Embrace Financial Services Reviews 

2,190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, genuine care, and extensive knowledge, often going above and beyond to assist them through complex situations. People found the service to be exceptional, with advisors explaining everything clearly and effectively, making the entire process feel smooth, easy, and stress-free. Reviewers frequently highlighted the excellent customer service, appreciating prompt responses and clear communication, even outside regular hours. Many also noted being kept well-informed throughout their journey, which significantly contributed to a positive and reassuring overall user experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and supportive... See more

Service

Users describe positive interactions with service, highlighting the exceptional and efficient support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and expertise of... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and clear... See more

User experience

Clients share positive opinions on user experience, consistently reporting great and easy experiences, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Always have had great experience, from my first time using embrace like 9 years ago I think before they were brought out until now I've never had any issues. luckily I've had the best advisor (Chris W... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,190)

386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louise burrows

I had a fantastic experience working with Louise Burrows. She was incredibly professional throughout and clearly takes great pride in her work. From start to finish, she was attentive, reliable, and highly knowledgeable, making the whole process smooth and stress-free.
Louise went above and beyond to ensure everything was handled to a high standard, and her friendly, approachable manner made her a pleasure to deal with. It’s clear she genuinely cares about delivering excellent results and providing a great experience.
I would highly recommend Louise to anyone looking for someone skilled, dependable, and truly professional.

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear you had such a smooth and positive experience with Louise. She consistently goes above and beyond for our clients, and it’s great to see her hard work recognised. Your kind words mean a lot to us, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Staff experience and guidance

Anne was the greatest advisor I could have asked for. She has been present and friendly throughout the process and has given me great advice, guiding me to the best choices.

March 26, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re so pleased to hear Anne was friendly, supportive, and helped guide you to the best choices. Your kind words mean a lot!

Rated 5 out of 5 stars

Kristopher Gamblin looked at the offers…

Kristopher Gamblin looked at the offers for me.

March 25, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review! We’re glad Kristopher was able to look into the offers for you. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Top mortgage broker!

Justyna has arranged 3 mortgages and remortgages for me over the past 7 years. Shes always helpful, insightful and quick to respond. I’ve recommended her to several family
members and friends who have all had similar experiences.

March 26, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re so pleased to hear Justyna has supported you so well over the years. Your recommendations mean a great deal to us!

Rated 5 out of 5 stars

Our experience with Anne

Anne is knowledgeable and experienced. She will explain all processes clear and one is able to make an informed decision. Anne held our hands and walked with us through all the processes. We will not hesitate to recommend anyone to Anne.

April 24, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re delighted to hear how well Anne supported you throughout the process. Your recommendation means a great deal, and we’re so pleased you felt informed and supported every step of the way.

Rated 5 out of 5 stars

100% recommend!

Louise Burrow’s is incredibly knowledgeable and efficient. She provided a supportive, flexible experience, tailoring her approach to secure exactly the cover I needed. Despite my hectic schedule, she remained highly accessible and has ensured everything is organised seamlessly. 100% recommend!

March 12, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your fantastic review! We’re so pleased to hear how well Louise supported you and that she was able to tailor everything to your needs so seamlessly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Justyna She's the right person in the…

Justyna She's the right person in the right place. She has extensive knowledge, negotiation skills, and is full of excellent ideas and solutions. On top of that, Justyna is a genuinely nice person. Working with her is a real pleasure. I know my business is in good hands; I can trust her completely.

March 24, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re so glad to hear Justyna’s knowledge, ideas, and support have made such a positive impact. It’s great to know you feel your business is in safe hands. We really appreciate your feedback!

Rated 5 out of 5 stars

Justyna has been fantastic

Justyna has been fantastic. Having now arranged 3 mortgages for myself. Even when im not the easiest customer to deal with shes been there at evry single stage.
Cannot recommend her enough!!!

March 2, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your great review! We’re delighted to hear Justyna has been fantastic and supported you through all three mortgages. We really appreciate your recommendation!

Rated 5 out of 5 stars

Would highly recommend Justyna

Would highly recommend Justyna. She really listened to what I was trying to achieve with my mortgages and then arranged in a quick and efficient manner.

I had some complicated circumstances and I really felt that Justyna went above and beyond for me.

March 23, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the lovely review! We're so pleased to hear Justyna listened to your needs and supported you so efficiently, especially with the more complicated circumstances. We really appreciate your recommendation!

Rated 5 out of 5 stars

Special thanks to Lisa Cummings for a…

Special thanks to Lisa Cummings for a brilliant service getting our mortgage done on our new home and our new mortgage recently , was seamless from start to finish and was massive help in getting best deal for us , thoughly recommend

Barry and Laura

October 27, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the great review! We're delighted to hear Lisa provided such a seamless service and helped secure the best deal for you. We really appreciate the recommendation!

Rated 5 out of 5 stars

Justyna and the team have made the…

Justyna and the team have made the mortgage process quick and straightforward without complications.they keep you updated throughout the process. Mortgage rates dropped after my offer and they also got me moved onto the new rate within a few days.

March 21, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We're really pleased to hear that Justyna and the team made everything smooth and kept you updated throughout. Great news about securing the improved rate too, we're glad we could make that happen quickly for you. If you need anything in the future, we're always here to help!

Rated 5 out of 5 stars

Great Mortgage Advice and Service

Justyna is always friendly, professional, honest and to the point. Really effective and efficient, would 100% recommend.

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We're delighted to hear that you found Justyna friendly, professional and efficient. We really appreciate your recommendation!

