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car360 Reviews 4,156

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine approach, making the car buying process smooth and stress-free. Many people highlight the excellent condition of the cars, often describing them as immaculate and exactly as described, even for used vehicles. The overall service, from initial inquiry to delivery and handover, is frequently commended for its efficiency, transparency, and ease. However, some customers also noted issues with vehicle preparation, citing instances where cars had undisclosed cosmetic or mechanical problems upon arrival, or were not as pristine as expected. A few other people also felt that the communication regarding vehicle history or specific features was not always accurate, leading to some disappointment.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Product

Consumers generally express satisfaction with the product, often describing cars as immaculate, in great... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication, smooth... See more

User experience

People report positive experiences with user experience. Many customers describe the process as seamless,... See more

Quality

Users describe positive interactions with quality. Many customers received their cars in immaculate, superb,... See more

Based on these reviews

Rated 5 out of 5 stars

I had never bought a car without seeing it before but I can fully recommend Car360. Communicative from the moment I placed a deposit, kept me informed throughout the process, answered my questions qui... See more

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Rated 5 out of 5 stars

Excellent communication which is key of course. Nothing too much trouble and Arron thought through every point made and responded with an honest answer. This resulted in a great purchase and warranty... See more

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Rated 5 out of 5 stars

I’ve always purchased cars by seeing them in person, this was the first time I’ve ordered online and awaited delivery. The process was really easy, Harry was fantastic and answered all of my qu... See more

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Rated 5 out of 5 stars

Purchased a polestar 2 from Car 360 and was handled by Harry Riddler. He did a remarkable job of handling all questions I had, he was polite, professional and just a genuine salesperson you would ex... See more

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Rated 5 out of 5 stars

What a great way of buying and part exchanging a car ! was so easy from start to finish and was kept informed about everything along the way.The chap who delivered my car was very friendly and answere... See more

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Rated 5 out of 5 stars

CAR 360 seem to be able to provide cars at competitive prices but at the same time offer the service of a large company with it's quality control after sales care etc. Our 2 year old car was delivere... See more

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Rated 5 out of 5 stars

Seemless, prompt and professional customer service. No pressure from these guys. Arron responded to all my messages same day and kept me informed at all times. I was able to pick my delivery date and... See more

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Rated 5 out of 5 stars

really good experience of buying a car online i was really nervous as hasn’t seen car in person. car was delivered promptly and was immaculate. massive thank you to Arron who was really helpful and gu... See more

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Rated 5 out of 5 stars

Easy to buy, daunting not seeing the car and commiting money prior but 7 days hassle free return. Spencer made it easy answered emails super fast always helpful. Delivered to my house by Graham i thin... See more

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Rated 5 out of 5 stars

Great car buying experience. Having never bought a car without seeing it before it was quite a scary feeling as to what we would get. Kira kept me well informed on the vehicle and explained all about... See more

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Rated 5 out of 5 stars

Amazing experience from the very first contact through to handover. Customer care was outstanding, always a real person on the end of the phone to help. The car arrived in immaculate condition. Very h... See more

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Rated 5 out of 5 stars

Whole process was really well done. I wouldn’t normally buy a car without seeing it but the information provided gave me confidence to do it and I wasn’t disappointed. Communication was excellent and... See more

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Rated 5 out of 5 stars

I was really impressed with my recent electric car purchase through car360. The advice, guidance, support and delivery process was really professional and very tailored to what I needed. I had a dedic... See more

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Rated 5 out of 5 stars

From my initial enquiry through to reservation and order placement, including a smooth part-exchange process, Car360 has been fantastic. Kira was incredibly friendly, helpful, and a total delight to... See more

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Rated 5 out of 5 stars

I dealt with Chance and Kira who were both helpful and knowledgeable. The Tesla I purchased had 4 new tyres, a windscreen, and charging port cover replaced as part of its pre-sale inspection and the c... See more

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Rated 5 out of 5 stars

I had a fantastic experience buying my car from Car360. The whole process was super easy from start to finish, and Spencer really looked after me every step of the way. My new car arrived in absolutel... See more

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Rated 5 out of 5 stars

Pleasure to do business with. Had the perfect spec car with all the options we were looking for in the right colour and low mileage. Condition of the car was sppt on and just as described. Had to trav... See more

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Rated 5 out of 5 stars

Great communication through the whole car sales journey and the car sold was at a good price too! Shoutout to Chance L who was handling my sale, he was very accommodating and not overly forward lik... See more

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Rated 5 out of 5 stars

I bought this car on the 26th of February and so far I am very happy with it. At the moment everything is working perfectly fine and the car drives very smoothly. It feels comfortable, reliable, and... See more

