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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its dedication to important causes, highlighting its role in bringing significant issues to public attention and enabling individuals to support various campaigns. Many people appreciate the efficient and kind customer service, noting prompt and helpful responses to their inquiries. The platform is also commended for making it easy to create and sign petitions, fostering a sense of community among like-minded individuals. However, some customers also noted issues with payment, reporting unexpected recurring charges after making what they believed to be one-time donations. Some reviewers expressed dissatisfaction with the website's clarity regarding payment processes and experienced difficulties canceling these recurring payments. A few people also mentioned that their initial messages did not receive a reply, and some felt the site focused too heavily on petitions rather than providing direct support for specific educational needs.

What people talk about most

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and helpful replies... See more

Payment

Consumers find payment to be a source of frustration, primarily due to unexpected recurring charges. Many... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise its ease of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent,... See more

Social media

Clients share positive opinions on social media, highlighting its effectiveness in spreading awareness and... See more

Based on these reviews

Rated 4 out of 5 stars

Unfortunately, my experience is bad! Taking advantage of bad, inappropriate legal rules, criminals often receive no or unfairly small punishment! But, when the voice of good will speaks out against... See more

Rated 4 out of 5 stars

Change.org will often alert me to issues that I feel are important to our society and culture. If we can bring about important changes for the betterment of all involved then Im happy to sign, contrib... See more

Rated 5 out of 5 stars

Change Org a fantastic organisation that does its utmost to bring to light some very important issues that need sorting and voting on by us the public. If they weren’t around doing what they do an a... See more

Rated 5 out of 5 stars

Change.org is Incredible ! It Represents and Brings to Light So Many Challenges that People, Animals and States are Experiencing and Spreads the Word ! These Matters can then be Resolved when the Word... See more

Rated 5 out of 5 stars

Change.org do a tremendous job, really dedicated in what they do, also they appreciate even the smallest donations which I like vedry much. I pay to several animal charities, but small amounts, about... See more

Rated 5 out of 5 stars

In this particular case, Change.org has really gone out on a limb for the benefit of mental patients like me. I'm certain the pro-force faction of the mental health system has already audaciously tar... See more

Rated 5 out of 5 stars

This organisation helps people to gain support for their cause by signing a petition. Whether large or small, you can sign a petition in support of the cause if you think it worthwhile. Very well... See more

Rated 5 out of 5 stars

The site is excellent for identifying issues which can adversely affect us all .The site is very clear on the focus of the petitions and what the hoped for outcomes are. It also provides a proactive r... See more

Rated 5 out of 5 stars

People understand what this social media company is doing by exploiting the suffering of animals. We all know people are cruel in the world but that’s no cause for suffering to an animal, it’s people... See more

Rated 5 out of 5 stars

It is a very important cause, we are what we eat, so rearing chickens (or any animals) in this way is unacceptable and ultimately impacts humans well being too ... Change.org are working tirelessly... See more

Rated 5 out of 5 stars

The idea to petition the Canadian Government about eliminating income tax on yearly OAS/CPP reductions for retired folks is a very worthwile cause. A subject, I'm sure, prompts the thought 'Why has is... See more

Rated 5 out of 5 stars

I give to quite a few organizations - charities and causes. I can end up with things on my credit card I don’t recognize and so I had to check one time with Change.org. They acknowledged my request,... See more

Rated 5 out of 5 stars

Change.org is doing a great job of supporting worthy causes. The small amount of money to support these causes is really worth it & hopefully we will continue to be successful in giving help where it’... See more

Rated 5 out of 5 stars

Fantastic company, they took four payments, not quite sure how that happened. However on contacting them they return my money within a couple of days. Not many companies would do that. So much respect... See more

Rated 5 out of 5 stars

Through my own fault, I made a billing error which was immediately resolved to my satisfaction. The email contact was so professional and kind. If I had scans of money, I would support Change.org in... See more

Rated 1 out of 5 stars

This organization may support good causes, but their business conduct is not honest and transparent. I made a one-time donation a long time ago, and they turned it into a recurring monthly charge for... See more

Rated 1 out of 5 stars

A very dodgy website. They sucker you into helping out by signing a petition - a friend will have probably 'recomended' you. You think you've done a good deed, and then they start screwing you for m... See more

Rated 5 out of 5 stars

My experience with Change.org and Roger in particular, was very pleasant. He is a kind, knowledgeable and understanding gentleman and it appeared to be no trouble for him whatsoever, in solving my pro... See more

Rated 5 out of 5 stars

Real honest coverage that is not always on mainstream tv or newspapers. People must be aware of the injustices and the heroics of all. Please try to engage and donate accordingly.

