Damp Proofing Solutions Reviews 98

Noticed I had a rising damp problem earlier in the year. Having spoken to my neighbour they recommended DPS.
From first contact on the phone to the surveyor and the guys that did the work it's been a great experience.
Everyone was professional, very helpful and respectful of my home. The process was explained clearly and I was shown the product that would replace my damp proof course. The guys that did the work helped move furniture covered everything up and tided up when they finished. I can't fault them.

Great service from start to finish, a lovely company with lovely staff, they did an amazing job, and am very pleased with results

A very good experience from the start of my journey with DPS. The lady that answered my call, was very friendly and helpful, with a lovely smiley voice. Then the lovely rep came to explain everything in a really good understandable way. Everything that was going to be done, he did a very thorough detailed examination on all the walls, to confirm we did have damp, explaining all the time what he was doing and why. Then Lee and his team turned up, what a team. Professional,friendly, and amazing workers, efficient no nonsense.The job all in all done with no fuss and done very well, with care and mindfulness. Then at the end, thoroughly cleaned up after themselves. What an amazing company. We would highly recommend.

Telephone and e-mail communication with Damp Proofing Solutions were helpful, productive and efficient. The damp survey was carried out at a time to suit us and was very informative, the findings and recommendations were clearly explained and accepted. A date was agreed there and then for remedial works to be carried out, this was completed on the agreed date to our entire satisfaction. The installation team carried out their work tidily and efficiently and cleaned up well before leaving. I've been very pleased and satisfied with the service provided by Damp Proofing Solutions Dudley.

Efficient and quality service. Outstanding work by very tidy workmen. Already recommended this company to others. Extremely happy would not hesitate to use again. THANK YOU

Really professional good quality service from the initial survey and quote, through to completing the job.
The guys who installed the damp were great and left the house clean

From start to finish very personal. Excellent job.

Superb from start to finish

Chose this company after seeing previous good reviews.
Surveyor was thorough and communicated all possible work needed well. Managed to get job done sooner than I had expected.
Workers were professional, helpful, polite and made good attempt to cover up where working, and also clear up too
When additional issues were highlighted they arranged to be done on a Saturday to get finished.

A knowledgeable hard working team.

Excellent service from beginning to end. The initial survey of the house helped us identify the extent of the damp, but also which areas of mould just needed to air out. The team doing the work were always on time, friendly and professional. Not only would we recommend, but we plan on using them again next year as we get round to addressing the damp in other parts of the house

The professional advice and other helpful tips we received from Stuart were very sound. The problem we thought we had with damp was quickly identified as being due to condensation. His sound advice has proved to be absolutely correct.
The work needed was undertaken with great thought and care by Lee. There was little or no mess and everything was left in a tidy state.
We have already recommended their services to a friend.

Excellent customer services & job was carried out efficiently.

We had a woodworm survey undertaken costing £50 some weeks ago by Damp Proof Solutions for our daughter.
The survey took at most 20 minutes some of which time was spent on a private phone call outside.
The suggested treatment for woodworm was merely spraying alone at a cost of £2500 and with no guarantee!
We would be interested to know what the sqm rate for treatment is by DPS as this is a bungalow that is suspended flooring at the front and solid floor to the rear.
We didn't even feel confident that it was actually going to be done through the company.
The surveyor made no mention of floors needing replacing despite clear damage where they had given way. He estimated the job to be done in one morning! We also were asked to phone him on a personal number he gave us and he made it patently clear a decision must made by the end of that day.
We went elsewhere and had the initial spraying alone done for £500 where the extent of the fragility of some of the floorboards became even more apparent.
We were informed exactly what had been done, what remedial treatment was essential to be done with a 15 year insurance backed guarantee that is peace of mind as the company will return at no further cost if, though unlikely, it were to reoccur.
As a qualified joiner as well as fully qualified and accredited contractor to treat woodworm
we therefore then asked our contractor to undertake all of the work. This was extensive but still came below what DPS estimated even though it now also included total floor removal and replacement in the kitchen and part replacement of the lounge floorboards with treated chip board and the further spraying of joists exposed in that process.
This work took another whole day on top of the initial inspection and spraying with the identified product by a qualified contractor stated on our guarantee.
We had already had a step ladder go through the floorboards in the bay of one room, clear to see by the £50 DPS inspection as uncovered but no advice at all was provided about resolving this.
Unknown to us my daughter's partner had contacted DPS two weeks earlier who told him they never quote for woodworm alone and a damp survey would also be necessary.
This survey cost he was told would be £750 so my daughter stopped him from agreeing!
DPS claim this would have been a written report which would account for the cost but it was not what was asked for.
We have no written evidence it was DPS my daughter's partner had contacted earlier but they are adamant that it was the very same company.
We confirmed to Trustpilot when DPS wanted to have our review removed that the company definitely was Damp Proof Solutions as we have a bank transfer to DPS recorded on our bank account.
I feel more aggrieved that the company tried to have our honest review removed as I had relied heavily on their very positive accolades, to decide to pay for their survey.
To try and demean a different accredited company is also a poor response in our opinion.
DPS has not clarified anything and I would not recommend using them.

We had a recurring penetrative damp problem in 2 rooms upstairs and downstairs on 3 walls. The whole job took 3 days as promised at the survey. Very professional finish and we are in no doubt the problem has been cured.

I received a professional and reliable service from all members of the team.

Work was completed to a high standard.

Technicians were punctual, polite and respectful, leaving my home clean and tidy.

I would highly recommend this service.

The Damproofing team were prompt, polite and efficient in communication . All work was completed to a high standard. Every aspect of the work required was completed to the discussed planned work.
The team carrying out the work had great skills to complete the work to a high standard and were respectful and hard working . A very trustworthy Company who gets the job done

Work was done quickly and with minimum disruption. I would highly recommend them to anybody needing help withy a damp problem.
JD Rosser.

The team at DPS were fantastic right from the get go! Luke was so knowledgeable and explained every step of the work that needed completing. The men that came to do the work were fantastic, efficient and the clean up was like they had never been there! If you have damp issues, I highly recommend this company.

First class service, from. Inspection to getting the work done. Would recommend for anyone's property needing damp proofing solutions.

A very neat and tidy job completed and employee took extra care to ensure everywhere was cleaned up and tidy especially with plaster dust that was inevitable walked on the driveway. Couldn’t ask for more.