EMA Patient Transport Reviews 292

Justin and Pete were so caring and treated my 91 year old with total respect. Mum had a broken hip and leg, they handled her transfer to a stretcher from her bed with unbelievable kindness and care tr... See more

Neil and Steve H recently transported my 99year old mum, who has been bedridden for two years, to a care home. They were both incredibly good at explaining to mum exactly what they were doing and re... See more

Very kind paramedics, Justin & Sophie. They were very kind & patient especially having to wait an hour for hospital discharge. It was a Long drive, 6hrs in slow heavy traffic but were always calm. The... See more

Excellent service, 2 hour trip with potential difficult Alzheimer’s relative, dad arrived happy and made the transition so much easier to the new care home. Truly thank you as we were very worried how... See more

EMA provided an ambulance, at very short notice, to help my mother move when she was too weak to even sit up. The friendliness, care and professionalism of Steve and Neil was exemplary. They were chee... See more

Thank you so much for transferring out 89 year old mother from Dorset to Suffolk. The crew were so careful, reassuring and encouraging to her. It was long way through Friday traffic but they stopped... See more

Sam and Amanda did a great job getting mum back home after her break away. They were reassuring, professional and kind. Mum felt safe and happy throughout the tricky negotiations of flights of stair... See more

I was knocked over on a zebra crossing and had multiple injuries. I had to go to a rehabilitation centre for assessment for my injuries and Jonathon and Samuel of Ema patient transport were sent to ta... See more

Justin and Sophie were fab. They called when on their way to update me. And when they arrived where professional, calm and incredibly warm to 2 very scared and mobility challenged 92 year olds. I have... See more

Wonderful experience with Megan and Pete today. They went over and above in helping us when my husband suffered a nasty falling the garden. They arrived very promptly ,Megan did an exemplary job in p... See more

Needed a stretcher transfer for my elderly mother to move to nursing home for respite care. EMA made it very easy to organise and had good availability. The crew arrived a perfect 5 mins early (so no... See more

EMA Patient Transport transported my Dad from Somerset to Milton Keynes. They kept me updated on arrival times and looked after my Dad with great care. We really appreciate everything they did on the... See more

Booked EMA to transport my 97 year old mother from Exeter to Camberley. Easy to book, phone calls answered and helpful information given. I considered the price to be reasonable given the distance. Ph... See more

I had to arrange patient transport for my parents to attend a hospital appointment . My initial contact was with Lisa and then later with Michelle . The whole process was very simple and arrangements... See more

Sophie, Steve H and Allan were very kind and reassuring whist moving our dad to a care home. They had to navigate some difficult stairs but made the move very smooth. Would definitely use the service... See more

Amazing service from the very beginning. No question was too silly, very clear information given, very quick service. The ladies driving and caring for mum were fantastic and delivered her home saf... See more

We were very nervous about putting our trust in a private ambulance company to transfer me from the John Radcliffe hospital in Oxford to the Chelsea and Westminster in London . We chose Ema based... See more

I made the difficult decision to transfer my elderly mum from her care home to a home near to me - a 3 and 1/2hr journey. My mum has dementia and limited mobility so was very very distressed/disorient... See more

Sophie and Pete were so kind and patient transporting our mum from Kent to Dorset. They were extremely professional and supportive. Highly recommended. They arrived on time and made her comfortable i... See more

EMA Transport recently moved our grandmother from Truro to Guildford. We found them to be outstanding, they provided a high level of care and treated her with respect and ensured her dignity throughou... See more

Punctuality is key in all matters and EMA's vehicle was on time at both parts of the journey. The crws were attentive and helpful and my father enjoyed his travel with them. He's a regular user of NHS... See more

For the most part we were delighted with the service provided by EMA, and in particular the support crew of Steve T and Pete, who were attentive and professional throughout. Our only disappointment w... See more

The Company is great, from the time of booking, staff and paramedic crew. On time for picking up and returning…. They were very attentive and patient. Definitely put my mind at ease , transporting... See more

Wonderfully helpful and kind from start to finish. Helpful on the phone initially, let us know in advance on the day that the were nearly there to collect dad. Very calm, professional and friend... See more

