Boutique Retailer Reviews 581

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift dispatch and delivery of their orders, often noting that items arrived earlier than expected and were well-packaged. Many consumers are highly satisfied with the quality of the products received, finding them to be exactly as described and made from good materials. The overall service, including communication and tracking, is consistently highlighted as excellent, making the purchasing process smooth and hassle-free. However, some customers also noted issues with incorrect items being delivered or discrepancies between product descriptions and the actual goods received. A few people experienced problems with delivery attempts, leading to unreceived orders, and some were dissatisfied with the process for rectifying these errors.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are happy with their purchases, noting that... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and super quick... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the good quality of products, noting... See more

Order

Reviewers mention positive feedback about order. Many customers appreciate the ease of ordering online and... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication and promptness.... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing service. We placed the order mid morning and by the afternoon it had been dispatched. We received our items with in a couple days using standard post. Will definitely recommend to others and... See more

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Rated 5 out of 5 stars

So happy to have found such a great retailer. Have bought 7 sweaters so far as the wool has been of outstanding quality. I appreciate buying from this family owned business over some large retailers... See more

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Rated 5 out of 5 stars

I bought a new bicycle a while ago, including accessories, but I had issues with keeping the tyres at the correct pressure. I bought a small pump from the retailer that should have been able to do the... See more

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Rated 5 out of 5 stars

Ordered two sets of Volkl tennis strings (separately). Both orders arrived very quickly, well packed, registered delivery with great tracking. Would highly recommend this seller.

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Rated 5 out of 5 stars

My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this b... See more

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Rated 5 out of 5 stars

I purchased a pair of shoes that unfortunately didn't fit. I liked the style and quality but sadly had to return them. Boutique Retailer made the return process very easy. I will not hesitate recomme... See more

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Rated 5 out of 5 stars

An inexpensive (only) gift for my lover purchased at the last minute...delivered in three days. Fantastic service and my lover now walks on (air) thongs. No need for the gold bracelet! Big W you're... See more

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Rated 5 out of 5 stars

Very happy with our purchase and service from Widenet. The product was as advertised and with free shipping, the parcel arrived in 2 days! Effective communication throughout as well. Would be very con... See more

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Rated 5 out of 5 stars

Good oil. Not excellent as the excellent comes from Kherson region, but so far the best for salads. Delivery was fast and I’ll recommend it for those who value the untainted taste

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Rated 1 out of 5 stars

I asked Kogan to cancelOrder KZ49GHFP amount: $145.57 But Kogan still sent this order to my address. And now I am inconvenienced to return this box Your office should organise a courier to colle... See more

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Rated 2 out of 5 stars

The delivery was fairly quick, but the product was incorrect. I emailed immediately after the delivery was made, but 3 days later I am yet to receive any correspondence. Im glad I pay via PayPal so at... See more

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Rated 5 out of 5 stars

Arrived earlier than expected. Used tonight first time and pleased that it is clean and dry not messy. Will take a couple of weeks to see results for removing a blackhead.

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Rated 5 out of 5 stars

Hard to get product (Duck rim block toilet cleaner refills, Lavender) was available in quantity and arrived in double quick time. Price was a little over the top though...

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Rated 5 out of 5 stars

Easy to purchase online. Good communication and very quick to post out. It was posted immediately. I was actually impressed! Especially at Christmas since so busy. Thank you

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Rated 1 out of 5 stars

I ordered delivery items that came from 2 separate locations. I received one, but the other was an email saying unable to deliver (aust post), we have a security gate, all they had to do was press the... See more

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Rated 5 out of 5 stars

This is a great company to deal with. I have bought several lots of clothing from them. Everything has been true to size and well made from quality materials. All orders have arrived very quickly and... See more

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Rated 5 out of 5 stars

Easy to deal with Exactly what was described Great price better than others Quick delivery ,great experience many thanks . David

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Rated 5 out of 5 stars

I found some nighties that are plus size up to 30 and plus size bras that I was looking for I’m happy to see Big W finely getting the larger sizes in

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Rated 5 out of 5 stars

The boots are pretty awesome. It is exactly the size I needed, is easy to slip into and out of, and is very comfortable to wear, especally with certain socks. Couldn't find it in my size at the sho... See more

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Rated 1 out of 5 stars

My impression is poor: I ordered a doona cover and got a foot arch support instead Also I ordered another doona cover that showed as being in stock but after significant delays was informed t... See more

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Rated 5 out of 5 stars

Seller gave excellent service, frequent updates on my order. I received my order quickly and it was packed well. I have no hesitation in recommending this seller.

