The Cotswold Company - Godalming Reviews 38

I recently visited the Bath store where I spoke with a number of staff, they were all very welcoming and happy to help. The customer service overall was excellent, I would absolutely recommend the store to friends- the staff made me feel right at home!
I would especially like to mention Lily who offered me some really good advice. I was struggling to decide which sofa and armchairs to choose for my front room, she was patient, professional and very knowledgeable.

Excellent delivery and support from Charlie and Derek, many thanks, very grateful

James in store was exceptionally helpful

Store consultant took time to allow me to see all the options and colours and provided good advice without leading my thinking at all.

Godalming were very helpful and friendly team.

Both Kyle M and Matt S put together a wardrobe in about 20 mins including getting the parts upstairs to the final location. Helpful, professional and courteous these 2 Cotswold Company employees were a great credit to their Company. We would have them back anytime!

We have visited the shop first as we were after country / cottage style furniture for our hallway. Then I have ordered online. Four stars because our first order had to be cancelled due to delivery issues on one item mean everything else will be delayed. With that in mind, we put a second order and all went well on that one. Nicely packed, very good quality furniture. Happy with the products and will purchase again.

Visited the Godalming store today. Was so impressed by how friendly and helpful all the staff are. Everyone had big smiles and were enthusiastic to help, a lovely vibe. Came out with some gorgeous soft furnishings and am super grateful for the interiors ideas…looks fabulous. Lovely stock generally. Made me want to shop in store more.

From ordering in the Godalming Store to my delivery on Monday this week, the process has been so easy.
We were furnishing an entire house, so I paid for the assembly service and to have packaging removed.
Gary and Mark arrived promptly and were cheerful and professional from start to finish. They worked methodically and carefully, inspecting the furniture as they put it together. This meant that a damaged bed head was photographed and reported immediately by Gary and a replacement ordered on the spot.
All the packaging was removed and Gary and Mark were respectful of the property, leaving everything tidy.
The only thing that was missing was a lamp shade which was on the wrong van,but again they reported it immediately. That evening, the driver who had the missing lamp shade diverted via my house with the missing item so the order was complete.
The furniture is beautiful and really makes the house a home.
This is the best service that I have had from a company. Thank you to everyone at Cotswold Company.

Tyrell and Brett delivered and assembled my new bed and matress - I was sent a message saying they would be arriving early which was useful. They were very nice, were quick to assemble everything and took away all the rubbish, so were great to deal with, thank you!

Lovely furniture, good quality. Love the showroom in Godalming - staff were very helpful. Happy with delivery drivers Earle and Morgan who delivered, unpacked and positioned the furniture as requested. Happy overall with my purchase!

Great product. Went in store to view before purchasing and had great in-store service who helped make the decision and answered questions about the product line. The delivery was easy as I was well communicated to before and on the day. Gary and Bryant were polite, pleasant and quick with the delivery/install. Would recommend

Quality and customer focus are always excellent in store and on phone lines. Godalming branch has really helpful attentive staff and a brilliant manager. Matt D and Ant delivered my rug today on time and with a great attitude a and gift of fudge from the company. Lovely focus on customer service from this company.

Very helpful staff in store, couldn’t have been more patient with us while we decided on the purchase. My girlfriend is also pregnant, so they brought the items to us while she took a seat to rest. Amazing

What a superb service we received today at Cotswold furniture in Godalming. James was so friendly and honest, helped me to find the best deals for me and not at all pushy. I really believe he wanted me to feel happy with my order.
Thankyou.

Really helpful sales advisor at the new store, which is set out beautifully, making you want to purchase furniture

Would have liked the store to have the piece of furniture I wanted on show. I have had to order without seeing it.
Also the store lady was in my opinion not helpful, sent us up steep stairs as she said it was up there ( it wasn’t) had to come back down to speak to her only to go back up to see something similar but not what I wanted.
I am happy to order on line but would have liked to see it first. Buying a piece of furniture for £450 without seeing it first is not ideal.

Gary + Jake driver 6
order number 6473623

great delivery, thank you. Unpacked and took the rubbish away, we are happy with the service - well done

The ladies in your Godalming branch were all extremely helpful in explaining and demonstrating your products.
3 ladies helped us and I found the whole experience positive and professional. We purchased a set of dining chairs.