CondomOutlet.co.uk Reviews 

57
TrustScore 2 out of 5

2.1

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Rated 4 out of 5 stars

I was a bit annoyed after placing an order, when I emailed them to get my emails bounced back. Then I got a tracking number by email POSTNORD, which was only the order date and never moved. Then seen... See more

Rated 1 out of 5 stars

Have used this company 9/10 times & never had an issue with late deliveries, I emailed 2 days ago to ask where my order was as it clearly states 2-3 working day delivery but still had no reply! Absolu... See more

Rated 1 out of 5 stars

I ordered and it never been received. tried to email on the email mentioned on the website and it is not exists. seriously. scammers they were collecting money we should report to the authority if... See more

Rated 1 out of 5 stars

If I could have put zero stars I would have done. My order is held by customs which is ridiculous as it appeared to be a UK based retailer and there was there was no information regarding that... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Buy cheap condoms fromPasante, EXS, Durex. Free from £6.90. Discreet and anonymous package.


Contact info

2.1

Poor

TrustScore 2 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(57)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM SCAM SCAM, PLEASE AVOID THIS COMPANY

DO NOT BUY FROM THIS WEBSITE. TOLD THE DELIVERY WOULD BE 2-4 DAYS TO THE UK. IT'S BEEN MORE THAN 2 WEEKS AND I'VE YET TO RECEIVE MY DELIVERY. I HAVE SENT SEVERAL EMAILS AND HAVE NOT HAD ONE REPLY. I WOULD RECOMMEND REPORTING TO TRADING STANDARDS AS YOU WILL NOT GET YOUR MONEY BACK IF YOU DON'T.

July 27, 2023
Unprompted review
CondomOutlet.co.uk logo

Reply from CondomOutlet.co.uk

Hi John! We are sorry to hear that. Coudl please contact our customer service at the following mail adddress. info@condomoutlet.co.uk, so we can solve this issue?

Kind regards,

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Rated 1 out of 5 stars

AVOID !!!!!!!

AVOID!! I ordered from this company over a month ago, I’ve emailed them on numerous occasion just to be ignored, I still haven’t received the order I paid for nor a reply to any emails!!!

June 5, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

AVOID!!
didn't getting my order and when I emailed them I got ignored.

June 15, 2023
Unprompted review
CondomOutlet.co.uk logo

Reply from CondomOutlet.co.uk

Hello,

We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your order.

Upon investigating your case, we found that your order was indeed shipped promptly. However, despite the decision to ship your order again, neither shipment reached you or was returned to us.

As a result, we completed a full refund for your order.

We deeply regret any disappointment or inconvenience caused by this situation. Your satisfaction was and remains of utmost importance to us, and we appreciate your understanding and patience throughout that time.

If there's anything else we could have assisted you with or if you had any further concerns, please do not hesitate to contact us. We were here to help and make things right for you.

Thank you for your understanding.

Warm regards,


Rated 1 out of 5 stars

Avoid using this company!!

Ordered from here nearly 2 weeks ago and still not received my order, I also emailed the company a few days ago to see where it was but never got a reply. I wouldn't recommend buying anything from them!

June 19, 2023
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. I PLACED A ORDER AND 3 WEEKS LATER STILL NOTHING. CUSTOMERS SERVICE ARE RUDE AND DONT GIVE A CRAP THEY HAVE STOLEN YOUR MONEY.
NOW THEY ARE SWEARING IN THEIR EMAIL AND SAYING THEY WILL NOT REFUND ME AND NOTHING I CAN DO ABOUT IT.
WHY? THEY HAVE FIDDLED PAYPAL SP YOU CAN NOT FILE CLAIM VIA PAYPAL SO THEY STEAL PEOPLES MONEY.

I JUST CAN NOT BELIEVE THEIR ATTITUDE AND DISGUSTING SERVICE AND TBH I WOULD TRUST ANY OF THE 5 STAR REVIEWS ON HERE.

SO IF YOU WANT TO GIVE THEM YOU MONEY AND NOT GET ANYTHING IN RETURN GO AHEAD. BUT I WOULD RECOMMEND YOU DO NOT AND BUT ELSEWHERE AS THESE WILL STEAL YOUR MONEY!!!!

P.S with respect to the below reply. They ignored almost all my emails. The strike was not the reason but used that as an excuse.
Since this review I still never got my order and it took over 4 weeks to get my money back.
It was found They set up their PayPal so you can not report a problem to get your money back. So if you pay by PayPal to these people, you have no security as PayPal can't help ypu. All because of They way their account it set up

December 5, 2022
Unprompted review
CondomOutlet.co.uk logo

Reply from CondomOutlet.co.uk

Hi Stephen!

We are sorry that you feel that way about your order. As explained in our email, there were some delays in delivery at the moment of your order due to Royal Mail´s strikes. We also clarified from the beginning that we would offer you a solution for your order.

We also want to insist on the fact that all our clients are treated with all due respect as they are very important to our company.

