Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service a... See more
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Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... See more
Company replied
I would give a 0 if possible. This company has to either be deliberately deceiving people or hiring people that can't be real. They give generic responses or even make statements that directly contrad... See more
1) Shipping took forever, when I try to check with my order number on the Dankstop website it still says to watch in my email even though it finally arrived like a week after the site said. 2) I boug... See more
Company replied
Company details
Information provided by various external sources
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Contact info
Talmadge Road 330, 08817, Edison, United States
- www.dankstop.com
1.7
Bad
382 reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is aweful
This company is aweful!
Terrible terrible Customer Service and when they do reply it sounds like a chat bot.
I had to write them a few times just to get them to send me a return shipping for a simple exchange or refund.
So drawn out for no reason, their line is we’ll respond when our supplier gets in contact with us .
There is no reason for that the merchant is responsible for customer satisfaction not the supplier .
At any rate DO NOT ORDER from dankstop.
*Follow Up-
The day after I posted this I got my refund. Then a week later when I checked my P.O. Box the manufacturer of the item that I sent back sent me a NEW replacement at no cost.
Here’s what I noticed , when I got my item from Dankstop it was not shrink wrapped and the item I got from the manufacturer was wrapped and additionally it had a manufacturers seal on it so Dankstop sent me a used item probably returned for the same reason.
June 26, 2023
Unprompted review
Reply from DankStop
Hi Alfredo,
We're sorry that you had to go through sure an experience. Unfortunately we were unable to offer you a speedy resolution as the supplier provides us with a part of their warehouse for fulfillment. Therefore, we had to wait for them to issue a return label.
Due to the inconvenience this caused, we decided to send you a replacement right away while also providing you with the refund you requested. Both package were sent from the same warehouse by the same fulfillment team. You can check the shipping label on the package to confirm.
We are conducting an investigation to get to the bottom of how your first package was sent in such a state. We assure you it was never our intention to mislead you.
If there's anything else we can assist you with, please don't hesitate to let us know. We are here to help :)
We hope your week only gets better from here!
Purchased a vape pen and it didn't work…
Purchased a vape pen and it didn't work. They wanted me to take a video of it not working and send it to them, if I made the video longer than 4 seconds I couldn't send it to them. They wanted me to jump through hoops just to prove it didn't work. POS company. Should be called DinkSuck instead.
June 22, 2023
Unprompted review
Reply from DankStop
Hi Jake,
We're sorry to hear that you are experiencing issues with your device. Unfortunately, electronics come pre-packaged so we are unable to quality check them ourselves. We have a process in place to handle each case, we require a video to investigate the cause of the issue and be able to resolve it accordingly.
You should be able to take a longer video and uploading it to a file sharing website like Google Drive, and send us a link that provides permission to view.
Once our product team is able to look into this issue for you, we'll have this all sorted out for you.
Thank you for your continued cooperation.
False advertising
There customer service is horrendous. You have to file a claim that takes one to two days. There picture didn’t match what I received and they didn’t care to resolve. Just send back so they can charge you a 15 percent re-stocking fee.
June 20, 2023
Unprompted review
Reply from DankStop
Hi Bob,
Order accuracy is extremely important to us. If you received an incorrect item, you have to go through out support team and not the return portal.
Send us an image of what you received and we'll send you a pre-paid return label since the fault was ours.
Please send us an email at support@dankstop.com and we'll get this taken care of for you right away.
We hope your day only gets better from here :)
Customer service is a joke
Customer service is a joke. Literally have none. Call, it says nobody available as soon as it picks up. And the support email won’t accept my emails. Says message send failure. Ridiculous. I’m with the negative stars! Order hasn’t moved since it was placed.
June 9, 2023
Unprompted review
Reply from DankStop
Hi Shawn,
We sent you a request for further information but you did not respond.
Our support platform is live with no issues at the moment.
You can find all the support channels we provide here:
https://dankstop.com/pages/contact-us
Arrived broken
May 24, 2023
Reply from DankStop
Hi Jonah,
We're sorry to hear that your order arrived damaged. I've just had our support team reach out to you in order to get this replaced for you ASAP.
Please feel free to reach out to our support team directly if you have any questions or concerns. It would be much faster to get a response.
We hope you day only gets better from here :)
always a pleasant experience
quick shipping with careful & discreet packaging! the products were also very good quality.
