DNBC FINANCIAL GROUP LIMITED Reviews 65

TrustScore 3 out of 5

2.8

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Rated 3 out of 5 stars

I have been with the bank for some years now and found them really dast and efficienct. This time now outward trabsfer has been delayed but noone is talking to me. Emails sent to transition team an... See more

Rated 3 out of 5 stars

Hi There, MY or AKG Consultings biggest problem with DNBC is the lack of USD accounts! The other problem for AKG is that the Authy App does not allow phone numbers from various countries to register,... See more

Company replied

Rated 1 out of 5 stars

Do not work with them !! To open account and receive you as customer they do verry quick work , but after when discover their fees and they change rules of trasfert every time , and when you want to c... See more

Rated 5 out of 5 stars

I wanted to open a personal account. I found DNBC FINANCIAL GROUP. I got in touch, and thanks to Miss Sally Ho, who was very kind and cooperative, I opened the account in a few days. With an account... See more

Company replied

Company details

  1. Bank
  2. Business Administration Service
  3. Financial Institution

Written by the company

We provide the best payment platform as well as worldwide money transfer service. DNBC Financial Canada LTD can assist you with different payment methods, whether it is a personal account or a business account. Sepa and Swift quick and efficient payments worldwide. Wherever you go, DNBC will do our best on your journey.


Contact info

2.8

Average

TrustScore 3 out of 5

65 reviews

5-star
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3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service from Sally Relationship manager

I have nothing much to review since they have provide enough.
Facing some issue and confusion while opening the account with all the guidelines.
the 5 stars all to the DNBC Financial Europe UAB, member of DNBC Financial Group™, her name is Sally Ho (Ms.) Relationship Manager for opening my boss's Personal Account. She is very professional and guide me step by step patiently to complete the registration and all steps ahead. She even replied me during weekend. She always replied me with answer and always ask me to get back to her if i have any problem. Excellent, professional, and she knows her product well. she even assist me with corporate's account which is not part of her job. Thank you Sally.

December 21, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you for your feedback! Appreciate it!

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Rated 1 out of 5 stars

BIG SCAM EVER!

I applied here after got many emails and advertising about: DAMN THE DAY I JOINED!!
First of all i was reached by a chinese crafty lady, with an horrible character and not polite at all: she obliged me to make some very strange operations not due (if you receive 1000 euros you have to generate three operation linked to this in order to see your 1000 euros, but this is only created to justify their absurde regulamentation!)
I only have got a payment from one of my clients and after that they Blocked my account with stupid excuses (i have see many other clients getting the same treatment) and now they propose to send back money on the account but MINUS 1000 euros for violations. WHAT VIOLATIONS??? They never explained!
The Relation Manager blocked me on Whattsup and phone after i told her the Lituanian lawyer to start lawsuit against these imposteurs.
Don't apply with these chinese scammers!!! NEVER!

Let's take a look to their email they use to scam:

Dear ******,

I hope this email finds you well.

We are writing about your payment activities recently.

Please acknowledge that you have violated some of our term of service based on CURRENT ACCOUNT - GENERAL TERMS - Section 3 - Closing your Account :

CURRENT ACCOUNT - GENERAL TERMS
dnbcf.com / info / current-account-general-terms

We found that your account violated our DNBC Financial Europe Tos .

Please kindly provide us with your external account details. Kindly note that the closure fee is 1000 EUR for an account under 1 year operation. Please note that the account which must be under your name or your company name:

Kindly provide us the detailed external account below:

Beneficiary name:
IBAN:
Bank name:
Bank address:
SWIFT code:

I am looking forward to hearing from you soon.

Sincerely,
Anna Nguyen
Thank you and Best Regards.

Back-end Office

DNBC Financial Europe UAB, member of DNBC Financial Group™

**the answer they put it's ABSURDE! SEE THIS PEOPLE IN WHICH WAY IS STOLEN MONEY AND PLEASE DO NOT OPEN ANY ACCOUNT WITH THESE IMPOSTEURS!!!

