Eis.de® Reviews 21,517

The cheap stuff can break fast and especially the stuff for bondage i would buy somewhere with higher quality but otherwise i think it is a very good shop

Fast and easy transaction. Everything was done privately.

Never had a problem with them. Discreet packaging, fast delivery, amazing toys, great pleasure. 🤩

Everything went great 👌. Fast delivery and great peoducts

I like this store

Have sent an item back as its broken ,and am still waiting for a replacement, that was a while ago , have written emails etc etc however no reply .

Seems to be not very serious .

Great company, discrete package delivery and high quality goods. I highly recommend this company.

Products are described correctly and the delivery well organized. There were no mistakes with the order, invoicing or any other important detail.

Nice nice good

Company offers great pricing with great products We enjoyed our Mystery Box!

Recieved opened product(not new), contacted helpdesk, all went smooth, i was asked to send back the product, i asked Weather i will recieve refund for shipping, they answered in the way i was assured, but then they said i returned a product not for warranty but as a customer return so i will not have cashback for shipping. Absolute madness, i payed 3x cost of shipping (or more) just to get product i ordered.
Customer service is none, not helpful, and will not try to understand you but to just tell you to F off, and not care for their mistake.

I’ve been a loyal EIS.de customer for years and never had major issues — until now.

For the first time, I used a parcel forwarding address. I entered the full, correct shipping info, including a critical ID number needed for delivery. Unfortunately, EIS.de’s system cut off part of the address, which made the package undeliverable by DHL. The mistake was not mine — it happened during EIS’s label processing.

When I contacted support the day after the failed delivery, I was told:

“Unfortunately, we cannot offer a new shipment in this case. If you still need the desired items, you will have to reorder them through our online shop.”

I explained that my original order cost €102.70 thanks to a well-timed discount. The very next day, the same cart cost €234.82 — that’s a price difference of €132.12, due to a system error on their end.

Despite this, they refused to reship or match the original pricing. Instead, they offered only:

“Due to the circumstances, I am offering you a voucher worth €10.00 for a future order.”

They also said:

“We can only offer our extremely low prices… if we handle our processes using strictly standardized and unchangeable procedures.”

But what’s the point of “extremely low prices” if the customer loses them due to a system failure?

What upset me even more is that my partner and I — both students — spent hours browsing the site, carefully selecting items and waiting for the right combination of discounts to afford everything we wanted. It wasn’t just a random order — it was something we planned and looked forward to.

Now we’re left with nothing, and we’re being told to start over and pay more than double.

Honestly, I expected better treatment and more accountability from a company I had trusted for years.

Order number e0097145301

Update:
Customer support has replied several times but still refuses to take responsibility for the issue, despite it being caused by their system omitting a key part of my shipping address. They’ve blamed DHL and offered only a €10 voucher, while the price difference due to their error is over €130.
Still no resolution. Very disappointing.

Ja alles mega

Package arrived damaged with missing items, I'm am being ignored by customer service, they are unreachable!. A company is measured by it service, Eis.de has none. I don't recommend

Good quality. Good prices.

Amazing Shopping Experience, Greate Collections of the product and take care of every aspects of orders. Just small improvement should be done on return policy and clarity to make it more customer friendly.

Good prices and products!
Also easy and fast delivery

Good quality of products and fast delivery