Deporvillage Reviews 442,500

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 4 out of 5 stars

Fast delivery, high-quality materials (I haven’t had a chance to try the new trousers yet) for a reasonable price. The trousers were covered in dust, or perhaps even magnesium. I have a nagging feelin... See more

Rated 4 out of 5 stars

Have read some not very positive reviews, mostly regarding customer service and related to the returns. My only complaint is related to unavailability of an item, that was in my order and I already p... See more

Rated 5 out of 5 stars

Great communication, punctual and careful delivery. Bag was well packed. The fact that the item was a different colour to that which was ordered didn't really matter, because it was close and is also... See more

Rated 5 out of 5 stars

I had been looking for a particular brand and style of trainer in a half size and found Deporvillage had them at a fantastic price. I was kept informed all the way through order to delivery. Thank you... See more

Company details

  1. Sporting Goods Store
  2. Activewear Store
  3. Bicycle Store
  4. Bike Accessories Store
  5. Outdoor Sports Store
  6. Running Store

Written by the company

Tu tienda de deportes online especializada en ciclismo, running y deportes outdoor. Te entrenamos compartiendo nuestra experiencia para ayudarte a conseguir todos tus objetivos.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

443K reviews

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Rated 1 out of 5 stars

Absolute scam

It is an absolute disgrace. After I was only sent part of the order—even though the order clearly includes two items and both were paid for—I was told that a mistake had been confirmed and that the missing item would be delivered. Now, after weeks, I received another message claiming that there was supposedly no mistake. This site is an absolute scam.

April 28, 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hello,

After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.

Best regards,

Your Deporvillage team

Rated 2 out of 5 stars
Deporvillage logo

Reply from Deporvillage

Hello,

We have forwarded your comments to the relevant department in order to improve our service and offer you the best possible shopping experience. Thank you for your cooperation.

Best regards,

Your Deporvillage team

Rated 1 out of 5 stars

Terrible experience with delivery.

Terrible experience with delivery.
Order 700979917 was placed on 23.04.2026 at 11 am with an urgent 24h HOME delivery option. Instead of 24h, I received it on 27.04.2026, and not at HOME, at the pick up point, which was pretty far away from my home.

April 27, 2026
Deporvillage logo

Reply from Deporvillage

Hi,

We are glad you received your order. We are very sorry for the delay and wanted to assure you that we have reported this incident to the shipping company to prevent it from happening again. Thank you for your understanding.

Best regards,

The Deporvillage team

Rated 1 out of 5 stars

Return process not fit for purpose

My shoes didn't fit and I returned them. I paid £95.66 for them but only got £76.74 back. They were collected from me by Deporvillage's collecting agent on 26 March and I only got my refund on 21 April. The whole process was intimidating with warnings issued that they might not refund me under a lot of different circumstances. The app was useless at tracking the return, my account would disappear and then reappear and still show my return as pending, ie not approved. I got no reply to any of my emails apart from general unhelpful standard responses. The website shows a way of contacting them but it doesn't work. The email to use was only disclosed when I opened the PayPal dispute website pages.

March 25, 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hi,

We want you to have the best shopping experience, so we recommend checking our return policy on our website before placing your order:
https://www.deporvillage.net/stc/return

Do not hesitate to contact us for any other questions.

Best regards,

Your Deporvillage Team

Rated 3 out of 5 stars

I received my Oakley sunglasses (Warm…

I received my Oakley sunglasses (Warm Brown -Enigma Ink) without the proper case. It’s quite disappointing, especially after spending €143 on the item and not receiving a case.

In comparison, other brands usually provide a proper case with their product.

April 27, 2026
Deporvillage logo

Reply from Deporvillage

Hi,

We have forwarded your comments to the relevant department to continue working on improving the shopping experience for our customers. Thank you for your cooperation.

Best regards,

The Deporvillage team

Rated 1 out of 5 stars

I strongly do not recommend this…

I strongly do not recommend this company. I ordered a jacket from them, and it was supposed to arrive on the 20th. Today is already the 27th, and I still have not received my order. I am leaving Milan today, but my package has still not arrived.

This is extremely disappointing and unprofessional. They completely ignore messages and provide no clear information about the order status. Their customer service is not responding at all. In my experience, this company feels like scammers and is not trustworthy. I would advise others to be very careful before ordering from them.

April 15, 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hello,

We're sorry to hear you've experienced an issue. We'd like to help you straight away, so if you could provide us with your order number, we'll review your case as soon as possible.

Thank you for your patience and trust.

Kind regards,

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