December 18, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Please note that you submitted fake Renewed Passport so we have to block your account. Thank you.

Rated 4 out of 5 stars

So so I mean

So so I mean, stop right the you get what you paid for, I do not want to use OTP option for my account but they cant fulfill that request due to maximum privacy safety. Kinda annoying but well, whatever.

December 17, 2021
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you for your feedback, we will keep trying!

Rated 5 out of 5 stars

Got introduced to open a business…

Got introduced to open a business account for my BVI company to save some transaction fees due to internal accounts. Process took no longer than 4 or 5 days, pretty happy about their fast response.

December 17, 2021
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you for your feedback!

Rated 1 out of 5 stars

Chinese scammers with a Lithuania…

Chinese scammers with a Lithuania license.
Block the outgoing funds with tons of excuses, but you can continue to get funds in.
And if you want to close the account, they don't close it, they continue to ask useless questions and documents.
They were trying to extort me the signature for some extra fees, like 5000€ for each recall received.
They always change a domain and website, but it's always the same scam!
I involved the Bank of Lithuania, my local lawyer and now the police too.

December 14, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Hello Doreen,

Kindly note that DNBC Compliance team has been working on your case and we must comply with the Central Bank's policy. Thank you for your understanding.

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Rated 4 out of 5 stars

Lovely poly DNBC

Lovely poly DNBC! Best to open a Business Account with them because they allow offshore companies to opt out best tax my dear friends. Plus, very on point when it comes to customer service, 11 out of 10!

December 7, 2021
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you Cemil for your feedback!

Rated 4 out of 5 stars

They know how to make you please

How to start? 99 EUR per month for service fee is not cheap y'all. I wanted them to just 60 EUR a month and they accepted my request. Pretty satisfied and they even invited me to review here, surprised to see email straight from you Trustpilot but because this company offers me big money in and out plus monthly fee is cheaper. I am ok, but will stay for 3 months to see if they can keep up good job.

October 12, 2021
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you for your feedback!

Rated 4 out of 5 stars

ENOUGH JOB

I do not really have much to review since they just provide enough. Just plain wire transfers and they charge you money out of it. Nothing else, no loans or no credits being used.

Should have been 3 stars but 1 more star since they do keep up with me - having trouble logging in and bugging them quite a lot.

October 11, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you so much for your feedback!

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Rated 3 out of 5 stars

Need Spanish Customer Spoke Person

Goods and Bads:
Allow crazy amount of money of a lot to be sent but submit documents, sent 700,000 EUR to my start up company well done.

But Customer Needs Attention because No English good, needs more Spanish Speakers

September 13, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you so much for your feedback. We will improve better for your banking experience!
Muchas gracias por tus comentarios. ¡Mejoraremos mejor su experiencia bancaria!

Rated 4 out of 5 stars

REMOTE PROCESS

Because I live in Denmark and all my documents were ready, the process took less than 5 days and I was able to open my account remotely. Easy steps from completing the application, submitting my first funding, short interview to confirm my identity. The final step is to submit my physical documents to the HQ in Lithuania. Not as rigorous as my colleague had mentioned.

July 16, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you Hans!

Rated 3 out of 5 stars

Function ok

Had a personal account first, ok with the service provided and now opened a business account. I deposited 3000 Eur to activate my business acct and was able to transfer 200,000 USD to my client in 6 days- not a fan but B2B transfer. We all know.

June 22, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Hello Robert,

Thank you for your feedback, appreciate it. Glad you like our banking service and we will try to our best to keep you as a valued client!

Rated 3 out of 5 stars

3 stars is suitable for DSBC

3 stars is suitable for DSBC. Fast opening time because my company has only 1 legal entity (myself as Director and Owner). They gave the result and requested me to make the 3000 EUR deposit within 15 days timeframe. Afraid at first but after searching and reviewing on various review sites, I decided to trust DSBC. My account was activated only after I completed a Skype Video to show my passport. I really disliked it but I agreed with it anyways. Running smooth so far with all money flow in and out. Just DO NOT LIKE how their procedures are.

