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COOK Reviews 

53,193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the food is exceptionally tasty and feels homemade, offering a wonderful variety of high-quality meals for any occasion. Consumers also appreciate the store staff, describing them as extremely helpful, friendly, and welcoming during in-person visits. Shoppers frequently highlight the efficient delivery service, noting that packages arrive quickly and securely. Some reviewers were not happy with the limited choices available for specific dietary needs and portion preferences. People noted that certain dishes contained wheat, while others found portions either too large or requiring more vegetarian selections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and home-cooked feel... See more

Staff

Consumers find staff to be consistently helpful, friendly, and knowledgeable across various locations.... See more

Service

People report overwhelmingly positive experiences with the service, highlighting efficient purchasing, click... See more

Delivery service

Users describe positive interactions with delivery service, highlighting efficient and secure home drop-offs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tasty food, great variety, top quality, value for money. Reliable, ethical & thoughtful business. Excellent portion sizes. The multiple industry prizes are well deserved. Love your desserts which... See more

Rated 5 out of 5 stars

Extremely tasty meals ready for the oven. Plenty of choice, sometimes difficult to choose! We stock up when we visit as there are no outlets near us any more, giving us a 40 mile round trip. Never bee... See more

Rated 5 out of 5 stars

I enjoy shopping in person at Cook in Winchester because the staff are always so helpful. We have found all the meals we have bought from Cook delicious as have our guests, some of our favourites are... See more

Rated 5 out of 5 stars

Cook foods are outstanding , the taste is like home cooked full of flavour, great portion sizes, choices fir everyone. We tried the chicken in port it was restaurant quality like dining out. This on... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

53K reviews

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4.8

All reviews

(53,193)

15,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lasagne Al Forno - Not quite as tasty as we were expecting

As usual, the ordering and delivery work very easily.

However, we were disappointed with the flavour of the new Lasagne Al Forno; we felt there was too much sauce and not enough meat. We much prefer the vegetable lasagne.

August 5, 2026
COOK logo

Reply from COOK

Hello Deborah,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net).  Best wishes, Denise – COOK

Rated 5 out of 5 stars

I am always really pleased with the…

I am always really pleased with the dishes that I buy from Cook..they are always in perfect condition and delicious when cooked. The delivery service is brilliant too…always delivered on time. Excellent customer service.

August 5, 2026
Rated 5 out of 5 stars

Easy shopping

When ever I go into the Shop, the staff are always very helpful and informative about the Products. They make it easy for me to decide what I want and the Shop is set out well so you can get round it easily.

August 7, 2026
Rated 5 out of 5 stars

Helpful staff

Helpful staff. Always willing to answer questions with a smile on their face!The quality of the food that I bought..excellent.

August 10, 2026
Rated 5 out of 5 stars

Ordering over the phone is always easy-…

Ordering over the phone is always easy- very pleasant staff. Delivery always comes on time. Best of all - the food never disappoints. I have my favourites of course ! Recently I ordered some meals for one / excellent quality. Thank you

August 5, 2026

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