DreamHost Reviews 7,936

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, often highlighting their ability to provide clear explanations. The customer service is frequently described as excellent, with many people appreciating the prompt response times and the efficient resolution of their issues. Consumers also note the overall quality of the service, finding it reliable and effective for their website needs. However, some customers have expressed dissatisfaction with the website's performance, citing recurring downtime and unstable operation. A few people also mentioned issues with customer support, experiencing slow responses, generic replies, or a lack of urgency in addressing their concerns. Additionally, some reviewers reported problems with email delivery and expressed concerns about the company's practices regarding WordPress hosting resources.

What people talk about most

Customer service

Consumers generally express high satisfaction with customer service, often highlighting the team's... See more

Website

Clients share ambiguous opinions on website hosting and management. Many reviewers express satisfaction,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the DreamHost support team for... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent support and seamless... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

A relatively tricky set of problems with two programs, the old, by now, unsupported Adobe Dreamweaver, my Website builder, and FileZilla, which had become my workaround utility to step in, where Dream... See more

Rated 5 out of 5 stars

After being alerted to an available PHP upgrade, I reached out since I run two sites on separate platforms. Support got back to me promptly. Andres reviewed both sites, determined the most suitable up... See more

Rated 5 out of 5 stars

I'm nearly three years in to having my website hosted by Dreamhost, and always found they have my back when tech stuff goes awry. I'm not tech savvy, so when my professional email address went down, I... See more

Rated 5 out of 5 stars

I have had a Dreamhost account for ten years. The customer support is knowledgeable and communicative. Dreamhost pricing is competitive and a great value for the hosting services they provide. I hav... See more

Rated 5 out of 5 stars

I run multiple websites as an amateur. I'm not very tech-savvy, but whenever I encounter a problem, the DreamHost support team always saves the day. They are quick to respond and provide clear explana... See more

Rated 5 out of 5 stars

I changed my URL setting in error, causing my website to shut down completely. Lindy from Dreamhost support responded within 20 minutes and spent more than an 45 minutes correcting my error as a cour... See more

Rated 5 out of 5 stars

Thanks Ces G! Correspondence was helpful, thoughtful, straightforward, timely, smart, polite, and on point. Helped me to navigate payment, and domain registration on a locked account.... See more

Rated 5 out of 5 stars

Our website recently gave everyone a 503 error. After a bit of research I was pretty sure what was happening and thought it was an issue on DreamHost side. The support person who responded was very go... See more

Rated 5 out of 5 stars

I've been hosted on DreamHost for many years, and have been in the web dev business for decades. I've always been super happy with both the service, uptime, and customer service. A couple of years a... See more

Rated 5 out of 5 stars

On Sunday, I transitioned four mailboxes on our registered domain from Google Workspace to Dreamhost. After a little bit of confusion, I reached out to the Dreamhost support team to help guide me. B... See more

Rated 5 out of 5 stars

Consistently outstanding service over the many years I've been a customer. The agents (and often the same ones) reply quickly. They provide a clear technical explanation, link to helpful step-by-step... See more

Rated 5 out of 5 stars

Lucas on DreamHost was very quick to respond to my question. I would recommend DreamHost to anyone, because you can't beat great customer service. That is everything.

Rated 5 out of 5 stars

I had a problem with a static business website. I could not make edits due to a configuration issue. I filed a support ticket on Sunday evening and it was fixed on Monday morning. I have used Dreamho... See more

Rated 5 out of 5 stars

My experience with DreamHost was fantastic. I was a looking for a free web hosting service for a tiny non profit. After providing the necessary documentation, EIN and the IRS determination letter, D... See more

Rated 5 out of 5 stars

I have been with DreamHost for 3 years in shared unlimited and now I contracted 3 more years with dream press 1. The service of the technical support is always quick, professional, and they always giv... See more

Rated 1 out of 5 stars

Scam service, I would give 0 stars if I could. You move your site to them and your site that has never had a problem with bots starts getting attacked by bots immeditely, because they are doing the at... See more

Company replied

Rated 5 out of 5 stars

I had a few problems with the updating of my website, but received a lot of very helpful advice. The response was fast and all in all very good. Thanks DreamHost!

