Carwow Leasey Reviews 1,121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 738 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the transparent, professional, and efficient service provided from start to finish. Customers consistently praise the staff for their helpfulness, knowledge, and proactive communication, making the entire process stress-free and straightforward. Many people appreciate the quick delivery and the seamless user experience, noting that the company goes above and beyond to ensure satisfaction. However, some people were dissatisfied with significant delivery delays and a lack of clear communication regarding these changes, leading to inconvenience and stress. A few other people also felt that the administrative and management teams were disorganized, with misleading delivery promises and limited tracking information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction with the... See more

Customer service

Customers had positive experiences with customer service, highlighting clear, responsive, and helpful support... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault any aspect of the whole process. Transparent, professional and just simply great service. Jamie L worked well to secure a car in stock and I was kept informed each step of the way. Deliver... See more

Company replied

Rated 5 out of 5 stars

What an amazing first-time experience. Jamie Lowe was fantastic from start to finish. He was always available to take my call, kept me updated and answered all of my questions. He wasn’t pushy with an... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Carwow Leasey. James sorted the deal on offer, nothing was too much trouble and easy and good communication. Once ordered was kept informed on progress every few weeks. I ha... See more

Rated 5 out of 5 stars

I enquired about a lease vehicle. Spoke with Georgia Fenwick and James Knight. I was approved for finance agreement. Unfortunately I was unable to accept based upon the initial payment terms. I mistak... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

The Best Around..!

I have leased a few vehicles over the years but the customer service at Carwow is by far the best I have ever had, They are easy to get in touch with, quick to answer any questions and concerns and the car was exactly as expected.

If this is your first time leasing a vehicle, these are definitely the company you want to start with

May 23, 2026
Rated 5 out of 5 stars

First time I’ve used this company for a…

First time I’ve used this company for a lease vehicle but wouldn’t hesitate to use them again. First contact was a generic expression of interest as I wasn’t sure the price on the website would be the actual price. After speaking to Max I was reassured it was. The car was delivered on the day Max said it would be and I’m delighted with it.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended Carwow Leasey

Highly recommended Carwow Leasey. Very smooth service from start to finish. Regular updates on when car would be delivered.
Customer service agent Jamie Lowe very helpful and professional and easy to contact.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Carwow were highly competitive on price…

Carwow were highly competitive on price and provided great customer service and support. I was kept informed on the progress of my order from the point of order to delivery. Excellent experience, very happy customer!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

I have just taken delivery of my dream car, only two weeks after my first call with Jamie at Carwow Leasey.
He was able to quickly check national availability with BMW dealerships and was then able to offer a choice of colours / finishes for immediate delivery at prices significantly below others I’d seen online.
It was a pleasure to deal with Jamie, there was no high pressure sell or fuss. He was friendly, professional and seemed to genuinely enjoy his job. I can’t recommend him or Carwow Leasey highly enough.
Thank you from a very happy customer!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

had an excellent experience with Rushan…

had an excellent experience with Rushan throughout my leasing journey. From start to finish, he was incredibly supportive, professional, and always available to help with any questions or concerns.

I was having ongoing issues with my previous leasing company, and Rushan managed to resolve everything with just one phone call, taking a huge amount of stress off my shoulders. Thanks to his efficiency and dedication, he was able to get me into a new car within just two weeks.

The level of customer service I received was outstanding, and the whole process was smooth and hassle-free. I would highly recommend Rushan and the company to anyone looking for a reliable and professional leasing service.

I’ll definitely be recommending him to friends, family, and colleagues in the future. Thank you again for all your help!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and helpful team

I've found the Carwow Leasey team to be very professional, responsive and helpful. They do what they say they will do and very patiently took me through all the various processes.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great deal

Great deal, very professional and smooth interaction, nothing was a problem,just the right amount of communication and after sales, highly recommended

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Sooo easy

Sooo easy. From initial enquiry through to delivery. Jamie’s comms were clear, deadlines were met.

Very satisfied customer.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfying experience with Carwow Leasey

The ordering process was quick and easy, then when the first car I requested was going to arrive a month after I wanted one, they gave me options of other cars and helped me through the process of switching to another one that arrived on the day I wanted it to. All the communication from Alanah was great and she was quick to respond to my emails. Overall a very satisfying experience with Carwow Leasey

June 1, 2026
Unprompted review

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