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Rated 1 out of 5 stars

I only received half my order and I have not heard back after I sent all the photos and another three unanswered txts.

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Rated 5 out of 5 stars

Very quick despatch of my order ; parcel tracking was easy to use & informative. The slides are exactly as described & are very comfortable to wear

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Rated 5 out of 5 stars

Super fast delivery and good packaging. The quilt is beautifully made. First time shopping with Bunnings online Boutique Retailer and very happy with my experience.

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Rated 5 out of 5 stars

Prompt response. Was kept informed at each stage. Product arrived in good order (well packaged). Product matched description. A thoroughly professional interaction.

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Rated 5 out of 5 stars

Very happy with my purchase - good quality and great price. Super quick delivery. No complaints at all - extremely impressed 😊

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Rated 5 out of 5 stars

I buy the same Night Dresses every year. They are comfortable and cool for Women’s shoulders. I like the Winter ones too. The pattern is pleasing, you can forget the Lace though. Thanks Boutique Retai... See more

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Rated 5 out of 5 stars

Ordered a top for my mum, the material is so soft and comfortable. The print is very pretty , quality is great and best of all its Australian Made a win !

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Rated 5 out of 5 stars

My order was despatched very quickly. The company kept me informed as to progress and the item was securely packaged. Cannot fault my experience.

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Rated 1 out of 5 stars

Who do i contact to expedite the delivery of the item I ordered (bedding) but instead received foot supports? I was told that the correct item could not be sent until the wroing item was returned... See more

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Rated 4 out of 5 stars

The customer service was very good and contact from seller that kept me in the loop was nice, delivery was superb. The only thing that disappointed me was that the socks were made in China. Where I on... See more

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Rated 5 out of 5 stars

My purchase was made through Myer online. Shipping was fast, and communication was excellent. Product quality is exactly as was advertised and the fit was also as recommended by True Fit.

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Rated 5 out of 5 stars

The slippers fit me perfectly (which is tricky without trying on!) and the built in arch support are great. The body colour & trim is better than I had expected. I’m very glad that I bought 2 pair... See more

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Rated 5 out of 5 stars

I purchased my son’s Halloween costume via Big W. It was super fast shipping, I was impressed the with quick delivery.

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Rated 3 out of 5 stars

I'm not sure who I'm reviewing but I can say that the ordering was the easy part but if this review is for what I bought from Bunnings then I would like to say that I'm extremely disappointed with wha... See more

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Rated 5 out of 5 stars

Product as described and at a great price. Very fast postage and excellent communication. Will use again.

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Rated 5 out of 5 stars

Genuine brand products at good prices Purchased online Delivery was very fast Easy transaction I will shop here again !!

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Rated 5 out of 5 stars

Found just what I was looking for. A very easy online purchase experience. Extremely good communication regarding the tracking of my items. Fast postage too. Highly recommend.

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Rated 5 out of 5 stars

It was easy to use the platform which was great as I don’t do a lot of online shopping. The product arrived fairly quickly and was happy with the purchase

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Rated 5 out of 5 stars

Good arrived as described. Bought via big W. Affordable self watering pots they look great! Wish I could submit a photo for you to see.

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Rated 5 out of 5 stars

I was after good pair of boots which were not too dressy or too workman like. These Dr Martens fit the bill perfectly. The seller shipped them quickly and kept me informed of the delivery status.

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Rated 5 out of 5 stars

I liked this shower Chair a lot because we have a 900x900 shower and we could unclip the legs to insert this chair into the shower floor through the shower door then quickly clip them on again .

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Rated 1 out of 5 stars

Sent a completely different item to what was shown in the product photo. What I thought I was buying was good quality sports sweatbands at $19.95 and what they sent me were cheap costume items that s... See more

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Rated 5 out of 5 stars

I bought a pair of shoe insoles. The response and delivery were very quick. (2 days) I will certainly buy from this store again and recommend it to my friends. Francis Morgan

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Rated 5 out of 5 stars

Absolutely hassle free from purchase to delivery. Service was prompt & I was kept up to date with progress along the way.

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Rated 1 out of 5 stars

Most over priced underwhelming items every received. Hyper inflated prices for a disappointing product that was made with the cheapest materials.