Rated 5 out of 5 stars

The Dreamhost support team provided, as usual, great support to me when I was having an issue with my site. The way they handled the resolution of my issue was professional and courteous, providing... See more

Rated 5 out of 5 stars

The best host I've ever had. 10 year loyal customer. Even though a lot is changing with AI, any future time I have independent hosting needs, I will always choose Dreamhost.

Rated 5 out of 5 stars

I am not too experienced with maintaining my website. I have never used my thumbs on my phone so that should give you a good idea of my expertise. I was forced to fix my website after neglecting it fo... See more

Rated 5 out of 5 stars

I've hosted a number of websites on Dreamhost since the late 1990s. During this time, their Customer Suppprt Team has provided outstanding support for all my technical issues large and small. They a... See more

Rated 5 out of 5 stars

I recently moved from Shared Hosting Unlimited to Dreampress 1. The documentation is extensive but sometimes confusing. Each time I asked for help, I got a prompt and thorough reply with useful inform... See more

Rated 5 out of 5 stars

The response to my questions as a new user was quick, accurate and complete enough to get my sites installed and up and operational.

Rated 5 out of 5 stars

I have tried other web hosts and web builders. DreamHost is the best. A complete package and a great value. They also offer Professional Services. The support is outstanding! I highly r... See more

Rated 1 out of 5 stars

I have used Dreamhost for my email for a while now. The service is not great, I have had various different people try to fix an issue with no success. However recently I discovered that DreamHost is... See more

Company replied

Rated 5 out of 5 stars

The support staff always responds with detailed descriptions of the problem(s). This particular set of problems (with email) required quite a lot of back-and-forth, testing, re-testing, and so on in o... See more

Rated 5 out of 5 stars

Absolutely excellent customer service. Not only did they identify the issue but they fixed it for me. -And- they determined that I was paying for services that I did not need and suggested and... See more

Rated 5 out of 5 stars

The DreamHost team always walks me through whatever scenario I need help with. Solid response time and always friendly.

Rated 5 out of 5 stars

Great service, have used DreamHost on multiple occasions and would recommend it to anyone looking for web hosting. Customer service is excellent and does not give me the run around like others I have... See more

Rated 5 out of 5 stars

5 Stars for sure. Service is up 24/7 and there are many features that make really easy to create and maintain websites, databases and other resources. Support team is amazing, always fast and friendl... See more

Rated 1 out of 5 stars

Worst company to host a website. Never going back. The support is nonexistent and does not suit people in the UK. Very disappointed with the company and will not recommend it. Absolute cowboys . I hav... See more

Company replied

Rated 5 out of 5 stars

Dreamhost has provided me excellent hosting service for multiple years. Their online provisioning and management UIs are powerful and complete. On the very rare occasion I have submitted a support req... See more

Rated 1 out of 5 stars

Stil waiting for my money They are still responding with a lot of crap So dont ever trust this company And be carfull The are just trieng too still your money

Company replied

Rated 5 out of 5 stars

I've used DreamHost for several years to manage my professional website, and what I appreciate the most is the very straightforward account management interface, the equally clear website panels, and... See more

Rated 5 out of 5 stars

I lost a database due to hacking. There was not a backup. Friendly customer service helped me to solve my problems in a whim. Thank you!

Rated 1 out of 5 stars

I had a very disappointing experience with DreamHost. They charged my credit card immediately after I signed up, but shortly afterward I received an email saying that my account was not approved an... See more

Company replied

Rated 3 out of 5 stars

Dreamhost basically offers a good service and a nice support team. However, they have a problem regarding e-mails. Probably too much effort to not allow any spam to go through leads to many falsely p... See more

Company replied

Rated 1 out of 5 stars

Canceling is tedious and requires contacting support Edit: Leaving this up because they responded to this review & closed my account in about 30 mins, and I NEVER got a response on multiple support... See more

Company replied

Rated 2 out of 5 stars

I have been a customer of dreamhost for 20 years (since 2005), but for the last 2 years they have always come up with some extra cost (php extended support) that they have charged me every month, bu... See more

Company replied

Rated 2 out of 5 stars

I've hosted my sites with them for 8 years now. Customer support used to be part of your hosting plan. Now they charge you to even ask a question. I instead chose the chatbot customer service, and go... See more

Company replied

Rated 5 out of 5 stars

Quick response, very helpful with some complex questions regarding the setup of my website. Dreamhost still has the goods when it comes to customer service.

