Big Bus Tours London Reviews 11,160

I am writing with disappointment to inform you that I've brought my parents over for holiday from abroad. I bought 5 all inclusive passes as they are elderly and the experience would be better based on reviews. However, your bases were not on time and 2 drivers made all the passengers get down at Paddington station from 2 busses stating the PRIDE PARADE HAD BLOCKED THE STREETS. My parents and other tourists had to walk and catch the regular bus. Do note that the area which they indicated that were blocked was actually clear. I do not know if their shift finished and they just stopped randomly. They called someone to let them know what they were doing and that was it. A very crappy end to what started out great. I'll be posting to all other sites possibly recommending alternative companies. This is absolutely distasteful and I honestly demand a refund or some inconvenience fee as we were unable to fully utilize the passes.

Tyne was very helpful.

Wassim was an excellent guide at the stop and so friendly and helpful!

Our tour was amazing. It was so interesting to learn about London history. Our tour guide, Emma, was amazing. She knew just about everything in the city and made it such a fun time.

Wassim gave us great service advising us on routes and bus timings. Friendly and very helpful.

Brahim was really Helpful he sold us 4 London eyes

Thank you so much Emma , she was brilliant:) had a great tour

Fantastic service by Bijon! He is a great guy and helped a group of 11

Nice Tour, good value for anyone visiting London who wants to see the sights. We preferred the Red Route over the Blue. Tanvir was great, very informative and engaging, even spoke 5 languages and was able to communicate with my non-English speaking in-laws! Would highly recommend the tour! Thanks!

I purchased 2 tickets online for London Big Bus/boat for May 6. When I arrived in the city in the afternoon, we went to the designated stop near our hotel and waited in the rain for an hour — the bus never came. When I advised the company that the bus was a no-show and I could not use the tickets on that day, nor any other time on my short stay in the city, they refused to issue a refund. Ripoff!

Shocking experience. We got on the red line, drove two stops, were told that the bus wasn’t going on the red line anymore so then got on another bus, got a little further and then were told that we had to get off this one and get on a third red line bus. All in the span of 15 minutes. No explanation and I had older relatives with me who were exhausted from all the stairs.

We totally wasted £282 for a two day ticket. Boarded the bus at 9:15 am on Friday to head to Buckingham Palace for changing of the guard. Arrived at 11:30!!!! The driver had taken the wrong turn. Refused to let us off the bus so we could walk. Another driver boarded and took over. On Saturday we did not see a bus anywhere. Going to St. Paul’s - walked 1.5 km then had to take a taxi to the British Museum. Again no BigBus although we saw several other company tour buses. We checked the app to see if we could see a bus coming to take us to Euston station. No buses showed. Again had to take a taxi. We used the ticket two times. We will be demanding a refund and will NEVER use or recommend this company.

I don't recommend it, bad service in London. I used it in Paris fine, but London was a disaster. It was 8:30 pm and they told us that the bus ended at 9 pm. We were missing about 4 or 5 stops where we had to get off, someone got on and told us that the bus ended there. They gave us no alternative to continue and told us to take public transportation. We were with my son who is a boy. We had paid almost 400 pounds because we hired them for more things, and they left us stranded. I would look for another company because even some buses are destroyed, both the seats and the ability to listen to the guide.

We rode with Geraldine, the friendliest and nicest bus driver in London. Thanks for this great tour. It was beautiful and we saw a lot.
Nice greetings from your German guests

Don’t really know why all the bad reviews for this company yes it is expensive but it’s LONDON and like any big city things cost more get used to it. Staff were great and drivers have such a hard job driving round the busiest parts of the city what do people expect their own VIP bus lane? If your in a rush and want to see all the sights you can’t go wrong with Big Bus👍

We were coming back from Everglades in Miami and Big Bus driver was eating penuts and breathing heavily while driving. He was very old, didn’t look fit to drive and the AC didn’t work properly. Then he collapsed next to the driver seat. The bus lost control, going left and right on the highway. The bus hit the sign and the bender. As the bus was about to “fly” off the highway, anouther passenger jumped into the driver seat and got it back to the highway and eventually stopped the bus. We pulled the driver up, gave him some watter and he said he was fine and wanted to continue driving. Then all passengers screamed NO and demanded him to open the door so we can get out. When the rescue team came the driver refused medical assistance. Big Bus is very dodgy, covering this up and pretending like nothing happened. They didn’t even send us “we are sorry” emails, let alone offering compensation. We would’ve been killed if it wasn’t for the passenger who saved our lives.

We went on a private tour for a school trip with children aged 8 and 9. The driver (Paul) and tour guide (Phil) were both excellent - extremely child friendly and accommodating for all of our needs (including toilet breaks!). The children all said it was the best school trip they'd ever been on - they particularly enjoyed the on-board singing and facts that Phil provided! We were lucky to have a dry day so we could sit outside on the top deck. It was such a great, informative and invaluable experience for all of the children, in particular those who had never experienced London before and who probably wouldn't ever get an opportunity like this.

We had the misfortune of going on a Christmas Lights Tour in London on 29/12/23 at 7:00 pm. We were a party of 7. We were the first ones in the queue but the attendant took four people from the back of the queue and let them sit in the bus at the front while we all waited to enter the bus but were told that the bus had to be pulled forward to the stop for us to enter. When I objected, a supervisor Sylvester very rudely said I can give you the customer service number and you can get a refund. Having been waiting for more than an hour, I said to him don't play hard ball and ruin our fun your colleague by being unfair has already ruined it for us, to which he again said very rudely, no he hasn't done anything wrong. They were running the service like a racket. They cared less about anyone at all and were extremely rude. In the end when the bus pulled to the stop, the staff let people cut through in front of others and not care about anyone waiting before. They mismanaged it intentionally as they didn't want to put in any effort. People like Sylvester should be stopped from misbehaving with the customers and ruining the customers experience. An absolute waste of £192

The blue and green lines in London were deactivated on Christmas Day without any notice on the official website... Not very professional

Poor frequency of bus, poor connectivity of the lines