May 14, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you for your feedback!

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Rated 3 out of 5 stars

Does the Job

I was introduced by my brother - banking with DSBC for over a year running his startup shipping company. I just incorporated a new company in Belize and wanted to have a bank account opened within 1 week timeframe. Yes, it happened after depositing 3000 EUR through Transferwise. We’re able to transfer 67,000 EUR to my partner in 3 days(required to submit a lot of supporting documents but it is a big amount of money thou - 2 star minus for that.)

May 9, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Thank you H. Ngo for your review, appreciate it. We understand that supporting documents are required to every single transaction but it is needed to ensure safety for all clients. We will do it better to make sure you experience the best customer service as well as best banking service. Thank you again.

Rated 4 out of 5 stars

Good if you do big transactions

This company is specialized doing B2B transactions only, so you only want to work with them if you do 15k EUR transaction each time (SWIFT + SEPA enabled). Lithuania Office but operating mainly in Singapore which suits my business purpose (activities in ASIA) so I get support right on time.

May 2, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Hi Lynn,

Thank you for your feedback, appreciate it! We will keep trying to deliver the best service to all clients!

Rated 1 out of 5 stars

they are not a bank or a payment service

And so this is the first post that I publish about this payment system. There will be more next ones, please immediately apologize for your poor English.

- Registration:
Everything was done normally ,there are quite a lot of documents, this is normal if you want to open an account online .
- Registration completed :
They ask you to top up 3000 thousand euros , which was a surprise for me because no one says this at the initial stage , in the end you throw 3000, because they promise that this is just the first payment for activation and you will be able to use them .
- Activation :
You receive a letter in which you are told you are well done , and on your account as if there are your 3000 thousand, but also as if they are not there, and you can use 1600, and the rest of the money they put in the sanctuary, so that you God forbid did not spend your money.

In general, the scammers are classic, they go according to the scheme for at least a year and write off money .

You were charged 1200 at once and you think, well, OK .. it's not terrible, at least I will use this bank for a year, BUT :

-2 fa does not work , I personally find it very difficult to get into my bankin because the system says that the AC already has 2fa, and I have not seen the token in my eyes . And I have to wait 10 minutes before I see an additional window where there is an entrance by SMS.

I explain this to the manager for a week, they promise to sort it out, but immediately ask questions from which it is clear that they do not understand what my problem is.. and questions every 3 days..that goovrit that they completely spit, they took their 1,200 euros.

The next problem I encountered was that I had to create contracts for every payment, whether incoming or outgoing..

I send 200 euros, my recipient is waiting for Zhenya , I do not really enter the bank once again, because it is very difficult to do and it takes a lot of nerves and time, and in the end I realize that the money has not left, that they are waiting for something from me, that they would leave...

As a result, I believe that there are 10 people working there, that they do not have any automation,that everything is done by hand and therefore they have everything so long and not adequately, in no other bank I have not met such a number of requests to provide documents for absolutely every action .

After spending 2 weeks of time on them, I want to close this account. Will I get the money back and in what volume I will definitely write you here next review .

But they answered that closing costs 1000 euros, they make conditions on which it is impossible to work, so not an effective bank as much as possible, because they understand this, they make closing the account not profitable .

People DO NOT BELIEVE the positive reviews, these are 10,000% bots , they are a terrible bank, do not fall into this mousetrap ....

April 5, 2021
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Dear Valued Client,

We apologise for the issues that happened to you. We would like to explain some concerns that you mentioned above.

Firstly, the first deposit of €3,000 is mentioned on our public website in the corporate account FAQs number 18 and 19.
Link FAQ number 18: https://www.dsbcf.com/faq/how-do-i-open-an-international-bank-account-with-dsbc
Link FAQ number 19:
https://www.dsbcf.com/faq/is-there-any-extra-fee-associated-with-my-corporate-account-during-the-time-of-usage
Moreover, your Relationship Manager - Ms. Kara had provided you full information and requirements before you consented and signed on the application form.
We are pleased to confirm that this money would be in your available balance and can be used for any outgoing transactions.