Best wishes,

Martina

Rated 4 out of 5 stars

Products arrived after a week but happy

Products arrived after a week. Good price so cant complain. Only 4 stars as they give the impression they are UK based and that delivery will be a couple of days. They are based in Sweden, so I guess all this Brexit bull has extended delivery times. They should be honest on the website and make it clear that delivery can take longer than a week. Not really an issue as the whole point is to order in bulk. Just place your next order in advance of your stock running out. Happy shagging!

July 19, 2021
Unprompted review
Rated 1 out of 5 stars

DON OT USE THIS COMPANY - ITS A SCAM

DO NOT THIS COMPANY- IT IS A SCAM
Worse company I have ever dealt with,i now understand why they dont have a phone number we can call.
I paid and items not arrived
I emailed them and there was no apology and said it will arrive after waiting and waiting and sending emails i received a reply
To say they sill process a refund but after weeks of waiting still no refund.
THIS COMPANY IS A SCAM

June 14, 2021
Unprompted review
Rated 1 out of 5 stars

No communication - no reply to emails!

Reading all the below reviews im not supprised at all. I ordered my on the 29th of may. Over a week and two emails later not a squeek from the company!
They wont give you a contact number so you canbonly use email! The cheek of them!
At this rate i have no idea when or if my items will arrive.
Paypal dispute opened, absolutly poor service! Avoid!

June 8, 2021
Unprompted review
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Rated 1 out of 5 stars

Have used this company 9/10 times &…

Have used this company 9/10 times & never had an issue with late deliveries, I emailed 2 days ago to ask where my order was as it clearly states 2-3 working day delivery but still had no reply! Absolute shame as this use to be a prompt efficient company. I will be opening a case with eBay to get a full refund if my order has not arrived by next week, & in future I’ll be ordering from somewhere else.

May 28, 2021
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service, ordered on April 1st it’s now April 20th and still no parcel, no reply to emails and money has been taken. Avoid!!!!

April 20, 2021
Unprompted review
Rated 1 out of 5 stars

Would not shop here again

Placed order on 27nd feb. I emailed them 8th March to say have not recived order and to wait until end of week. Waited until end of week and still not got it. Emailed back to as for refund as I purchased elsewhere but no one has emailed back. No phone number to even talk to anyone and no tracking numbers to track parcel. Terrible experience. Order number 41000011714

March 13, 2021
Unprompted review
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Rated 1 out of 5 stars

Satisfaction

I have ordered it and took very long time to come however I am satisfied with the product. In the beginning I was very disappointed by the review and my own experience.Thank you

February 9, 2021
Unprompted review
CondomOutlet.co.uk logo

Reply from CondomOutlet.co.uk

We are sorry for the delay of the order.
We are however happy that the order arrived even though it took a week more than expected.

Rated 1 out of 5 stars

I’m not sure about this website because…

I’m not sure about this website because I have ordered over a week ago and still nothing even know I have paid for 2-3 day delivery not as satisfactory as it says

February 8, 2021
Unprompted review
CondomOutlet.co.uk logo

Reply from CondomOutlet.co.uk

We are sorry about that, however as the address provided was incorrect the order could not be delivered.

Rated 1 out of 5 stars

Terrible delivery times, terrible customer service

Paid for 2/3 day service ! This was a week ago, deliveries being a few days late over the Christmas period can be expected. However I have emailed the company twice to see if they know the whereabouts of my parcel and had no response at all! If you can’t guarantee 2/3 day service do not offer it for an extra charge and then to not reply to emails from customers asking about their product is very poor. Do not use this company. I should have checked reviews before buying !

December 22, 2020
Unprompted review
CondomOutlet.co.uk logo

Reply from CondomOutlet.co.uk

Hi!

We are very sorry for the inconvenience regarding this order.
The delivery time for this service is 2-3 business days but unfortunately, due to lockdowns, it could not be delivered.
We are dealing with your order now and as it could not be delivered, you were offered a full refund.

Rated 4 out of 5 stars

It's cheap but give extra time for delivery.

This website has cheap interesting products with great deals for new customers, an over £20 spend gift and gives a discount code with your first order of condom's for more. But I would give them extra time with the delivery.
The website itself is a little hard to browse, and you need to read the details when adding deals (remember to double check). I was a little worried when my order was late arriving especially after seeing some of the review but it arrived 5 days after the order was processed which is longer then the "2-4 working days" it claim but really not that bad, especially seeing how much cheaper the products are on this site compared to others. I definitely found some brands and makes of products that I have never seen before with most of them being from foreign manufacturers which was definitely more interesting. They have a nice range of products from large bulk buys to cool little interesting lots (like some glow in the dark condom's) and the price make trying a new range less of a risk.

November 21, 2020
Unprompted review
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Rated 1 out of 5 stars

Scam Outfit !!!

Order placed from the condom outlet on the 20th October, money taken from my bank. Now 2/11/2020 I still await the order. Requests for a refund have so far been denied by the condom outlet, so I am in the process of a Visa dispute to recover my money paid.
This firm is a con/ scam outfit. !!! be aware of this !!

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

Took 14 days to come but worth it

Took 14 days to come, was well worth the wait getting them delivered to work, the receptionist's usually open my post and now they all know I'm packing heat, cheers again

August 29, 2020
Unprompted review

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