Wonderful company to deal with!! I ordered an item and it was shipped immediately and I had a question and they got back to me the next day. Communication was very impressive and the quality of the... See more
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Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something abou... See more
Company replied
Very slow fulfillment on a DIGITAL order. FOUR DAYS AND COUNTING. Charge hit my bank right away, but nothing to show for it. Normally, digital orders are filled at any other store within an hour or tw... See more
Company replied
In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified,... See more
Company replied
Company details
Information provided by various external sources
BuyDig.com sells Digital Cameras, lenses & accessories, Camcorders, Laptop Computers, Tablets, LCD, LED & Plasma televisions, DVD players, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Optics & more.
Contact info
United States
- 800-617-4686
- CustomerService@BuyDig.com
- www.buydig.com
4.1
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfectly Framed Transaction
I had a perfect transation and saved over $1200 off retail for an 85" inch Samsung Frame television.
December 18, 2023
Unprompted review
Reply from Buydig
Hello Christopher,
Thank you for sharing your fantastic experience with us! We're thrilled to hear that your transaction for the 85" Samsung Frame television was perfect, and you were able to save over $1200 off retail. Providing our customers with great deals and a seamless shopping experience is always our goal, and we're delighted that we could meet your expectations. If you ever have more technology needs or any questions, feel free to reach out. We appreciate your business and look forward to serving you again in the future.
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Wrong item sent
Wrong item sent. Tried to return and was only offered a $60 credit that I had to spend WAY too much time and effort trying to get. In the meantime I went ahead and canceled the other part of my order which hadn’t shipped yet and was only credited back for the item itself and not the taxes. When I inquired about it (several times) I was told they would go ahead and give me the tax back on the item that I canceled but it “wasn’t a practice they normally did” What!? Poor, shady service all around. It took over a month to resolve this with several phone calls and emails. Will definitely avoid this company in the future.
December 5, 2023
Unprompted review
Reply from Buydig
Hello,
We sincerely apologize for the challenges you encountered with your order. We value your feedback and want to ensure a satisfactory resolution for you. Please contact us at nclaudio@beachcamera.com with your order details so that we can investigate and address the issues you've raised. Your experience is important to us, and we appreciate the opportunity to make amends.
Finally solved my problem
December 9, 2023
Unprompted review
Reply from Buydig
Hello,
Fantastic news! We're thrilled to hear that your issue has been successfully resolved. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we appreciate your patience.
In todays business world customer…
In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified, but they are unbelievable fast at getting back to you to support your need....Two Thumbs Up, Definite Recommend!!!
December 7, 2023
Unprompted review
Reply from Buydig
Hi Brad,
Thank you so much for your glowing review! We're thrilled to hear that you appreciate our commitment to exceeding customer expectations. At Buy Dig, customer satisfaction is our top priority, and it's heartening to know that our efforts have resonated with you.
We take pride in providing fast and reliable support, and your two thumbs up and definite recommendation mean the world to us. If there's ever anything more we can do for you, please don't hesitate to reach out. We're grateful for your trust in us and look forward to serving you again in the future.
Thanks again for choosing Beach Camera!
Annoying Process but great CS
Honestly im annoyed with the whole process of getting my LGOLED77 TV fixed but as i have learned thats on LG not beach camera. the CS rep, Rey, has been very helpful and kind with this process as well as very responsive.
November 30, 2023
Unprompted review
Reply from Buydig
Hello,
We sincerely apologize for the frustrations you've encountered while dealing with the process of getting your LGOLED77 TV fixed. We understand the importance of a smooth resolution, and we regret any inconvenience caused.
Thank you for recognizing Rey's efforts in providing helpful and kind assistance throughout this challenging experience. We're fortunate to have dedicated team members like Rey, and we appreciate your patience and understanding as we work together to address the issues.
If there's anything more we can do to assist you or improve your experience, please don't hesitate to let us know. Your feedback is invaluable, and we remain committed to ensuring your satisfaction.
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Bought a Samsung 8 tv shipping was fine…
Bought a Samsung 8 tv shipping was fine delivery fine now we waited for our new carpet to be installed so the TV sat in the box safely in a spare bedroom. Now right for hockey to start it's finally setup no problems for a month then all of a sudden boom the factory stand screws pulled thru and snapped and the TV fell luckily my 3yo grandson was not playing near it. Now I tell the company what happens first response not within 90 days and I was in that time frame second response from them was it was wall mounted so not covered and again it was not wall mounted it was on tv stand that it came with. Then they only look at the picture where you can see plain as day the screws pulled thru and snapped. I supplied the pictures of the other 4 TV's that are same brand that I've never had a issue following directions after I was told I put 4 screws in wrong. After $4500 I got to use a TV that had a bad part for a month and am so disappointed in the fact that is says it has a warranty then they are not accountable!
