Duncan Yeardley Reviews 186

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and efficient. Many people highlight the exceptional customer service, noting that the team is responsive, communicative, and genuinely caring throughout the entire journey. However, some people were dissatisfied with the company's handling of tenant issues, specifically mentioning issues related to property access and support, and a lack of communication regarding safety and comfort.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and dedication. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently report exceptional and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Duncan Yeardley have been fantastic right from our first meeting with Marney. We started our house selling journey with Purple bricks but had nothing but issues. Since switching over to Duncan Yeardle... See more

Rated 5 out of 5 stars

From the outset, it was clear that Duncan Yeardley have excellent insight into the local property market. Tom was knowledgeable and practical and took the time to find out what we were trying to achie... See more

Rated 5 out of 5 stars

House hunting can feel quite overwhelming and stressful 😩 …however, I stumbled upon a lovely property that was managed by DY. I called the main line and had the opportunity to interact with two l... See more

Rated 5 out of 5 stars

Right from the first meeting the service was professional, polite and friendly. Throughout the process we were kept informed of progress/actions and sale proceeded with out any hitches. Marney always... See more


Company details

  1. Real Estate Agents

Written by the company

Welcome to Duncan Yeardley, an independent, family-run and multi-award winning estate agent successfully selling and letting property in Ascot and Bracknell.


Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

LETTING SERVICES

DY manage a rental property on our behalf and are always professional. Michelle has gone the extra mile to ensure a smooth relationship between ourselves and our tenants. We cannot thank her enough for her professional approach and expertise.

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Service During a Challenging Situation

I don’t usually leave reviews, but I felt this one was genuinely deserved.

Jan Stamp has been absolutely instrumental in helping us navigate a fairly challenging situation with our rental property. There were a number of ongoing maintenance issues that required coordination between different parties, and throughout the whole process she remained patient, responsive and solution focused.

What stood out most was her willingness to step in and take ownership when things weren’t progressing as they should. She kept communication clear, followed things up consistently, and made sure we weren’t left in the dark, which made a big difference during what could have been a very frustrating experience.

It’s not always easy managing expectations on both sides, but Jan handled it professionally and with a calm, practical approach that helped get things moving again.

Really appreciate all the effort and support, it didn’t go unnoticed.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I’ve appointed Duncan & Yeardley on numerous occasions for both sales and lettings, and they have always been highly professional and proactive.

A special mention to Liam from the lettings team and Adele from sales — both have been fantastic to work with. Highly recommended!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and professional to deal with.

Great work from the Tom, Wiktoria and the team. Special thanks to the progressions team including Karen and Rebecca who made it so easy for the sale to advance and prevented it from stalling.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless process

Our experience selling our father’s property with Duncan Yeardley was exceptional from start to finish. Tom Major managed to initiate the buyer process even before the house was officially listed, leading to a smooth 3-month completion. Tom was incredibly thorough, ensuring every piece of paperwork was explained, and no question went unanswered. We cannot recommend Tom and the team highly enough.

February 26, 2026
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Rated 1 out of 5 stars

0 customer service

I contacted the agency via email to visit a flat in Bracknell. I was called by an agent called Vivien, however as I was driving, she told me she would text me instead. Indeed she did and I replied to her including all the info she needed. 3 days on I haven't heard back from her. I qualify as my salary is sufficient and I do not have bad credit or credit cards for a matter of fact. I feel dumbfounded that I was not contacted again and I certainly will not be calling them.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have been impressed with Duncan Yeardley

I have been impressed with the service provided by Duncan Yeardley so far in this house selling journey, having just accepted an offer on my property.

During the initial meeting, options were explained clearly and I felt that the marketing process would be effective. I accepted an offer shortly after the property went on the market.

The member of the team dealing with the sale has been consistently informative and supportive, with swift responses to messages.

The whole process of entering the housing market can be quite daunting: Duncan Yeardley make you feel as though you are in safe hands.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with Marney at Duncan…

Very happy with Marney at Duncan Yeardley as not only has she secured me a great offer on my house within a month of marketing the property.