The second point is that there is no extra fee associated with your corporate account during the time of usage but you would need to have a minimum amount of €1,200 kept in your account for an ongoing basis for payment of maintenance fees in 1 year. This amount will cover all your services, including a technical hotline, merchant account support, dedicated relationship manager, payroll services and many more that are available on our public website at corporate account FAQs number 19. Please refer to the link above.

In addition, according to PSD2 regulation, Financial Institutions have to apply the Two-Factor Authentication (2FA - Authy) to enhance transaction security for clients, and the Authy app is a type of soft token that is essential for your secured banking experience. If there would be some issues that happen during the login stage, please contact our customer service team via 24/7 hotline +370 5240 5555 or switch to SMS OTP as an alternative method. By the way, our Biometric login feature is available on iOS, therefore, you will experience another login method on your phone.

Last but not least, we comply with all financial activities to the Bank of Lithuania, and due diligence is a must but not long. The thing is that your transaction instructions were ordered on the 2nd and 5th April 2021 which are the public holiday in Lithuania (Good Friday, Easter), this means that the system did not work. However, DSBC Financial Europe team had already sent notification emails to all clients and published them on our communication channels including public website, social media, internet banking platform and DSBCnet App in advance. So we are so sorry for that.

We appreciate all feedback from our valued clients and we are improving our service quality every day to meet customer’s needs. Our team will always support you along the go and no worries. Just contact us by hotline +370 5240 5555 or email: support@dsbcf.com or live chat on our public website. We try our best to respond to you promptly.

Thank you so much.
DSBC Financial Europe team

Rated 1 out of 5 stars

Avoid those guys

Avoid those guys!
On website you cant find those terms !!

procedure to have a DSBC account: 

1. Account Registration
2. Document Submission
3. Compliance team will take a look at all of your documents and decide if you have passed the Pre - Approval Round. 
4. You will be required to make a funding of 3000 EUR into a temporary account. -> 1st funding is used to test for transfer route and satisfies the condition when account is activated and the balance has had min 3000 EUR.
5. Short 20 minutes online interview will be conducted for FACE RECOGNITION purposes.
6. CIF creating, you can receive money.
6. You are required to send Hard certified documents to our office in Lithuania.
7. Congratulations! You now have an official DSBCF net banking account with us!

We are running the background check on your documents. It takes around 2-3 working days on this step. 

It normally takes 5 days for another steps if we have your maximum support. 

After you passed the pre-approval round, you are required to make the fund 3000 EUR into your DSBC Temporary bank account, with 2 reasons behind that are:

DSBC wants to know where the source of the fund coming from? Is it reliable? Is it safe for later transactions your company makes without DSBC Finance team monitor? 

3000 EUR will also be the first monthly balance into the account. When you have an official account, this amount of money will be transferred to official account after deducting fees (if any)

Note: Please note that if either DSBC or client decides not to move forward with the final stage of opening the Corporate Account, we will refund 3000 EUR after deducting the fees (if any) within 5 working days.   

Moreover, I will explain to you what is included in the first funding (3000 Eur):

-1200 EUR will be blocked for under balance purposes and for securing your account and this money will be deducted as maintenance fee of 1 year if you closed your account under 1 year (but I don’t think we both expect that to happen).

- Minimum Balance will be 1800 EUR for Corporate Account

December 1, 2020
Unprompted review
DNBC FINANCIAL GROUP LIMITED logo

Reply from DNBC FINANCIAL GROUP LIMITED

Hello valued client,

For information regarding the 3000 EUR funding, please find it here on DSBC FAQs page, question 9: https://www.dsbcf.com/corporate-account/fees. Hope it helps, thank you.

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