Cisco Reviews 57

Cisco support is terrible. Just pass you around to different reps, support line is always busy, and just leave you on hold for 30 minutes. 0/5

All of our networking material is from Cisco, and we couldn't be happier. Quality products and good support, but prices are a bit steep, even with this kind of quality.

Few months ago I have participated in survey. " Meeting today's contact center needs in a rapidly changing world" . I was informed by Cisco that for participation in survey I would receive Cisco 562 series wireless headset. Till this day I've not received it - there is no reply from Cisco side.

In India... Cisco has the worst service... Am trying to replace a Cisco 28 port POE switch from 8 months worth ₹42000... It's a unused product, not working...
They are not concerned of customer after replacement... Don't buy Cisco products

Very good service, and rich products

Been on hold now for 40 min waiting to speak to customer service... this is after waiting about the same to speak to some completely rude, non-english speaking "tech support" person who was completely, utterly unhelpful.

The product is always good. but the price is a bit expensive.

They claim to bind you up for 12 months !!!

We have a subscription on there Webex, witch I not can recommend anyone to use !

The information technology company emphasizes energy-efficient equipment and hardware, notably its EnergyStar products and technology.

FAO Cisco and Potential Future Candidates:

I have been studying towards my ICND1 since July and have invested a lot of time in to learning and mastering the Cisco study material. Firstly, I have had multiple issues where the site has been down or labs are unavailable which has resulted in me pushing back my exam 3 times due to the loss of study time. I raised this with Cisco and had to settle for a gesture of good will refund which was around 12% - appreciated however money doesn't buy the time back.

Please also note, this is also time sensitive as I will need to complete my CCNA exam before February as it will be discontinued due to the changes.

Today I sat my ICND1 exam, during my exam - the lab failed and froze on a 4-part question. I raised this with the lady at the test center who came to take a look and didn't pause my time until 5 minutes after verifying that there indeed was an issue (so 5 minutes exam time lost) - then once she phoned Cisco, they advised her I would have to skip the 4-part question and carry on. So I did. My score was 816 and my pass mark was 832, I in myself know I passed as I knew the answer to the question which I was unable to answer due to Cisco's error. Even if I was able to answer 1 part out of the 4-part question, I would have passed.

As soon as I left the test center, I contacted Cisco - after speaking with a customer service representative, then the supervisor (Daniel) and then the manager (Ali) - I was advised that this needs to be looked at by the technical team and I should expect a phone call in 3-5 working days. I was also advised that I cannot resit the exam for 7 days due to company policy, even though this was their mistake. On top of this, the manager advised me that at most they would be able to offer me is a refund once this has been looked in to by the technical team. I find this completely outrageous that I have failed an exam due to their mistake and all they can offer me is a refund.

This does not compensate for the time I have taken off work, the stress I have experienced with this exam and potential further time off work. I should be able to resit the 4-part question (or one similar) and not have to re-do the whole test again.

My certificate with my score says "As a Cisco certification candidate, you deserve a fair and secure testing experience" - This was most definitely not a fair experience. Even if/when Cisco offer a re-sit of my exam, this is still not justifiable. I should have passed today and this was all down to Cisco. After my CCNA, I will never sit a Cisco certification again and I definitely would not recommend Cisco to anyone.

I purchased, and continued to buy up to date, Cisco products, certain of their business strength and therefore trusting in excellent customer service. Never what was wrong!
Despite months of calls and emails trying to get me to attend for their semi-professional router guaranteed for life, the WRSV4400N, Cisco has deliberately decided not to provide any assistance for their product, a lifetime guaranteed memory and no longer working, although it is It has always been used under the Smart Ups APC UPS. And to say that I have always bought and bought Cisco to friends, law firms and other professionals, in the belief, now clearly wrong, to treat a brand of excellence as can be that of Apple, a company that, unlike Cisco, until today He never disappointed me. When the WRSV4400N started to reboot continuously becoming unusable, I immediately ordered a Cisco RV340 and, a few days later, an RV130W, this happened on 2 November 2018. My trust was placed in Cisco even if sometimes its products do not they are really up to date, the RV130W does not have the Fi AC protocol.
I think the company policy on products with a lifetime warranty must be known to everyone so that others are not fooled by Cisco.
Even their commercial practice in Italy is considered incorrect by virtue of deceptive advertising on a product guaranteed for life.
Deeply disappointed by Cisco

Cisco is a very big company so that there are many suppliers of its products. I don't know which is the better. However, to order a product from Cisco will cost me much money. It is a trouble.

World class company where employee can get respect and choice to work on his or her taste.

Terrible company, their sales team have no idea what they are talking about and when you ask difficult questions they just cut you off.

Michael, the person I spoke to didn't even understand what a Local Area Network was!