A fabulous, highly professional service with a caring and welcoming team. The standard of equipment was extremely high and comfortable. Arrived on time with a pre call. Transferred to nursing home 70... See more

The lady in the office couldn’t have been more helpful when I made an initial enquiry and then when I booked. The team that came were absolutely lovely - we were transferring my 97yr old stepfather t... See more

Yesterday we moved my mum between care homes 3 hours apart. She is 91 with Alzheimers and in recovery from breaking an ankle. We could not praise Paul and Steve enough for making this experience (whi... See more

I was extremely happy with the service I received from EMA Patient Transport. It was a very long journey for my 92 year old mother but the drivers were very professional and kind and she said the time... See more

Sam and Julie transported my dad how suffers with dementia to his new care home. It was quite emotional for him and the family and they were very patient, kind and calm which made him feel very safe.... See more

Sophie and Allan were extremely kind, caring and reassuring. They helped to move my father in-law 3 hours across the country to a house on our road back in June. He was oxygen-dependent and anxious, b... See more

I contacted EMA to arrange a private ambulance for my mother from Heathrow airport. We received a first-class service from the initial contact with the office to the drop-off. Michelle handled the... See more

Jonathan and Amanda transported my dad from Barnes to Battle and throughout were friendly and made sure from picking him up to dropping him off that everything ran smoothly. We could not of asked fo... See more

Trusting strangers with transporting your parents 25 miles is a big worry. Starting with the phone to confirm they would be on time to meeting Pete and Justin in person we were put at ease. They an... See more

I used EMA to move my mum from her home to a carehome. It was an extremely emotional and stressful time. Julie and Sam could not have been kinder or more lovely. They were patient, so gentle and... See more

I was impressed with the admin and communication process before, during and after the transfer. The ambulance arrived on time despite having to travel 2 hours from their base. The two operatives were... See more

At our most stressful time, transferring our mum to her care home for respite care, your drivers were incredibly helpful and sensitive, cheerfully arranging her transportation. It was an efficient and... See more

I used EMA’s services a few times to assist with transporting my son including carrying him up and down from his bedroom on the second floor of our house. The team was very friendly, careful with my s... See more

Absolutely brilliant service. To go to Wiltshire and bring down a frail elderly man to a nursing home was an amazing service. Made Peter at ease and supported us all at his home and was in no rush . I... See more

This is what my mother would like to say. “I am a 92 year old with no mobility, yesterday this wonderful company carried me down two flights of stairs, through a corridor, through a shop doorway o... See more

Arrived early. Very professional. Unhurried and calm throughout. Only a short journey but everything was done properly and with all the focus on the patient. very happy with service. I would definit... See more

Friendly and efficient service. Arrived on time, to collect and move my mum from a care home to another one in Sussex. Long drive, but very considerate of my mum and her welfare. Thank you from us as... See more

Thank you so much to Sophie, Pete and Steve T, for your care and professionalism in the transportation of my step father back to his home from his respite care. This is the second time I have used thi... See more

Booked EMA to transfer my elderly frail uncle from Dorchester Dorset to Bramley Hants on the 28/8/25, Justin and Pete were absolutely fantastic with Peter and myself. Thank you so very much for your k... See more

I needed to move my elderly mother from her second floor flat and transport her to a care home. The situation was urgent, but unfortunately our lift was out of order so it was impossible for me to mo... See more

I had the pleasure of meeting Sam from EMA patient transport services and to show him our care home in Sutton, Belmont House. Sam was extremely professional and polite throughout, explaining their ser... See more

l booked an ambulance to take me from a care home in Westgate to my home in Ramsgate.I had been having a very bad time in the home and just wanted to get back home. The driver and his assistant were w... See more

The ambulance turned up on time and the crew were absolutely top class. It made what could have been a very difficult day much easier on the patient and the Family. I would highly recommend this ser... See more

I had the pleasure of meeting Sam on Friday to discuss the EMA patient transport services and to show him the facilities at Bournview Care Home. Sam was extremely professional and polite throughout ou... See more

Thank you so much for your amazing care and kindness in transporting my step father to his care home. I’m so sorry I can’t remember the names of the three wonderful people in the team but wouldn’t hes... See more