its great a pleasure and great experience purchasing travel ticket from this traveling agent. their staff Sarah is so amazing and understands how to help and attend to costumers, honestly her appro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst Agent to deal with Bella Edwards If I could give them zero star | would, I put a review up and the agent Bella Edward's called me to ask me if I thought the review I put up with mean I get my e... See more
Company replied
I purchased a ticket from London to Enugu with Ethiopian Airline through Bright Travel Services Ltd, and my experience was excellent. The agent Mr. John, was very professional, helpful, and responsiv... See more
Company replied
They are very reliable and trustworthy, they have been the once booking my flights since 2023 till date. One of the staff "Jenifer" is like an angel, very polit and helpful to me, giving me all the a... See more
Company replied
4.4
Excellent
34 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service and update given to me by…
The service and update given to me by Maria were extremely good.
April 20, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Precious Sachikonye for your feedback and for sharing your experience with Bright Travel Services. We are delighted to hear that the service and updates provided by Maria were extremely good.
At Bright Travel Services, we focus on clear communication, regular travel updates, and reliable flight booking services for all travel inquiries. It is wonderful to know that Maria support made your booking experience smooth and comfortable.
We truly appreciate your trust and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
its great a pleasure and great …
its great a pleasure and great experience purchasing travel ticket from this traveling agent. their staff Sarah is so amazing and understands how to help and attend to costumers, honestly her approach and attitude towards me starting from the first day I made a call regarding this flight ticket is so great, and I would purchase ticket from them when next I am travelling. I am going to introduce so many of my friends to purchase traveling ticket from them.
April 9, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Michael Anayo Nnabugo for your wonderful feedback and for sharing your experience with Bright Travel Services. We are delighted to hear that purchasing your travel ticket with us was a great pleasure and a positive experience.
It is wonderful to know that Sara provided amazing support and made you feel comfortable and well assisted from your very first inquiry. At Bright Travel Services, we focus on reliable flight booking services, professional customer care, and helpful guidance for all travel inquiries.
We truly appreciate your trust and your willingness to recommend our services to your friends. We look forward to assisting you again with your future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
Bella Edwards is a well polished…
Bella Edwards is a well polished representative for Bright Travel.
March 26, 2026
Unprompted review
Elsa
i purchase a ticket from Sara she is polite and wonderful agent. I am very happy from her
March 19, 2026
Unprompted review
Sara has been very good, reassuring and helpful throughout the time of purchasing my ticket
Very good and helpful, reassuring throughout
March 24, 2026
Unprompted review
Pathetic Delivery Service from Bright Travel Services
We came across “Bright travel Services” on google and we have had a bad experience with this service provider. We signed up for their services and made our 1st payment on the 12 January 2026, 2nd payment 21 January 2026, and 3rd payment 9 February 2026. We sent an email was sent 1st March to enquire on the balance that was left for the air tickets. Bella Edwards then rang us to inform us that our booking had been cancelled due non payment on the 28 February which was incorrect as the consultant initially informed us that final payment should be finalized on the 20 March.
Bella Edwards kept on misleading us informing that she was trying to secure new tickets for us due to the inconvenience they cause. A week passed by still no ticket where made available to us. We then decided to cancel our journey and requested for a refund due to their inconvenience. When we rang on a weekday we spoke to Frank and he mentioned that the offices for refund team where closed due to the Iran war. I rang again on the 20th of March at 10am and l was informed that Bella & Frank were on leave. I requested for the assistant to get hold of the “refund team” and she mentioned that it was a weekend and l reminded her that it was Friday and it was still with operating hours but she insisted that she cant help with the refund. I rang again on the 23rd March at 10am and l spoke to an assistant and l was informed that Bella was still on leave.
l then requested to talk to Frank and l was informed that he will ring me back. At 3pm on the same day, l rang again requesting to talk to Frank and l was informed that he will ring me. I then request to talk to the manager and the assistant said let check for the manager’s availability and she put the phone on hold for 8 mins until the phone cut off. This service has been pathetic and l would like to know where has my money been allocated too as my air tickets where cancelled and am currently being taken from pillar to post which is unacceptable.