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Rated 5 out of 5 stars

From start to finish, the service and ease of process could not have been simpler. I dealt with Chance, who was patient, understanding and made the sale and purchase of the vehicle as easy as I... See more

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Rated 5 out of 5 stars

I recently purchased a car from Car360 and overall had a great experience with their team. Like with any car purchase, there were a few small hurdles along the way, but the team handled everything... See more

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Rated 5 out of 5 stars

Arrived very early expecting to wait for the handover but the car was already immaculately prepared. The team were well organised and everything went smoothly. Love the car, great value for money so... See more

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Rated 5 out of 5 stars

This is the third car we have purchased through car360. Chance dealt with this sale and provided a friendly helpful service, even sorting a missing item. Their system is great, straightforward, compet... See more

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Rated 5 out of 5 stars

Staff polite on enquiring and helpful in explaining all the options available to purchase a car. No pressure to buy anything, and when i did decide i was kept in constant communication in where my... See more

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Rated 5 out of 5 stars

Couldn’t fault Harry or the Car360 team. From initial enquiry to collection, he was efficient, knowledgeable and at no point did I feel under pressure. He was prompt with his email replies and easy t... See more

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Rated 5 out of 5 stars

My sales advisor, Harry, was truly fantastic. He provided exceptional customer service with a no-pressure approach. The communication, from my initial inquiry to the delivery day, was excell... See more

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Rated 5 out of 5 stars

Could not fault the service received at all. Given this is all online until you pick the car up I was really nervous about paying for something I had not physically seen or test drove. It was so ea... See more

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Rated 5 out of 5 stars

Spencer was amazing throughout the entire process, he checked in with every update even after delivery, I couldn’t be happier. My partner and friend also purchased EV’s through Spencer a week... See more

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Rated 2 out of 5 stars

I reserved a Tesla Model Y (73) and paid my fee etc but wanted to arrange my own finance which seemed to be a massive issue - but needless to say this was able to be resolved. I then deci... See more

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Rated 5 out of 5 stars

This is the second car I’ve purchased through Car360 and the process was as easy as the first time, which is largely down to Kira. She dealt with me both times and is really helpful and efficient. As... See more

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Rated 5 out of 5 stars

Honestly - 5 stars do not seem enough. Id never heard of Car 360 until January when i was looking at buying my first EV! I had the pleasure of dealing with Chance who couldnt have been more helpful ev... See more

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Rated 5 out of 5 stars

From the very start, the imagery of the vehicles on the site was second to none. That got me hooked. Then the value of the car I was looking at , was extremely competitive . Ok , what was the catch ?... See more

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Rated 5 out of 5 stars

Once again another great purchasing experience with Car360. From the moment of enquiry in a Sunday Kira was OOO but as soon as it was Monday morning, there was a reply in my inbox in regards to... See more

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Rated 5 out of 5 stars

Customer service excellent. Felt reassurance throughout the process. Efficient and easy process. Can't rate them highly enough. Arron in customer service team looked after me from start to finish an... See more

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Rated 5 out of 5 stars

I bought a VW ID3 from Ellie and she was awesome from start to finish. It was my first " buying online" experience and she made it easy, pleasant and trouble-free. Would definitely buy from them a... See more

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Rated 5 out of 5 stars

Great experience from choosing the car to picking it up. Would highly recommend them. Chance and Tom provided great customer service. Love the new car and it was exactly as described. Many thanks fro... See more

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Rated 5 out of 5 stars

I had a very good overall experience with Car360. Communication was clear and the process was straightforward. Chance was especially helpful — not pushy at all, very patient, and always happy to... See more

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Rated 5 out of 5 stars

It was a stress free experience. No sales pressure. When the car arrived, the condition was immaculate (it’s over four years old with 45k miles on the clock!). It’s great that Car360 give yo... See more

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Rated 5 out of 5 stars

All throughout buying and receiving my new car the service was excellent from start to finish . Kept well informed and the driver rang on the day with a time he would be here .

