Creation Reviews 109,838

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, making the purchasing process pleasant and easy. People frequently highlight the excellent service, user-friendly experience, and the wide array of products available. Many consumers appreciate the flexible payment options, such as "buy now, pay later," and the straightforward process for managing their accounts. However, some customers also noted issues with payment processing, experiencing frustration and wasted time when transactions didn't go through smoothly or when attempting to make settlement payments. A few other people also felt that the service was poor, mentioning problems with product availability after purchase and difficulties with delivery or repairs.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, knowledge, and... See more

User experience

Reviewers consistently mention positive feedback about user experience. Customers frequently highlight the... See more

Service

Users describe positive interactions with service. Many customers report being very happy with the service... See more

Product

Clients share positive opinions on product, often highlighting the good range and value of items available.... See more

Payment

Consumers find payment options to be positive, highlighting the ease of use and the flexibility of "buy now,... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely brilliant, we had a little hitch when first payment didn't go through but one phone call to a very understanding operator everything was sorted out without any fuss, couldn't ask for more.... See more

Company replied

Rated 5 out of 5 stars

I have used the Creation account three times and have been kept informed throughout each transaction. The last time was an on line order and that worked well and the item was delivered quickly. Regu... See more

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Rated 5 out of 5 stars

The young man who served me was extremely helpful with advice and comparing the different laptops I was interested in. Patient in answering my questions and explaining how things worked or diff... See more

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Rated 5 out of 5 stars

Amir served me and he was experienced had good knowledge of the products which helped me made my mind to buy products. I am regular customer, come frequently to curry due to its exceptional and feasi... See more

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Rated 5 out of 5 stars

WAs introduced to Creation via Curry's when purchasing an Apple MacBook. Best decision I could have made whilst going through transition and money was a little to low. Since then I have gone on... See more

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Rated 5 out of 5 stars

We went to Curry’s to buy a new oven and needed some help with sizing etc. Shivani in Bridge of Dee store Aberdeen could not have been any more helpful if she tried . Patient knowledgeable and she sim... See more

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Rated 5 out of 5 stars

Jay was very patient, helpful and explain me everything very clearly (payment options), I like this shop, you can find what you are looking for, highly recommend

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Rated 5 out of 5 stars

Had a great experience with the lovely lady who served me, she was very pleasant and knowledgeable on all my questions, all a very good transaction and very quick...all done in 15minutes!!

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Rated 5 out of 5 stars

I can't complain whatsoever, the buy now pay later option is a pure blessing man! Pretty much sorted my whole house out with watches, tvs, sound systems and most recently a hoovers. All of which would... See more

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Rated 5 out of 5 stars

Brilliant service easy to get what I wanted tge sales associate Corey was very good easy to talk to and very knowledgeable 10 out of 10

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Rated 5 out of 5 stars

The process was quick and easy and has allowed me to spread my payments over 12 months with no interest, I have used this service before and found it very helpfull.

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Rated 5 out of 5 stars

Creation have kept me informed every month with reminders and letting me know what is remaining on my account I have already taken out another loan interest free for furniture very happy with them

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Rated 5 out of 5 stars

Great experience and very easy to use. I would highly recommend using this service, they give you so many options with zero hassle.

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Rated 5 out of 5 stars

The hole prosses was so easy from start to finish. Was simple to follow instructions very clear guidelines plain and simple. Made my purchase followed the steps 10mins very pleased .

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Rated 5 out of 5 stars

I've just made another purchase in Currys using the buy noe pay later option on my Creation account. I would highly recommend Creation and Currys for their excellent customer service and quick easy pu... See more

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Rated 5 out of 5 stars

I was assisted very well throughout the whole process well I thought and the information I got helped me to make my decision.

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Rated 5 out of 5 stars

I have been using this facility for over 12 years. Very helpful and excellent support from the shop and staff.

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Rated 5 out of 5 stars

Always helpful no problems with the payments to them very trustworthy been with them .in dealing with purchases and the fluency of paying for items early suits me perfectly .

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Rated 2 out of 5 stars

I created the account and tried 3 times to pay online once and twice in store. When sent the link to authorise, the error "looked in every nook and cranny but there is an error" was returned. I cal... See more

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Rated 5 out of 5 stars

Easy to go through the system.Creation makes it so easy,have using them for finance for years,and will continue to do so.

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Rated 5 out of 5 stars

Always so easy to navigate and process purchase online. Lots of payment plans and options to choose from.

