Cobee by Pluxee Reviews 454

TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

It oblige to you use a smartphone, it doesn't have a web app working just on a website, you cannot change the code of your card. Really a limited experience, if you can, don't bother with it, there ar... See more

Rated 5 out of 5 stars

As an employee, I have been taken care perfectly. The problems havee been solved in a timely and effective manner. I strongly recommend the system

Company replied

Rated 5 out of 5 stars

The customer support is very professional and the few times I had issues (I forgot to schedule a Nursery payment), they were very kind and eager to help. Especially Graziella was very good and fast in... See more

Company replied

Rated 5 out of 5 stars

Ease of use and good customer support. I have the card on my phone so I was able to start using it the day I downloaded the app. I had a problem with a refund from a vendor but support was fast and pr... See more

Company replied

Company details

  1. Human Resource Consulting

Written by the company

Cobee by Pluxee lleva la gestión de beneficios y la retribución flexible a otro nivel con una plataforma 100% digital orientada al bienestar de la plantilla. Con solo un clic, tanto empresas como sus empleados tienen acceso a todos los servicios en la web y en su app móvil, sin intermediarios ni complicaciones.


Contact info

4.1

Great

TrustScore 4 out of 5

454 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent support and amazing app!

Excellent support and amazing app!! Very easy to use and the virtual card available from day one.

August 31, 2023
Unprompted review
Cobee by Pluxee logo

Reply from Cobee by Pluxee

Hi Jose, thank you very much for your review! 💚

Rated 5 out of 5 stars

Ease of use and good customer service.

Ease of use and good customer support. I have the card on my phone so I was able to start using it the day I downloaded the app. I had a problem with a refund from a vendor but support was fast and professional.

August 30, 2023
Unprompted review
Cobee by Pluxee logo

Reply from Cobee by Pluxee

Hi Samuel, thank you very much for your review! 💚

Rated 5 out of 5 stars

The customer support is very…

The customer support is very professional and the few times I had issues (I forgot to schedule a Nursery payment), they were very kind and eager to help. Especially Graziella was very good and fast in solving the issue.

August 23, 2023
Unprompted review
Cobee by Pluxee logo

Reply from Cobee by Pluxee

Good morning, Diego.

Thank you very much for your comment! You know where to find us next time you need us.

Rated 2 out of 5 stars

Bad service and user experience

It oblige to you use a smartphone, it doesn't have a web app working just on a website, you cannot change the code of your card. Really a limited experience, if you can, don't bother with it, there are many other services that do the same and better.

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer support and service

This opinion is based on my experience for Portugal. The company I work for started using Cobee in the beginning of 2022 and I requested my card as soon as it was possible to do so (14/01). I confirmed my address which was correctly sent and later verified by the Cobee team but even after 15 workdays (24 total days) I still don't have my card nor can I access my monthly meal subsidy since the app is useless. After a couple emails the local team's reply wasn't satisfactory and I'm still waiting to know when they'll send a 2nd card.

February 7, 2022
Unprompted review
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