Embrace Financial Services Reviews 

2,195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and friendly, ensuring that every single interaction remains pleasant and highly professional from start to finish. People note that advisors communicate promptly, explain complex financial options clearly, and provide fantastic guidance during property purchases. Consumers genuinely appreciate the stress-free journey, highlighting that team members go above and beyond to secure wonderful mortgage deals while keeping everyone fully updated. Buyers consistently mention feeling entirely reassured and supported throughout the entire process, making future recommendations an easy choice for friends and family members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, transparent, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising advisors for being... See more

Response time

People report high satisfaction with the prompt response times and consistent communication from the team.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process feels straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation. Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickl... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,195)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were offered services through…reeds reins

We were offered services through embrace when arranging a viewing with reeds reins which at first I wasn't all that fussed about but then spoke with Andy who became our mortgage advisor and was blown away. He's always been at hand if we need him and the passion and drive he has in his job makes you feel he's just as excited about getting your new house as you are. He went above and beyond to get us the best deal possible for a house we never thought we'd achieve. Honestly can't thank him enough and would 100% be passing on his details to anyone needing help with a mortgage!! Cheers Andy!

January 29, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for such a fantastic review! We’re delighted to hear how well Andy supported you throughout your mortgage journey. His dedication and enthusiasm really do shine through, and it’s wonderful to know he helped you secure a home you’re excited about. We truly appreciate your recommendation and are thrilled to have been part of the process. Thank you again from all of us at Embrace!

Rated 5 out of 5 stars

Thank you Lisa

Lisa Cummings has been exceptionally hardworking, dedicated, and professional throughout the entire process. She is approachable, patient, knowledgeable, and consistently supportive. Over the past few years, while I was trying to buy a house through the equity scheme, she always took the time to guide me, answer my questions, and reassure me whenever things felt overwhelming. She has been reliable, proactive, and genuinely caring, always looking out for my best interests. I truly believe that without her commitment and encouragement, I would not have managed to achieve this.”

February 23, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review. We’re so pleased to hear how supportive and dedicated Lisa has been throughout your journey. Her commitment, knowledge, and genuine care make such a difference, and it’s fantastic to know she helped you achieve your goal. We truly appreciate your kind words and are grateful to have been part of your home‑buying experience.

Rated 5 out of 5 stars

Many thanks to Wayne Danks

Working with Wayne Danks, being a first time buyer has honestly taken an incredible amount of stress away from the process. He’s wonderful, informative and patient and I can’t begin to thank him enough for all the work he’s put in to making this process as smooth as possible.
We will be coming back to remortgage through Wayne in the future for sure.

February 26, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first-time home-buying experience was less stressful because of Wayne. We appreciate your kind words and are grateful for your future business when it's time to remortgage.

Rated 5 out of 5 stars

Great experience with Wayne and EFS 👍

Had a great experience with EFS and Wayne Danks who handled my mortgage application. Wayne sent me regular updates and kept everything simple and straightforward for myself. There was a bit of going back and forth with lenders in regards to deposit amount but Wayne found a mortgage deal for me far better than I could of asked for. I would highly recommend EFS and definitely worth an ask if you can get wayne to handle your application. Thanks again.

February 25, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to leave such a great review! We’re so pleased to hear you had a positive experience with us and that Wayne kept everything clear and straightforward throughout your application.

It’s fantastic to know he stayed on top of the updates, handled the back‑and‑forth with lenders, and ultimately found you a mortgage deal that exceeded your expectations. He’ll be delighted with your feedback.

Thank you again for the recommendation it really means a lot to us!

Rated 5 out of 5 stars

We used Embrace Financial Services…

We used Embrace Financial Services during our next house purchase, supported by Financial Advisor Peter Buckle. Throughout the process the service provided has been thorough and reassuring—taking the time to validate our affordability properly and explain what we could comfortably borrow. Compared the market options and presented the best mortgage product for our circumstances. Pros and cons of alternative options were very well explained during this process. Good communication throughout. The whole experience felt well-managed and far less stressful. I’d recommend Embrace FS to anyone buying a home.