November 28, 2023
Unprompted review
Excellent Customer Service
I got the DJI 4 Mini Pro Drone package through the vendor on Amazon with the description of extra accessories such as two extra batteries and a charger hub. Everything arrived including the travel bag, landing pad, the drone in its original packaging with its accessories, all except the extra batteries and charger hub. I reached out to the customer service and had a lengthy conversation with multiple representatives, Maria, Riza and Dianne regarding the mismatch on the item description and what I received. Their resolution was to give me a partial refund to receive the extra parts on my own which I am very happy about. Can’t say every other customer service is like that, most would just take the return but this vendor went above and beyond to make the customer happy.
December 5, 2023
Unprompted review
Reply from Buydig
Hi Yifan,
Thank you for taking the time to share your experience, and we appreciate your understanding throughout the process. We apologize for any confusion caused by the mismatch in the item description, and we're grateful for your patience and cooperation.
Our team is dedicated to providing exceptional customer service, and we're delighted to hear that Maria, Riza, and Dianne were able to assist you in reaching a resolution. We understand the importance of the extra accessories, and we're glad we could offer a partial refund to allow you to acquire the missing parts independently.
Your kind words about our customer service efforts mean a lot to us. We always strive to go above and beyond to ensure our customers are satisfied. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future.
SUCH A GREAT EXPERIENCE
SUCH A GREAT EXPERIENCE
The description on the amazon was not corresponding to the picture shown, and they shipment was also missing some parts. So throught the amazon contact window, we found the differences missing, but they had ran out of inventory. Based on the lack of inventory, they offered a refund to buy the missing goods based the Amazon screenshots I sent... I am extremely happy to know that still honorable companies to work with in the digital market. We got our order complete. Thanks a lot !
December 4, 2023
Unprompted review
Reply from Buydig
Hi Eduardo,
Thank you for sharing your experience, and we appreciate your understanding throughout the process. We apologize for any inconvenience caused by the discrepancies in the product description and the missing parts.
We're pleased that our team was able to assist you through the Amazon contact window, and we're grateful for your cooperation in providing the necessary screenshots. Although we faced inventory challenges, we're delighted we could offer a refund to ensure you received the missing items.
Your satisfaction is important to us, and we're thrilled to hear that you're extremely happy with the resolution. If you have any further questions or if there's anything else we can do for you, please feel free to reach out. We value your business and look forward to serving you in the future.
Thanks a lot for your understanding and patience!
They were very responsive to resolve my…
They were very responsive to resolve my issue with my order
December 3, 2023
Unprompted review
Reply from Buydig
Hello,
Thank you for taking the time to share your feedback. We're glad to hear that we were able to address and resolve the issue with your order promptly. Customer satisfaction is our top priority, and we appreciate your patience and understanding.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future.
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Great work by the salesperson Billy
The salesperson Billy patiently and very helpfully provided me all the information I needed to make my tv purchase at the end of his and Beach Camera’s work day. And then that same evening he and Beach Camera initiated the shipping process, put the warranty in place and emailed me that both those things had been done.
November 30, 2023
Unprompted review
Reply from Buydig
Hi John,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that Billy provided you with the assistance and information you needed to make your TV purchase. Our team takes pride in going above and beyond for our customers, and it's wonderful to know that Billy and Beach Camera exceeded your expectations.
We're thrilled to have initiated the shipping process and ensured your warranty was in place promptly. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Beach Camera, and we hope you enjoy your new TV!
Responds Quickly to Problem
Maria Luisa A understood the problem and communicated a solution very satisfactory.
November 27, 2023
Unprompted review
Reply from Buydig
Hi Cynthia,
Thank you for taking the time to share your positive experience! We're delighted to hear that Maria Luisa A was able to understand the problem and provide a very satisfactory solution. Customer satisfaction is our priority, and we're pleased to know that we could meet your expectations.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future. Thank you for choosing us!
Very pleasant emails back and forth
Very pleasant emails back and forth. Stood behind your product. Thank you.