Rated 5 out of 5 stars

Change.org has several times helped me competently and very kindly with my concern. The platform is free and easy to sign. I will keep on signing there petitions to help animals in great distress... See more

Rated 5 out of 5 stars

Great organisation and customer service queries are dealt with efficiently and swiftly. What more can you ask for? A valuable company who care about people. Thank you.

Rated 5 out of 5 stars

I contacted the help function via the website… and to my huge surprise (no disrespect to Change, just my usual experience with help emails) a real person replied quickly with a real and helpful soluti... See more

Rated 5 out of 5 stars

Change.org makes it so easy to create a very impactful petition. I used the AI feature and it was better than I would have expected or could have written myself. It captured exactly what the issue was... See more

Rated 5 out of 5 stars

Change.org bring important issues to the attention of the wider public. They also get back to supporters to say thank you for their support and to highlight how contributions are used.

Rated 5 out of 5 stars

I can’t say enough about change.org. Signing petitions is really easy and a lot of petitions are things that I really care about. I can also get email updates on petition progress, which I appreciate.... See more

Rated 5 out of 5 stars

I was having difficulty cancelling my subscription - Not really expecting a reply, I sent an email to Change.org, and recieved in response such a caring, helpful and proffesional response from Andrea,... See more

Rated 5 out of 5 stars

it’s great and happy we are being heard and I hope this petition help us get YAILIN La MAs viral off because she’s has not earn it thanks

Rated 5 out of 5 stars

Change.org is a unique and valuable way of building communities sharing a desire to make the world a better place for animals and humans, and grow respect and conservation of our beautiful planet. I... See more

Rated 5 out of 5 stars

I love Change.org! I think it’s a great platform for people to get very important matters to a lot of people that would otherwise not have access to or not even be aware of. It also allows anyone to s... See more

Rated 5 out of 5 stars

I have recently had to contact the Change organisation. They were so prompt with their reply and ensured their resolution was exactly what the customer required. Thank you

Rated 5 out of 5 stars

I started my Petition in July of 2024. This was my first time using Change. org. I had many questions and received helpful and timely support! Thus far my Petition has achieved a primary goal as w... See more

Rated 5 out of 5 stars

Quick, helpful and positive response to my query. Am not used to that from many companies. Pleasantly surprised. Well done.

Rated 5 out of 5 stars

Wanted my signature removed from two petitions I signed a while ago and no longer supported. Took I don’t even think 24 hours and they were removed. Thanks!

Rated 5 out of 5 stars

Change.org allows me to agree with my fellow humans to get involved in issues that are important to us. We are able to make a change and make all of our lives better. You are not forced to sign anyt... See more

Rated 5 out of 5 stars

Excellent customer service. Helpful and polite. Everything went smoothly. I will happily donate for your project when ever I can.

Rated 5 out of 5 stars

I contributed in my own way to support an important cause. I also want it to be communicated to as many people as possible so that it results in success.

Rated 5 out of 5 stars

Knowing there is a way to connect to like minded individuals and communities. Gathering momentum and support for a common cause in peaceful manners is great way to go

Rated 5 out of 5 stars

It took a while to get an answer, but they solved my problem. All in all it is a trustworthy organization, which is doing great and important work!

Rated 1 out of 5 stars

I made a one-off donation to a Change.org petition and a monthly subscription was set up. I have been unable to cancel it and have spent a long time exploring the website on my phone / computer -... See more

Rated 5 out of 5 stars

It's a very efficient and helpful facility for running petitions. While having had an account for some time, I only recently started my own petition. I found out later that the cause was also being co... See more

Rated 1 out of 5 stars

was a member of change.org since September 2013 sign many petitions and donated to several causes ... however i notced recently the were stealing money out of my bank account via paypal i recommend ev... See more

Rated 1 out of 5 stars

A company where when you try and support an organisation, they take money off you very sneakily. The website is set up so you can't contact them and nowhere can you cancel the error. I've reported it... See more

Rated 1 out of 5 stars

I intended to assist with a petition I came across on Facebook. After signing the petition, I was prompted to pay a fee of $10, which I agreed to. However, at no point was I asked if I wanted to subsc... See more

Rated 1 out of 5 stars

I chipped in towards a petition and then found I'd apparently subscribed. Finding out how to cancel is next to impossible, and emails have gone unanswered. Very poor from an organisation like this!!!... See more

Rated 5 out of 5 stars

Perfect communication Very Very Helpful. Easy to understand. l Wish The HM MPs did what Cange Org does. 10 STARS.