May 24, 2023
I have not got my order and I paid…
I have not got my order and I paid extra for two day shipping and it's been two weeks
May 25, 2023
Reply from DankStop
Hi Seth,
We're sorry to see your negative review. I took a look at your order and it seems that you missed our email on the 28th of May. I seems that the items you ordered were out of stock, therefore your order was cancelled and a full refund was issued.
You should find the funds back in your account as it normally takes 3-10 business days depending on your card provider.
We apologize for the confusion. Sometimes our emails get lost in the promotions or spam folder.
Please don't hesitate to reach out to our support team with any questions or concerns you may have.
https://dankstop.com/pages/contact-us
Everything as expected
May 24, 2023
Afer a week still nothing shipped
Afer a week still nothing shipped. I asked Customer Service and they just sad i have to have patience… unbeliveable.!! They took my money and Send me nothing!!!
May 25, 2023
Reply from DankStop
Hi there,
We're sorry to see that you package was lost in transit.
We apologize for this incident, we tried to locate the package with USPS and were unsuccessful.
Our support team have fully refunded your order.
We assure you this is far from our usual operation standards. We hope to be able to give you the true DankStop experience in the future.
Have a wonderful week ahead!
Dabs
Affordable, fast, discret shipping, love my little dip device for on the go rosin dabs
May 25, 2023
Never received order
Never received order. Never heard back from them. I was charged of course
May 24, 2023
Reply from DankStop
Hi Laura. I am so sorry to hear that. I see that we received a message from you on the 28th and responded later that day. I'm concerned that your spam filters may be blocking our messages to you. I will send another email right now; please check your spam folder if you don't see it. Thank you, and I look forward to assisting you.
Replacement bowl
I dropped the bowl for my mini Grav bubbler and it broke in half. I googled "10mm bowl" and your site was one of the options. I found exactly what I was looking for and it arrived quickly with no issues! You all have a great site with lots of options!
May 24, 2023
Looks great and can’t wait to try it…
Looks great and can’t wait to try it out. However a small part was shattered when it arrived so I need to replace it.
May 24, 2023
Reply from DankStop
Hi Bill,
I am so sorry that your piece reached you in this state; broken glass makes us so sad. We take extensive precautions to make sure our products get to you in pristine condition; unfortunately, shipping accidents still occur on occasion.
Thankfully, it looks like you opted to insure your delivery with Route Shipping Insurance!
Please open the email you received from Route and follow the link to file your claim. Once they have reviewed and approved the claim, they will immediately send a replacement order for you at no cost.
We hope your day only gets better from here.
All around great experience and fast…
All around great experience and fast shipping. Thank you!!
May 24, 2023
product availability and price
product availability, price, AND quick shipping. Isn't that what we want and when we find a winner I stick with it!
May 24, 2023
Huge selection
Huge selection. Had what I was looking for at a great price. Ordering is easy and feels secure. Good experience, would recommend.
May 24, 2023
Horrible service
Came back to read more reviews and currently regretting that i didn’t read them before ordering. WORST CUSTOMER SERVICE IVE EVER ENCOUNTERED. If there was an option for negative stars i would’ve chose that one.
May 9, 2023
Unprompted review
Reply from DankStop
Hi Steph,
We understand how frustrating this is. Shipping issues are heartbreaking, that's why we collaborated with Route to minimize such problems, but they follow strict guidelines and investigate each case separately.
Since the shipping address you entered was incorrect, there is not much we can do. Route Package Protection is the insurance your order needs for damaged, lost or missing packages. However, since the address was inputted incorrectly and we were not notified of this issue before delivery, the only option remaining is for the recipient to return the package to sender and we'd redirect it to you. Unless FedEx would be able to intervene.
Again, we apologize that you are having to deal with such a situation. Given the unique circumstances of your case, our hands our tied. Our support team are available for any questions or concerns you may have, and if there's anything else we can assist you with.
We hope your day only gets better from here.
didn’t receive my hemp wraps
May 4, 2023
Reply from DankStop
Hi Ryder,
Your hemp wraps are now delivered! Woo!
We're sorry to hear that your package was missing the hemp wraps. I see that you reached out to our support team and a replacement was sent out right away.
We hope you are enjoying your new DankStop goodies :)
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