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Rated 5 out of 5 stars

I bought a used MG from Car360 in November 2025. I was quite apprehensive about not seeing the car before committing to the purchase, but I needn't have been. The car was exactly as described and real... See more

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Rated 5 out of 5 stars

I was a bit nervous about buying a car that I had not seen or driven, but the 7 day no quibble money back guarantee persuaded me to give it go. The whole process was stress free, and the car is wonde... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Car360 Review – Tesla Model 3 Purchase I recently purchased a Tesla Model 3 from Car360, and I couldn’t be happier with the overall experience. From the initial enquiry to driving the car... See more

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Rated 1 out of 5 stars

We purchased a Tesla Model Y and were sold by the sales staff describing all their cars as prepared to the highest standards. We were concerned buying a vehicle without seeing it... See more

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Rated 5 out of 5 stars

First time buying an ev and first time buying online so was pretty nervous but the whole process was really easy and I got a lovely 6 month old Puma Gen e. Must give Spensor a big mention helped me a... See more

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Rated 5 out of 5 stars

Absolutely brilliant. We bought a car and the sales person, Spencer Duru was brilliant from the outset. Having never bought a car online without seeing it we were very sceptical, but those fears... See more

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Rated 5 out of 5 stars

Kira George's comms were very good. And although there was a miscommunication about pick up time, she picked it up at very short notice late in their day to sort it ouy

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Rated 1 out of 5 stars

Picked up the a Tesla Model Y and despite being reassured several areas were not as discussed (i) it didn't have a parcel shelf despite being told it would (appreciate this is model specific but I re... See more

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Rated 5 out of 5 stars

It was a very easy transaction from start to finish. They gave a fair part exchange price and the service from Kira was excellent. The driver who delivered the car was pleasant and helpful. Communicat... See more

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Rated 5 out of 5 stars

I had a great experience with Car360 when purchasing my Tesla Model 3. From making the enquiry online to getting the car delivered to my home took about 2 weeks. Harry and the team were attenti... See more

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Rated 4 out of 5 stars

Very warm greeting and necessary activities explained simply. Response to questions via e-mail was rapid and meaningful. Ultimately we believe we got a great deal and are delighted with the vehicle w... See more

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Rated 5 out of 5 stars

We dealt with Chance, What a great bloke, Great at his job, made the experience very easy and straight forward. Our car wasn't going to be ready in time as there was a minor issue so he Loaned me a... See more

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Rated 1 out of 5 stars

Appalling company. Reserved and fully paid for a vehicle. Delivery arranged for morning of 20th March. Received a phone call a 5:17pm the night before delivery due to be made to be told they have foun... See more

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Rated 5 out of 5 stars

Quick and easy purchase. Car just as described. Very good communication, I would definitely use them again.

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

At car360 we specialise in high-quality used electric vehicles (EVs). We make the car-buying process simple, transparent, and hassle-free, offering competitive prices, expert guidance, and nationwide delivery. Every car undergoes a 100-point quality check and comes with detailed images so you can see its exact condition. Our EV experts are here to guide you through every step, and for complete peace of mind, we offer a 7-day money-back guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy and pain-free car purchase

A quick, easy and pain-free car purchase. Chance the Sales Executive was friendly and attentive and easily answered any questions that we had.

February 11, 2026
Unprompted review
car360 logo

Reply from car360

Hi Ben,

Chance has a knack for making the process straightforward, doesn't he? Thanks for choosing car360 for your new car purchase.

From the car360 team

Rated 5 out of 5 stars

Great service delivered car and took…

Great service delivered car and took the part ex much better then another well known online car sales that’s full of faff

February 10, 2026
Unprompted review
car360 logo

Reply from car360

Hi Andrew,

Our team tries to keep things simple with car delivery and part exchange. Thanks for choosing car360 over the competition. Enjoy your new EV!

From the car360 team

Rated 4 out of 5 stars

Delivery - Average. Overall journey - Great

I spoke with Harry who provided guidance throughout the purchase experience. He was clear, provided the necessary updates and completed adequate follow ups. The delivery of the vehicle itself was okay. Not getting an ETA before the car arrived and having a slightly less than optimal charge on the car when it arrived marred the experience a bit but it did come on the day agreed and the car was in great shape and has been a delight to drive so far.

February 5, 2026
car360 logo

Reply from car360

Hi Tayo,

Harry will be pleased to hear he was helpful throughout your purchase journey. Thanks for the feedback on delivery ETA and battery charge - we'll work on improving those details.

From the car360 team

Rated 5 out of 5 stars

I don't often do surveys

I don't often do surveys. However I was very impressed with car 360. I dealt with Spencer for most of the duration who was excellent, quick to respond, polite and clear and concise. Picking up my Tesla from the pick up point was also a great experience. Would highly recommend. Well done Spencer and the gentleman who handed over my car.

February 5, 2026
car360 logo

Reply from car360

Hi Antony,

Spencer will be chuffed to hear your compliments! Your Tesla handover sounds like it went perfectly - thanks for taking the time to let us know when you don't usually do surveys.