Rated 1 out of 5 stars

Very frustrating experience with DreamHost. I tried to buy a hosting plan, but the PayPal payment failed. Even though the payment didn’t go through, they still created an account for me with a pass... See more

Company replied

Rated 5 out of 5 stars

Had a complicated upgrade to take care of with a CMS that was not WordPress. They were able to complete the upgrade where I couldn't continue on and were able to answer my questions after finishing t... See more

Rated 5 out of 5 stars

Fast response to my questions, detailed information that was spot on. I was able to solve my problem with the support of the DreamHost team.


Company details

  1. #12 of 61 best companies in Web Hosting Company
  2. #101 of 246 best companies in Business to Business Service
  3. #10 of 27 best companies in Cloud Computing Service
  4. #2 of 8 best companies in Cloud Storage Service

Written by the company

Since 1997 DreamHost has helped entrepreneurs, bloggers, web designers and web developers the world over bring their dreams to life on the Internet. From domain registrations to web hosting and even powerful cloud storage and computing services, more than 400,000 customers trust DreamHost to be their online home. DreamHost is the best place to launch a blog, website, or web application into the stratosphere.

DreamHost: Web Hosting with Purpose!

Written by the company

We make sure your website is fast, secure, and always up so your visitors and search engines trust you. Guaranteed.
DreamHost helps you succeed on your terms. When you use DreamHost, our industry-leading resources, products, and services enable you to build your website on a solid foundation and grow it faster than you could anywhere else. Our custom control panel is easy to use and removes any headaches of managing your web hosting. We're fast, reliable, and full-featured. And our award-winning expert support agents are available 24/7 to help you through any technical issues you may have. With over 20 years of hosting experience, we have the undisputed know-how to help web designers and developers, bloggers, online businesses, and many more of all sizes make a positive first impression and impact on their customers and followers. What's more, because DreamHost is an employee-owned company, we're able to focus on the needs of our customers rather than first being obligated to the demands of public stockholders. We have a passion for ensuring your online privacy and security, and we embrace open-source. And because we're recommended by WordPress.org, you know we have the experts who'll make your WordPress site look professional and powerful! DreamHost is here for you!

No excuses money back guarantee!

If you're not happy with our standard web hosting service, we'll refund your money.

If you're not happy with our standard web hosting service, we'll refund your money.
Our standard web hosting plan comes with an unheard of 97 day money back guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreamhost has been indispensible for two decades

Dreamhost has serviced DiscussingLiberally-SaltLake.org for two decades.

We are a non-partisan public-policy study/action organization with 229 members from across the country that has made 68 policy recommendations to national and international decision makers – many of which recommendations have been surprisingly effective.

Our phpBB website currently has 2,936 posts and usually has 4,000-or-more people reading its information.

We would NOT be where we are today without Dreamhost!!!

John S. Karls
JD, Harvard Law School, 1967
Who's Who in American Law, 1988-2003
Who's Who in America, 1988-2003
Who's Who in the World, 1994-2003

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

A Complicated Upgrade Made Easy

Had a complicated upgrade to take care of with a CMS that was not WordPress. They were able to complete the upgrade where I couldn't continue on and were able to answer my questions after finishing the upgrade. Very responsive and informative in the process. So, very satisfied with the service I got.

March 3, 2026
Unprompted review
Rated 2 out of 5 stars

I've hosted my sites with them for 8…

I've hosted my sites with them for 8 years now. Customer support used to be part of your hosting plan. Now they charge you to even ask a question. I instead chose the chatbot customer service, and got the message, "One of our Technical Support Representatives will be with you shortly." I've been waiting 20 minutes. No signs of life.

March 10, 2026
Unprompted review
DreamHost logo

Reply from DreamHost

Hey there, Reg!

Thank you for being a DreamHost customer for the past 8 years—we truly value the long relationship you’ve had with us. We appreciate you taking the time to share your feedback regarding your recent support experience.

We want to clarify that standard technical support remains a core part of our hosting plans; we do not charge our customers to ask questions or receive assistance via our chat or ticket systems. While we do offer an optional callback service for a small fee for those who prefer phone support, our goal is to ensure every customer has access to help without barriers. We understand how frustrating the wait time you described can be, and we're sorry that your experience with our chat system didn't meet the high standards we strive for.

At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify your account and review your recent interaction with our team. Once we have that information, we’ll be happy to follow up and ensure your concerns are fully addressed.