February 26, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave this fantastic review. We’re delighted to hear that Peter supported you so thoroughly throughout your purchase and helped make the process clear, well‑managed, and far less stressful.

It’s great to know the affordability checks, market comparison, and explanations of your options gave you the confidence to choose the right mortgage for your circumstances. Good communication and reassurance are exactly what we aim to provide.

We really appreciate your recommendation and are pleased we could be part of your home‑buying journey. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Mortgage Application …

My application went so easy because of Kristopher Camblin he made it so easy for us he worked so hard to get us the best deal.
Even when we had a question which was after 10pm he was there for us.
I will recommend this firm for us they where reliable understand.

Thx all this to Kristopher Camblin

February 25, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy your application process was easy. It's great to hear that Kristopher was helpful and dedicated to finding the best solution for you, even late at night. We appreciate your recommendation!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Mortgage Advice

⭐️⭐️⭐️⭐️⭐️ Outstanding Mortgage Advice – Highly Recommended!

We had an excellent experience working with our mortgage advisor. From the very beginning, they were professional, knowledgeable, and incredibly supportive throughout the entire process.

As first-time buyers, we had a lot of questions and uncertainties, but everything was explained clearly and patiently. Our advisor took the time to understand our circumstances and found us a mortgage deal that suited our needs perfectly. Communication was always prompt, transparent, and reassuring, which made what can often be a stressful process feel straightforward and well managed.

What really stood out was the genuine care and dedication shown at every stage—from the initial consultation right through to completion. Nothing ever felt like too much trouble, and we always felt confident that we were in safe hands.

Thanks to their expertise and guidance, securing our mortgage was smooth and hassle-free. We would not hesitate to recommend their services to anyone looking for trustworthy, professional mortgage advice.

Thank you again

February 25, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had an excellent experience and found our advice outstanding. We appreciate you highlighting our team's knowledge and support during your first home-buying journey. It's great to know we made the process smooth and hassle-free. Thank you for recommending our services!

Rated 5 out of 5 stars

Great experience with Embrace

Great experience with Embrace. Was easy to get through to Wayne and as
first time buyers Wayne made everything less complicated. Would 100% recommend.

February 25, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the great review! We’re really glad Wayne made the process simple and stress‑free for you as first‑time buyers. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Very good service

Very good service, very good advise. Works with your diary for meetings.

February 24, 2026
Unprompted review
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Reply from Embrace Financial Services

We're glad you found our service and advice helpful, and appreciate our flexibility in scheduling meetings to suit your needs.

Rated 5 out of 5 stars

Was talked threw all the relevant steps…

Was talked threw all the relevant steps well an made it that bit easier getting everything sorted

February 23, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the explanation of the steps made the process easier for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Phil cave

Phil cave, absolutely awesome. With all the frustration I've caused him through getting my initial mortgage and to just renewing it, he's been amazing. This is the first review I've ever left any company and I couldn't recommend embrace and phil enough. Great company and great customer services

February 24, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave your first ever review. It means a great deal to us. We are thrilled to hear how well Phil supported you with your initial mortgage and your renewal. He always works hard to make the process as smooth as possible and your kind words will mean a lot to him. We truly appreciate your recommendation and are grateful for your trust.

Rated 5 out of 5 stars

Stress free experience

Lois has been great organising my mortgage.
She's been professional yet friendly which has made this part of the process completely stress free. Lois has communicated updates with me regularly, ensuring I understood everything and has been there for any questions I needed answered, with prompt responses. I highly recommend Lois 😀

February 24, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that your mortgage process was stress-free! It's great to know the updates and clear communication from Lois were helpful, and that all your questions were answered promptly. Thanks for the recommendation!