She has also shared consistent and constructive feedback and offered acceptional customer service.

I would 100% recommend Marney at Duncan Yeardley as my first choice agent in Bracknell.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Duncan Yeardley have been fantastic…

Duncan Yeardley have been fantastic right from our first meeting with Marney. We started our house selling journey with Purple bricks but had nothing but issues. Since switching over to Duncan Yeardley every stage of the process has been smooth and efficient. They had our house listed and sold within 4 weeks. Wiktoria and other members of the team negotiated the sale of our property smoothly and stress free. Every member of the team that has been involved in the process has been fantastic. I can't recommend Duncan Yeardley highly enough! Thank you all so much!

December 9, 2025
Unprompted review
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Rated 5 out of 5 stars

EXCELLENT SERVICE

Liam has been brilliant regarding our letting process. Making it completely painless - he has been constantly available to help with any concerns and has gone the extra mile to help the process along.
The service provided by Liam and Duncan Yeardley has felt personal and bespoke regarding our requirements.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service with support.

Right from the first meeting the service was professional, polite and friendly. Throughout the process we were kept informed of progress/actions and sale proceeded with out any hitches. Marney always rang back if not available and was helpful throughout the process with any queries/questions we had. Overall a smooth and easy transaction.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

On our way to get our first mortgage

On our way to get our first mortgage .
Starting with a lovely presentation of the house and then through arranging the mortgage , we received a great service from Anastasia Davis and Wiktoria , so thank you and a big well done girls

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

DY Ascot - Jack Burghart

I would highly recommend DY, particularly Jack Burghart, who delivers an exceptional calibre of service. He strikes the perfect balance between being attentive and genuinely consultative, always focused on understanding exactly what we need. His communication is consistent and timely, keeping us fully updated throughout our search. For someone so young, he demonstrates remarkable poise, insight, and professionalism. A standout representative who truly elevates the property-search experience.
Sonia

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience

It has been a pleasant experience on the phone and showing around the properties. Was able to answer many of my questions. Thank you :)

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend Duncan Yeardley

DY recently sold our family home and I would like to thank Karen, Rebecca, Callum and the rest of the team for their professionalism . We had a few delays on the way but DY got the sale through, many thanks

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Sale

Got at offer from the first viewing which we accepted! Marney has looked after us and done a great job so far!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant team

As a returning client, I have had another fantastic experience with Duncan Yeardley ( Ascot branch). The team have been so dedicated, professional and helpful throughout the process from marketing the property and arranging viewings, through to liaison with the buyers following an offer being made. They always went above and beyond and communicated swiftly following viewings to give me feedback. Special thanks goes to Adele, Jack, Bradley, Rebecca and Karen. You make a great team and I would thoroughly recommend you to others.

October 20, 2025
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Rated 5 out of 5 stars

Great job selling our house from DY Ascot

We decided to use Duncan Yeardley as they seemed to put lots of effort into the sale of each property. Bradley ran us through their process and what to expect and we were impressed so signed them up. The whole team visited our house soon after so that they could familiarise themselves and that seemed a great thing to do, all staff positive and very interested.
Communication was good throughout the viewing period, and when we got an offer Jack was great at communicating with the buyers and reaching an agreeable price.
Overall a good enthusiastic team who certainly appear to be well lead and with great individuals, highly recommended.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Professional team

Anastasia, Wictoria and Karen were part of the great team at Duncan Yeardley that managed my sale. They were proactive and professional in all their dealings with me, coping well with the issues that arose on the selling journey. They were a pleasure to deal with.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, thank you Michelle!

I received a great service from the start of my tenancy to the end (3 years). Their online tenant portal made the commencement process and document management really straightforward. Michelle looked after us really well during my time at the property. Always responding quickly and actioned any requests. Was very polite and lovely to deal with. Really appreciated the experience and was certainly able to enjoy a peaceful tenancy. Thanks again!

September 26, 2025
Unprompted review

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