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Rated 5 out of 5 stars

Easy to sign up and use app. Straightforward for purchasing products and with plenty of payment options

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Rated 1 out of 5 stars

I have paid my instalment plan early after that they still charge me by direct debit. When i call them they said that i need to wait annother two days and call them again to get my money refunded. Ver... See more

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Rated 5 out of 5 stars

The member of staff was very helpful. Answered all my questions. Didn't take long to get my purchase sorted. Was very happy with the service I was provided

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Rated 5 out of 5 stars

I was helped by El (hope i spelled that right) in the Norwich Sweet Briar store.. really friendly and helpful. Super easy process with nice staff

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Rated 5 out of 5 stars

I went to Currys's, Romford to purchase a computer, external hard drive and MS365 on finance. While the customer service advisor was trying to submit my application for finance, she was having some pr... See more

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Rated 1 out of 5 stars

Do not use creation finance, their website is terrible. I was unable to pay a settlement payment on my account. I resorted to the telephone, after one hour waiting and trying different ways to spea... See more

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Rated 5 out of 5 stars

Excellent service! Fast and efficient, no issues at all in using. Easy to use system and easy to make payments.

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Rated 5 out of 5 stars

It’s all so easy, find what you want click and it’s virtually done Also by having a flexible account helps spread the cost

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Rated 5 out of 5 stars

Very easy and self explanatory to do online. Various options given for pay back.

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Rated 1 out of 5 stars

Charged me for my purchase and they had sold it when I went to pick it up. It’s still on my account as pending but not updated my account

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Rated 5 out of 5 stars

It’s one of the financial services I would recommend , it’s the best. They never let me down.

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Rated 5 out of 5 stars

Always very easy to set things up with creation and always keep you informed with everything

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Rated 5 out of 5 stars

Ease of use and like the buy now pay later options that are available, gives longer to pay with no interest

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Rated 5 out of 5 stars

The lad who helped me was informative not pushy knowledgable about what I wanted and went out of his way to help.

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Rated 5 out of 5 stars

I met Konrad very impressed with his knowledge and friendly manner .high praise for making me feel at home .

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Rated 5 out of 5 stars

A very helpful young man named Krish help us with our purchase. He was very patient and knowledgeable with all our questions.

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Rated 1 out of 5 stars

Very poor service I’m seating in the house for 2 weeks with a television not working the guys who were supposed to come today changed the dates imagine sitting with a tv for half a month which is not... See more

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Rated 5 out of 5 stars

Curry’s representatives were very enthusiastic and given all information about the laptop. It was good experience I highly recommend the place. Thank you

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Rated 5 out of 5 stars

The young man walked me through the whole process with great clarity and patience.

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Rated 5 out of 5 stars

The experience was great. Thank you so much Oscar the agent who assisted was professional and helpful . He took me through the process with good guidances and patience with my little IT knowledge. . I... See more

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Rated 1 out of 5 stars

Camilla answered the call after 15 minutes of wait, starting asking me the questions to pass security then hanged up when she couldn’t be bothered to continue instead of advising she is not sure how t... See more

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Rated 4 out of 5 stars

Dan at Curry's Market Street Manchester was very polite and answered all my questions and led me through all credit details

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Rated 1 out of 5 stars

It didn't go through my purchase although it says successful. Am not sure what went wrong....very disappointing 😕

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Rated 5 out of 5 stars

Easy and quick process with good staff explaing any questions

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Rated 5 out of 5 stars

Excellent customer service from John really helpful thank you so much

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Rated 5 out of 5 stars

Brilliant Credit Provider easy to navigate and very user friendly website easy to pay at checkout recommend Creation 💯

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Rated 5 out of 5 stars

Service is excellent and very efficient. Friendly helpful staff. Good range of products.

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Rated 1 out of 5 stars

Awful. Opened a credit account to purchase from Apple. Account is set up successfully. Cancelled initial order as wanted to change product and now it says I don't have an account when i do. CS not... See more

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Rated 5 out of 5 stars

Its great that i don't have money until.payday but i can still buy an item and pay over 12 months as much as i like! The flexibility of the arrangement is great!

Company replied

Rated 5 out of 5 stars

The member of staff at Currys, Adrian, was very helpful and supportive.