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Rated 4 out of 5 stars

These were advertised as UGG brand slippers and although I do love the slippers they don’t have any UGG branding on them and neither did the packaging so I don’t believe they are UGG branded… the qu... See more

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Rated 5 out of 5 stars

Great product and awesome value. Swift delivery included with purchase. Item well packaged. Very pleased.

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Rated 5 out of 5 stars

We bought the Minion set. It came earlier than expected and it was perfect to finish off their costume.

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Rated 1 out of 5 stars

I ordered a lamp which arrived in a "kitchen scales" box and it was the wrong item. When I contacted them I was told I had to send it back at my own cost to receive the correct item or a refund. The... See more

Company replied

Rated 3 out of 5 stars

I dislike the socks despatched and received, as, despite the loose tops, the significant degree of elastic/spandex in the rest of each sock makes them unpleasantly constricting to wear. A great disapp... See more

Company replied


Company details

  1. Department Store

Written by the company

Boutique Retailer are one of Australia’s fastest-growing online retailers with a selection of leading brands & our exclusive in-house collections bringing you quality and style at unbeatable prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service and communication A+…

Excellent service and communication A+ Will deal with them again.

December 2, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Thank you, Stev! We're really glad everything went so smoothly for you and that you felt well supported throughout your order. Your kind feedback means a lot, and we’d be happy to help you again anytime.

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Rated 5 out of 5 stars

Easy to use site

Easy to use site, fast delivery and reasonable on freight.

November 28, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you so much, Carl! I’m really glad to hear you loved the service and that the flowers hit the mark. Your recommendation means a lot to us. Hope to serve you again soon!

Rated 5 out of 5 stars

Excellent quality Fast shipping well…

Excellent quality Fast shipping well packed Perfect for what I wanted

December 4, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you so much, Ra! I’m really happy to hear everything arrived quickly, safely, and just the way you hoped. It means a lot that the quality hit the mark for you. Hope we get to serve you again soon!

Rated 5 out of 5 stars

quality products

quality products, fast delivery

December 5, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you, Michele! I’m really glad to hear you were happy with the quality and the fast delivery. We truly appreciate your feedback and hope to serve you again soon.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. The flowers were fantastic. Highly recommend

December 3, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you so much, Carl! I’m really glad to hear you loved the service and that the flowers were a hit. Your recommendation truly means a lot. Hope we get to serve you again soon!

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Rated 5 out of 5 stars

Great experience

Great experience - delivery was in time and easy

December 3, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you, Julian! I’m so glad to hear everything went smoothly and that delivery was right on time. Really appreciate you sharing your experience.

Rated 5 out of 5 stars

Purchase via Myer Online

My purchase was made through Myer online.
Shipping was fast, and communication was excellent.
Product quality is exactly as was advertised and the fit was also as recommended by True Fit.

November 20, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Hi Ish,

Thank you so much for your thoughtful feedback! I’m really glad to hear your order through Myer arrived quickly and that everything from the communication to the fit matched your expectations. It’s great to know the product quality and True Fit recommendation worked well for you.

We truly appreciate you taking the time to share your experience and hope to serve you again soon.

Rated 1 out of 5 stars

Sent a completely different item to…

Sent a completely different item to what was shown in the product photo. What I thought I was buying was good quality sports sweatbands at $19.95 and what they sent me were cheap costume items that sell elsewhere for $4.95. The product photo completely misrepresented the item. When I raised the issue they said there was no mistake. Terrible.

November 28, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Hi Zoe, thank you for taking the time to share this. We're really sorry for the frustration and disappointment you experienced. It sounds like the item you received didn’t match what you expected at all, and We completely understand why that would feel misleading. We'd love the chance to make this right for you, so please reach out to us directly and we’ll sort out a proper resolution. We truly appreciate you giving us the opportunity to fix this.

Rated 5 out of 5 stars

Worth the price premium

Hard to get product (Duck rim block toilet cleaner refills, Lavender) was available in quantity and arrived in double quick time. Price was a little over the top though...

November 24, 2025
Unprompted review
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Reply from Boutique Retailer

Hi Heather, thank you for your review. I’m really glad we were able to get those hard-to-find refills to you quickly and in the quantity you needed. I appreciate you mentioning the pricing too; feedback like yours helps us keep things balanced and fair. Thanks again for taking the time to share your experience!

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Rated 5 out of 5 stars

Bamboo Socks

Great quality socks and fast delivery time.

