Bitpanda Reviews 15,125

Buying and selling were easy, however there was a glitch on withdrawal which caused me a lot of stress, all because I was using an I pad. However after a lot of emails and messages to and fro they eventually realised what was happening and gave me the correct information to complete the withdrawal. Hopefully they will amend the site somewhere to avoid further issues from I pad users.

My girflriend wanted to withdraw her money to his bankcard (1,5m HUF - approx 4k eur. She got an error message, her bank rejected the receipt of the transfer. When contacting her bank, she was informed, that there were NO transfer trials to her card, but there was a deposit charging attempt by Bitpanda. Thanks god, she didnt have extra money on that card. She finally could reach the online chat help, but didnt get any usable reply what caused the problem. Next day she could transfer the third of the original amount, then the next third, and on the next day the last third. I find this very embarracing. Bitpanda sits on our money without giving any sufficient reply. I assume they use our money to make money on either investment rates or staking or minting, whatever. Even if you add the small amounts of all the users only in one day you can make big moneys without any efforts and risks, just reffering to bullshit technical issues and lieing to your clients. I hate what these platforms have become during the years. Crypto was invented to take over transactions from banks, now these platforms behave exactly the same way. Very very sad

awesome service! support chat 3469855 was really helpful and solved everything quickly. Thank you Laura...

because, if you confess with your mouth that Jesus is Lord and believe in your heart that God raised him from the dead you will be saved. (Romans 10:9, ESV)

CHRIST IS KING 👑

Before this final mess, they had already kept my account restricted for a long time and asked me over and over again to provide documents to unblock it and allow crypto withdrawals. I sent bank statements, sent them again by email, followed their instructions, and even provided a gas bill as proof of address. Despite doing everything they asked, they still kept my account blocked. Even worse, they never gave a clear explanation of whether the restriction would actually be lifted or why the account was still blocked. It was constant delays, generic replies, and no real solution.

The third-party verification app they used was also terrible. It kept rejecting documents, failed to recognize valid documents, and at one point even the verification link they sent did not work. I had to keep chasing support just to get a new link and restart the same process again. That is not a serious or reliable system.

Then after all of that, they finally told me that crypto withdrawals had been disabled by their security department and still did not provide any real explanation beyond vague references to “security” and “local regulations.” So after making me go through all those document requests and verification steps, they still kept the restriction in place.

To recover my money, I was told to sell my crypto and withdraw fiat to my bank account. I did exactly that. And even there, I lost money because of their high fees. I had to convert USDC to EUR just to follow their process, so even while trying to recover my own funds, I ended up losing part of my money to fees. That is outrageous. I was not making a voluntary trade — I was only doing what they required in order to get my funds back.

And after that, instead of releasing the money, they kept the withdrawal pending and under review, while also refusing to send it to another bank account in my name because the original one had already been closed. So they trap you in a process where they block crypto withdrawals, force you into a fiat conversion with fees, and then still make it difficult to recover your funds. The amount was 1,687 EUR, and even for that they kept creating obstacles.

This felt abusive, opaque, and completely unacceptable. High fees, broken verification, endless document requests, blocked withdrawals, contradictory instructions, and zero transparency.

I do not recommend this platform to anyone.

quick and competent. As expected

I like the variety of crypto Investment plans

Good help when needed by Bitpanda customer service.

I truly value companies that follow proper compliance processes, especially when it comes to preventing AML. However, what Bitpanda is doing feels excessive. They have now spent three weeks reviewing a source of funds request that seems never-ending.

I use at least three crypto exchanges, all of them European and fully compliant with EU regulations, operating with complete transparency. Across all of them, I trade crypto and convert to fiat, transferring funds to my EU bank accounts, all properly declared and fully transparent.

That said, the volume and nature of questions from Bitpanda, compared to other exchanges, makes you feel almost like a criminal.

Overall, my experience has been very negative, which is disappointing considering I initially chose them due to their competitive fees. A real shame.

5 stars to the customer support team. The app is very user friendly as well

Transparency, simplicity, competence. Fast and friendly contact, best support. Highly recommended.
Thank you 👍

Quick assistance, they always solve my issues.

Thank god I tried it with only 20 euros and not more, I made the deposit they where very happy to take my money I tried to withdraw crypto they blocked it support told me my crypto withdrawals are blocked only fiat than I tried to send the money where it came from dosnt work than tried another bank dosent work I asked support and they told me that also my fiat withdrawals are blocked now so I can only put money there not withdraw I have the screenshot of the chat with them

I had an amazing VIP experience attending the UEFA Champions League match between Arsenal and Leverkusen in Germany.
The package included travel by chartered flight, a stay in a 5-star hotel with stunning views of the Rhine River, a walking tour of Cologne, and excellent food throughout.
Everything was very well organised, and we were looked after brilliantly by Lydia, Jamie, Becky, and Liam, who made the whole trip even more enjoyable.
Thank you for such a memorable experience!

An ideal website and application, and top-notch customer service!

Fantastic experience using Bitpanda. The app interface is incredibly clean and intuitive, making it very easy to track everything at a glance. They have a massive selection of assets (which made finding specific altcoins very easy), and the execution times on trades are spot on. Whether you are buying in or liquidating your portfolio to move back to fiat, the process is smooth, transparent, and fast. Excellent service all around.

Regulated company, great platform

Not the answer i hoped for (my favorite coin is not traded at the moment) butthe person helped me fast and good.

SCAMMERS!! Do not waste your money here! Their platform used to be "managed" by another company called Bitbaby which is part of the same chain of scammers: Bitbaby, Bitpay, Bitpanda, etc... all of them are the same, which operates only by Telegram where they have a chat that used to attract more people to keep taking money from them. They claim also to be licensed buy they can't prove it. It's also very suspicious that a company is all the time changing it's name. They justifies this by just saying in the telegram chat that they have a new partnership with another company." Then, they open a new chat. At this time, I really don't know if the chat is managed by the company or not, but the company logo and everything is there on the telegram. I used to have my money frizzed in what they called working account, until a lady that claims to be called "Jennifer" (who was the main point of contact from the very beginning) promised me she was going to help me to complete the "node" task for me in order to be able to get my money back. She got access to my account platform, she withdrawal all the money I had there to her account and I never received my money back as she promised. Their Customer Service "operates" also by Telegram, and they never respond to my messages which are very hard to be received by them. I'm not talking in vain, these are not empty words. I have all the proof: conversations, "Jennifer's face", and everything available to proof that they are scammers and they do whatever they want with your money!! I think that 1 Star is too much for them in their review. You don't really want to read the messages I got from their "Customer Service." I also have proof of it! Do not fall into their tramp! Hopefully all of them get investigated and get what they deserve very soon!!!