January 12, 2026
Unprompted review
I have purchase the tick to Sarah she…
I have purchase the tick to Sarah she very humble I’m happy with Sarah service and customer care
March 18, 2026
Unprompted review
Reply from Brighttravelservices
Thank you MR SWALEH SADI for your feedback and for choosing Bright Travel Services. We are pleased to hear that you were happy with Sara service and her humble and caring approach.
At Bright Travel Services, we focus on reliable flight booking services, friendly customer care, and clear support for all travel inquiries. It is great to know that your experience with Sara met your expectations.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
The service from Sarah was superb she…
The service from Sarah was superb she was prompt and polite Keep it up Sarah,she never wasted any time when she was serving me
March 12, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Hazvie Matiro for your kind feedback and for sharing your experience. We are delighted to hear that Sara provided superb, prompt, and polite service during your booking.
At Bright Travel Services, we focus on efficient flight booking services, quick response times, and professional support for all travel inquiries. It is great to know that your experience was smooth and timely.
We truly appreciate your feedback and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Sarah was excellent with the service
Sarah was excellent with the service. She communicated well and gave me regular updates. Within hours she had issued the ticket. Excellent work
March 11, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Goramutsipa Muponda for your five star review and for sharing your experience. We are delighted to hear that Sara provided excellent service, clear communication, and regular updates throughout your booking.
At Bright Travel Services, we focus on fast and reliable flight booking services, transparent communication, and efficient ticket issuance for all travel inquiries. It is great to know that your ticket was arranged quickly and smoothly.
We truly appreciate your feedback and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
I was attended to by a very calm and…
I was attended to by a very calm and pleasant person. Everything was seamless. Very helpful and will the service again.
March 6, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Peter Ngandwe for sharing your experience and for choosing Bright Travel Services. We are pleased to hear that you were assisted by a calm and pleasant team member and that the entire process was seamless and helpful.
At Bright Travel Services, we focus on providing smooth flight booking services, clear communication, and reliable support for all travel inquiries. It is great to know that your experience with our team met your expectations.
We truly appreciate your feedback and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
First time and a great one👍
It was my first time booking with them and they were very helpful. Jennifer handled my Bookings and she kept me updated all the time. I will definitely work with them again.
I will recommend them to everyone that needs them.
December 11, 2025
Unprompted review
Reply from Brighttravelservices
Thank you Haidi Bemodowe for sharing your experience and for choosing Bright Travel Services for your first booking. We are delighted to hear that your first experience was a great one.
It is wonderful to know that Jennifer handled your flight booking efficiently and kept you updated throughout the process. At Bright Travel Services, we focus on clear communication, reliable flight booking services, and smooth travel arrangements for all our customers.
We truly appreciate your recommendation and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Great response in any questions and…
Great response in any questions and very reliable.
February 5, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your positive feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that you found our responses to your questions quick and our service reliable.
At Bright Travel Services, we focus on clear communication, dependable flight booking services, and prompt support for all travel inquiries. Your feedback is greatly appreciated.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Hayley is a very professional and…
Hayley is a very professional and dedicated agent.
I am very satisfied with her excellent service.
She is reliable, efficient, and highly skilled at her work.
Hayley communicates clearly and handles tasks with great care.
She always goes above and beyond to meet expectations.
I highly recommend Hayley for her outstanding professionalism
Fabian
February 3, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Fabian for taking the time to share your positive experience. We are delighted to hear that Hayley provided professional, reliable, and dedicated service throughout your booking process.
At Bright Travel Services, we take pride in offering efficient flight booking assistance, clear communication, and careful handling of all travel arrangements. It is great to know that Hayley went above and beyond to meet your expectations and delivered a high standard of service.
We truly appreciate your recommendation and look forward to assisting you again with future flight bookings and travel inquiries.
Kind regards
Bright Travel Services Team
Excellent service providers.
Brilliant support. Friendly staff. Sufficient & efficient support! I am very happy with their service ans have recommended them already to clients.