Rated 5 out of 5 stars

Met with Andy yesterday and he was so…

Met with Andy yesterday and he was so friendly and welcoming. I was extremely nervous about the appointment as I've never done anything like this before but I felt comfortable straight away and he was brilliant with my disabled little boy who was quite upset at the time. We managed to make good progress despite little one being very noisy. I'm very hopeful that after our meeting things are moving in the right direction. Highly recommend his service, I wish I had seeked his help sooner. Thank you for helping us.

February 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for sharing this lovely review. We’re delighted to hear that Andy made you feel comfortable and supported, especially when you were feeling nervous. It’s wonderful to know he helped create a welcoming environment for both you and your little boy.

We’re really pleased to hear you feel things are now moving in the right direction. Your recommendation means a great deal to us, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Amazing customer service

Hardip was very helpful, friendly and nothing was to much trouble. It is our first time purchasing a property which can be stressful but Hardip made the experience much more bearable.
Highly recommend.

February 19, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support Hardip provided was helpful during your first property purchase. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

Lois at EFS was superb

Lois at EFS was superb when it came to handling our mortgage. Everything was a smooth as you like and we never felt stuck or afraid to ask questions. She explained everything very thoroughly and advised us with the right steps we should take being first time buyers. Again we would like to thank Lois for her time and effort in guiding us through this whole process.

February 18, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review!

We’re really glad to hear that Lois made your mortgage journey feel smooth and stress free. As first time buyers, it’s completely normal to have questions, so it’s great to know you always felt comfortable asking and that her clear explanations helped you feel confident at every stage.

Your kind words about her guidance, time, and effort mean a great deal.

Thank you again from all of us at Embrace!

Rated 5 out of 5 stars

Great service really knows her stuff…

Great service really knows her stuff and where to make savings excellent advice

February 2, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you found our service helpful and that our advice helped you save money. We appreciate your positive feedback.

Rated 5 out of 5 stars

Salim is professional, efficient & friendly...Highly recommended!!!

Salim is professional, efficient & friendly whilst giving financial advise for my BTL property portfolio finding the most competitive mortgage deals on the market & giving professional advise to help me expand my future property portfolio...Highly recommended!!!

February 17, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share such a fantastic review! We’re delighted to hear that Salim provided professional, efficient and friendly support while helping you secure competitive mortgage options for your BTL portfolio.

We’re proud to have advisers who are committed to offering high‑quality guidance and helping clients make confident decisions for both their current and future property investments.

If there’s anything more we can support you with as you continue to grow your portfolio, we’re always here to help. Thank you again for the recommendation!

Rated 5 out of 5 stars

Smoothest Process Ever

Salim at Embrace was everything anyone could want when buying a property. Salim's communication with us and people involved in our process was 100% spot on everytime,he was on the ball, and so easy to get on with. Our process was quick and smooth, and he relieved our stresses completely so we had the best experience we possibly could. We would highly highly recommend Embrace Financial Services.

October 10, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for sharing such a wonderful review. We’re really pleased to hear that Salim made your home‑buying journey feel so smooth and well supported. His clear communication and proactive approach mean a lot to our clients, and it’s great to know he helped take the stress out of the process for you.

We truly appreciate your recommendation and are glad you had such a positive experience.

Rated 5 out of 5 stars

Andy white was a pleasure to work with

Andy white was a pleasure to work with. Out of everyone we dealt with regarding our house move, andy was by far the easiest, friendliest and most professional person we came across. His quick replies and his helpful attitude was amazing. Thanks again andy! We will definitely be recommending you!!

February 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Andy made your house move a smoother and more positive experience. He takes great pride in being responsive, friendly, and professional, so your kind words mean a lot.

We truly appreciate your recommendation and are thrilled we could support you during such an important time. If you need anything in the future, we’re always here to help!

Thanks again, and wishing you all the best in your new home!

Rated 5 out of 5 stars

Andy helped me with my mortgage

Andy helped me with my mortgage. He made the process really simple and straightforward forward. I wouldn’t have thought to get the house revalued without him recommending.

January 5, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for leaving such a positive review. It’s great to hear that Andy was able to guide you through everything with ease and provide the support you needed throughout the process. Thank you again from all of us at Embrace!

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