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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional service, noting its efficiency, speed, and ease of use. Reviewers also appreciate the fast shipping times and the overall smooth process of buying products. However, some customers were dissatisfied with aspects of the customer service, mentioning unresponsiveness or difficulties with communication. There were also occasional issues with delivery, including lost packages or unexpected delays, and some people reported receiving incorrect or low-quality products. A few reviewers also noted discrepancies between calculated and actual shipping costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and... See more

Service

Consumers find service to be positive. Many reviewers praise the attentive and helpful agents, noting that... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the support as helpful,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast and cheap... See more

Product

Clients share ambiguous opinions on product. While some reviewers praise the ease and efficiency of shopping... See more

Based on these reviews

Rated 4 out of 5 stars

fast shipping time. BUT shipping calculator is bad and they will always charge 20-50 dollars more. they need to fix it asap beacuse sometimes i just get paranoid. Other than that the service is great... See more

Rated 5 out of 5 stars

I bought dozens of different vintage ballpoint pens through cssbuy, so a bit unusual compared to almost everyone else seemingly buying only clothing items. My experience was honestly insane. Th... See more

Rated 5 out of 5 stars

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank t... See more

Rated 5 out of 5 stars

My experience with CSSBuy was really smooth. Their customer support replied on time, were polite, and helped me with everything I needed without any hassle. They made the whole process easier and gave... See more

Rated 5 out of 5 stars

Top Agent I use it since 2 years very good Customer Service Never had a Problem whit customs Inspection or something kg Price is about 11€ to Europe only fees are very high

Rated 5 out of 5 stars

Honest company … good shipping prices , conervsion fee and customer service . going to ship out a haul in a bit

Rated 5 out of 5 stars

CSSBuy's service is very good, the support is always helpful and helps to resolve everything we need.

Rated 5 out of 5 stars

All team is just amazing! Buying things from China to deliver in Brazil it`s just easy peasy! All the processes are clear and easy to learn, and the team is just amazing.

Rated 5 out of 5 stars

Is a real shopping app but little bit complex for China shopping beginner

Company replied

Rated 5 out of 5 stars

Its very easy to buy Things and Shoppingcenter ist also easy. The Support ist very friendly and nice .

Company replied

Rated 5 out of 5 stars

Very good customer support. Totally happy with all I received and with the help I got from the mods!

Rated 5 out of 5 stars

The services are extremely fast, simple and practical to do, the administration of cssbuy leaves nothing to be desired, helps whenever necessary, at impressive speed.

Rated 1 out of 5 stars

I’ve been using Sugargoo for a while but wanted to try something different and gave CSS a chance. What a mistake, the difference is like night and day: 1) customer service are extremely unre... See more

Rated 5 out of 5 stars

Great experience with CSSBuy Fast shipping, super helpful customer service and good prices Will definitely use Cssbuy for shopping from China

Rated 1 out of 5 stars

I ordered a pair of shoes for one of my clients using CSSBuy. I paid ¥151.32 for shipping, and after over a month of waiting, the package was never delivered. Then I suddenly received a par... See more

Company replied

Rated 1 out of 5 stars

Ordered some items for my bussines which were about 250$ and another 250$ for shipping. After 6 months and 30 messages with them, they refound me 50$ out of 500$. The reason? They didn't even bot... See more

Rated 2 out of 5 stars

Good agent, good pictures and good customer service. But after they have your product they charge most of the times ridiculous money to ship them out. Excuses that packages exceed kilograms of volumet... See more

Rated 1 out of 5 stars

The shipping cost for an 8 kg parcel was quoted at USD 150. However, I was recently charged only USD 60 by Superbuy for shipping a 5 kg parcel. Additionally, I was charged a “service fee” at the tim... See more

Rated 1 out of 5 stars

Paid 88€ for a haul through CSS Buy. Got two pairs of low-quality, undersized Asics and an Eric Emanuel short that was supposed to be XL and came in S. They ignore my messages and offer no compens... See more

Rated 1 out of 5 stars

They're thieves. After the products arrive at their warehouse, they start charging inexplicable extra fees to allow you to ship them. Shipping to their warehouse cost me $42. When I wante... See more

Rated 2 out of 5 stars

I'm new to cssbuy. I ordered a pair of dior b30 for 40 euros and I don't know how it works. I paid but it says "unpaid". I wasn't convinced and I tried to delete the order but they didn't refund me... See more

Company replied

Rated 1 out of 5 stars

I’ve been using CSSBuy for a while and never had issues — until now. This time, I placed my biggest order ever: an iPhone costing over ¥4500. I paid for: Full video insp... See more

Company replied


Company details

  1. e-Commerce Service

Written by the company

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

gaming laptop

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank the cssbuy team for doing what I said. I will definitely come back here to buy new products, whether from Taobao or wherever. Thank you very much and I consider this purchase 5 stars.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

All team is just amazing

All team is just amazing! Buying things from China to deliver in Brazil it`s just easy peasy! All the processes are clear and easy to learn, and the team is just amazing.

October 19, 2025
Unprompted review
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Rated 1 out of 5 stars

The biggest scammers in Asia

Ordered some items for my bussines which were about 250$ and another 250$ for shipping. After 6 months and 30 messages with them, they refound me 50$ out of 500$. The reason? They didn't even bother give me one.
Lied to me for 6 months that the parcel is at customs (but refusing to tell me in what country or any details about the shipping company so maybe I can contact them to find any information about the parcel). I'm pretty sure they don't have a clue how to speak English because they don't understand basic questions.

TLDR
Scammers with no intention to help you.
Disgusting company that refuses to give you any proper explanation or information.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

scammers

scammers, declined shipping, kept the money and i had to pay again full price shipping with different payment method. Avoid

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

CSSBuy is a totally agent scammers

CSSBuy is a totally agent scammers! They will Robb you tryng to make you paid more for the service! My item arrives at CSSBuy with one weight! And when I submitted to ship they change the weight, even it’s one item! And they said can’t ship my parcel because is to big! The support don’t care about! Be very careful! The agents is scammer and will Robb you! Check the photos!

September 28, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS

Ordered some legit items (no branded) my package has been lost, refunded me 14$ outta 150. Will never use their "services" ever again, I'm sure they got a refund for this lost package and just kept the money.

March 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Honest company

Honest company … good shipping prices , conervsion fee and customer service . going to ship out a haul in a bit

August 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible experience

I’ve been using Sugargoo for a while but wanted to try something different and gave CSS a chance. What a mistake, the difference is like night and day:

1) customer service are extremely unresponsive.
2) I paid for FedEx shipping but still no tracking number, 7 days after I placed my order
3) I paid for QC photos but received none

Paying for FedEx was a rip off because I still haven’t received my package after 7 days which means I could have used a cheaper shipping option.

I do not recommend CSSBuy - use at your own risk.

August 1, 2025
Unprompted review

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