euroairlines.es
Hi Emma, thank you for reaching out and sharing your experience.
We understand how stressful this situation must be, especially when it impacts your ability to make new travel plans.
Please know that we take your feedback seriously and would like to review your case in detail.
Could you send us the full information related to your booking (including your reservation number and flight details) to customerservice@euroairlines.es?
Our team will investigate and get back to you as soon as possible.
We truly want to help and appreciate your patience.
Regards,
Euroairlines Team
Flight cancelled - no refund
I was informed two weeks in a dance that my light from CDG (feb 23rd) to Madrid was cancelled. I has to boy a last minute ticket that costed 175 euros. I still have y received my refund nor a compensation. DON’T BUY FROM THIS COMPANY
February 23, 2025
Unprompted review
Reply from euroairlines.es
Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to face a canceled flight.
To initiate the refund process, we kindly ask that you contact your travel agency, as they will need to submit a BSP request on your behalf. Once the request has been made, please provide us with the refund application reference number, and we will proceed with the authorization.
Our customer service team is already reaching out to you via email to guide you further on the next steps and ensure everything is handled as efficiently as possible.
We truly value your patience, and please rest assured that we are committed to resolving this matter quickly and making sure you're taken care of.
Thank you again for bringing this to our attention.
No assistance provided with cancellation
My travel agent booked a flight on "euroairlines" from Paris CDG. The flight was cancelled.
I am therefore entitled for a full refund of the ticket. As the ticket was issued by IATA-agency "291-EUROAIRLINES S.L.", only this company is permitted to reimburse. However, my travel agency is waiting now for weeks to get the full refund from this company. Best to avoid booking with this company!
February 7, 2025
Unprompted review
Reply from euroairlines.es
Dear Christian,
Thank you for your patience, and we sincerely apologize for the inconvenience you’ve experienced.
After reviewing your case, we’ve confirmed that the travel agency submitted the refund request today, March 4th. For your reference, we’ve also sent you a private email with the relevant proof of this request.
As per the regulations, we are processing the refund, and it will be approved within the next 7 working days.
We truly appreciate your understanding as we work to resolve this matter. Should you have any further questions or concerns, please don’t hesitate to contact us at customerservice@euroairlines.es.
Best regards,
EuroAirlines Team
Never purchase a ticket with this…
Never purchase a ticket with this company. Company cancels a return whole flight a week in advance. Just tells you to contact your online travel agency to obtain a refund on your return flight.
Regardless to say this is non-compliant with European legislation and in particular Regulations, as in this circumstances, under the law company is obliged to (i) provide a return flight on similar conditions and dates to the original one / or in case this is not feasible, provide a full refund of both flights and even hotel expenses upon destination; (ii) moreover, also provide full compensation of 250 Euros per passenger due to non-compliance.
There is no attention from the airline in relation to this and now we are in a position of lack of information, no attention from anyone on the other side of the phone and company cheating on all customers.
A solution is required immediately!
February 7, 2025
Unprompted review
Reply from euroairlines.es
Dear Jon,
Thank you for sharing your experience.
We truly regret that you’ve had such an unpleasant experience, and we understand your frustration regarding the cancellation of your return flight.
We want to assure you that we take your concerns seriously.
The cancellation was due to circumstances outside our control, and we sincerely apologize for the inconvenience this has caused.
To assist you further and provide a resolution as quickly as possible, we kindly ask that you share any other relevant information with us directly at customerservice@euroairlines.es.
This will allow us to review your case and ensure that we follow the appropriate steps.
We deeply value your feedback and are working to improve our service.
Rest assured, we are committed to addressing your situation and providing a fair resolution.
Thank you for your understanding, and we look forward to assisting you promptly.
Kind regards,
Euroairlines.es
When I did the booking they didn't mention the real operator
I booked a flight in Edreams expecting it to be operated by EuroAirLines, but after payment, I found out it was actually operated by VivaAerobus—a carrier I deliberately chose to avoid. At no point during the booking process was this information disclosed. I only learned about it after receiving my e-ticket.
When I contacted EuroAirLines for assistance, I was told only eDreams could handle cancellations, even though eDreams directed me back to EuroAirLines. This back-and-forth has been incredibly frustrating, with neither company taking responsibility. EuroAirLines claimed eDreams has full access to operator information, yet eDreams insists otherwise.
This lack of transparency and accountability is unacceptable, and I am now left with a flight I did not want. I am requesting a full refund due to the misleading information and poor service from both EuroAirLines and eDreams.
October 30, 2024
Unprompted review
Reply from euroairlines.es
Dear Joao,
Thank you for sharing your experience and feedback with us. Our customers' opinions help us improve the services we provide.
All details about the operating airlines are available and accessible to all the agencies we work with.
Regarding your cancellation request, of course, we can cancel your reservation following the ticket's conditions.
We have sent the information to the email registered in your reservation.
We appreciate your understanding and are always at your disposal for any additional inquiries.
Best regards!
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