Rated 5 out of 5 stars

My experience was amazing thanks to all…

My experience was amazing thanks to all the help from Anne Page. I couldn't thank her enough for all the help, making sure that every problem that occurred got solved promptly, making me feel stress-free at such a worrying process in remortgaging.

Hassle-free and top service, thanks again.

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Anne! It's great to know that the support you received helped to solve any issues promptly, and made you feel stress-free during your remortgaging process. Thanks for your feedback!

Rated 5 out of 5 stars

Highly recommend Ann page

Ann Page came highly recommended to me years ago when applying for my first mortgage. I have now gone back to Ann who is helping me to secure another mortgage due to a change of circumstances. Ann knows her role inside and out and guides you every step of the way, through what can be quite a stressful and daunting process. Ann is very professional throughout but is always very kind and caring in her nature, ensuring you are well looked after. Ann has always been available, often outside of her working hours to help, or answer any questions i may have had. Nothing is ever too much trouble and i personally would not go with anyone else.

May 15, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for such a thoughtful review. We’re delighted to hear that Anne has once again been able to support you through your mortgage journey. She takes great pride in offering clear guidance and genuinely caring for her clients, so your kind words mean a lot. We truly appreciate your continued trust and are always here whenever you need us.

Rated 5 out of 5 stars

First time buyers

Working with Ann as first time buyers made the process so much easier, she has been fantastic throughout. Thank you for all your hard work and patience. Emma & Dan

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind review. We’re delighted to hear Ann made the process easier for you as first-time buyers. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recommend Ann Page

Over the last 50 odd years we have moved a few times. Getting a mortgage sometimes can be daunting but when you meet Ann Page, she makes it a lot easier. At 75 years of age and wanting to down size I thought it would be difficult but with Ann I couldn't be more wrong. Ann explained everthing and got us a 10yr mortgage. If we have any problems she's always there for you . She is now helping our daughter to get on to the property ladder. You couldn't ask for a more caring person .

March 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for sharing your experience. It’s wonderful to hear that Anne has been able to make the process feel straightforward and supportive, especially after so many moves over the years. Helping clients through important life changes like downsizing is something she genuinely cares about, so your kind words mean a great deal.

We’re delighted she was able to secure the right mortgage for you and that you feel reassured knowing she’s always there to help. It’s also lovely to hear that your daughter is now working with Anne too.

Thank you again for your trust and your recommendation. We’re here for you and your family whenever you need us.

Rated 5 out of 5 stars

Although I haven’t completed my…

Although I haven’t completed my mortgage with Anne Page just yet, I’ve already been really impressed with the level of advice and support she has provided. She’s been incredibly helpful, knowledgeable, and always willing to take the time to explain things clearly, which has given me a lot of confidence moving forward.

Nothing has felt like too much trouble, and her guidance has made the whole process feel far less overwhelming. Based on my experience so far, I’ll definitely be using Anne to complete my mortgage and wouldn’t hesitate to recommend her to others.

March 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear that Anne has already made the process feel clearer and more manageable for you. She takes great pride in offering thorough, tailored support, so it’s wonderful to know her guidance and explanations have helped build your confidence along the way.

We truly appreciate your trust and your recommendation. We look forward to continuing to support you through to completion.

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Anne, and I cannot recommend them highly enough. From the very first conversation, they demonstrated an exceptional level of professionalism, knowledge, and genuine care for my situation.

What truly set them apart was their ability to explain complex mortgage options in a clear and approachable way. They took the time to understand my financial goals and circumstances, ensuring that every recommendation was tailored specifically to me rather than offering a one-size-fits-all solution.

Throughout the entire process, communication was prompt, transparent, and reassuring. I was kept informed at every stage, and no question ever felt too small or inconvenient. Their attention to detail and proactive approach helped avoid potential issues before they even arose, making what can often be a stressful process feel smooth and manageable.

Most importantly, I felt confident that I was in safe hands. Their expertise and dedication resulted in securing a mortgage deal that I’m genuinely happy with, and I couldn’t have achieved it without their guidance.

If you’re looking for someone who is knowledgeable, trustworthy, and truly committed to achieving the best outcome for you, I would wholeheartedly recommend this mortgage advisor.

June 25, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share your experience. We’re delighted to hear that working with Anne made the process clear and reassuring for you. She always takes great care to understand each client’s individual circumstances, so it’s lovely to know that her guidance and communication helped everything run smoothly for you.

We’re thrilled you’re happy with the outcome, and truly appreciate your recommendation. If you ever need support again in the future, we’ll be here and happy to help.

Rated 5 out of 5 stars

Anne has been incredibly flexible and…

Anne has been incredibly flexible and we cannot recommend her highly enough. Ours was our first time buying a home and she hand-held us from day one. Highly professional and friendly, she made us look forward to every next step.

March 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the wonderful review! We’re delighted Anne helped make your first home‑buying experience so smooth and enjoyable.

Rated 5 out of 5 stars

Waooo Experience with Wayne

I never thought mortgage issues could ever be this simple and straightforward. Wayne made that possible. Apart from making the process a seamless one, it is also the most cost efficient one I have had and ever heard of.
I will definitely recommend Wayne for mortgage advisory and assistance to anyone around who needs same.

Many thanks Wayne, you are the best.

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We're delighted to hear Wayne made the process simple, seamless, and cost‑efficient for you. Your recommendation means a lot to us, and we're glad we could support you with your mortgage needs.

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