We appreciate you bringing this to our attention and look forward to assisting further.

Best regards,
AA

Rated 5 out of 5 stars

Excellent support

I recently moved from Shared Hosting Unlimited to Dreampress 1. The documentation is extensive but sometimes confusing. Each time I asked for help, I got a prompt and thorough reply with useful information - as I have at other times too. I feel as if no matter what comes up they've got my back.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support

Outstanding Support, solved all my problems very fast and professional.
I received emails for all my issues very fast and very clear and understandable!

Thanks for your support and help 🙏🙏🙏

I recommend DREAMHOST to everyone that needs internet hosting or to purchase any other internet services like buying domain and email addresses to your business.

My rating is 5 ⭐️⭐️⭐️⭐️⭐️ !

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Worst company to host a website

Worst company to host a website. Never going back. The support is nonexistent and does not suit people in the UK. Very disappointed with the company and will not recommend it. Absolute cowboys . I have provided the evidence of my account . Please check, Also if you like to give me a call I put my number too. You can reach out to me . I closed my account hence you can not see it. I have added the reference number of my account. Please check. Not here to make a false allagation.

March 7, 2026
Unprompted review
DreamHost logo

Reply from DreamHost

Hey there, Bobby!

Thank you for taking the time to share your feedback with us. We’re sorry to hear about the frustration you’ve experienced and that our service did not meet your expectations, particularly regarding the support availability for your location.

We understand how important timely assistance is when managing a website. While DreamHost offers support options designed to assist our global customers, we recognize how concerning it is when that support feels out of reach. We would like to take a closer look at your experience to see how we can improve.

At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify your account and review your support history more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward a resolution.

We appreciate you bringing this to our attention and look forward to assisting you further.

Best regards,
AA

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with DreamHost.
They charged my credit card immediately after I signed up, but shortly afterward I received an email saying that my account was not approved and that I would receive a refund. However, when I asked them to explain why my account was rejected, they refused to provide any reasoning at all. The email I received was also quite rude and dismissive, which made the situation even worse.
To make matters worse, 3 days have now passed and I still haven’t received the refund for the amount they already charged to my credit card.
Taking a customer’s money first, rejecting the account without explanation, and then delaying the refund is extremely unprofessional and unacceptable. I hope DreamHost improves how they treat potential customers and handles situations like this in a more professional and respectful way.

March 4, 2026
Unprompted review
DreamHost logo

Reply from DreamHost

Hey there, Azeem!

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation has caused and understand how concerning it can be when your account is not approved after signing up.

In some cases, new accounts may not pass our internal verification checks. When that happens, any payment made during signup is automatically refunded to the original payment method. Once the refund is issued, it typically takes 3–5 business days for the funds to appear back in your account, depending on your payment provider or bank.

At this time, we weren’t able to locate your account details based on the information provided in this review. However, we’ve sent a request through Trustpilot for additional information so we can review your case more closely. Once we have that, we’ll be happy to double-check the refund status and provide any further clarification needed.

We appreciate you bringing this to our attention and remain here to help.

Best regards,
AA

Rated 5 out of 5 stars

They went above and beyond.

I had a lot of issues building my latest site because I needed to add various plugins that have not been 100% compatible. So I crashed my site a few times trying to get it right. The guys at Dreamhost went above and behind and stayed with me fixing stuff over and over. But they hung in there way beyond what their responsibilities call for and got me going. Big Thanks to everyone at Dreamhost.
Pappy John

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Been using Dreamhost for about 20 years…

Been using Dreamhost for about 20 years now, maybe longer. Back when I was an aspiring novice in college with dreams of making a million dollar website, I built my dreams on their platforms. Their customer service has gone above and beyond to help me through countless problems, ranging from configuration issues to helping me debug communications problems with my robotics projects. Their prices have always been fair, and their service has always been fast and thorough. I can't imagine using any other service.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Pro Services Team

The pro services team (Narav, Maitrey and Kanshika) we amazing, they helped with all of my needs and concerns with quick responses and persistent followup. Great experience. This is why I will continue to use dreamhost!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing host and free for nonprofits

Amazing host and they offer free accounts for Nonprofits! wow. This has helped our music/arts nonprofit in Seattle for many years now. Hosting seems quite fast and always reliable too. Have not had any issues in the 8 or so years we've been a customer.

March 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look