November 26, 2023
Unprompted review
Reply from Buydig
Hi Keith,
Thank you for your positive feedback! We're pleased to hear that you had a pleasant experience with our email communication and that we stood behind our product. Customer satisfaction is our priority, and we appreciate your acknowledgment.
If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again. Thank you for choosing our product!
Mr Reynold Jimenez
Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something about his great character and business ethics. He represents his company well as does his coworker Maria Acosta with follow up's on Rey's behalf when he is unavailable.
My sincere Thanks to you !!!
November 26, 2023
Unprompted review
Reply from Buydig
Hi Stephen,
Thank you so much for sharing your positive experience, and we truly appreciate your kind words about Mr. Reynold Jimenez and Maria Acosta! We're delighted to hear that Reynold was informative, knowledgeable, and excellent in handling your concerns. We take pride in our team's dedication to customer service.
Your recognition of Reynold's work ethic, even when facing challenges, speaks volumes about his character and commitment to his role. We'll be sure to pass along your sincere thanks to both Reynold and Maria.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!
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Pretty amazing costumer service!
November 26, 2023
Unprompted review
Reply from Buydig
Hi Hugo,
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our customer service. If you ever have more feedback or if there's anything else we can do for you, please feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Customer service
Customer service, in particular that which I received from Maria Luisa A.
November 25, 2023
Unprompted review
Reply from Buydig
Hi Lee,
Thank you so much for your positive feedback on the customer service you received, especially from Maria Luisa A.! We're thrilled to hear that you had a positive experience with our team.
If you have any more feedback or if there's anything else we can do for you, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Very helpful customer support.
Made an exception and price matched a competitor during the holidays. Extremely helpful. Thank you Maria!
November 25, 2023
Unprompted review
Reply from Buydig
Hi Ben,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that Maria went above and beyond to make your experience exceptional by price matching a competitor during the holidays. Your satisfaction is our priority, and we appreciate your kind words.
If you have any more shopping to do or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!
Very satisfied customer. It's I can't remember.at price.
Great price., Fast shipping. Easy-to-use web site, courteous staff. Thank you Buydig!
November 8, 2023
Unprompted review
Reply from Buydig
Hi Denzil,
Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with Buydig, from the great price and fast shipping to the easy-to-use website and courteous staff. Your satisfaction is our priority, and we appreciate your kind words.
If you ever have more shopping to do or any questions in the future, don't hesitate to reach out. Thank you for choosing Buydig, and we look forward to serving you again!
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Ardie went above and beyond to give me…
Ardie went above and beyond to give me information and helped me with my recent purchase from Beach Cameras.
Thank you once again and happy holidays.
Best,
Bashir
November 22, 2023
Unprompted review
Reply from Buydig
Hi Bashir,
Thank you so much for your kind words! We're thrilled to hear that Ardie provided you with exceptional service and went above and beyond to assist you with your recent purchase from Beach Cameras. We'll make sure to pass along your gratitude to Ardie.
If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your business, and we wish you happy holidays as well! If there's anything else we can do for you, please don't hesitate to let us know.
Fantastic customer service
Fast, efficient, responsive and highly professional.
My order (through Amazon) was shipped in double-quick time and was delivered a day early 👍🏼.
Unfortunately Fedex delivered it to the wrong address. I was able to track it down and took possession of the shipment the same day.
In the mean time, the team at Beach Camera were very helpful. They responded to my requests immediately, were very customer-driven, friendly and professional.
Full marks!
November 21, 2023
Unprompted review
Reply from Buydig
Hi John,
Thank you so much for sharing your experience with us! We're delighted to hear that you found our service to be fast, efficient, and highly professional. We sincerely apologize for any inconvenience caused by the delivery issue with FedEx, but we're glad to know that you were able to track down and receive your shipment promptly.
It's wonderful to hear that our team at Beach Camera was responsive, customer-driven, friendly, and professional in assisting you during this situation. Your positive feedback means a lot to us, and we truly appreciate your understanding.
If you ever have more orders or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again. Thank you for choosing Beach Camera! 👍🏼
The company answered my request…
The company answered my request promptly and did solved my problem.
November 22, 2023
Unprompted review
Reply from Buydig
Hello Maxim,
Thank you for taking the time to leave a positive review! We're thrilled to hear that our team was able to promptly address your request and successfully resolve the issue. Customer satisfaction is our top priority, and we appreciate your feedback. If you ever have more questions or need assistance in the future, feel free to reach out. We value your business and look forward to serving you again!
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