From the car360 team

Rated 5 out of 5 stars

Excellent service through the whole process

After finding the car I wanted online, I contacted the trader, Car360 over the phone. I was greeted by Spencer, who provided me with all the details of how they operate and the vehicle itself. I decided to proceed there and then, and form that point on Spencer remained my point of contact at all stages, updating me before I needed to chase and answering all the queries I had very promptly. The car was delivered yesterday and is exactly as described. The logistics chap was also very friendly.

Overall I can't recommend Car360 enough. I recently had a very poor experience with Hendy and this was in stark contrast to that!

February 11, 2026
Unprompted review
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Reply from car360

Hi RT,

Spencer is always thorough with updates and making sure customers feel informed. Your car arriving exactly as described is what makes this all worthwhile - especially after having a difficult experience elsewhere. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

I can not recommend car360 highly enough...

The thought of buying a car without seeing it first seemed a bit odd and against the grain for me but, however, the purchase went through without a hitch and Spencer (the guy I delt with) was excellent. He answered all of my questions promptly and kept me well informed all the way through. When I picked the car up it was spotless and in showroom condition, could not have been better. The price was also extremely good for a car of that year/mileage (2025 BYD Seal Excellence), I can not recommend car360 highly enough and would NOT hesitate to purchase from them again .

February 11, 2026
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Reply from car360

Hi Fletch,

Spencer will be chuffed to hear you had such a good experience. The BYD Seal Excellence is a stunning car - hope you're loving every minute behind the wheel!

From the car360 team

Rated 5 out of 5 stars

I don’t normally leave reviews


I don’t normally leave reviews, but I felt this one was worth sharing. If you’re unsure about buying a car online without seeing it first, honestly don’t be.

Spencer looked after us from the very beginning and made the whole process straightforward and stress-free. Any questions or small issues we had were dealt with quickly and clearly — nothing felt like a hassle.

Buying through Car360 was genuinely a breath of fresh air. It’s one of the easiest car-buying experiences we’ve had.

Big thanks again to Spencer.

February 10, 2026
Unprompted review
car360 logo

Reply from car360

Hi Troy,

Spencer will be chuffed you took the time to mention him by name. Your experience is exactly what we want everyone to have when buying a car online with us.

From the car360 team

Rated 4 out of 5 stars

Buying a car online is convenient with…

Buying a car online is convenient with helpful staff and detailed vehicle info, though some may prefer seeing the car in person first.

February 10, 2026
Unprompted review
car360 logo

Reply from car360

Hi Bilal,

Our team tries to include as much detail as possible in our listings to make up for not seeing it in person. Thanks for highlighting how helpful our staff were during your purchase. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

10/10 for 360!

Chance and Izzy made the purchase of my new car seamless from start to finish. Fabulous car, 5 star service! Handover couldn't have been simpler, phone calls were returned promptly, information was readily available. Chance was great when answering initial enquiries, Izzy did a fabulous job setting us up with what we needed for the initial purchase and then Chance went above and beyond for us at handover. Thoroughly recommend.

January 31, 2026
Unprompted review
car360 logo

Reply from car360

Hi Tara,

Chance and Izzy make a brilliant team, don't they? Your new car looks fantastic, and we're so pleased the handover went smoothly for you.

From the car360 team

Rated 5 out of 5 stars

1st time buying a car online was not…

1st time buying a car online was not sure what to expect. New cubra born car arrived exactly as advertised in perfect condition and all went very smoothly. Special mention to sales rep Kira she was lovely and very efficient and professional. Would definitely recommend car 360

February 10, 2026
car360 logo

Reply from car360

Hi Paul,

The Cupra Born looks fantastic, and I'm glad your first online car purchase went smoothly. Thanks for the shout-out for Kira - she'll be thrilled to hear your kind words.

From the car360 team

Rated 5 out of 5 stars

Excellence at it's best

Excellent service from the moment i spoke to Ellie who answered the phone. I have not bought a car for 30 years and it was made simple for me. Nothing was too much trouble for her even though i was unsure of what i was asking. All the info/paperwork was dispatched to me promptly and explained. when i collected the car it was indoors in pride of place and it was presented so well. The chap (whose name i didn't get) was also excellent, we had a coffee had plenty of time to look the car over and it was a good experience. The car was immaculate and i would recommend anyone to use Car360.

February 5, 2026
car360 logo

Reply from car360

Hi David,

Ellie will be thrilled to hear she made your first car purchase in 30 years a simple experience. Thanks for sharing those details about the collection day too - we'll pass your comments along to the team who prepared your immaculate car.