November 26, 2025
Unprompted review
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Reply from Boutique Retailer

Hi Mike, thank you so much for your review. I’m really glad to hear you’re happy with the quality of the socks and the quick delivery. We appreciate you taking the time to share your experience, and we hope to serve you again soon!

Rated 4 out of 5 stars

Goods ordered easily arrived on time…

Goods ordered easily arrived on time at the right place. What's not to love about it. Yes the fly shields work just fine, no more eating flies for us

November 27, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you so much for sharing your experience! I’m really glad everything arrived smoothly and that the fly shields are doing their job. It’s great to hear they’ve made mealtimes a bit more pleasant. We appreciate you putting your trust in us and hope to help again soon.

Rated 5 out of 5 stars

Excellent service!

My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this business.

November 25, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Helen, thank you so much for sharing your experience with us. I’m really glad your order arrived early and that the Christmas gift was exactly what you hoped for. It’s wonderful to hear the quality and price felt just right. We truly appreciate your recommendation and are always here if you need anything.

Rated 1 out of 5 stars

I don’t have my order

I don’t have my order. Where is it?

November 11, 2025
Unprompted review
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Reply from Boutique Retailer

Cherie, I’m really sorry to hear you haven’t received your order yet, and I know how frustrating that must feel. I’d love to help sort this out for you as quickly as possible. When you can, please reach out to us with your order details so we can look into the tracking and get an update for you. We’re here to help and will make sure you’re taken care of.

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Rated 1 out of 5 stars

Item was weak an broke straight away

Item was weak an broke straight away

November 20, 2025
Unprompted review
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Reply from Boutique Retailer

Thank you for sharing this, Dane. I’m really sorry the product didn’t hold up the way it should have. When you have a moment, please get in touch so we can sort out a replacement or another solution that works for you. We’re here to make things right.

Rated 5 out of 5 stars

Archline Orthotic Slippers

The slippers fit me perfectly (which is tricky without trying on!) and the built in arch support are great.
The body colour & trim is better than I had expected.
I’m very glad that I bought 2 pairs for backup!

November 17, 2025
Unprompted review
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Reply from Boutique Retailer

Hi Nichola, thank you so much for sharing this, we're really glad the fit worked out well and that the support feels good on your feet. It’s wonderful to hear the color and trim turned out even better than expected, and having a backup pair is always a smart idea. We're so happy you're enjoying them!

Rated 1 out of 5 stars

Paying extra for their mistake - beware!

I ordered a lamp which arrived in a "kitchen scales" box and it was the wrong item. When I contacted them I was told I had to send it back at my own cost to receive the correct item or a refund. The postage is half the cost of the actual item. Not happy.

November 7, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Here’s an alternative response for Amanda’s review:

Hi Amanda, thank you for taking the time to let us know about this , We're truly sorry for the trouble you’ve had with your order. If you can reach out to us directly, we’d love the chance to look into this properly and sort out a solution that feels fair. We’re here to help make this right.

Rated 5 out of 5 stars

Saved from late Christmas shopping.

Quick delivery by Australia Post so my online order for Christmas gifts 🎁 saves anxiety from late shopping.

November 12, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Hi Nina, thanks so much for sharing this, I’m really glad your order reached you promptly and helped take some of the stress out of holiday planning. It means a lot that you chose to shop with us for your Christmas gifting. Wishing you a wonderful festive season, and we’re here anytime you need us again.

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Rated 5 out of 5 stars

Timely and a trip saved by getting what i needed delivered.g what

Timely and a trip saved by getting what

November 14, 2025
Unprompted review
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Reply from Boutique Retailer

Hi Welsh, thank you for sharing this. We're really glad your order reached you at just the right moment and made things easier for you. It’s great to know the service helped simplify your day. We appreciate you choosing us and are here whenever you need anything again.

Rated 1 out of 5 stars

i ordered 2 things

i ordered 2 things, but only one arrived. i’m not sure where it is but i would like it please

November 13, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Hi Larissa, thank you for letting us know. We're sorry your second item hasn’t made it to you yet. That’s definitely not the experience we want for you. If you can reach out to us with your order details, we’ll track it down right away and make sure it gets sorted quickly. We’re here to help.

Rated 5 out of 5 stars

Good quality

Good quality, fast shipping

November 7, 2025
Unprompted review
Boutique Retailer logo

Reply from Boutique Retailer

Thank you so much, Olala! We’re thrilled to hear you were happy with the quality and how quickly your order arrived. We really appreciate you taking the time to share your experience and hope to serve you again soon!

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