February 2, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for sharing your experience with our team. We are pleased to hear that you found our service excellent and our staff friendly and supportive.
At Bright Travel Services, we focus on providing efficient flight booking services, clear guidance, and reliable support for all travel inquiries. It is rewarding to know that our efforts met your expectations and that you have already recommended our services to others.
We truly appreciate your trust and look forward to assisting you again with future travel and flight bookings.
Kind regards
Bright Travel Services Team
Great services 👌
This is the second time I bought tickets from bright travel and I am really grateful to Jennifer who has always been there, trying her best to find something affordable for me. Thank you so much Jennifer 💓, I recommend 100%!
January 19, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your wonderful feedback and for choosing Bright Travel Services again. We are delighted to hear that this was your second time booking with us and that Jennifer was able to support you in finding affordable flight options.
At Bright Travel Services, we are committed to helping our clients secure the best possible flight deals while providing reliable and responsive support for all travel inquiries. It is great to know that Jennifer dedication and effort made a positive difference to your booking experience.
We truly appreciate your recommendation and look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
A friend recomended Brighttravels to me in 2023.
They are very reliable and trustworthy, they have been the once booking my flights since 2023 till date.
One of the staff "Jenifer" is like an angel, very polit and helpful to me, giving me all the affordable options and travel advise 247. I confidently recoment Brighttravel because i have had the best of them till date. Thanks team Bright!!!
January 31, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience and for trusting Bright Travel Services since 2023. We are truly pleased to know that you have found our services reliable and trustworthy over the years and that we have been able to support you with your flight bookings consistently.
It is wonderful to hear your kind words about Jennifer and the support she provides. Our team is committed to offering affordable flight options, clear travel advice, and dependable assistance with all travel inquiries, and your feedback reflects this commitment.
We sincerely appreciate your recommendation and continued confidence in Bright Travel Services. We look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
I have used the service many times and…
I have used the service many times and I have never been disappointed.
February 2, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your continued trust in Bright Travel Services. We are delighted to hear that you have used our services many times and that we have consistently met your expectations.
Providing reliable flight bookings, competitive fares, and responsive support for travel inquiries is always our priority. Your continued satisfaction means a great deal to our team.
We look forward to assisting you again with your future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
Good service
This is not the first time I really like the services Helen is really helpful to find the tickets of your choice.looking forward to book with Bright travel again.
January 16, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for choosing Bright Travel Services again. We are pleased to hear that this is not your first experience with us and that Helen was helpful in finding flight tickets that matched your preferences.
At Bright Travel Services, we aim to provide personalized flight booking assistance, competitive fares, and reliable support for all travel inquiries. It is great to know that our service met your expectations.
We appreciate your continued trust and look forward to assisting you again with your next flight booking.
Kind regards
Bright Travel Services Team
I just had the most amazing experience…
I just had the most amazing experience with Bright travel services through Sara- who has been amazingly helpful and supportive throughout my getting a ticket to travel home. Very patient and friendly person who knows how to handle customers. I even recommended her to all my friends for their future bookings to travel.
January 29, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your wonderful experience with Bright Travel Services. We are delighted to hear that Sara provided helpful, supportive, and patient assistance while arranging your flight to travel home.
At Bright Travel Services, we focus on delivering reliable flight booking support, clear communication, and a friendly customer experience for all travel inquiries. It is great to know that Sara professionalism and care made your booking process smooth and comfortable.
We truly appreciate your recommendation to your friends and look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
The staff
The staff, Maria Here was so nice and easy for me to understand her and she was really good and she actually even made me change my mind about my travelling methods, fantastic and I will always come back to you again, 5star am giving her
January 30, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for sharing your experience with our team. We are pleased to hear that Maria Here provided clear guidance and made the booking process easy to understand.
At Bright Travel Services, we aim to offer helpful travel advice, flexible flight booking options, and reliable support for all travel inquiries. It is great to know that Maria was able to assist you in choosing the most suitable travel option and that you felt confident in your decision.
We truly appreciate your loyalty and look forward to welcoming you back for your future flight bookings.
Kind regards
Bright Travel Services Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.