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See what reviewers are saying

Rated 4 out of 5 stars

Well it appears I made a $900 mistake in choosing this company. Placed an order 30 days ago for Yeti mugs which were discontinued right about that time. I was concerned about availability so I call... See more

Rated 5 out of 5 stars

The gentleman who helped me with my order was both friendly, and patient with my complicated requests. Our college is doing a big yearly community service event and Mr. Anthony Carlo Lee helped us get... See more

Rated 5 out of 5 stars

I was searching for customizable wine glasses, but found so much more! Russel was great! Helped me find what I was looking for, gave me great feedback on what I might need, and facilitated some free... See more

Rated 5 out of 5 stars

I had very good experience with Branders. At first I had an art issue. Anthony Carlo Lee, Florence Deveraturda, Efren Malabanan helped me a lot, made the entire process as easy as possible. I usually... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

Promotional Products by Branders. On-time Shipment Guarantee. Buy from the world's largest online seller of promotional items & corporate gifts. Get corporate giveaways, tradeshow giveaways, cheap promotional products, bulk promotional items, advertising corporate gifts, logo tradeshow giveaways and enjoy great service from Branders.com.


Contact info

3.5

Average

TrustScore 3.5 out of 5

337 reviews

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Rated 5 out of 5 stars

Great Business

Kristina was fantastic and incredibly helpful and knowledgeable. I'll definitely be calling again. Thanks!

April 4, 2016
Unprompted review
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Rated 5 out of 5 stars

Branders Customer Service.

My sample order BR70691 was handled by Kristina Lazaga. The representative was knowledgeable and patiently answered all my questions. Her customer service is excellent.

April 4, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service today!

Placed an order today (BR72204) with representative Billy David Pazos. He was very helpful with my order. Everything went very smooth and he answered all of my questions.

April 1, 2016
Unprompted review
Rated 5 out of 5 stars

BR72707

Great service--call was answered promptly and I was helped in getting a sample order made. Looking forward to working with you on the full order.

April 1, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service!

Billy David Pazos assisted me with my order #BR72688. He was friendly and efficient and he double checked on color and availability to insure accuracy and timeliness. Thank you Billy!

April 1, 2016
Unprompted review
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Rated 5 out of 5 stars

Our oder BR 36718

I needed our summer t-shirts for company with logo printed on them for an upcoming summer season. Claire Bismonte was able to help me find a solution for my needs and the customer service she provided was outstanding. Thank you!

March 31, 2016
Unprompted review
Rated 5 out of 5 stars

my order BR68383

I had very good experience with Branders. At first I had an art issue. Anthony Carlo Lee, Florence Deveraturda, Efren Malabanan helped me a lot, made the entire process as easy as possible. I usually ask a ton of questions and prefer to communicate via email. They were always quick to respond, always clarifying to make sure the we were on the same page before proceeding. I will definitely do business with Branders again. Thank you so much.

March 21, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing Experience (Order BR70976)

I had a great experience placing a large order with Branders. Gerri Brooks was my representative and made the entire process as easy as possible. I usually ask a ton of questions and prefer to communicate via email. Gerri was always accommodating and quick to respond, always clarifying to make sure the we were on the same page before proceeding. I will definitely do business with Branders again and only deal directly with Gerri. Thank you so much.

March 18, 2016
Unprompted review
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Rated 5 out of 5 stars

Great Service

I have recently used this site to order goods for corporate purposes and I must applaud their professional mannerisms and assistance that was provided from the time of the order right up until its actual delivery.

I am very pleased with their service and almost certain that I would be a repeat customer.

March 15, 2016
Unprompted review
Rated 5 out of 5 stars

Love our vests

We ordered kid-sized vests embroidered with our company logo to give to the children of guests of our company. We are very happy with the product and Christopher and Gerri provided excellent customer service. Thanks.

March 15, 2016
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

I placed 3 different orders with Branders for about 5,000 cups total. One order was incorrectly printed with 2 different logos when the approval was for 1 logo on the entire order. I got the run around from 3 different people he said/she said when the approvals clearly state the order #'s and what logo went with each order. Overall, it was a horrible experience and I would suggest to use a company that will correct their own mistakes and provide average customer service by fixing the problem they created. I had to dispute this order that was not fulfilled with my credit card company because Branders would do nothing about it.

March 8, 2016
Unprompted review
Branders logo

Reply from Branders

Hi Alisa, I am deeply sorry for what happened. If you can give the me your order number, I'll have one of our Customer Service Manager call you so we can correct the situation. I apologize for the inconvenience.

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Rated 5 out of 5 stars

Great Customer Service

I had recently placed a review with Branders.com. Within the next day, I received an email containing a 15% offer from Josephine Mararagan, Brander's Portfolio Manager. She followed up with me within an hour of sending an email and walked me through placing another needed order. There was little effort on my end and we got through reviewing the quotes & art proof within minutes.

I'd love to work with Josephine again. I know who I can go to for great customer service.

March 8, 2016
Unprompted review
Rated 5 out of 5 stars

Branders experience

My Branders experience with Anthony Lee was very good. Things were taken care of quickly and efficiently. He helped me with every detail of my order BR69443.

March 8, 2016
Unprompted review
Rated 5 out of 5 stars

Really good quick customer service

Gerri Brooks happily assisted me.There was a confusion with order #BR69239 and #BR69238 it was easily solved and no hazzle thank you.Its a really great website as well great workers,low prices,great services.What else do you want?

March 5, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service and great discounts!

This is my 3rd time ordering from Branders and they always have been there to answer questions, help with artwork/design and help you make your deadline.

My experience when ordering (#BR69206) today with Kristina LazagaLazaga was no different. I had a production time/shipping shedule question. She helped me get firm timelines to help me plan well for my event. She seamlessly finalized my order and sent me all the confirmations I needed.

Thank you for your great products, pricing and service!!

March 4, 2016
Unprompted review
Rated 5 out of 5 stars

Gerrie went above and beyond to help me complete my order- first time to order with your company and she was fabulous-she worked dilegently and had great communication multiple times on my order-

This was the first time I have ordered from this company- last night I tried customizing some can coozies online- never could get it just right- this morning Gerrie called me and helped me figure out just what I wanted and after every style she sent me an email with a pic and preview- we emailed back and forth several times- and she called me multiple times to make sure it was perfect- she is a true asset to this company- she was the one who "sealed the deal" for me to complete my order. I would def order again if she was my rep- her customer service skills were higher than any expectation I could have ever had- I had my order placed by that after noon and checked multiple times for perfection-
She needs an award for best customer service- I shop ALOT online and never feel the need to give a review- today I was more than happy to share my praise for a job well done a hundred times over

March 4, 2016
Unprompted review

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