Rated 1 out of 5 stars

My experience on Change.org was not very good because I was seeking educational support, but the platform did not provide the help I expected. I hoped to receive assistance with my studies or academic... See more

Rated 5 out of 5 stars

I was frustrated that money had been taken from my account on what I believed to be a one off donation. I emailed the team and received an informative and courteous response with a solution to the i... See more

Rated 5 out of 5 stars

I was very happy to sign the petition as it is something I feel needs to change in schools. Too many cases of this everywhere. To be able to take just a minute of your time, out of your day, to sign... See more

Rated 4 out of 5 stars

I made a manual payment of €10 for an Irish campaign. However, my account was debited €1043. I was not happy and I used Change.org's online contact facility. My first message didn't get a reply. My s... See more

Rated 5 out of 5 stars

Change.org is an easy way for organizations to fundraise. Their customer service is awesome as well. I had inadvertently signed up for a monthly donation and when I noticed it I expected it to be a lo... See more

Rated 1 out of 5 stars

I did a one-off support of a specific campaign. Therafter they c kept taking an unauthorised monthly payment. I put this down to a mistake and easy to resolve/refund but I have sent numerous request... See more

Rated 2 out of 5 stars

I have only been on change once or twice but recently realise they were taking money from my account each month. I had not signed up to monthly payments and it’s something I don’t do. I feel really ch... See more


Company details

  1. Web Collaboration Platform

Information provided by various external sources

Change.org is the leading site for social change, providing daily news and information about important social issues and empowering people to take action.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

"A Powerful Platform for Justice and the Kurdish Voice"

Change.org is a great platform for justice. My petition against Al Jazeera's biased reporting on Kurds has reached 3,000 signatures in a few days. The support team is helpful, and I hope they take serious action to help us get a formal apology from the channel. High hopes for this platform to support the Kurdish voice!

January 29, 2026
Unprompted review
Rated 3 out of 5 stars

"Secret Project" Hidden From The Upper East Side

Shocking News: A proposed 200 ex-inmates Men's Homeless shelter and halfway house on 1114 First Avenue and 61st Street is planned to open in March 2026.
Local businesses, neighborhood schools, nearby parks, including the East River Esplanade will suffer profound consequences. It will cause a life changing impact to the Upper East Side. I received the notification from my building manager on January 29, 2026.
This "sneaky" project, without any notice and obviously not clearly honest to the community, should be investigated on its illegality. Why was the action of this major project being kept secret for so long? A work permit is already on the windows of the lobby door. Residents and local businesses in the surrounding areas must try to stop this project!

January 28, 2026
Unprompted review
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Rated 3 out of 5 stars

Pay to sign..…?

I thought I had signed petitions here before, so it was a surprise to find that there was a requirement to either pay (!!!) or share a link - on platforms I simply do not use, e-mail contacts (inappropriate) or on Facebook where I severely limit access to most of my posts. Thus my "signature" did not count. I feel that putting such hurdles in the way of petitions is counter-productive...

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I didn’t intend to make a monthly contribution…

I recently made a contribution I thought was a single donation. I saw the same amount appear on my statement, and it turns out that I had inadvertently selected a recurring donation. When I reached out to change.org, I was surprised and the speed with which they responded and addressed my issue. I would not have any concern regarding future contributions going through them. Did I say their customer service representative was awesome! Thanks Andrea!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Sickle Cell

My niece and nephew are sicklers and they inform me of the amazing work the charity is doing and spreading awareness of the condition as not much is heard on the media about sickle cell compared to other illnesses. Continue supporting sicklers and educating the public.

January 30, 2026
Unprompted review
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Rated 4 out of 5 stars

Online Honesty

I made a manual payment of €10 for an Irish campaign. However, my account was debited €1043.
I was not happy and I used Change.org's online contact facility. My first message didn't get a reply. My second message did and the issue was speedily resolved.

January 11, 2026
Unprompted review
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Rated 2 out of 5 stars

Complicated and very needy site

I dislike the fact that the petition sign up process leads you on to giving money and also on to the next petition. It's as if try are trying to trap you in a cycle of engaging in the website. It is also difficult to know when you have completed signing because of the continual linking on to the next thing.

January 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Be careful of unsolicited donation

Sneaky website soliciting €2 for petitions. Whilst I agree with the sentiment of petitions and happy to give a one time donation. They continue to take monthly subscriptions of €2 unless you specifically cancel them. Very underhanded.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

A very good cause to make the world better.

I think Change.org is a very worthwhile organisation to get the ordinary persons' views heard and to try and make a positive change for the better in many different situations. The website is always easy to use and we are always kept updated as to how the petition is doing and can see how our donations are helping. Have followed it for a long time and will continue to do so.

January 27, 2026
Unprompted review

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