Company replied


Company details

  1. Financial Institution

Written by the company

We’re the power behind some of the UK’s best known brands, providing a range of helpful everyday finance solutions to help you spread the cost of your purchases. We work with a number of retailers; including furniture and electrical specialists, motor dealerships and home improvement companies. At Creation we offer finance to help you spread the cost of a purchase, buying a new or used car, or improvements to your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110K reviews

5-star
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Rated 5 out of 5 stars

Stuff was very friendly and helped me…

Stuff was very friendly and helped me with my purchase I was very pleased it was so simple

April 13, 2026
Creation logo

Reply from Creation

Hi Leslie,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
We will pass on your feedback to the retailer.
Please do not hesitate to contact us if you have any questions regarding the finance or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Always top class

Always top class! You are the only Company like this I ever use because I have total confidence in your ability to provide a professional, quick and easy service. Thank you again!

April 13, 2026
Creation logo

Reply from Creation

Hi David,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 1 out of 5 stars

Very poor customer service

I have been trying to resolve an issue with my credit report where Creation have incorrectly recorded wrong information against me which is having a detrimental affect on me. This has been ongoing for nearly a month with many emails and complaints being ignored.

*** The email was sent twice from 2 different email accounts at the time of talking to your colleague on the phone, can you confirm you have these now? ***

April 14, 2026
Unprompted review
Creation logo

Reply from Creation

Hi Stephen,

Thanks for taking the time to leave this feedback. I do apologise for the trouble you have had with this. The team await your email following on from yesterdays conversation.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Friendly and easy service.

Friendly and easy service.

April 13, 2026
Creation logo

Reply from Creation

Hi Pennisha,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

The chap was very helpful and explained…

The chap was very helpful and explained everything very well

April 14, 2026
Creation logo

Reply from Creation

Hi Richard,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
We will pass on your feedback to the retailer.
Please do not hesitate to contact us if you have any questions regarding the finance or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Amazing service

Amazing service

April 13, 2026
Creation logo

Reply from Creation

Hi Farooq,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Printer

Mohan, at Curry's Rydon Lane Exeter, was knowledgeable about different printers.

April 14, 2026
Creation logo

Reply from Creation

Hi Mr. Alderton-Parr,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
We will pass on your feedback to the retailer.
Please do not hesitate to contact us if you have any questions regarding the finance or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Quick and easy to deal with no messing…

Quick and easy to deal with no messing around

April 14, 2026
Creation logo

Reply from Creation

Hi Joanne,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars
Creation logo

Reply from Creation

Hi Hazel,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

severe was fantastic very helpful…

My severe was fantastic very helpful and knowledgeable made my purchase easie

April 14, 2026
Creation logo

Reply from Creation

Hi Cecil,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
We will pass on your feedback to the retailer.
Please do not hesitate to contact us if you have any questions regarding the finance or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Used before

Used before. Process was quick and easy, along with the 6months interest free option what's not to like ?Excellent

April 14, 2026
Creation logo

Reply from Creation

Hi

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 1 out of 5 stars

Customer service don't exist

You can't connect to the customer service department, I don't recommend it, you can spend days with the phone in your hands and still not do anything

April 14, 2026
Unprompted review
Creation logo

Reply from Creation

Hi

Thanks for taking the time to leave this feedback. I do apologise for the trouble you have had with this.
I have sent you a request for more information on your account and contact details, via Trustpilot.
We will be in touch upon your reply.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Easy to apply

Very easy to apply online

April 13, 2026
Creation logo

Reply from Creation

Hi Barbara,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Easy

Easy, efficient service! Completed in 10 mins.

April 13, 2026
Creation logo

Reply from Creation

Hi George,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Vikki in Curry’s was a great help and…

Vikki in Curry’s was a great help and explained everything really well.

April 13, 2026
Creation logo

Reply from Creation

Hi Ronald,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
We will pass on your feedback to the retailer.
Please do not hesitate to contact us if you have any questions regarding the finance or require any assistance.

Kind regards
Stephen

Rated 4 out of 5 stars

The YES button didn't highlight when using phone

The process was easy and straight forward but I couldn't order with my phone because the YES button was not highlighting to click so I had to use the laptop before it worked.

April 13, 2026
Creation logo

Reply from Creation

Hi Frank,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Used creation think 3 times yes its…

Used creation think 3 times yes its been good experience so far recommend people :)

April 14, 2026
Creation logo

Reply from Creation

Hi Tracey,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Sorting out certain account

Just great service.
No problem with contacting staff very obliging

April 6, 2026
Creation logo

Reply from Creation

Hi Glyn,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Smooth and quick

April 13, 2026
Creation logo

Reply from Creation

Hi Colin,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

Rated 5 out of 5 stars

Satisfied customer

Satisfied customer.

April 14, 2026
Creation logo

Reply from Creation

Hi Oluwakemi,

Thanks for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions or require any assistance.

Kind regards
Stephen

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