From the car360 team

Rated 5 out of 5 stars

Stress Free Car Buying

From start to finish this process was stress free. The response to my enquiry was really quick (within 24 hours) - I spoke with SD who was amazing. He helped answer all my questions and get me as close to where I wanted to be with monthly payments.

Handover day was really simple, my car was under cover inside the room. Everything was ready and the car was immaculate.

Recommend car360 to anyone looking for a stress free experience.

January 21, 2026
Unprompted review
car360 logo

Reply from car360

Hi Adam,

SD will be chuffed you found him so helpful with your payment questions. Your spotless car waiting under cover is exactly how we want every handover to be.

From the car360 team

Rated 5 out of 5 stars

Helpful team

Helpful team, and very easy process.

February 4, 2026
car360 logo

Reply from car360

Hi,

Your kind words about our team mean a lot to us. Thanks for taking the time to let us know the process was easy for you.

From the car360 team

Rated 5 out of 5 stars

Bought my third car

It is a great company and I bought my third car through them. I have been dealing with Car 360 for a number of years now. Although staff changed, the service remains excellent. It was a pleasure to be served by Chance this time

Mr Newcombe

February 9, 2026
Unprompted review
car360 logo

Reply from car360

Hi Aseel,

Three car purchases is quite the track record! Thanks for sticking with us over the years and for your kind words about Chance.

From the car360 team

Rated 5 out of 5 stars

Excellent service

I've never bought a car online before but this was super easy. I knew what I wanted already and found a good one on the site. Harry was very helpful in getting me sorted and arranging the part exchange. The car was brought on the appointed day, and the old one taken away. I've finally had time to drive the new one and I've very pleased with it. Thank you!

February 3, 2026
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Reply from car360

Hi Rhiannon,

Buying a car online for the first time can feel like a big step! We are glad we exceeded your expectations. Enjoy your new EV!

From the car360 team

Rated 2 out of 5 stars

Software not working

Software not working
Scratch

January 30, 2026
car360 logo

Reply from car360

Hi,

Thank you for your feedback, and we are sorry to hear this.

We would really like to understand what happened regarding the software and the scratch you mentioned. Could you please share your contact details with us, or email sales@car360.co.uk with a few more details so we can look into this properly?

Our EV specialists will be happy to help and get this resolved as quickly as possible.

From the car360 team

Rated 5 out of 5 stars

Phenomenal service—Ellie and Ross are…

Phenomenal service—Ellie and Ross are legends!
​Rating: ⭐⭐⭐⭐⭐
​I’ve just had a 5-star experience with Car360. While buying a car can often be stressful, the team here proved they actually care about the customer being 100% happy with their purchase.
​Due to a specific requirement for HW3 (Hardware 3) and a separate color issue, I actually ended up switching cars twice. Most dealers would have lost patience, but Car360 handled the swaps smoothly and professionally.
​A massive thank you to Ellie and Ross for their incredible support. They were patient, transparent, and went above and beyond to make sure I got exactly what I was looking for.
​It’s rare to find perfect service paired with such good prices. If you want a hassle-free experience with a team that actually listens, look no further.

February 7, 2026
car360 logo

Reply from car360

Hi Ashish,

Ellie and Ross will be thrilled to hear your kind words! Switching cars twice to get exactly what you wanted shows how important it is to find the right match, and we're glad we could make it happen for you. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Such a hassle free experience!

Kira at Car360 was very helpful and always got back to me if I had any queries. I was buying through an Energy Saving Trust loan scheme, there were a few hoops to jump through with that but Car360 were happy to oblige. Hats off to Bill as well who left home super early to deliver the car to my door in Scotland at 9am. The car is great, delivered in excellent condition and exactly as described. The comparison is night and day compared with traditional bricks and mortar dealers - you get no such help from them, just pork pies!

December 24, 2025
car360 logo

Reply from car360

Hi Graeme,

Kira will be chuffed you mentioned her, and Bill definitely deserves that shout-out for the early morning Scotland delivery! Thanks for choosing car360 for your new car.

From the car360 team

Rated 5 out of 5 stars

Online EV car purchase

First time buying a car online & first time buying an EV. Harry made the whole process very straight forward with excellent communication throughout

February 5, 2026
car360 logo

Reply from car360

Hi T R Smith,

Thanks for choosing car360 for your first EV purchase.

From the car360 team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. The whole experience was good from start to finish. I would highly recommend Car 360.

February 5, 2026
car360 logo

Reply from car360

Hi Michael,

The team really puts in the effort to be helpful at every step. Thanks for taking the time to let us know about your experience with us.

From the car360 team

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